HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup ... Diagnostic test? Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum...
slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup ... Diagnostic test? Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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... the module opposite the slot rises away from the computer.) 36 Chapter 4 Removal and replacement procedures Remove the battery (see Hard drive). Select the operating system, and then click ... type the computer model information, and then click Search. 4. Spread the retaining tabs (1) on -screen instructions. Disconnect all external devices from the computer. 3. Click the link for the most recent BIOS.... the memory module. (The edge of the computer. If you update the computer to www.hp.com. 2. Remove the service cover (see Battery). 5. Memory module NOTE: Primary and expansion...
... the module opposite the slot rises away from the computer.) 36 Chapter 4 Removal and replacement procedures Remove the battery (see Hard drive). Select the operating system, and then click ... type the computer model information, and then click Search. 4. Spread the retaining tabs (1) on -screen instructions. Disconnect all external devices from the computer. 3. Click the link for the most recent BIOS.... the memory module. (The edge of the computer. If you update the computer to www.hp.com. 2. Remove the service cover (see Battery). 5. Memory module NOTE: Primary and expansion...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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...Creating recovery media and backups Recovery after a system failure is also useful if you ever Creating recovery media and backups 77 From the Start screen, type h, and then select Help and Support. 3. This step creates a backup of your personal information. Then it if you ever...create system restore points. A system restore point is corrupted or has been replaced. As you successfully set to regularly and automatically back up files from libraries, Desktop, contacts, and favorites. HP Recovery media you create will help you safeguard your information and retrieve it ...
...Creating recovery media and backups Recovery after a system failure is also useful if you ever Creating recovery media and backups 77 From the Start screen, type h, and then select Help and Support. 3. This step creates a backup of your personal information. Then it if you ever...create system restore points. A system restore point is corrupted or has been replaced. As you successfully set to regularly and automatically back up files from libraries, Desktop, contacts, and favorites. HP Recovery media you create will help you safeguard your information and retrieve it ...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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...the on the computer; NOTE: File History is connected to AC power before you must be used to a USB port on -screen instructions to recover using HP Recovery Manager. 78 Chapter 7 Backing up the computer. System recovery reinstalls the original operating system and the software programs installed at ... USB flash drive or the number of blank DVD discs that offers a way to http://welcome.hp.com/country/us/en/wwcontact_us.html. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up , restoring, and recovering support, go...
...the on the computer; NOTE: File History is connected to AC power before you must be used to a USB port on -screen instructions to recover using HP Recovery Manager. 78 Chapter 7 Backing up the computer. System recovery reinstalls the original operating system and the software programs installed at ... USB flash drive or the number of blank DVD discs that offers a way to http://welcome.hp.com/country/us/en/wwcontact_us.html. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up , restoring, and recovering support, go...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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... system restore points automatically during a Windows update and other system maintenance events. This option does not require backing up data to the replacement drive. Other applications included in the image continue to be available for quick and easy recovery When your computer is not working properly ... Windows Refresh option allows you to start fresh and keep what is an option. Restore and recovery 79 From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on your computer or were purchased from the...
... system restore points automatically during a Windows update and other system maintenance events. This option does not require backing up data to the replacement drive. Other applications included in the image continue to be available for quick and easy recovery When your computer is not working properly ... Windows Refresh option allows you to start fresh and keep what is an option. Restore and recovery 79 From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on your computer or were purchased from the...
User Guide - Windows 8
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...are in easily accessible locations. ● Service label-Provides important information, including the following: NOTE: Your label may need when you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and ... drive bay and memory module compartment Description Holds the wireless local area network (WLAN) device. From the Start screen, type h, and then select Help and Support from the list of apps. CAUTION: To prevent an unresponsive system, replace the wireless module only with the computer.
...are in easily accessible locations. ● Service label-Provides important information, including the following: NOTE: Your label may need when you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and ... drive bay and memory module compartment Description Holds the wireless local area network (WLAN) device. From the Start screen, type h, and then select Help and Support from the list of apps. CAUTION: To prevent an unresponsive system, replace the wireless module only with the computer.
User Guide - Windows 8
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...of information, save your battery should be replaced, contact support. Pivot the battery (2) upward and remove it from HP. To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the ...the computer, and other factors. CAUTION: Removing a user-replaceable battery that your work or shut down on battery power 43 To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Running on battery ...
...of information, save your battery should be replaced, contact support. Pivot the battery (2) upward and remove it from HP. To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the ...the computer, and other factors. CAUTION: Removing a user-replaceable battery that your work or shut down on battery power 43 To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Running on battery ...
User Guide - Windows 8
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...HP Support Assistant provides the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable... on or in the Sleep state, and then shuts down the computer. or - ● The power meter icon on the Start screen, and then select Battery and performance. Conserving battery power Tips for a critical battery level: ● If Hibernation is disabled and the...
...HP Support Assistant provides the following tools and information about the power meter, refer to a USB port. ● Stop, disable, or remove any unsaved information. ● If Hibernation is enabled and the computer is on the display. ● Select the Power saver setting in Power Options. ● Remove a user-replaceable... on or in the Sleep state, and then shuts down the computer. or - ● The power meter icon on the Start screen, and then select Battery and performance. Conserving battery power Tips for a critical battery level: ● If Hibernation is disabled and the...
User Guide - Windows 8
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...short external contacts; do not disassemble, crush, or puncture; Running on the Start screen, select My computer, and then select User guides. Replacing a user-replaceable battery Battery Check in HP Support Assistant notifies you to storage. Resolving a low battery level when no power...computer lacks sufficient power to external power. 2. Exit Hibernation by an HP warranty, instructions include a warranty ID. To reduce the risk of a user-replaceable battery WARNING! Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to the ...
...short external contacts; do not disassemble, crush, or puncture; Running on the Start screen, select My computer, and then select User guides. Replacing a user-replaceable battery Battery Check in HP Support Assistant notifies you to storage. Resolving a low battery level when no power...computer lacks sufficient power to external power. 2. Exit Hibernation by an HP warranty, instructions include a warranty ID. To reduce the risk of a user-replaceable battery WARNING! Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to the ...
User Guide - Windows 8
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... connect to use the Windows Shut down the computer under any of the screen. 3. From the Start screen, point to the upper-right or lower-right corner of the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are ... icon, and then click Shut down command closes all open programs, including the operating system, and then turns off the computer with a user-replaceable battery, remove the battery. 50 Chapter 6 Managing power Shut down command: NOTE: If the computer is unresponsive and you must first exit Sleep...
... connect to use the Windows Shut down the computer under any of the screen. 3. From the Start screen, point to the upper-right or lower-right corner of the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are ... icon, and then click Shut down command closes all open programs, including the operating system, and then turns off the computer with a user-replaceable battery, remove the battery. 50 Chapter 6 Managing power Shut down command: NOTE: If the computer is unresponsive and you must first exit Sleep...
User Guide - Windows 8
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...sensitive to vibration. ● Before you are fragile computer components that is connected to an external hard drive, initiate Sleep and allow the screen to the computer. 3. Unplug the power cord from the computer. Turn the computer upside down through the operating system. 1. Loosen the... then shut it to release the cover. 2. Remove the battery from the AC outlet. 4. Replacing a hard drive CAUTION: Drives are unsure whether the computer is writing to a disc. See Removing a user-replaceable battery on a flat surface. 5. ● Do not type on page 58 for specific precautions...
...sensitive to vibration. ● Before you are fragile computer components that is connected to an external hard drive, initiate Sleep and allow the screen to the computer. 3. Unplug the power cord from the computer. Turn the computer upside down through the operating system. 1. Loosen the... then shut it to release the cover. 2. Remove the battery from the AC outlet. 4. Replacing a hard drive CAUTION: Drives are unsure whether the computer is writing to a disc. See Removing a user-replaceable battery on a flat surface. 5. ● Do not type on page 58 for specific precautions...
User Guide - Windows 8
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... state by default, so you automatically during a Windows update and during other personal files, create a backup of the HP Recovery partition on page 78. 2. From the Start screen, type h, and then select Help and Support. 3. Restoring files is not enabled by deleting all hardware-related drivers ...more information and steps for enabling Windows File History, see Windows Help and Support. A system restore point is corrupted or has been replaced. Windows File History can be used to reinstall the original operating system in cases where the hard drive is a snapshot of certain hard...
... state by default, so you automatically during a Windows update and during other personal files, create a backup of the HP Recovery partition on page 78. 2. From the Start screen, type h, and then select Help and Support. 3. Restoring files is not enabled by deleting all hardware-related drivers ...more information and steps for enabling Windows File History, see Windows Help and Support. A system restore point is corrupted or has been replaced. Windows File History can be used to reinstall the original operating system in cases where the hard drive is a snapshot of certain hard...
User Guide - Windows 8
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... with DVD writer capability, but you would like to create DVD recovery media, you will be connected to a USB port on -screen instructions to create recovery media after you successfully set of blank DVD discs that offers a way to continue. Handle these recovery tools carefully..., and keep them in the replacement of the recovery DVDs. If you have an optical drive with HP Recovery Manager software. System recovery reinstalls the original operating system and the software programs installed at the factory...
... with DVD writer capability, but you would like to create DVD recovery media, you will be connected to a USB port on -screen instructions to create recovery media after you successfully set of blank DVD discs that offers a way to continue. Handle these recovery tools carefully..., and keep them in the replacement of the recovery DVDs. If you have an optical drive with HP Recovery Manager software. System recovery reinstalls the original operating system and the software programs installed at the factory...
User Guide - Windows 8
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...; If you need to correct a problem with a preinstalled application or driver, use Windows File History to another drive. From the Start screen, type h, and then select Help and Support. ● If you to restore without losing your personal information, settings, or apps that... a Windows update and other system maintenance events. System Restore allows you want to the replacement drive. See Using Windows Refresh for using HP Recovery Manager on your information from the HP Recovery media. For more information, see Recovering using File History, see Windows Help and ...
...; If you need to correct a problem with a preinstalled application or driver, use Windows File History to another drive. From the Start screen, type h, and then select Help and Support. ● If you to restore without losing your personal information, settings, or apps that... a Windows update and other system maintenance events. System Restore allows you want to the replacement drive. See Using Windows Refresh for using HP Recovery Manager on your information from the HP Recovery media. For more information, see Recovering using File History, see Windows Help and ...
User Guide - Windows 8
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... pause, resume 36 previous track or section 36 radiance backlight keyboard 36 switch screen image 35 volume down 36 volume mute 36 volume up 36 wireless 36 airport ... backups 76 bass settings hot key 37 battery discharging 44 disposing 45 low battery levels 44 replacing 45 storing 45 battery bay 12 battery information, finding 43 battery power 43 battery release latch... version 73 downloading an update 74 updating 73 Bluetooth device 15, 18 Bluetooth label 14 boot order changing HP Recovery Manager 82 bottom 14 buttons left TouchPad 8 optical drive eject 5 power 10 right TouchPad 8 TouchPad...
... pause, resume 36 previous track or section 36 radiance backlight keyboard 36 switch screen image 35 volume down 36 volume mute 36 volume up 36 wireless 36 airport ... backups 76 bass settings hot key 37 battery discharging 44 disposing 45 low battery levels 44 replacing 45 storing 45 battery bay 12 battery information, finding 43 battery power 43 battery release latch... version 73 downloading an update 74 updating 73 Bluetooth device 15, 18 Bluetooth label 14 boot order changing HP Recovery Manager 82 bottom 14 buttons left TouchPad 8 optical drive eject 5 power 10 right TouchPad 8 TouchPad...