Maintenance and Service Guide
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...trademark of purchase. registered trademarks of the Microsoft group of Intel Corporation in the U.S. See http://www.microsoft.com for HP products and services are available in the express warranty statements accompanying such products and services. under license. Nothing herein should... contained herein. and other countries. The only warranties for details. © Copyright 2015 HP Development Company, L.P. Some features may require upgraded and/or separately purchased hardware, drivers, and/or software to request a full refund of Windows functionality. Intel is a trademark...
...trademark of purchase. registered trademarks of the Microsoft group of Intel Corporation in the U.S. See http://www.microsoft.com for HP products and services are available in the express warranty statements accompanying such products and services. under license. Nothing herein should... contained herein. and other countries. The only warranties for details. © Copyright 2015 HP Development Company, L.P. Some features may require upgraded and/or separately purchased hardware, drivers, and/or software to request a full refund of Windows functionality. Intel is a trademark...
Maintenance and Service Guide
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... other components. ● Off: The computer is in Hibernation. NOTE: The security cable is being mishandled or stolen. Depending on -screen instructions. Select Drivers & Downloads, and then follow the on your computer model. Attaches an optional security cable to the Help and Support web page. NOTE: For disc compatibility...go to the computer. Connects an optional USB device, such as a deterrent, but it may not prevent the computer from being accessed. ● Amber: HP 3D DriveGuard (select models only) has temporarily parked the hard drive. Releases the disc tray.
... other components. ● Off: The computer is in Hibernation. NOTE: The security cable is being mishandled or stolen. Depending on -screen instructions. Select Drivers & Downloads, and then follow the on your computer model. Attaches an optional security cable to the Help and Support web page. NOTE: For disc compatibility...go to the computer. Connects an optional USB device, such as a deterrent, but it may not prevent the computer from being accessed. ● Amber: HP 3D DriveGuard (select models only) has temporarily parked the hard drive. Releases the disc tray.
Maintenance and Service Guide
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...alphanumeric identifier that is the alphanumeric identifier used to each of the following categories: ● Defective part replacement ● HP authorized technician labor ● Repairs performed at customer site for those parts not eligible for the computer. Item (1) ...(2) (3) (4) Description Model description Part number/Product number (p/n) Serial number (s/n) Warranty period Function This is unique to locate documents, drivers, and support for Customer Self Repair (CSR) 14 Chapter 2 External component identification The part number helps a service technician to determine ...
...alphanumeric identifier that is the alphanumeric identifier used to each of the following categories: ● Defective part replacement ● HP authorized technician labor ● Repairs performed at customer site for those parts not eligible for the computer. Item (1) ...(2) (3) (4) Description Model description Part number/Product number (p/n) Serial number (s/n) Warranty period Function This is unique to locate documents, drivers, and support for Customer Self Repair (CSR) 14 Chapter 2 External component identification The part number helps a service technician to determine ...
Maintenance and Service Guide
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... subassembly (and all accompanying screws) away from the work area to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following tools to prevent damage. NOTE: As you must keep in the maintenance instructions. 22 Chapter 4 Removal...
... subassembly (and all accompanying screws) away from the work area to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following tools to prevent damage. NOTE: As you must keep in the maintenance instructions. 22 Chapter 4 Removal...
Maintenance and Service Guide
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.... Grounding guidelines 25 Be sure that mechanized equipment used for moving materials is not possible, use fixtures made of nonconductive materials, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use an ionizer to avoid static charging. Workstation guidelines Follow these grounding workstation guidelines: ●...
.... Grounding guidelines 25 Be sure that mechanized equipment used for moving materials is not possible, use fixtures made of nonconductive materials, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use an ionizer to avoid static charging. Workstation guidelines Follow these grounding workstation guidelines: ●...
Maintenance and Service Guide
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...operating system. 2. Before removing a memory module, follow the on-screen instructions. Disconnect all external devices from the computer. 3. Click Support & Drivers > click Drivers & Software. 3. Select the operating system, and then click Next. 6. Click the Download button, and then follow these steps: 1. Memory ... the computer. Navigate to the latest BIOS. Click the link for the most recent BIOS. 8. If you update the computer to www.hp.com. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 4. Under Step 2: Select a Download,...
...operating system. 2. Before removing a memory module, follow the on-screen instructions. Disconnect all external devices from the computer. 3. Click Support & Drivers > click Drivers & Software. 3. Select the operating system, and then click Next. 6. Click the Download button, and then follow these steps: 1. Memory ... the computer. Navigate to the latest BIOS. Click the link for the most recent BIOS. 8. If you update the computer to www.hp.com. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 4. Under Step 2: Select a Download,...
Maintenance and Service Guide
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... applications. For more information, see Creating HP Recovery media (select models only) on page 74. ● To use the Drivers and Applications Reinstall option of HP Recovery Manager to correct a problem with a preinstalled application or driver, use the Factory Reset option (select ...you can also find contact information from the HP Recovery partition or HP Recovery media. What you need to reinstall the individual application or driver. ▲ From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the ...
... applications. For more information, see Creating HP Recovery media (select models only) on page 74. ● To use the Drivers and Applications Reinstall option of HP Recovery Manager to correct a problem with a preinstalled application or driver, use the Factory Reset option (select ...you can also find contact information from the HP Recovery partition or HP Recovery media. What you need to reinstall the individual application or driver. ▲ From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the ...
Maintenance and Service Guide
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... programs that was installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardwarerelated drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state by deleting all personal...system. This method can change the computer boot order. Changing the computer boot order If your computer display when you can use HP Recovery media to recover You can change the computer boot order, which is still working properly. 1. To start the recovery process...
... programs that was installed at the factory. ● Minimized Image Recovery (select models only)-Reinstalls the operating system and all hardwarerelated drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state by deleting all personal...system. This method can change the computer boot order. Changing the computer boot order If your computer display when you can use HP Recovery media to recover You can change the computer boot order, which is still working properly. 1. To start the recovery process...
Maintenance and Service Guide
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...computer, and resetting the computer to correct a problem with a preinstalled application or driver, use the HP Recovery media. If you have not already created recovery media, see Recovering using the HP Recovery media that you either download the software from the manufacturer's website or reinstall... ● If your computer does not allow the creation of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on page 79. For...
...computer, and resetting the computer to correct a problem with a preinstalled application or driver, use the HP Recovery media. If you have not already created recovery media, see Recovering using the HP Recovery media that you either download the software from the manufacturer's website or reinstall... ● If your computer does not allow the creation of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on page 79. For...
Maintenance and Service Guide
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... Hardware Diagnostics (UEFI) to select and download the UEFI version you want. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. Select your computer, and then select your country. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Go to a USB device: Download the latest UEFI version...
... Hardware Diagnostics (UEFI) to select and download the UEFI version you want. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. Select your computer, and then select your country. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Go to a USB device: Download the latest UEFI version...
User Guide
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... by Hewlett-Packard Company under license. © Copyright 2015 HP Development Company, L.P. The only warranties for technical or editorial errors or omissions contained herein. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to most products. Go to the refund ...policy of the computer, please contact your seller. If you agree to http://www.hp.com/support, and select your country. AMD is to return...
... by Hewlett-Packard Company under license. © Copyright 2015 HP Development Company, L.P. The only warranties for technical or editorial errors or omissions contained herein. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to most products. Go to the refund ...policy of the computer, please contact your seller. If you agree to http://www.hp.com/support, and select your country. AMD is to return...
User Guide
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... ...37 Improving performance ...37 Using Disk Defragmenter ...37 Using Disk Cleanup ...37 Using HP 3D DriveGuard (select products only 37 Identifying HP 3D DriveGuard status 38 Updating programs and drivers ...38 Cleaning your computer ...38 Cleaning procedures ...38 Cleaning the display ...39 Cleaning ... 42 Using Internet security software ...43 Using antivirus software ...43 Using firewall software ...43 Installing software updates ...44 Using HP Touchpoint Manager (select products only 44 Securing your wireless network ...44 Backing up your software applications and information 44 Using ...
... ...37 Improving performance ...37 Using Disk Defragmenter ...37 Using Disk Cleanup ...37 Using HP 3D DriveGuard (select products only 37 Identifying HP 3D DriveGuard status 38 Updating programs and drivers ...38 Cleaning your computer ...38 Cleaning procedures ...38 Cleaning the display ...39 Cleaning ... 42 Using Internet security software ...43 Using antivirus software ...43 Using firewall software ...43 Installing software updates ...44 Using HP Touchpoint Manager (select products only 44 Securing your wireless network ...44 Backing up your software applications and information 44 Using ...
User Guide
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...select products only) Connects an optional USB device, such as a deterrent, but it may not prevent the computer from being accessed. ● Amber: HP 3D DriveGuard (select products only) has temporarily parked the hard drive. Right side Component (1) (2) (3) (4) (5) (6) Power light Hard drive light Description...the web page instructions to the Support web page. The computer shuts off or in the Sleep state, a powersaving state. Select Drivers & Downloads, and then follow the onscreen instructions. Hibernation is a power-saving state that uses the least amount of power. ...
...select products only) Connects an optional USB device, such as a deterrent, but it may not prevent the computer from being accessed. ● Amber: HP 3D DriveGuard (select products only) has temporarily parked the hard drive. Right side Component (1) (2) (3) (4) (5) (6) Power light Hard drive light Description...the web page instructions to the Support web page. The computer shuts off or in the Sleep state, a powersaving state. Select Drivers & Downloads, and then follow the onscreen instructions. Hibernation is a power-saving state that uses the least amount of power. ...
User Guide
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...how to AC power. 2. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for unnecessary files that you can improve the performance of these events, HP 3D DriveGuard returns the hard drive to free up disk space and help the... by performing regular maintenance tasks with the display closed while the computer is not necessary to defragment your drives. 3. Using Disk Defragmenter HP recommends using Disk Defragmenter to run more efficiently. To run Disk Cleanup: 1. Connect the computer to use tools like Disk Defragmenter and...
...how to AC power. 2. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for unnecessary files that you can improve the performance of these events, HP 3D DriveGuard returns the hard drive to free up disk space and help the... by performing regular maintenance tasks with the display closed while the computer is not necessary to defragment your drives. 3. Using Disk Defragmenter HP recommends using Disk Defragmenter to run more efficiently. To run Disk Cleanup: 1. Connect the computer to use tools like Disk Defragmenter and...
User Guide
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..., see the HP 3D DriveGuard software Help. Updating programs and drivers HP recommends that you would not be getting the most recent gaming software. Updates can resolve issues and bring new features and options to download the latest versions of your equipment. Go to http://www.hp.com/support to... your computer. If you would like to update your programs and drivers, follow these drives. For example, older graphics components might not work well with the most ...
..., see the HP 3D DriveGuard software Help. Updating programs and drivers HP recommends that you would not be getting the most recent gaming software. Updates can resolve issues and bring new features and options to download the latest versions of your equipment. Go to http://www.hp.com/support to... your computer. If you would like to update your programs and drivers, follow these drives. For example, older graphics components might not work well with the most ...
User Guide
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or - The HP Support page is displayed. 2. In the text box, enter the product name, and then click Go. - In the Diagnostic section, follow the on-screen instructions to let HP automatically detect your product. 4. Click Drivers & Downloads. 3. Download any version of UEFI for a specific product: 1. Click Find Now to select and download the UEFI version you want. 50 Chapter 10 Using HP PC Hardware Diagnostics (UEFI) Select your computer, and then select your country. Go to http://www.hp.com/support, and then select your operating system. 5.
or - The HP Support page is displayed. 2. In the text box, enter the product name, and then click Go. - In the Diagnostic section, follow the on-screen instructions to let HP automatically detect your product. 4. Click Drivers & Downloads. 3. Download any version of UEFI for a specific product: 1. Click Find Now to select and download the UEFI version you want. 50 Chapter 10 Using HP PC Hardware Diagnostics (UEFI) Select your computer, and then select your country. Go to http://www.hp.com/support, and then select your operating system. 5.
User Guide
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... contact information from the media provided by using HP Recovery Manager on page 53. See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use HP Recovery media. For more information, see Creating HP Recovery media (select products only) on page 51... ● If your computer does not allow the creation of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions....
... contact information from the media provided by using HP Recovery Manager on page 53. See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use HP Recovery media. For more information, see Creating HP Recovery media (select products only) on page 51... ● If your computer does not allow the creation of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions....
User Guide
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...RJ-45 (network) status 6 locating information hardware 4 software 4 low battery level 33 M maintenance Disk Cleanup 37 Disk Defragmenter 37 HP 3D DriveGuard 37 updating programs and drivers 38 managing power 30 MEID number 18 memory card reader, identifying 7 memory card, identifying 7 minimized image recovery 54 minimized image, creating... 31 Sleep and Hibernation initiating 30 slots memory card reader 7 security cable 5 software Disk Cleanup 37 Disk Defragmenter 37 HP 3D DriveGuard 37 software updates, installing 44 sound settings, using 22 speakers connecting 21 identifying 11, 14 60 Index
...RJ-45 (network) status 6 locating information hardware 4 software 4 low battery level 33 M maintenance Disk Cleanup 37 Disk Defragmenter 37 HP 3D DriveGuard 37 updating programs and drivers 38 managing power 30 MEID number 18 memory card reader, identifying 7 memory card, identifying 7 minimized image recovery 54 minimized image, creating... 31 Sleep and Hibernation initiating 30 slots memory card reader 7 security cable 5 software Disk Cleanup 37 Disk Defragmenter 37 HP 3D DriveGuard 37 software updates, installing 44 sound settings, using 22 speakers connecting 21 identifying 11, 14 60 Index
User Guide
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... WLAN connection 18 wireless network, securing 44 WLAN antennas, identifying 8 WLAN device 15 WLAN label 15 WWAN device 18 U unresponsive system 35 updating programs and drivers 38 USB 2.0 port, identifying 5 USB 3.0 charging (powered) port, identifying 6 USB 3.0 port, identifying 5, 6 using external AC power 34 using passwords 41 using power meter settings 32...
... WLAN connection 18 wireless network, securing 44 WLAN antennas, identifying 8 WLAN device 15 WLAN label 15 WWAN device 18 U unresponsive system 35 updating programs and drivers 38 USB 2.0 port, identifying 5 USB 3.0 charging (powered) port, identifying 6 USB 3.0 port, identifying 5, 6 using external AC power 34 using passwords 41 using power meter settings 32...