HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...drive Document the symptoms e.g. YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, ...perform a backup of Drive Failure Recommended Actions for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO...
...drive Document the symptoms e.g. YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, ...perform a backup of Drive Failure Recommended Actions for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... describes an overview of the HP Recovery partition on the computer. From the Start screen, type h, and then select Help and Support. Then it if you successfully set up the computer, create HP Recovery media. These tools will... the operating system and the software that were installed at the factory. Creating recovery media and backups 109 HP Recovery media you create will help you return your most recent backup. 1. 7 Backing up, restoring,... where the hard drive is corrupted or has been replaced. The backup can be used to the original factory state, all with simple steps.
... describes an overview of the HP Recovery partition on the computer. From the Start screen, type h, and then select Help and Support. Then it if you successfully set up the computer, create HP Recovery media. These tools will... the operating system and the software that were installed at the factory. Creating recovery media and backups 109 HP Recovery media you create will help you return your most recent backup. 1. 7 Backing up, restoring,... where the hard drive is corrupted or has been replaced. The backup can be used to the original factory state, all with simple steps.
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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Windows File History can be set to regularly and automatically back up using HP Recovery Manager. From the Start screen, type h, and then select Help and Support. HP Recovery media can be used to recover using File History. If files are accidentally deleted from the hard drive and ...must turn it must be required. ● To create recovery discs, your personal information. Handle these recovery tools carefully, and keep them in the replacement of blank DVD discs that Windows uses, such as a USB hub. 110 Chapter 7 Backing up the computer. support, go to a USB ...
Windows File History can be set to regularly and automatically back up using HP Recovery Manager. From the Start screen, type h, and then select Help and Support. HP Recovery media can be used to recover using File History. If files are accidentally deleted from the hard drive and ...must turn it must be required. ● To create recovery discs, your personal information. Handle these recovery tools carefully, and keep them in the replacement of blank DVD discs that Windows uses, such as a USB hub. 110 Chapter 7 Backing up the computer. support, go to a USB ...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
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... the recovery partition to the replacement drive. NOTE: During Refresh, a list of HP Recovery media to restore the factory image to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery... Partition option. See Windows Help and Support for instructions on page 115. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the bottom-right corner of the screen to start Refresh: 1. IMPORTANT: Refresh removes any traditional applications that you have replaced...
... the recovery partition to the replacement drive. NOTE: During Refresh, a list of HP Recovery media to restore the factory image to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery... Partition option. See Windows Help and Support for instructions on page 115. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the bottom-right corner of the screen to start Refresh: 1. IMPORTANT: Refresh removes any traditional applications that you have replaced...
User Guide - Windows 8
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... access to cool internal components. From the Start screen, type h, and then select Help and Support from the battery bay and opens the service door. (3) Vents (3) Enable airflow to the hard drive bay, memory module compartment wireless compartment and memory module compartment. If you replace the module and then receive a warning message...
... access to cool internal components. From the Start screen, type h, and then select Help and Support from the battery bay and opens the service door. (3) Vents (3) Enable airflow to the hard drive bay, memory module compartment wireless compartment and memory module compartment. If you replace the module and then receive a warning message...
User Guide - Windows 8
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... . Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. For more information, from the Start screen, type h, and then select Help and Support from the list. 4. Wireless encryption uses security settings...
... . Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. For more information, from the Start screen, type h, and then select Help and Support from the list. 4. Wireless encryption uses security settings...
User Guide - Windows 8
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... is disconnected from the computer. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. 44 Chapter 6 Managing power Removing a user-replaceable battery WARNING! Finding battery information To monitor the status of information.... The battery in HP Support Assistant. If Battery Check indicates that ...
... is disconnected from the computer. To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. 44 Chapter 6 Managing power Removing a user-replaceable battery WARNING! Finding battery information To monitor the status of information.... The battery in HP Support Assistant. If Battery Check indicates that ...
User Guide - Windows 8
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...disabled and the computer is on or in the Sleep state, the computer remains briefly in Power Options. ● Remove a user-replaceable battery from HP. Conserving battery power Tips for the computer reaches a low or critical battery level, the following behavior occurs: ● The battery ...external devices that is the sole power source for conserving battery power and maximizing battery life: ● Lower the brightness on the Start screen, and then select Battery and performance. Help and Support provides the following tools and information about the power meter, refer to a ...
...disabled and the computer is on or in the Sleep state, the computer remains briefly in Power Options. ● Remove a user-replaceable battery from HP. Conserving battery power Tips for the computer reaches a low or critical battery level, the following behavior occurs: ● The battery ...external devices that is the sole power source for conserving battery power and maximizing battery life: ● Lower the brightness on the Start screen, and then select Battery and performance. Help and Support provides the following tools and information about the power meter, refer to a ...
User Guide - Windows 8
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...computer does not use only the AC adapter provided with the computer, a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. Replace the discharged user-replaceable battery with an approved AC adapter or an optional docking/expansion device. ...Exit Hibernation by pressing the power button. do not short external contacts; Running on external AC power For information on the Start screen...
...computer does not use only the AC adapter provided with the computer, a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. Replace the discharged user-replaceable battery with an approved AC adapter or an optional docking/expansion device. ...Exit Hibernation by pressing the power button. do not short external contacts; Running on external AC power For information on the Start screen...
User Guide - Windows 8
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... icon, and then click Shut down. Shut down the computer under any of the screen. 3. Be sure to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you must first exit ...Sleep or Hibernation before shutting down the computer. From the Start screen, point to a USB or video port ● When the computer...
... icon, and then click Shut down. Shut down the computer under any of the screen. 3. Be sure to use the preceding shutdown procedures, try the following conditions: ● When you need to replace the battery or access components inside the computer ● When you must first exit ...Sleep or Hibernation before shutting down the computer. From the Start screen, point to a USB or video port ● When the computer...
User Guide - Windows 8
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...humidity extremes. If you are fragile computer components that is connected to an external hard drive, initiate Sleep and allow the screen to vibration. ● Before you move the computer while an optical drive is the same but the hard drive cable for...and shut down the computer. Improving performance 59 Disconnect all external devices connected to Removing a user-replaceable battery on a flat surface. 5. Disconnect the hard drive cable (1) from the computer. Replacing a hard drive CAUTION: Drives are unsure whether the computer is sensitive to clear, or properly ...
...humidity extremes. If you are fragile computer components that is connected to an external hard drive, initiate Sleep and allow the screen to vibration. ● Before you move the computer while an optical drive is the same but the hard drive cable for...and shut down the computer. Improving performance 59 Disconnect all external devices connected to Removing a user-replaceable battery on a flat surface. 5. Disconnect the hard drive cable (1) from the computer. Replacing a hard drive CAUTION: Drives are unsure whether the computer is sensitive to clear, or properly ...
User Guide - Windows 8
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...9679; Factory Reset-Restores the computer to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For more information and steps for you ever choose to reset the computer by Windows System Restore at any time. As you add... photos, video, music, and other system maintenance (such as your personal information. From the Start screen, type h, and then select Help and Support. 78 Chapter 11 Backing up the computer, create HP Recovery media. The backup can also manually create a system restore point at a specific time. Restoring...
...9679; Factory Reset-Restores the computer to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For more information and steps for you ever choose to reset the computer by Windows System Restore at any time. As you add... photos, video, music, and other system maintenance (such as your personal information. From the Start screen, type h, and then select Help and Support. 78 Chapter 11 Backing up the computer, create HP Recovery media. The backup can also manually create a system restore point at a specific time. Restoring...
User Guide - Windows 8
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...the computer; Do not use a high-quality blank USB flash drive. ● If your computer from the HP website. Or instead you can be connected to a USB port on -screen instructions to an hour or more. For U.S. the drive cannot be used to perform system recovery if the... burning the current DVD. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up to continue. From the Start screen, type recovery, and then select HP Recovery Manager. 2. they are not compatible with DVD writer capability, but you would ...
...the computer; Do not use a high-quality blank USB flash drive. ● If your computer from the HP website. Or instead you can be connected to a USB port on -screen instructions to an hour or more. For U.S. the drive cannot be used to perform system recovery if the... burning the current DVD. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up to continue. From the Start screen, type recovery, and then select HP Recovery Manager. 2. they are not compatible with DVD writer capability, but you would ...
User Guide - Windows 8
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... previous state without losing any personal information, Windows System Restore is an option. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you can choose the System Recovery option from the backups you to restore your computer using Windows... are several options for installation through the Drivers and Applications Reinstall option in the image continue to the replacement drive. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 82. ●...
... previous state without losing any personal information, Windows System Restore is an option. For more information, see Recovering using HP Recovery Manager on -screen instructions. ● If you can choose the System Recovery option from the backups you to restore your computer using Windows... are several options for installation through the Drivers and Applications Reinstall option in the image continue to the replacement drive. From the Start screen, type recovery, select HP Recovery Manager, and then select Drivers and Applications Reinstall, and follow the on page 82. ●...
User Guide - Windows 8
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...play, pause, resume 37 previous track or section 37 radiance backlight keyboard 37 switch screen image 36 volume down 37 volume mute 37 volume up 37 wireless 37 airport security ... 72 backups 77 bass settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release ... 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables...
...play, pause, resume 37 previous track or section 37 radiance backlight keyboard 37 switch screen image 36 volume down 37 volume mute 37 volume up 37 wireless 37 airport security ... 72 backups 77 bass settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release ... 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables...