User Guide
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... 8 Select the paper type (Windows) ...145 9 Manage the printer ...147 Advanced configuration with the HP Embedded Web Server (EWS 148 Configure IP network settings ...159 Printer security features ...162 Energy-conservation settings ...165 HP Web Jetadmin ...166 Software and firmware updates ...166 10 Solve problems ...167 Customer support ...167 Control panel help system ...168 Reset factory settings ...169 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel or EWS 170 Printer does not pick up paper or misfeeds ...172 Clear paper jams ...180 iv...
... 8 Select the paper type (Windows) ...145 9 Manage the printer ...147 Advanced configuration with the HP Embedded Web Server (EWS 148 Configure IP network settings ...159 Printer security features ...162 Energy-conservation settings ...165 HP Web Jetadmin ...166 Software and firmware updates ...166 10 Solve problems ...167 Customer support ...167 Control panel help system ...168 Reset factory settings ...169 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel or EWS 170 Printer does not pick up paper or misfeeds ...172 Clear paper jams ...180 iv...
User Guide
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... Windows software installer installs the HP Smart Device Agent Base service. The driver-only web packs downloaded from hp.com for in ) 12 Chapter 1 Printer overview ENWW Table 1-11 Dimensions for printers connected via email (Requires HP Web Services to be enabled and the printer to be registered with HP Jetdirect 3000w NFC Wireless accessory installed) ● HP ePrint via USB hourly. Its only function is securely upgraded to ensure all mobile printing and ePrint capabilities are supported...
... Windows software installer installs the HP Smart Device Agent Base service. The driver-only web packs downloaded from hp.com for in ) 12 Chapter 1 Printer overview ENWW Table 1-11 Dimensions for printers connected via email (Requires HP Web Services to be enabled and the printer to be registered with HP Jetdirect 3000w NFC Wireless accessory installed) ● HP ePrint via USB hourly. Its only function is securely upgraded to ensure all mobile printing and ePrint capabilities are supported...
User Guide
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... media creates higher stress on printer components) ● Print jobs smaller than 4 images (smaller jobs mean more thermal cycling and more rotations) Customer self-repair parts Customer Self-Repair (CSR) parts are willing to pay HP service personnel to perform the repair. When ordering, one of printer), product number, or printer name. ● Parts listed as Optional self-replacement can be installed by contacting an HP-authorized service or support provider. Genuine HP replacement parts can be needed: part number, serial number (found...
... media creates higher stress on printer components) ● Print jobs smaller than 4 images (smaller jobs mean more thermal cycling and more rotations) Customer self-repair parts Customer Self-Repair (CSR) parts are willing to pay HP service personnel to perform the repair. When ordering, one of printer), product number, or printer name. ● Parts listed as Optional self-replacement can be installed by contacting an HP-authorized service or support provider. Genuine HP replacement parts can be needed: part number, serial number (found...
User Guide
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... the Layout menu. Select the printer. 3. Select the printer. 3. Automatically print on both sides of the paper. How to print (macOS) Use the Print option from the Two-Sided drop-down list. 5. Click Show Details or Copies & Pages, and then click the Layout menu. Select a binding option from a software application to select the printer and basic options for your printer has an automatic duplexer installed, you install the HP print driver. Use a paper size and type supported by the duplexer. NOTE: The...
... the Layout menu. Select the printer. 3. Select the printer. 3. Automatically print on both sides of the paper. How to print (macOS) Use the Print option from the Two-Sided drop-down list. 5. Click Show Details or Copies & Pages, and then click the Layout menu. Select a binding option from a software application to select the printer and basic options for your printer has an automatic duplexer installed, you install the HP print driver. Use a paper size and type supported by the duplexer. NOTE: The...
User Guide
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... to Network Folder setup. On the Scan to Network Folder Setup page, select the Enable Scan to Network Folder check box. However, without creating a Quick Set. NOTE: Quick Sets are shortcut jobs that users can be accessed on the printer control panel and to configure the level of the settings in the next step. 4. Step two: Configure the Scan to Network Folder settings Use the following prompt options : ○ Prompt for original sides ○...
... to Network Folder setup. On the Scan to Network Folder Setup page, select the Enable Scan to Network Folder check box. However, without creating a Quick Set. NOTE: Quick Sets are shortcut jobs that users can be accessed on the printer control panel and to configure the level of the settings in the next step. 4. Step two: Configure the Scan to Network Folder settings Use the following prompt options : ○ Prompt for original sides ○...
User Guide
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... job-statistics services, or enables local serverless device job accounting. Table 9-4 HP Embedded Web Server Copy/Print tab Menu Description Print from USB Drive Settings Enable or disable the Print from specific software programs. PCL and PostScript Settings Adjust the PCL and PostScript settings for help on the control panel. Manage Stored Jobs Enable or disable the ability to search for all print jobs, including copy jobs and received faxes. Restrict Color Permit or restrict color printing and copying. (Color printers only) Specify permissions for individual users...
... job-statistics services, or enables local serverless device job accounting. Table 9-4 HP Embedded Web Server Copy/Print tab Menu Description Print from USB Drive Settings Enable or disable the Print from specific software programs. PCL and PostScript Settings Adjust the PCL and PostScript settings for help on the control panel. Manage Stored Jobs Enable or disable the ability to search for all print jobs, including copy jobs and received faxes. Restrict Color Permit or restrict color printing and copying. (Color printers only) Specify permissions for individual users...
User Guide
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... HP Embedded Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the printer. ● Set a custom device Service Access Code. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from different domains. Access Control Configure access to printer...
... HP Embedded Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the printer. ● Set a custom device Service Access Code. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from different domains. Access Control Configure access to printer...
User Guide
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... HP LaserJet and PageWide Printers for paper in all possible jam locations related to check for detailed instructions. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.B2.D1 jam error in tray 1 Follow these troubleshooting steps in right door 184 Chapter 10 Solve problems ENWW When a jam occurs, the control panel displays control panel might display a message and an animation that the customer replace the Document Feeder Kit...
... HP LaserJet and PageWide Printers for paper in all possible jam locations related to check for detailed instructions. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.B2.D1 jam error in tray 1 Follow these troubleshooting steps in right door 184 Chapter 10 Solve problems ENWW When a jam occurs, the control panel displays control panel might display a message and an animation that the customer replace the Document Feeder Kit...
User Guide
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...-10 Adjust guides Figure 10-11 Ensure tray size matches paper 11. Tray 2 roller assembly part number: J8J70-67904 To order parts, go /contactHP. 192 Chapter 10 Solve problems ENWW If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go to the correct paper size for the paper being used meets the HP specifications for the printer. Ensure that the tray width and length guides are set...
...-10 Adjust guides Figure 10-11 Ensure tray size matches paper 11. Tray 2 roller assembly part number: J8J70-67904 To order parts, go /contactHP. 192 Chapter 10 Solve problems ENWW If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go to the correct paper size for the paper being used meets the HP specifications for the printer. Ensure that the tray width and length guides are set...
User Guide
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... out of the printer by pulling and lifting it up slightly. Image shows tray 3. NOTE: For trays in all trays are identical. Remove any excess media. 14. Recommended action for customers Use the following procedure to check for paper in the 3x550 sheet feeder all possible jam locations related to https://parts.hp.com/hpparts/ 15. NOTE: Clean the rollers with a dampened lint free cloth or paper. 13. Roller kit part number: J8J70-67904 To...
... out of the printer by pulling and lifting it up slightly. Image shows tray 3. NOTE: For trays in all trays are identical. Remove any excess media. 14. Recommended action for customers Use the following procedure to check for paper in the 3x550 sheet feeder all possible jam locations related to https://parts.hp.com/hpparts/ 15. NOTE: Clean the rollers with a dampened lint free cloth or paper. 13. Roller kit part number: J8J70-67904 To...
User Guide
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...-sheet trays. NOTE: For trays in all trays are adjusted correctly. 206 Chapter 10 Solve problems ENWW Image shows tray 3. 2. Remove any jammed or damaged sheets of the printer by pulling and lifting it up slightly. Roller kit part number: J8J70-67904 To order parts, go /contactHP. 13.A5 jam error in tray 5 Follow these troubleshooting steps in tray 5 1. Recommended action for customers Use the following procedure to check for paper in the 3x550 sheet feeder all possible jam locations...
...-sheet trays. NOTE: For trays in all trays are adjusted correctly. 206 Chapter 10 Solve problems ENWW Image shows tray 3. 2. Remove any jammed or damaged sheets of the printer by pulling and lifting it up slightly. Roller kit part number: J8J70-67904 To order parts, go /contactHP. 13.A5 jam error in tray 5 Follow these troubleshooting steps in tray 5 1. Recommended action for customers Use the following procedure to check for paper in the 3x550 sheet feeder all possible jam locations...
User Guide
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... Solve problems ENWW 3. Adjust the tray guides. 5. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Ensure that the tray is not over filled above the fill mark or over the tab on the tray. NOTE: For supported sizes and types view Supported paper sizes and types c05495229. 6. If the error persists, ensure the type and quality of the paper being installed...
... Solve problems ENWW 3. Adjust the tray guides. 5. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. Ensure that the tray is not over filled above the fill mark or over the tab on the tray. NOTE: For supported sizes and types view Supported paper sizes and types c05495229. 6. If the error persists, ensure the type and quality of the paper being installed...
User Guide
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... control panel might display a message and an animation that assists in clearing the jam. ● 13.B9.yz Jam in right door ● 13.FF.yz Jam in right door CAUTION: The fuser can be hot while the printer is in the order presented. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.B9 jam error in...
... control panel might display a message and an animation that assists in clearing the jam. ● 13.B9.yz Jam in right door ● 13.FF.yz Jam in right door CAUTION: The fuser can be hot while the printer is in the order presented. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.B9 jam error in...
User Guide
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... type and quality of the paper being used meets the HP specifications for paper in the 3-bin stapler/stacker. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. ● 13.60.yz Jam in the order presented. If paper is jammed as it . 4. NOTE: For supported sizes and types view Supported paper sizes and types c05495229. 6. If the error persists, contact your HP-authorized service or support provider, or contact customer support...
... type and quality of the paper being used meets the HP specifications for paper in the 3-bin stapler/stacker. When a jam occurs, the control panel might display a message and an animation that assists in clearing the jam. ● 13.60.yz Jam in the order presented. If paper is jammed as it . 4. NOTE: For supported sizes and types view Supported paper sizes and types c05495229. 6. If the error persists, contact your HP-authorized service or support provider, or contact customer support...
User Guide
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... of paper you are using, and click the OK button. 8. Adjust the humidity and resistance setting on the printer control panel, and change the setting as needed . Copy/Print 3. NOTE: The print driver settings will override any control panel settings. Check the paper type setting (Windows) Check the paper type setting for Windows, and change the setting as needed . 1. Settings 2. Follow the control panel prompts to print the job. Make sure the paper loaded meets specifications. 4. Click the Paper/Quality tab. 4. Select the option for the tray. 3. Open the following...
... of paper you are using, and click the OK button. 8. Adjust the humidity and resistance setting on the printer control panel, and change the setting as needed . Copy/Print 3. NOTE: The print driver settings will override any control panel settings. Check the paper type setting (Windows) Check the paper type setting for Windows, and change the setting as needed . 1. Settings 2. Follow the control panel prompts to print the job. Make sure the paper loaded meets specifications. 4. Click the Paper/Quality tab. 4. Select the option for the tray. 3. Open the following...
User Guide
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... copying overview 75 counterfeit supplies 269, 280 customer support online 167, 269, 286 D default gateway, setting 159 deleting stored jobs 63, 66 digital send settings HP Embedded Web Server 148, 150, 153 digital sending folders 127 printer memory 124 sending documents 121 USB 132 dimensions, printer 12 disposal, end-of-life 287, 288 document feeder jams 180 paper-feeding problems 172, 179 double-sided printing Mac 60 Windows 56 duplex printing Mac 60 duplex printing (double-sided) settings (Windows) 56 Windows 56 duplexing manually (Mac) 60 manually (Windows) 56 E easy-access USB printing...
... copying overview 75 counterfeit supplies 269, 280 customer support online 167, 269, 286 D default gateway, setting 159 deleting stored jobs 63, 66 digital send settings HP Embedded Web Server 148, 150, 153 digital sending folders 127 printer memory 124 sending documents 121 USB 132 dimensions, printer 12 disposal, end-of-life 287, 288 document feeder jams 180 paper-feeding problems 172, 179 double-sided printing Mac 60 Windows 56 duplex printing Mac 60 duplex printing (double-sided) settings (Windows) 56 Windows 56 duplexing manually (Mac) 60 manually (Windows) 56 E easy-access USB printing...
User Guide
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... sending to 127 formatter locating 3 fraud Web site 269, 280 fuser jams 180 G gateway, setting default 159 general configuration HP Embedded Web Server 148, 150, 151 genuine HP cartridges 41, 42 glass, cleaning 245, 249, 253 H hard disks encrypted 162, 164 hard drive part number 38 hardware recycling, Brazil Help button locating 3, 5 287, 290 help, control panel 168 Hi-Speed USB 2.0 printing port locating 3, 4 Home button locating 3, 5 HP Customer Care 167, 269, 286 HP Embedded Web Server changing network settings 159 changing printer name 159 copy settings 148, 150, 152 digital...
... sending to 127 formatter locating 3 fraud Web site 269, 280 fuser jams 180 G gateway, setting default 159 general configuration HP Embedded Web Server 148, 150, 151 genuine HP cartridges 41, 42 glass, cleaning 245, 249, 253 H hard disks encrypted 162, 164 hard drive part number 38 hardware recycling, Brazil Help button locating 3, 5 287, 290 help, control panel 168 Hi-Speed USB 2.0 printing port locating 3, 4 Home button locating 3, 5 HP Customer Care 167, 269, 286 HP Embedded Web Server changing network settings 159 changing printer name 159 copy settings 148, 150, 152 digital...
User Guide
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... 38 paper type selecting (Windows) 56 paper types selecting (Mac) 60 paper, ordering 38 part numbers accessories 38 replacement parts 40 supplies 40 toner cartridges 40 parts overview 37 ports locating 3, 4 power consumption 15 power connection locating 3 power switch locating 3 power usage 165 print media loading in Tray 2 and the 550-sheet trays 23 local area network (LAN) locating 3, 4 lock formatter 162, 164 lower-right door clear jams 180 M Mac driver settings Job Storage 63 managing network 159 managing the printer overview 147 manual duplex Mac 60 Windows 56 margins, small copying 245...
... 38 paper type selecting (Windows) 56 paper types selecting (Mac) 60 paper, ordering 38 part numbers accessories 38 replacement parts 40 supplies 40 toner cartridges 40 parts overview 37 ports locating 3, 4 power consumption 15 power connection locating 3 power switch locating 3 power usage 165 print media loading in Tray 2 and the 550-sheet trays 23 local area network (LAN) locating 3, 4 lock formatter 162, 164 lower-right door clear jams 180 M Mac driver settings Job Storage 63 managing network 159 managing the printer overview 147 manual duplex Mac 60 Windows 56 margins, small copying 245...
User Guide
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... configure the operation mode 33, 34 setting default location 33 Start Copy button locating 3 status, fax accessory page 263, 264 storage, job Mac settings 63 store print jobs 63 stored jobs creating (Mac) 63 creating (Windows) 63 deleting 63, 66 printing 63, 65 storing jobs with Windows 63 subnet mask 159 supplies counterfeit 269, 280 HP Embedded Web Server 155 low threshold settings 170 non-HP 269, 280 ordering 38 overview 37 part numbers 40 recycling 287, 288 replacing staples 52 replacing toner cartridges...
... configure the operation mode 33, 34 setting default location 33 Start Copy button locating 3 status, fax accessory page 263, 264 storage, job Mac settings 63 store print jobs 63 stored jobs creating (Mac) 63 creating (Windows) 63 deleting 63, 66 printing 63, 65 storing jobs with Windows 63 subnet mask 159 supplies counterfeit 269, 280 HP Embedded Web Server 155 low threshold settings 170 non-HP 269, 280 ordering 38 overview 37 part numbers 40 recycling 287, 288 replacing staples 52 replacing toner cartridges...
User Guide
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... Tray 1 jams 180 loading envelopes 29 paper orientation 18, 19 Tray 2 jams 180 Tray 2 and the 550-sheet trays loading 23 paper orientation 23, 24 trays capacity 8 included 8 locating 3 use alternative letterhead mode 22, 26 troubleshooting check toner cartridge status 230 check toner-cartridge status 233 jams 180, 181 network problems 257 overview 167 paper feed problems 172 wired network 257 wireless network 259 troubleshooting tools HP Embedded Web Server 148, 150, 155 two-sided printing settings (Windows) 56 USB port enabling 71, 72, 74 locating 3, 4 USB ports, optional part number 38 USB...
... Tray 1 jams 180 loading envelopes 29 paper orientation 18, 19 Tray 2 jams 180 Tray 2 and the 550-sheet trays loading 23 paper orientation 23, 24 trays capacity 8 included 8 locating 3 use alternative letterhead mode 22, 26 troubleshooting check toner cartridge status 230 check toner-cartridge status 233 jams 180, 181 network problems 257 overview 167 paper feed problems 172 wired network 257 wireless network 259 troubleshooting tools HP Embedded Web Server 148, 150, 155 two-sided printing settings (Windows) 56 USB port enabling 71, 72, 74 locating 3, 4 USB ports, optional part number 38 USB...