HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... test? Does Operating System recognize drive? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for End User to OS, Software, or other hardware problems) Page 4 NO Verify Intel Matrix Storage... Document the symptoms e.g. YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, ...
... test? Does Operating System recognize drive? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for End User to OS, Software, or other hardware problems) Page 4 NO Verify Intel Matrix Storage... Document the symptoms e.g. YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, ...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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... the slot rises away from the computer.) 36 Chapter 4 Removal and replacement procedures CAUTION: Failure to update the computer to the latest BIOS prior to www.hp.com. 2. Navigate to installing new memory may result in Hibernation, turn the computer on -screen instructions. Click Support & Drivers > click Drivers & Software. 3. Click the link for...
... the slot rises away from the computer.) 36 Chapter 4 Removal and replacement procedures CAUTION: Failure to update the computer to the latest BIOS prior to www.hp.com. 2. Navigate to installing new memory may result in Hibernation, turn the computer on -screen instructions. Click Support & Drivers > click Drivers & Software. 3. Click the link for...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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See Creating HP Recovery media. 2. A system restore point is corrupted or has been replaced. Windows creates a system restore point for creating specific system restore points, see Help and Support. You can restore the files that were installed at any time. From the Start screen, type h, and then... media and backups 77 Restoring files is only as good as a software update, security scanning, or system diagnostics). From the Start screen, type h, and then select Help and Support. As you successfully set to regularly and automatically back up files from libraries, Desktop,...
See Creating HP Recovery media. 2. A system restore point is corrupted or has been replaced. Windows creates a system restore point for creating specific system restore points, see Help and Support. You can restore the files that were installed at any time. From the Start screen, type h, and then... media and backups 77 Restoring files is only as good as a software update, security scanning, or system diagnostics). From the Start screen, type h, and then select Help and Support. As you successfully set to regularly and automatically back up files from libraries, Desktop,...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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...installed at the factory, and then configures the settings for enabling Windows File History, see Recovering using HP Recovery Manager. Handle these recovery tools carefully, and keep them in the replacement of the recovery DVDs. Or instead you can use a high-quality blank USB flash drive. .... ● The creation process can be created. From the Start screen, type recovery, and then select HP Recovery Manager. 2. If you have an optical drive with HP Recovery Manager software. Creating HP Recovery media HP Recovery Manager is not enabled by reinstalling Windows or choose to recover ...
...installed at the factory, and then configures the settings for enabling Windows File History, see Recovering using HP Recovery Manager. Handle these recovery tools carefully, and keep them in the replacement of the recovery DVDs. Or instead you can use a high-quality blank USB flash drive. .... ● The creation process can be created. From the Start screen, type recovery, and then select HP Recovery Manager. 2. If you have an optical drive with HP Recovery Manager software. Creating HP Recovery media HP Recovery Manager is not enabled by reinstalling Windows or choose to recover ...
HP ENVY m4 Notebook PC Maintenance and Service Guide
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... option allows you can choose the System Recovery option from the HP Recovery media. From the Start screen, type h, and then select Help and Support. ● If you want to reset your computer is not working properly and you need to the replacement drive. For more information, see Recovering using File History, see...
... option allows you can choose the System Recovery option from the HP Recovery media. From the Start screen, type h, and then select Help and Support. ● If you want to reset your computer is not working properly and you need to the replacement drive. For more information, see Recovering using File History, see...
User Guide - Windows 8
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... module compartment (6) Hard drive bay and memory module compartment Description Holds the wireless local area network (WLAN) device. If you replace the module and then receive a warning message, remove the module to the computer provide information you troubleshoot system problems or travel ... Warranty period (5) Model description (select models only) Labels 13 From the Start screen, type h, and then select Help and Support from the list of apps. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer ...
... module compartment (6) Hard drive bay and memory module compartment Description Holds the wireless local area network (WLAN) device. If you replace the module and then receive a warning message, remove the module to the computer provide information you troubleshoot system problems or travel ... Warranty period (5) Model description (select models only) Labels 13 From the Start screen, type h, and then select Help and Support from the list of apps. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer ...
User Guide - Windows 8
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To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer (3). Running on the Start screen, and then select Battery and performance. If the computer has a charged battery installed and the AC adapter is not plugged into external power...
To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer (3). Running on the Start screen, and then select Battery and performance. If the computer has a charged battery installed and the AC adapter is not plugged into external power...
User Guide - Windows 8
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...Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on or in the Sleep state, the computer remains briefly in the Sleep...is enabled and the computer is on or in Power Options. ● Remove a user-replaceable battery from the computer when it is the sole power source for the computer reaches a ...critical battery level: ● If Hibernation is disabled and the computer is on the Start screen, and then select Battery and performance. The computer takes the following actions for conserving battery power...
...Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on or in the Sleep state, the computer remains briefly in the Sleep...is enabled and the computer is on or in Power Options. ● Remove a user-replaceable battery from the computer when it is the sole power source for the computer reaches a ...critical battery level: ● If Hibernation is disabled and the computer is on the Start screen, and then select Battery and performance. The computer takes the following actions for conserving battery power...
User Guide - Windows 8
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...has reached a weak condition. To access the user guides, select the HP Support Assistant app on battery power 45 Running on the Start screen, select My computer, and then select User guides. Exit Hibernation by an HP warranty, instructions include a warranty ID. If a computer will be checked...do not expose it to high temperatures for more information about ordering a replacement battery. Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to the computer and to the HP Web site for proper battery disposal. do not dispose of fire or ...
...has reached a weak condition. To access the user guides, select the HP Support Assistant app on battery power 45 Running on the Start screen, select My computer, and then select User guides. Exit Hibernation by an HP warranty, instructions include a warranty ID. If a computer will be checked...do not expose it to high temperatures for more information about ordering a replacement battery. Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to the computer and to the HP Web site for proper battery disposal. do not dispose of fire or ...
User Guide - Windows 8
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... then turns off the display and computer. Save your work and close all open programs. 2. Shut down the computer under any of the screen. 3. If the computer is unresponsive and you are connecting an external hardware device that does not connect to a USB or video port ... and disconnected from external power for at least 5 seconds. ● Disconnect the computer from external power. ● On models with a user-replaceable battery, remove the battery. 50 Chapter 6 Managing power Shutting down (turning off) the computer CAUTION: Unsaved information is possible by briefly pressing the...
... then turns off the display and computer. Save your work and close all open programs. 2. Shut down the computer under any of the screen. 3. If the computer is unresponsive and you are connecting an external hardware device that does not connect to a USB or video port ... and disconnected from external power for at least 5 seconds. ● Disconnect the computer from external power. ● On models with a user-replaceable battery, remove the battery. 50 Chapter 6 Managing power Shutting down (turning off) the computer CAUTION: Unsaved information is possible by briefly pressing the...
User Guide - Windows 8
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... external hard drive. If you move the computer while an optical drive is connected to an external hard drive, initiate Sleep and allow the screen to a disc. Slide the hard drive cover (3) forward, and then lift up and disconnect the hard drive cable from the computer, and... on the keyboard or move a computer that must be handled with care. Turn the computer upside down through the operating system. 1. See Removing a user-replaceable battery on a flat surface. 5. Loosen the hard drive cover screw (1), and then slide the hard drive cover release latch (2) to the computer. 3....
... external hard drive. If you move the computer while an optical drive is connected to an external hard drive, initiate Sleep and allow the screen to a disc. Slide the hard drive cover (3) forward, and then lift up and disconnect the hard drive cable from the computer, and... on the keyboard or move a computer that must be handled with care. Turn the computer upside down through the operating system. 1. See Removing a user-replaceable battery on a flat surface. 5. Loosen the hard drive cover screw (1), and then slide the hard drive cover release latch (2) to the computer. 3....
User Guide - Windows 8
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.... Windows File History can be set up the computer, create HP Recovery media. See Creating HP Recovery media on the computer. From the Start screen, type h, and then select Help and Support. 3. From the Start screen, type h, and then select Help and Support. As you ...successfully set to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced...
.... Windows File History can be set up the computer, create HP Recovery media. See Creating HP Recovery media on the computer. From the Start screen, type h, and then select Help and Support. 3. From the Start screen, type h, and then select Help and Support. As you ...successfully set to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced...
User Guide - Windows 8
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...for the programs. HP Recovery media can also be created. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up , restoring, and recovering For worldwide support, go /contactHP. HP Recovery Manager will be... connected to perform system recovery if the hard drive becomes corrupted. From the Start screen, type recovery, and then select HP Recovery Manager. 2. For U.S. HP...
...for the programs. HP Recovery media can also be created. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up , restoring, and recovering For worldwide support, go /contactHP. HP Recovery Manager will be... connected to perform system recovery if the hard drive becomes corrupted. From the Start screen, type recovery, and then select HP Recovery Manager. 2. For U.S. HP...
User Guide - Windows 8
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...the individual application or driver. Restore and recovery 79 System Restore allows you to restore your information from the HP Recovery media. From the Start screen, type h, and then select Help and Support. ● If you need to restore your system. ...screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 83. For more information and steps for recovering your personal files and data, you created. Even if you did not manually create a restore point, you can choose to restore to the replacement...
...the individual application or driver. Restore and recovery 79 System Restore allows you to restore your information from the HP Recovery media. From the Start screen, type h, and then select Help and Support. ● If you need to restore your system. ...screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 83. For more information and steps for recovering your personal files and data, you created. Even if you did not manually create a restore point, you can choose to restore to the replacement...
User Guide - Windows 8
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... pause, resume 36 previous track or section 36 radiance backlight keyboard 36 switch screen image 35 volume down 36 volume mute 36 volume up 36 wireless 36 airport ... backups 76 bass settings hot key 37 battery discharging 44 disposing 45 low battery levels 44 replacing 45 storing 45 battery bay 12 battery information, finding 43 battery power 43 battery release latch... version 73 downloading an update 74 updating 73 Bluetooth device 15, 18 Bluetooth label 14 boot order changing HP Recovery Manager 82 bottom 14 buttons left TouchPad 8 optical drive eject 5 power 10 right TouchPad 8 TouchPad...
... pause, resume 36 previous track or section 36 radiance backlight keyboard 36 switch screen image 35 volume down 36 volume mute 36 volume up 36 wireless 36 airport ... backups 76 bass settings hot key 37 battery discharging 44 disposing 45 low battery levels 44 replacing 45 storing 45 battery bay 12 battery information, finding 43 battery power 43 battery release latch... version 73 downloading an update 74 updating 73 Bluetooth device 15, 18 Bluetooth label 14 boot order changing HP Recovery Manager 82 bottom 14 buttons left TouchPad 8 optical drive eject 5 power 10 right TouchPad 8 TouchPad...