HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 1
...Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, ... State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket...
...Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, ... State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 5
.../country/us /en/support.html To launch the UEFI diagnostics, select the f2 function key when booting up the system. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. There are new firmware... 3D Drive Guard is important to select the f2 function key when booting up the system. Go to your product Software & Drivers download page to obtain: http://welcome.hp.com/country/us /en/support.html to fail. Download and install any way damage an SSD if installed. If no errors occur...
.../country/us /en/support.html To launch the UEFI diagnostics, select the f2 function key when booting up the system. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. There are new firmware... 3D Drive Guard is important to select the f2 function key when booting up the system. Go to your product Software & Drivers download page to obtain: http://welcome.hp.com/country/us /en/support.html to fail. Download and install any way damage an SSD if installed. If no errors occur...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 6
...with Intel® Application Accelerator drivers. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that ...are released to address known issues. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk ...
...with Intel® Application Accelerator drivers. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that ...are released to address known issues. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Ma
Page 7
... 4 KB. Please refer to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. also known as word processors) that do not have the latest BIOS, firmware, and driver enhancements for your computer. Depending on the installed OS, extra steps... wasted on how to defragment your computer. however, these drives - Thus, any business notebook with 4096-byte (4-KB) sectors - Check www.hp.com for the latest releases. • Install and maintain a virus protection program to prevent failures due to viruses. • Whenever possible, adjust...
... 4 KB. Please refer to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. also known as word processors) that do not have the latest BIOS, firmware, and driver enhancements for your computer. Depending on the installed OS, extra steps... wasted on how to defragment your computer. however, these drives - Thus, any business notebook with 4096-byte (4-KB) sectors - Check www.hp.com for the latest releases. • Install and maintain a virus protection program to prevent failures due to viruses. • Whenever possible, adjust...
HP Notebook Reference Guide
Page 8
... fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...60 Cleaning products ...60 Cleaning procedures ...60...
... fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...60 Cleaning products ...60 Cleaning procedures ...60...
HP Notebook Reference Guide
Page 11
...: ● Setup Instructions poster-Guides you through setting up your user guides and reference material. ● Getting Started-Contains information about HP notebook computers. Finding more information about your new computer 1 To access this guide on . To access the notices, select Start > ...> Help and Support > User Guides. For U.S. support, go /bsc. ● Help and Support-Contains information about the operating system, drivers, troubleshooting tools, and support. NOTE: Some of your computer and turning it on the Web, go /contactHP. For worldwide support, go to ...
...: ● Setup Instructions poster-Guides you through setting up your user guides and reference material. ● Getting Started-Contains information about HP notebook computers. Finding more information about your new computer 1 To access this guide on . To access the notices, select Start > ...> Help and Support > User Guides. For U.S. support, go /bsc. ● Help and Support-Contains information about the operating system, drivers, troubleshooting tools, and support. NOTE: Some of your computer and turning it on the Web, go /contactHP. For worldwide support, go to ...
HP Notebook Reference Guide
Page 42
... (2). If you are designed to conform to the standard specifications of data or an unresponsive system, use the following procedure to install device drivers: ● Install only the device drivers for the card. Save your operating system. ● Do not install additional software, such as card services, socket services, or enablers, that...
... (2). If you are designed to conform to the standard specifications of data or an unresponsive system, use the following procedure to install device drivers: ● Install only the device drivers for the card. Save your operating system. ● Do not install additional software, such as card services, socket services, or enablers, that...
HP Notebook Reference Guide
Page 49
...of damage to the equipment when connecting a powered device, be added by connecting the drive to learn which is unplugged. 1. NOTE: HP external USB optical drives should be connected to the computer. 2. Using a serial device (select models only) 39 Using optional external ...devices NOTE: For more information about required software and drivers, or to a USB port on the computer. To disconnect a powered external device, turn off the device, disconnect it from the computer...
...of damage to the equipment when connecting a powered device, be added by connecting the drive to learn which is unplugged. 1. NOTE: HP external USB optical drives should be connected to the computer. 2. Using a serial device (select models only) 39 Using optional external ...devices NOTE: For more information about required software and drivers, or to a USB port on the computer. To disconnect a powered external device, turn off the device, disconnect it from the computer...
HP Notebook Reference Guide
Page 72
For U.S. support, go /contactHP. For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 62 Chapter 8 Maintenance Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions.
For U.S. support, go /contactHP. For worldwide support, go to http://www.hp.com/go to http://welcome.hp.com/country/us/en/wwcontact_us.html. 62 Chapter 8 Maintenance Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis with the latest versions.
HP Notebook Reference Guide
Page 74
To access HP Software Setup utility, select Start > All Programs > HP Help and Support > HP Software Setup. 64 Chapter 8 Maintenance HP Software Setup utility allows you to download any application updates using SoftPaq Download Manager. This tool can also be used to install hardware-enabling drivers and optional software applications. Using HP Software Setup utility HP Software Setup utility is a tool that provides quick access to applications that are not already installed on the computer.
To access HP Software Setup utility, select Start > All Programs > HP Help and Support > HP Software Setup. 64 Chapter 8 Maintenance HP Software Setup utility allows you to download any application updates using SoftPaq Download Manager. This tool can also be used to install hardware-enabling drivers and optional software applications. Using HP Software Setup utility HP Software Setup utility is a tool that provides quick access to applications that are not already installed on the computer.
HP ProtectTools Getting Started
Page 38
...on -screen instructions, and then click Apply. The following options: ◦ Initialize the smart card-Prepares a smart card for use with HP Protect Tools. Bluetooth If the computer is equipped with Bluetooth functionality, if Bluetooth has been selected as an authentication credential when logging on ... ● Settings-Select the Lock the computer upon smart card removal check box to configure the computer to the computer, if the associated driver from the following types of the card. If a proximity card reader is connected to automatically lock when a smart card is removed, and...
...on -screen instructions, and then click Apply. The following options: ◦ Initialize the smart card-Prepares a smart card for use with HP Protect Tools. Bluetooth If the computer is equipped with Bluetooth functionality, if Bluetooth has been selected as an authentication credential when logging on ... ● Settings-Select the Lock the computer upon smart card removal check box to configure the computer to the computer, if the associated driver from the following types of the card. If a proximity card reader is connected to automatically lock when a smart card is removed, and...
HP ProtectTools Getting Started
Page 57
... can support a number of the smart card should provide tools to the computer, if the administrator has installed the associated driver from the manufacturer, and if the administrator has enabled a contactless card as an authentication credential, you can use in its...3. Administrators can register it very close to the computer, if the administrator has installed the associated driver from the My Logons 47 The number and type of contactless cards are supported by HP ProtectTools: ● Contactless HID iCLASS memory cards ● Contactless MiFare Classic 1k, 4k, and...
... can support a number of the smart card should provide tools to the computer, if the administrator has installed the associated driver from the manufacturer, and if the administrator has enabled a contactless card as an authentication credential, you can use in its...3. Administrators can register it very close to the computer, if the administrator has installed the associated driver from the My Logons 47 The number and type of contactless cards are supported by HP ProtectTools: ● Contactless HID iCLASS memory cards ● Contactless MiFare Classic 1k, 4k, and...
HP ProtectTools Getting Started
Page 60
... your fingerprint. Select the modules that occurs when you audio feedback when a fingerprint has been swiped, playing different sounds for the storage file. HP ProtectTools Security Manager must be installed on a regular basis. Click Browse to one of the listed keys, click a (Key) + Fingerprint option...click Backup and Restore. 3. Fingerprint tab NOTE: The Fingerprint tab is available only if the computer has a fingerprint reader and the correct driver is installed. ● Quick Actions-Use Quick Actions to select the Security Manager task to be performed when you want to include in...
... your fingerprint. Select the modules that occurs when you audio feedback when a fingerprint has been swiped, playing different sounds for the storage file. HP ProtectTools Security Manager must be installed on a regular basis. Click Browse to one of the listed keys, click a (Key) + Fingerprint option...click Backup and Restore. 3. Fingerprint tab NOTE: The Fingerprint tab is available only if the computer has a fingerprint reader and the correct driver is installed. ● Quick Actions-Use Quick Actions to select the Security Manager task to be performed when you want to include in...
HP ProtectTools Getting Started
Page 101
...Control Panel, and then click System and Maintenance. - To start automatically whenever the system starts. or - To determine whether the device driver is running , open a command prompt window, and then type sc query damdrv. NOTE: A device profile must be defined before the...background service prompt is displayed. In Windows XP, click Start, click Control Panel, and then click Performance and Maintenance. 2. Select the HP ProtectTools Device Locking/Auditing service. 4. Click Administrative Tools, and then click Services. 3. Two components enforce device locking: ● Device ...
...Control Panel, and then click System and Maintenance. - To start automatically whenever the system starts. or - To determine whether the device driver is running , open a command prompt window, and then type sc query damdrv. NOTE: A device profile must be defined before the...background service prompt is displayed. In Windows XP, click Start, click Control Panel, and then click Performance and Maintenance. 2. Select the HP ProtectTools Device Locking/Auditing service. 4. Click Administrative Tools, and then click Services. 3. Two components enforce device locking: ● Device ...
HP ProtectTools Getting Started
Page 110
... ◦ Display ◦ Processor ◦ System ◦ Unknown ◦ Volume ◦ Volume snapshot ◦ Security devices ◦ Security accelerator ◦ Intel® unified display driver ◦ Media driver ◦ Medium changer ◦ Multifunction ◦ Legacard ◦ Net client ◦ Net service ◦ Net trans ◦ SCSI adapter 100 Chapter 9 Device Access Manager...
... ◦ Display ◦ Processor ◦ System ◦ Unknown ◦ Volume ◦ Volume snapshot ◦ Security devices ◦ Security accelerator ◦ Intel® unified display driver ◦ Media driver ◦ Medium changer ◦ Multifunction ◦ Legacard ◦ Net client ◦ Net service ◦ Net trans ◦ SCSI adapter 100 Chapter 9 Device Access Manager...
Displaying a custom logo during bootup of HP commercial notebook systems - Technical white paper
Page 10
Get connected hp.com/go/getconnected Current HP driver, support, and security alerts delivered directly to your HP representative or go to hp.com/go/notebooks. The information contained herein is subject to change without notice. HP shall not be construed as constituting an additional warranty. The only ...for technical or editorial errors or omissions contained herein. 10 702342-001, Created June 2012 Nothing herein should be liable for HP products and services are set forth in the express warranty statements accompanying such products and services. Call to action For more ...
Get connected hp.com/go/getconnected Current HP driver, support, and security alerts delivered directly to your HP representative or go to hp.com/go/notebooks. The information contained herein is subject to change without notice. HP shall not be construed as constituting an additional warranty. The only ...for technical or editorial errors or omissions contained herein. 10 702342-001, Created June 2012 Nothing herein should be liable for HP products and services are set forth in the express warranty statements accompanying such products and services. Call to action For more ...
RAID User Guide
Page 14
... the recovery hard drive is running if you to apply (see Enable RAID using the Computer Setup (BIOS) (f10) on supported HP Business computers. Similarly, NCQ reduces the latency and unnecessary drive head movement required to the eSATA port or located in RAID mode from... the Computer Setup (BIOS), SATA controller, and controller driver. Typically, SRT is a specification that the hard drive receives read /write requests, resulting in Computer Setup (BIOS). Advanced Host Controller Interface...
... the recovery hard drive is running if you to apply (see Enable RAID using the Computer Setup (BIOS) (f10) on supported HP Business computers. Similarly, NCQ reduces the latency and unnecessary drive head movement required to the eSATA port or located in RAID mode from... the Computer Setup (BIOS), SATA controller, and controller driver. Typically, SRT is a specification that the hard drive receives read /write requests, resulting in Computer Setup (BIOS). Advanced Host Controller Interface...
RAID User Guide
Page 19
... appropriate time, you must first enable RAID through the Computer Setup (BIOS) (f10), and then install the operating system and all required drivers, including the Intel Rapid Storage Technology driver. Creating a RAID volume between two externallyconnected hard drives is possible, although there is installed on your computer. Enable RAID using the hard...
... appropriate time, you must first enable RAID through the Computer Setup (BIOS) (f10), and then install the operating system and all required drivers, including the Intel Rapid Storage Technology driver. Creating a RAID volume between two externallyconnected hard drives is possible, although there is installed on your computer. Enable RAID using the hard...
RAID User Guide
Page 20
... Intel option ROM screen is a check box for Ctrl I Prompt. If you use a different hard drive image, you may require reinstallation of your computer contains drivers that allow you do not want to switch between AHCI and RAID modes without reinstalling the operating system. Select File > Save Changes and Exit. After...
... Intel option ROM screen is a check box for Ctrl I Prompt. If you use a different hard drive image, you may require reinstallation of your computer contains drivers that allow you do not want to switch between AHCI and RAID modes without reinstalling the operating system. Select File > Save Changes and Exit. After...
Getting Started HP Notebook
Page 6
... the service door 43 Adding or replacing the memory module underneath the keyboard 45 Using the DreamColor display (select models only 50 Updating programs and drivers ...50 Cleaning your computer ...51 Cleaning products ...51 Cleaning procedures ...51 Cleaning the display 51 Cleaning the sides and cover 51 Cleaning the TouchPad and...
... the service door 43 Adding or replacing the memory module underneath the keyboard 45 Using the DreamColor display (select models only 50 Updating programs and drivers ...50 Cleaning your computer ...51 Cleaning products ...51 Cleaning procedures ...51 Cleaning the display 51 Cleaning the sides and cover 51 Cleaning the TouchPad and...