HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 2
... State Drives. The following information is reading or writing data) Shock events may cause different error messages to be caused by the BIOS or operating system may actually be displayed such as a clicking noise, the failure to the system board. Shock events can cause... Shock events With each new generation of hard drive failures. These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Note: The following sections explain how to identify and possibly prevent hard drive (HDD) and Solid State Drive ...
... State Drives. The following information is reading or writing data) Shock events may cause different error messages to be caused by the BIOS or operating system may actually be displayed such as a clicking noise, the failure to the system board. Shock events can cause... Shock events With each new generation of hard drive failures. These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Note: The following sections explain how to identify and possibly prevent hard drive (HDD) and Solid State Drive ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
... diagnostics perform the following URL: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us /en/support.html to download the latest BIOS for certain OEM drives and/or special product updates. Unified Extensible Firmware Interface (UEFI) The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostics...
... diagnostics perform the following URL: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us /en/support.html to download the latest BIOS for certain OEM drives and/or special product updates. Unified Extensible Firmware Interface (UEFI) The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostics...
HP Notebook Reference Guide
Page 8
... a BIOS administrator password 54 Managing a DriveLock password 55 Using Computer Setup Automatic DriveLock 55 Entering an Automatic DriveLock password 55 Removing Automatic DriveLock protection 56 Using the fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP...
... a BIOS administrator password 54 Managing a DriveLock password 55 Using Computer Setup Automatic DriveLock 55 Entering an Automatic DriveLock password 55 Removing Automatic DriveLock protection 56 Using the fingerprint reader (select models only 57 Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP...
HP Notebook Reference Guide
Page 9
... Setup 65 Restoring factory settings in Computer Setup 66 Updating the BIOS ...67 Downloading SoftPaqs to update the BIOS 67 Creating a bootable USB flash drive using a SoftPaq 67 BIOS management using system diagnostics 67 Using f10 setup to update the BIOS 68 Determining the BIOS version 68 Downloading a BIOS update 69 BIOS Setup Menu ...69 Main menu ...70 Security menu 70...
... Setup 65 Restoring factory settings in Computer Setup 66 Updating the BIOS ...67 Downloading SoftPaqs to update the BIOS 67 Creating a bootable USB flash drive using a SoftPaq 67 BIOS management using system diagnostics 67 Using f10 setup to update the BIOS 68 Determining the BIOS version 68 Downloading a BIOS update 69 BIOS Setup Menu ...69 Main menu ...70 Security menu 70...
HP Notebook Reference Guide
Page 61
...used even when the operating system is encrypted, and if you forget the BIOS administrator password set only in Computer Setup. Using passwords A password is an HP ProtectTools Security Manager password, can be used passwords and describe their functions....BIOS password protection in a file on the computer. Several types of characters that can use the same password for a Windows security feature. Computer risk Security feature Unauthorized access to a Windows user account Unauthorized access to data Windows user password ● Firewall software ● Windows updates...
...used even when the operating system is encrypted, and if you forget the BIOS administrator password set only in Computer Setup. Using passwords A password is an HP ProtectTools Security Manager password, can be used passwords and describe their functions....BIOS password protection in a file on the computer. Several types of characters that can use the same password for a Windows security feature. Computer risk Security feature Unauthorized access to a Windows user account Unauthorized access to data Windows user password ● Firewall software ● Windows updates...
HP Notebook Reference Guide
Page 77
... and troubleshooting the file. Click Update, and follow the steps below: 1. Copy the renamed file to update the BIOS Most BIOS updates on -screen instructions. Download the SoftPaq from the HP website. Click Run, and then click Create Bootable USB key. 3. BIOS management using a SoftPaq 1. Press...drive, or the USB flash drive. 6. Using Computer Setup 67 To install BIOS updates from the menu and then select Update BIOS. Click BIOS Management from the HP website, follow the on the HP website are packaged in compressed files called SoftPaqs. Insert the USB flash drive ...
... and troubleshooting the file. Click Update, and follow the steps below: 1. Copy the renamed file to update the BIOS Most BIOS updates on -screen instructions. Download the SoftPaq from the HP website. Click Run, and then click Create Bootable USB key. 3. BIOS management using a SoftPaq 1. Press...drive, or the USB flash drive. 6. Using Computer Setup 67 To install BIOS updates from the menu and then select Update BIOS. Click BIOS Management from the HP website, follow the on the HP website are packaged in compressed files called SoftPaqs. Insert the USB flash drive ...
HP Notebook Reference Guide
Page 78
... the "Press the ESC key for Startup Menu" message is installed on -screen instructions. - Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you are already in either the HP_Tools partition of the hard...3. Download the SoftPaq from the HP website. BIOS version information (also known as the .bin file (for example, 68CDD.bin) and then copy it to the Hewlett-Packard\BIOS\New\ folder in c:\swsetup that the UEFI system diagnostics is displayed at the Update/USB bootable dialog box. 3. ...
... the "Press the ESC key for Startup Menu" message is installed on -screen instructions. - Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you are already in either the HP_Tools partition of the hard...3. Download the SoftPaq from the HP website. BIOS version information (also known as the .bin file (for example, 68CDD.bin) and then copy it to the Hewlett-Packard\BIOS\New\ folder in c:\swsetup that the UEFI system diagnostics is displayed at the Update/USB bootable dialog box. 3. ...
HP Notebook Reference Guide
Page 79
... path to the location on -screen instructions to download. 3. NOTE: If you want to identify your computer and access the BIOS update you connect your hard drive. Using the hard drive path you can delete the downloaded file from the AC outlet. Select Start.... 2. Follow the on your hard drive that has an .exe extension (for example, filename.exe). BIOS installation procedures vary. Downloading a BIOS update CAUTION: To reduce the risk of the BIOS Setup menu options. During the download and installation, follow these instructions: Do not disconnect power from the...
... path to the location on -screen instructions to download. 3. NOTE: If you want to identify your computer and access the BIOS update you connect your hard drive. Using the hard drive path you can delete the downloaded file from the AC outlet. Select Start.... 2. Follow the on your hard drive that has an .exe extension (for example, filename.exe). BIOS installation procedures vary. Downloading a BIOS update CAUTION: To reduce the risk of the BIOS Setup menu options. During the download and installation, follow these instructions: Do not disconnect power from the...
HP Notebook Reference Guide
Page 90
...low battery levels 25 replacing 27 storing 26 Battery Check 25 battery information, finding 24 battery power 24 battery temperature 26 BIOS determining version 68 downloading an update 69 updating 67 Bluetooth device 2, 9 boot devices, enabling 73 buttons media 14 power 20 volume 15 C cables 1394 37 ...eSATA 38 USB 36 caring for your computer 60 changing boot order 74 checking audio functions 15 cleaning your computer 60 Computer Setup BIOS administrator ...
...low battery levels 25 replacing 27 storing 26 Battery Check 25 battery information, finding 24 battery power 24 battery temperature 26 BIOS determining version 68 downloading an update 69 updating 67 Bluetooth device 2, 9 boot devices, enabling 73 buttons media 14 power 20 volume 15 C cables 1394 37 ...eSATA 38 USB 36 caring for your computer 60 changing boot order 74 checking audio functions 15 cleaning your computer 60 Computer Setup BIOS administrator ...
HP Notebook Reference Guide
Page 91
...21 high-definition devices, connecting 18, 19 hotkeys, media 14 HP 3D DriveGuard 44 HP Connection Manager 4 HP Mobile Broadband Module 7, 8 HP Power Assistant 24 HP ProtectTools Security Manager 59 HP USB Ethernet Adapter, connecting 13 hubs 35 I icons network 2...optical disc inserting 45 removing 46 optical drive 40 optional external devices, using 39 P passwords administrator 52 BIOS administrator 53 DriveLock 55 user 52 ports expansion 40 external monitor 16 HDMI 18 Intel Wireless Display 19 ... 34 inserting 35 removing 35 software antivirus 58 critical updates 58 Disk Cleanup 43 Index 81
...21 high-definition devices, connecting 18, 19 hotkeys, media 14 HP 3D DriveGuard 44 HP Connection Manager 4 HP Mobile Broadband Module 7, 8 HP Power Assistant 24 HP ProtectTools Security Manager 59 HP USB Ethernet Adapter, connecting 13 hubs 35 I icons network 2...optical disc inserting 45 removing 46 optical drive 40 optional external devices, using 39 P passwords administrator 52 BIOS administrator 53 DriveLock 55 user 52 ports expansion 40 external monitor 16 HDMI 18 Intel Wireless Display 19 ... 34 inserting 35 removing 35 software antivirus 58 critical updates 58 Disk Cleanup 43 Index 81
Getting Started HP Notebook
Page 10
...Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For U.S. Finding information The computer comes with your computer: ● How to maximize battery ... Resources For information about Setup Instructions poster ● How to set up the computer ● Help to identify computer components HP Notebook Reference Guide ● Power management features To access this guide on your computer. Safety & Comfort Guide To access this...
...Help and Support ● Operating system information To access Help and Support, select Start > Help and ● Software, driver, and BIOS updates Support. ● Troubleshooting tools NOTE: For U.S. Finding information The computer comes with your computer: ● How to maximize battery ... Resources For information about Setup Instructions poster ● How to set up the computer ● Help to identify computer components HP Notebook Reference Guide ● Power management features To access this guide on your computer. Safety & Comfort Guide To access this...