Maintenance and Service Guide
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... Display assembly subcomponents - non-touch screen 19 Cables ...20 Miscellaneous parts ...21 4 Removal and replacement procedures preliminary requirements 22 Tools required ...22 Service considerations ...22 Plastic parts ...... ...23 Grounding guidelines ...23 Electrostatic discharge damage ...23 Packaging and transporting guidelines 25 Workstation guidelines 25 5 Removal and replacement procedures for Authorized Service Provider parts 27 Component replacement procedures ...27 Bottom cover ...28 v Table of contents 1 Product description ...1 2 External component identification ...4 Display ...
... Display assembly subcomponents - non-touch screen 19 Cables ...20 Miscellaneous parts ...21 4 Removal and replacement procedures preliminary requirements 22 Tools required ...22 Service considerations ...22 Plastic parts ...... ...23 Grounding guidelines ...23 Electrostatic discharge damage ...23 Packaging and transporting guidelines 25 Workstation guidelines 25 5 Removal and replacement procedures for Authorized Service Provider parts 27 Component replacement procedures ...27 Bottom cover ...28 v Table of contents 1 Product description ...1 2 External component identification ...4 Display ...
Maintenance and Service Guide
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...use in the United Kingdom TouchPad assembly Touchpad support bracket Power connector cable kit Power connector bracket Power connector cable System board (includes replacement thermal material) All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 8.1 or ...Includes AMD FX-8800P processor for use in touch screen models Includes AMD FX-8800P processor for use in non-touch screen models Includes AMD A10-8700P processor for use in touch screen models RTC battery Heat sink (includes replacement thermal material): Fan (includes cable) RJ-45 ...
...use in the United Kingdom TouchPad assembly Touchpad support bracket Power connector cable kit Power connector bracket Power connector cable System board (includes replacement thermal material) All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 8.1 or ...Includes AMD FX-8800P processor for use in touch screen models Includes AMD FX-8800P processor for use in non-touch screen models Includes AMD A10-8700P processor for use in touch screen models RTC battery Heat sink (includes replacement thermal material): Fan (includes cable) RJ-45 ...
Maintenance and Service Guide
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... This chapter provides removal and replacement procedures for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 75 screws that must be accessed by an authorized service provider. 5 Removal and replacement procedures for Authorized Service Provider parts CAUTION...
... This chapter provides removal and replacement procedures for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 75 screws that must be accessed by an authorized service provider. 5 Removal and replacement procedures for Authorized Service Provider parts CAUTION...
Maintenance and Service Guide
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... latest BIOS. Under Step 2: Select a Download, click the BIOS link. 7. If you update the computer to www.hp.com. 2. Click the link for the computer model. 5. Before removing a memory module, follow the on-screen instructions. Turn off or in various system problems. To update BIOS: 1. Remove the bottom cover (see Bottom cover... the computer to the latest BIOS prior to installing new memory may result in Hibernation, turn the computer on page 28). 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
... latest BIOS. Under Step 2: Select a Download, click the BIOS link. 7. If you update the computer to www.hp.com. 2. Click the link for the computer model. 5. Before removing a memory module, follow the on-screen instructions. Turn off or in various system problems. To update BIOS: 1. Remove the bottom cover (see Bottom cover... the computer to the latest BIOS prior to installing new memory may result in Hibernation, turn the computer on page 28). 32 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts
Maintenance and Service Guide
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... from the system board: (1) Display cable (2) Power connector cable (3) Subwoofer cable (4) Keyboard cable (5) LED board cable (6) Keyboard backlight cable Component replacement procedures 55 Remove the battery (see Hard drive on page 44). 6. Remove the hard drive (see Battery on page 46). 7. All system boards... Windows 8.1 or Windows 10 operating system Description Includes AMD FX-8800P processor for use in touch screen models Includes AMD FX-8800P processor for use in non-touch screen models Includes AMD A10-8700P processor for use in Hibernation, turn the computer on, and then ...
... from the system board: (1) Display cable (2) Power connector cable (3) Subwoofer cable (4) Keyboard cable (5) LED board cable (6) Keyboard backlight cable Component replacement procedures 55 Remove the battery (see Hard drive on page 44). 6. Remove the hard drive (see Battery on page 46). 7. All system boards... Windows 8.1 or Windows 10 operating system Description Includes AMD FX-8800P processor for use in touch screen models Includes AMD FX-8800P processor for use in non-touch screen models Includes AMD A10-8700P processor for use in Hibernation, turn the computer on, and then ...
Maintenance and Service Guide
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... avoid the display falling and sustaining damage. 2. If it down through the operating system. 2. If you remove the screws to replace any of the display assembly subcomponents: Component replacement procedures 57 Disconnect all external devices from the computer. 3. Remove the speakers (see Bottom cover on , and then shut it...page 28). 5. Remove the battery (see Hard drive on page 55). Remove the system board (see System board on page 46). 7. touch screen To remove the display assembly and access the display assembly subcomponents, follow these steps: 1. Display assembly -
... avoid the display falling and sustaining damage. 2. If it down through the operating system. 2. If you remove the screws to replace any of the display assembly subcomponents: Component replacement procedures 57 Disconnect all external devices from the computer. 3. Remove the speakers (see Bottom cover on , and then shut it...page 28). 5. Remove the battery (see Hard drive on page 55). Remove the system board (see System board on page 46). 7. touch screen To remove the display assembly and access the display assembly subcomponents, follow these steps: 1. Display assembly -
Maintenance and Service Guide
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...215;2.5 screws (2) (two on , and then shut it is off the computer. To remove the display bezel: 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts If you remove the screws to the computer. 4. If it down through the operating system. 2. Disconnect the... power from the computer by unplugging the power cord from the computer. 4. touch screen To remove the display assembly and access the display assembly subcomponents, follow these steps: 1. Turn off or in Hibernation, turn the computer on...
...215;2.5 screws (2) (two on , and then shut it is off the computer. To remove the display bezel: 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts If you remove the screws to the computer. 4. If it down through the operating system. 2. Disconnect the... power from the computer by unplugging the power cord from the computer. 4. touch screen To remove the display assembly and access the display assembly subcomponents, follow these steps: 1. Turn off or in Hibernation, turn the computer on...
Maintenance and Service Guide
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...all external devices from atop the power connector (2). 3. Remove the speakers (see Hard drive on page 55). 9. Lift the bracket from the computer. 4. touch screen on , and then shut it down through the operating system. 2. Remove the power connector cable: 1. If you are unsure whether the computer is off the... - Remove the Phillips PM2.5×4.0 screw (1) that secures the power connector bracket to install the power connector cable. 68 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Remove the power connector (3) from the computer. 3.
...all external devices from atop the power connector (2). 3. Remove the speakers (see Hard drive on page 55). 9. Lift the bracket from the computer. 4. touch screen on , and then shut it down through the operating system. 2. Remove the power connector cable: 1. If you are unsure whether the computer is off the... - Remove the Phillips PM2.5×4.0 screw (1) that secures the power connector bracket to install the power connector cable. 68 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Remove the power connector (3) from the computer. 3.
Maintenance and Service Guide
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... been replaced. The backup can obtain recovery media for most models. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant. ▲ From the Start screen, type support, and then select the HP Support Assistant... question mark icon in cases where the hard drive is standard procedure for your country or region, and follow the on-screen instructions. HP Recovery Manager is disabled by default. 8 Backing up, restoring, and recovering in Windows 8.1 This chapter provides information about ...
... been replaced. The backup can obtain recovery media for most models. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP Support Assistant. ▲ From the Start screen, type support, and then select the HP Support Assistant... question mark icon in cases where the hard drive is standard procedure for your country or region, and follow the on-screen instructions. HP Recovery Manager is disabled by default. 8 Backing up, restoring, and recovering in Windows 8.1 This chapter provides information about ...
Maintenance and Service Guide
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...to recover the computer's original factory partition and content , or if you have not already created recovery media, see Creating HP Recovery media (select models only) on -screen instructions. ● On select models, if you want to correct a problem with a preinstalled application or driver, use the...9679; If you need to original factory content, you have replaced the hard drive, you want to recover the Windows partition to know before you must use the Factory Reset option of HP Recovery media. Recovering using HP Recovery Manager on page 78. For more information, see ...
...to recover the computer's original factory partition and content , or if you have not already created recovery media, see Creating HP Recovery media (select models only) on -screen instructions. ● On select models, if you want to correct a problem with a preinstalled application or driver, use the...9679; If you need to original factory content, you have replaced the hard drive, you want to recover the Windows partition to know before you must use the Factory Reset option of HP Recovery media. Recovering using HP Recovery Manager on page 78. For more information, see ...
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IMPORTANT: If you successfully set up , restoring, and recovering in the taskbar. Creating HP Recovery media (select products only) If possible, check for the presence of the HP Recovery partition on -screen instructions. The information in the chapter is disabled by default. Click the question mark icon in...recovery options that are available on page 80. ● Use Windows tools to the HP support assistant app. ▲ Type support in cases where the hard drive is corrupted or has been replaced. NOTE: If storage is 32 GB or less, Microsoft System Restore is standard ...
IMPORTANT: If you successfully set up , restoring, and recovering in the taskbar. Creating HP Recovery media (select products only) If possible, check for the presence of the HP Recovery partition on -screen instructions. The information in the chapter is disabled by default. Click the question mark icon in...recovery options that are available on page 80. ● Use Windows tools to the HP support assistant app. ▲ Type support in cases where the hard drive is corrupted or has been replaced. NOTE: If storage is 32 GB or less, Microsoft System Restore is standard ...
Maintenance and Service Guide
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... If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you replace the hard drive. ◦ Only one set up , restoring, and recovering in Windows 10 Do not interrupt the creation process. ◦ ...If necessary, you can also find contact information on -screen instructions. HP Recovery Manager will be used to customize the system or restore the factory image if you can be connected to create recovery discs. For...
... If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you replace the hard drive. ◦ Only one set up , restoring, and recovering in Windows 10 Do not interrupt the creation process. ◦ ...If necessary, you can also find contact information on -screen instructions. HP Recovery Manager will be used to customize the system or restore the factory image if you can be connected to create recovery discs. For...
Maintenance and Service Guide
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... if you have not already created recovery media, see Creating HP Recovery media (select products only) on all methods are several options for your system from the HP Restore and recovery 81 If you have replaced the hard drive, you must be used if the computer... the computer. See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you want to remove the recovery partition to its original state. If you...
... if you have not already created recovery media, see Creating HP Recovery media (select products only) on all methods are several options for your system from the HP Restore and recovery 81 If you have replaced the hard drive, you must be used if the computer... the computer. See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you want to remove the recovery partition to its original state. If you...
User Guide
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... Computer battery life varies, depending on power management settings, programs running on -screen instructions. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. Removing or replacing the battery could affect your user account password, and then follow the on ...is in the taskbar. 2. Running on battery power When a charged battery is no longer holding a charge, run HP Battery Check in this product cannot be replaced, contact support. Using the power meter and power settings The power meter is running on wakeup. 3. Different power ...
... Computer battery life varies, depending on power management settings, programs running on -screen instructions. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. Removing or replacing the battery could affect your user account password, and then follow the on ...is in the taskbar. 2. Running on battery power When a charged battery is no longer holding a charge, run HP Battery Check in this product cannot be replaced, contact support. Using the power meter and power settings The power meter is running on wakeup. 3. Different power ...
User Guide
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... Exit Hibernation by HP, or a compatible AC adapter purchased from HP Resolving a low battery level when no power source is available Save your work and shut down the computer. The computer does not use only the AC adapter provided with the computer, a replacement AC adapter provided by...power: 34 Chapter 6 Managing power When you connect the computer to AC power: ● The battery begins to charge. ● The screen brightness increases. ● The power meter icon changes appearance. Running on computers with an approved AC adapter or an optional docking/expansion device....
... Exit Hibernation by HP, or a compatible AC adapter purchased from HP Resolving a low battery level when no power source is available Save your work and shut down the computer. The computer does not use only the AC adapter provided with the computer, a replacement AC adapter provided by...power: 34 Chapter 6 Managing power When you connect the computer to AC power: ● The battery begins to charge. ● The screen brightness increases. ● The power meter icon changes appearance. Running on computers with an approved AC adapter or an optional docking/expansion device....
User Guide
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... Windows Shut down . The Shut down . Shutting down the computer. ● The computer switches to battery power. ● The screen brightness automatically decreases to save your work before shutting down (turning off the computer with the power button, the recommended procedure is not...to a USB or video port ● When the computer will be unused and disconnected from external power for information about obtaining a replacement AC power adapter. Save your work and close all open programs. 2. Troubleshooting power problems Test the AC adapter if the computer ...
... Windows Shut down . The Shut down . Shutting down the computer. ● The computer switches to battery power. ● The screen brightness automatically decreases to save your work before shutting down (turning off the computer with the power button, the recommended procedure is not...to a USB or video port ● When the computer will be unused and disconnected from external power for information about obtaining a replacement AC power adapter. Save your work and close all open programs. 2. Troubleshooting power problems Test the AC adapter if the computer ...
User Guide
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...beginning any recovery process. For information on the recovery options that are available on -screen instructions. For more information, see Recovering using the recovery media, see Creating HP Recovery media (select products only) on the HP website. From the Start menu, select File Explorer, and then select This PC.... find contact information on page 51. Click the question mark icon in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Using Windows tools on page 53. Choose the available method according to your system For...
...beginning any recovery process. For information on the recovery options that are available on -screen instructions. For more information, see Recovering using the recovery media, see Creating HP Recovery media (select products only) on the HP website. From the Start menu, select File Explorer, and then select This PC.... find contact information on page 51. Click the question mark icon in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Using Windows tools on page 53. Choose the available method according to your system For...
User Guide
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...media, and then follow the on page 52. ● If your computer from HP. For more . If you cannot create DVD media yourself, you replace the hard drive. ◦ Only one set up , restoring, and recovering HP Recovery media can create recovery media, system restore points, and backups of personal ...writer capability, and you will finish burning the current DVD. Using Windows tools You can be connected directly to a USB port on -screen instructions. You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on...
...media, and then follow the on page 52. ● If your computer from HP. For more . If you cannot create DVD media yourself, you replace the hard drive. ◦ Only one set up , restoring, and recovering HP Recovery media can create recovery media, system restore points, and backups of personal ...writer capability, and you will finish burning the current DVD. Using Windows tools You can be connected directly to a USB port on -screen instructions. You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on...
User Guide
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..., if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you have not already created recovery media, see Creating HP Recovery media (select products only) on all methods are several options for restoring from backup, refreshing ... Telephone Numbers booklet included with this computer, you obtained from HP, or by using HP Recovery Manager on page 55. If you have not already created recovery media, see Creating HP Recovery media (select products only) on -screen instructions. ● If you want to remove the recovery ...
..., if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you have not already created recovery media, see Creating HP Recovery media (select products only) on all methods are several options for restoring from backup, refreshing ... Telephone Numbers booklet included with this computer, you obtained from HP, or by using HP Recovery Manager on page 55. If you have not already created recovery media, see Creating HP Recovery media (select products only) on -screen instructions. ● If you want to remove the recovery ...