User Guide
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... Lights ...12 Speakers ...13 Special keys ...14 Action keys ...15 Bottom ...16 Labels ...17 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls ...19 Airplane mode key ...19 Operating system controls 19 Connecting to a WLAN ...20 Using HP Mobile Broadband (select products only 21 Using GPS (select products...
... Lights ...12 Speakers ...13 Special keys ...14 Action keys ...15 Bottom ...16 Labels ...17 3 Connecting to a network ...19 Connecting to a wireless network ...19 Using the wireless controls ...19 Airplane mode key ...19 Operating system controls 19 Connecting to a WLAN ...20 Using HP Mobile Broadband (select products only 21 Using GPS (select products...
User Guide
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... the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). Mutes or restores speaker sound. Keyboard area 15 NOTE: A wireless network must be set up before a wireless connection is also referred to as the wireless button. For example, if a monitor is connected to...
... the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). Mutes or restores speaker sound. Keyboard area 15 NOTE: A wireless network must be set up before a wireless connection is also referred to as the wireless button. For example, if a monitor is connected to...
User Guide
Page 65
... 55 The AC power source must be rated at 100-240 V, 50-60 Hz. Operating voltage and current varies by HP for IT power systems in this computer. The voltage and current for your computer is supplied and approved by platform. The..., which can operate on the regulatory label. Input power Operating voltage and current DC plug of external HP power supply (select products only) Rating 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A - 45 W USB-C 5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V dc @ 2.25 A - 45 W USB-C 5 V dc @ 3 A / 9 V dc @ 3A /...
... 55 The AC power source must be rated at 100-240 V, 50-60 Hz. Operating voltage and current varies by HP for IT power systems in this computer. The voltage and current for your computer is supplied and approved by platform. The..., which can operate on the regulatory label. Input power Operating voltage and current DC plug of external HP power supply (select products only) Rating 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A - 45 W USB-C 5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V dc @ 2.25 A - 45 W USB-C 5 V dc @ 3 A / 9 V dc @ 3A /...
User Guide
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Operating environment Factor Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F 10% to 90% 5% to 95% -50 ft to 10,000 ft -50 ft to 40,000 ft 56 Chapter 12 Specifications
Operating environment Factor Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F 10% to 90% 5% to 95% -50 ft to 10,000 ft -50 ft to 40,000 ft 56 Chapter 12 Specifications
User Guide
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Index A AC adapter and battery light, identifying 5, 6 accessibility 58 action keys identifying 14 using 15 airplane mode 19 airplane mode key 15, 19 antivirus software, using 44 audio 25 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7, 9 B backing up software ... activating 21 IMEI number 21 MEID number 21 HP Orbit 22 HP PC Hardware Diagnostics (UEFI) using 48 HP Recovery Manager correcting boot problems 54 starting 53 HP Recovery media creating 50 recovery 53 HP Recovery partition recovery 53 removing 54 HP resources 2 HP Touchpoint Manager 45 I IMEI number 21 initiating ...
Index A AC adapter and battery light, identifying 5, 6 accessibility 58 action keys identifying 14 using 15 airplane mode 19 airplane mode key 15, 19 antivirus software, using 44 audio 25 audio-out (headphone)/audio-in (microphone) combo jack, identifying 7, 9 B backing up software ... activating 21 IMEI number 21 MEID number 21 HP Orbit 22 HP PC Hardware Diagnostics (UEFI) using 48 HP Recovery Manager correcting boot problems 54 starting 53 HP Recovery media creating 50 recovery 53 HP Recovery partition recovery 53 removing 54 HP resources 2 HP Touchpoint Manager 45 I IMEI number 21 initiating ...
User Guide
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...44 J jacks audio-out (headphone)/audio-in (microphone) 7, 9 K keyboard and optional mouse using 31 keys action 14 airplane mode 15 esc 14 fn 14 Windows 14 L labels Bluetooth 18 regulatory 18 serial number 17 service 17 wireless certification 18 WLAN 18 lights AC ... caps lock 12 drive 8, 9 mute 12 power 7, 8 locating information hardware 4 software 4 low battery level 35 M maintenance Disk Cleanup 38 Disk Defragmenter 38 HP 3D DriveGuard 38 updating programs and drivers 39 managing power 32 MEID number 21 memory card reader, identifying 5, 6 memory card, identifying 5, 6 minimized image recovery...
...44 J jacks audio-out (headphone)/audio-in (microphone) 7, 9 K keyboard and optional mouse using 31 keys action 14 airplane mode 15 esc 14 fn 14 Windows 14 L labels Bluetooth 18 regulatory 18 serial number 17 service 17 wireless certification 18 WLAN 18 lights AC ... caps lock 12 drive 8, 9 mute 12 power 7, 8 locating information hardware 4 software 4 low battery level 35 M maintenance Disk Cleanup 38 Disk Defragmenter 38 HP 3D DriveGuard 38 updating programs and drivers 39 managing power 32 MEID number 21 memory card reader, identifying 5, 6 memory card, identifying 5, 6 minimized image recovery...
Maintenance and Service Guide
Page 1
This document is intended for HP authorized service providers only. Maintenance and Service Guide HP ENVY x360 15m Convertible PC and HP ENVY x360 15 Convertible PC IMPORTANT!
This document is intended for HP authorized service providers only. Maintenance and Service Guide HP ENVY x360 15m Convertible PC and HP ENVY x360 15 Convertible PC IMPORTANT!
Maintenance and Service Guide
Page 9
... Mode ls 15bq2x x and 15mbq2x x Product Name HP ENVY x360 15 Convertible PC (model numbers 15-bq0xx, 15-bq1xx, and √ 15-bq2xx) √ √ HP ENVY x360 15m Convertible PC (model numbers 15m-bq0xx, 15mbq1xx, and 15m-bq2xx) √ √ √ Processors AMD® Ryzen5™ 2500U processor √ √ AMD FX-...
... Mode ls 15bq2x x and 15mbq2x x Product Name HP ENVY x360 15 Convertible PC (model numbers 15-bq0xx, 15-bq1xx, and √ 15-bq2xx) √ √ HP ENVY x360 15m Convertible PC (model numbers 15m-bq0xx, 15mbq1xx, and 15m-bq2xx) √ √ √ Processors AMD® Ryzen5™ 2500U processor √ √ AMD FX-...
Maintenance and Service Guide
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...-rpm, 9.5-mm superspeed hard drive + 8-GB NAND module √ √ 2 Chapter 1 Product description and 7.2-mm (.28 in) and 9.5-mm (.37 in 7.0- bq0xx Model 15mbq0xx Models 15- bq1xx and 15m- Category Storage (continued) Description Model...
...-rpm, 9.5-mm superspeed hard drive + 8-GB NAND module √ √ 2 Chapter 1 Product description and 7.2-mm (.28 in) and 9.5-mm (.37 in 7.0- bq0xx Model 15mbq0xx Models 15- bq1xx and 15m- Category Storage (continued) Description Model...
Maintenance and Service Guide
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... DVD±RW DL SuperMulti Drive Audio: Bang & Olufsen Support for Bang & Olufsen Audio Control Support for dual speakers Support for HP Audio Boost 2.0 (with discrete amplifier) Camera: HP Wide Vision FHD infrared camera with indicator light, 2 infrared lights, USB 2.0, FHD Hybrid BSI sensor, f2.2, wide dynamic range (WDR), 88° WFOV... rotation detection to lock keyboard and ClickPad function; Category Optical drive Audio and video Sensors Wireless External media cards Ports Keyboard/ pointing devices Description Model 15- bq0xx Model 15mbq0xx Models...
... DVD±RW DL SuperMulti Drive Audio: Bang & Olufsen Support for Bang & Olufsen Audio Control Support for dual speakers Support for HP Audio Boost 2.0 (with discrete amplifier) Camera: HP Wide Vision FHD infrared camera with indicator light, 2 infrared lights, USB 2.0, FHD Hybrid BSI sensor, f2.2, wide dynamic range (WDR), 88° WFOV... rotation detection to lock keyboard and ClickPad function; Category Optical drive Audio and video Sensors Wireless External media cards Ports Keyboard/ pointing devices Description Model 15- bq0xx Model 15mbq0xx Models...
Maintenance and Service Guide
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... 15mbq2x x ● Taps enabled as default Power requirements Support for a 3-cell, 55-WHr, 4.8-AHr, Li-ion battery Support for 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) and 45-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) AC adapters Support for Trusted Platform Module (TPM) 2.0 Operating system Preinstalled: Windows... For emerging market (EM/SL): Windows 10 Home Plus EM/SL Serviceability End user replaceable part: AC adapter 4 Chapter 1 Product description bq0xx Model 15mbq0xx Models 15- Category Description Model...
... 15mbq2x x ● Taps enabled as default Power requirements Support for a 3-cell, 55-WHr, 4.8-AHr, Li-ion battery Support for 65-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) and 45-W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm) AC adapters Support for Trusted Platform Module (TPM) 2.0 Operating system Preinstalled: Windows... For emerging market (EM/SL): Windows 10 Home Plus EM/SL Serviceability End user replaceable part: AC adapter 4 Chapter 1 Product description bq0xx Model 15mbq0xx Models 15- Category Description Model...
Maintenance and Service Guide
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Keyboard area 15 NOTE: The airplane mode key is possible. Turns the airplane mode and wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is also referred to as the wireless button. Icon Description Mutes or restores speaker sound.
Keyboard area 15 NOTE: The airplane mode key is possible. Turns the airplane mode and wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is also referred to as the wireless button. Icon Description Mutes or restores speaker sound.
Maintenance and Service Guide
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... 924813-855 (6) System board (includes processor and replacement thermal material): For use only on computer models with model numbers 15m-bq1xx, 15-bq1xx, 15m-bq2xx, and 15-bq2xx: Equipped with an AMD Ryzen5 2500U processor, an AMD Radeon R7 Graphics subsystem with UMA video memory, and the Windows 10 ...601 Equipped with an AMD A9-9420 3.00-GHz (turbo up to 3.60-GHz) dual core processor (2133-MHz FSB, 1.0-MB L2 cache, 15-W), an AMD Radeon R5 Graphics subsystem with UMA video memory, and a non-Windows operating system 924317-001 (7) Fan/heat sink assembly (includes replacement thermal...
... 924813-855 (6) System board (includes processor and replacement thermal material): For use only on computer models with model numbers 15m-bq1xx, 15-bq1xx, 15m-bq2xx, and 15-bq2xx: Equipped with an AMD Ryzen5 2500U processor, an AMD Radeon R7 Graphics subsystem with UMA video memory, and the Windows 10 ...601 Equipped with an AMD A9-9420 3.00-GHz (turbo up to 3.60-GHz) dual core processor (2133-MHz FSB, 1.0-MB L2 cache, 15-W), an AMD Radeon R5 Graphics subsystem with UMA video memory, and a non-Windows operating system 924317-001 (7) Fan/heat sink assembly (includes replacement thermal...
Maintenance and Service Guide
Page 30
... spare part number 924350-001. The hard drive cable is available using spare part number 924326-001. Item (8) (9) (10) (11) (12) (13) (14) (15) (16) (17) Component Spare part number Memory card reader board (includes memory card reader slot; does not include cable): For use only on computer models...924325-001 ClickPad (does not include ClickPad bracket or ClickPad cable): For use only on computer models with model numbers 15m-bq1xx, 15-bq1xx, 15m-bq2xx, L00657-001 and 15-bq2xx For use only on computer models with TLC 847110-015 256-GB, 2280 PCIe, SS, NVMe L01300-002 128-GB,...
... spare part number 924350-001. The hard drive cable is available using spare part number 924326-001. Item (8) (9) (10) (11) (12) (13) (14) (15) (16) (17) Component Spare part number Memory card reader board (includes memory card reader slot; does not include cable): For use only on computer models...924325-001 ClickPad (does not include ClickPad bracket or ClickPad cable): For use only on computer models with model numbers 15m-bq1xx, 15-bq1xx, 15m-bq2xx, L00657-001 and 15-bq2xx For use only on computer models with TLC 847110-015 256-GB, 2280 PCIe, SS, NVMe L01300-002 128-GB,...
Maintenance and Service Guide
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includes display panel and display bezel) (2) Webcam/microphone module (includes double-sided adhesive) 933520-001 (3) Touchscreen control board (includes double-sided adhesive) 932790-001 (4) Display panel cable (includes TouchScreen control board cable) 924323-001 (5) Hinge covers (2): Left hinge cover 924331-001 Display assembly subcomponents 23 Display assembly subcomponents Item Component Spare part number (1) Display panel assembly (15.6-in, FHD, WLED, BrightView (1920×1080), UWVA, slim-flat 925736-001 (3.2-mm), eDP1.3 TouchScreen;
includes display panel and display bezel) (2) Webcam/microphone module (includes double-sided adhesive) 933520-001 (3) Touchscreen control board (includes double-sided adhesive) 932790-001 (4) Display panel cable (includes TouchScreen control board cable) 924323-001 (5) Hinge covers (2): Left hinge cover 924331-001 Display assembly subcomponents 23 Display assembly subcomponents Item Component Spare part number (1) Display panel assembly (15.6-in, FHD, WLED, BrightView (1920×1080), UWVA, slim-flat 925736-001 (3.2-mm), eDP1.3 TouchScreen;
Maintenance and Service Guide
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...-001 924321-001 Miscellaneous parts Component AC adapter: 65-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount) 45-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount) HP external DVD±RW DL SuperMulti Drive HP HDMI-to-VGA adapter HP USB-to-Gigabit RJ45 adapter HP USB Type-C adapter: USB Type-C-to-HDMI adapter... USB Type-C-to-USB Type-A hub USB Type-C-to-VGA adapter System board mylar (for use only on models with model numbers 15m-bq0xx and 15-b0xx) Power cord (C5 connector, 1.00-m): For use in Australia For use in Denmark For use in Europe For use in North America For use...
...-001 924321-001 Miscellaneous parts Component AC adapter: 65-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount) 45-W HP Smart AC adapter (non-PFC, 4.5-mm, with mount) HP external DVD±RW DL SuperMulti Drive HP HDMI-to-VGA adapter HP USB-to-Gigabit RJ45 adapter HP USB Type-C adapter: USB Type-C-to-HDMI adapter... USB Type-C-to-USB Type-A hub USB Type-C-to-VGA adapter System board mylar (for use only on models with model numbers 15m-bq0xx and 15-b0xx) Power cord (C5 connector, 1.00-m): For use in Australia For use in Denmark For use in Europe For use in North America For use...
Maintenance and Service Guide
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... foam-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V Packaging and transporting guidelines Follow these...
... foam-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V Packaging and transporting guidelines Follow these...
Maintenance and Service Guide
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... (see Battery on , and then shut it down the computer. Remove the battery (see Bottom cover on computer models with model numbers 15m-bq1xx and 15-bq1xx: 1-TB, 2280 M.2, PCIe3×4, SS, NVMe with TLC 512-GB, 2280 M.2, PCIe3×4, SS, NVMe with TLC 360-GB, 2280 M.2, PCIe3×4, SS, NVMe... with TLC 256-GB, 2280 M.2, PCIe3×4, SS, NVMe with TLC 256-GB, 2280 M.2, SATA-3, with model numbers 15m-bq1xx and 15-bq1xx: 512-GB, 2280 PCIe, SS, NVMe 256-GB, 2280 PCIe, SS, NVMe For use only on computer models with TLC 128-GB, 2280 M.2, SATA...
... (see Battery on , and then shut it down the computer. Remove the battery (see Bottom cover on computer models with model numbers 15m-bq1xx and 15-bq1xx: 1-TB, 2280 M.2, PCIe3×4, SS, NVMe with TLC 512-GB, 2280 M.2, PCIe3×4, SS, NVMe with TLC 360-GB, 2280 M.2, PCIe3×4, SS, NVMe... with TLC 256-GB, 2280 M.2, PCIe3×4, SS, NVMe with TLC 256-GB, 2280 M.2, SATA-3, with model numbers 15m-bq1xx and 15-bq1xx: 512-GB, 2280 PCIe, SS, NVMe 256-GB, 2280 PCIe, SS, NVMe For use only on computer models with TLC 128-GB, 2280 M.2, SATA...
Maintenance and Service Guide
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Description For use only on computer models with model numbers 15m-bq1xx and 15-bq1xx For use only on page 31). Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then ....) 3. Detach the ClickPad cable (2) from the keyboard/top cover. (The ClickPad cable is attached to the keyboard/top cover with model numbers 15m-bq0xx and 15-bq0xx Spare part number L00657-001 924341-001 Before removing the ClickPad, follow these steps: 1. The ClickPad cable is off or in Hibernation, turn the...
Description For use only on computer models with model numbers 15m-bq1xx and 15-bq1xx For use only on page 31). Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then ....) 3. Detach the ClickPad cable (2) from the keyboard/top cover. (The ClickPad cable is attached to the keyboard/top cover with model numbers 15m-bq0xx and 15-bq0xx Spare part number L00657-001 924341-001 Before removing the ClickPad, follow these steps: 1. The ClickPad cable is off or in Hibernation, turn the...
Maintenance and Service Guide
Page 50
...A9-9420 3.00-GHz (turbo up to the computer. 3. Description Spare part number For use only on computer models with model numbers 15m-bq1xx and 15-bq1xx: Equipped with an AMD Ryzen5 2500U processor, an AMD Radeon R7 Graphics subsystem with UMA video 935101-601 memory, and the Windows 10 operating... R5 Graphics subsystem with an AMD A9-9420 3.00-GHz (turbo up to 3.60-GHz) dual core processor (2133-MHz FSB, 1.0-MB L2 cache, 15-W), an AMD Radeon R5 Graphics subsystem with UMA video memory, and the Windows 10 operating system 924317-601 Equipped with UMA video memory, and a nonWindows...
...A9-9420 3.00-GHz (turbo up to the computer. 3. Description Spare part number For use only on computer models with model numbers 15m-bq1xx and 15-bq1xx: Equipped with an AMD Ryzen5 2500U processor, an AMD Radeon R7 Graphics subsystem with UMA video 935101-601 memory, and the Windows 10 operating... R5 Graphics subsystem with an AMD A9-9420 3.00-GHz (turbo up to 3.60-GHz) dual core processor (2133-MHz FSB, 1.0-MB L2 cache, 15-W), an AMD Radeon R5 Graphics subsystem with UMA video memory, and the Windows 10 operating system 924317-601 Equipped with UMA video memory, and a nonWindows...