HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... failure that have occurred during POST or when attempting to access the drive Document the symptoms e.g. NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed Drive does not need to be Replaced (look to Take Document any important data...
... failure that have occurred during POST or when attempting to access the drive Document the symptoms e.g. NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed Drive does not need to be Replaced (look to Take Document any important data...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
... the tests, the process halts and a Failure ID or Code is available through the commercial notebook system BIOS. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by another object, the... HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us /en/support-drivers.html Note: The 3D Drive Guard is not needed for certain OEM drives and...
... the tests, the process halts and a Failure ID or Code is available through the commercial notebook system BIOS. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by another object, the... HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for your product and OS: http://www8.hp.com/us /en/support-drivers.html Note: The 3D Drive Guard is not needed for certain OEM drives and...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... installation CDs, building an image, and switching to address known issues. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for lower power consumption on computer systems equipped with Serial ATA hard disk drives. Page 6 The Intel .../docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. ...
... installation CDs, building an image, and switching to address known issues. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for lower power consumption on computer systems equipped with Serial ATA hard disk drives. Page 6 The Intel .../docs/support/SupportManual/c01600726/c01600726.pdf. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
... and HP Client Manager 7.0 from electronic memory (such as 512e drives - Depending on a 512-byte sector; Care and Maintenance Measures Preparing Advanced Format HDDs for Microsoft Windows installations Historically, hard disk drives (HDDs) have the latest BIOS, firmware, and driver enhancements ...Systems It is included in the mounting bracket correctly. Please refer to the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on Products with applications that is not Advanced Format-aware is moving Advanced Format drives...
... and HP Client Manager 7.0 from electronic memory (such as 512e drives - Depending on a 512-byte sector; Care and Maintenance Measures Preparing Advanced Format HDDs for Microsoft Windows installations Historically, hard disk drives (HDDs) have the latest BIOS, firmware, and driver enhancements ...Systems It is included in the mounting bracket correctly. Please refer to the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on Products with applications that is not Advanced Format-aware is moving Advanced Format drives...
User Guide
Page 7
...on battery power ...40 Finding battery information 40 Conserving battery power 40 Identifying low battery levels 40 Running on external power ...41 HP CoolSense (select models only 42 Refreshing your software content (select models only 43 Shutting down the computer ...43 7 Managing and sharing... digital storage card 46 8 Maintaining your computer ...47 Improving performance ...47 Using HP 3D DriveGuard (select models only 47 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Updating programs and drivers ...49 Cleaning your computer ...50 Cleaning the display, sides, and cover 50 ...
...on battery power ...40 Finding battery information 40 Conserving battery power 40 Identifying low battery levels 40 Running on external power ...41 HP CoolSense (select models only 42 Refreshing your software content (select models only 43 Shutting down the computer ...43 7 Managing and sharing... digital storage card 46 8 Maintaining your computer ...47 Improving performance ...47 Using HP 3D DriveGuard (select models only 47 Using Disk Defragmenter 48 Using Disk Cleanup ...48 Updating programs and drivers ...49 Cleaning your computer ...50 Cleaning the display, sides, and cover 50 ...
User Guide
Page 54
... Transfers data at 640 MB/s. others have more information about connecting external wireless devices, see the manufacturer's instructions. NOTE: For information about required software and drivers, or to learn which computer port to use the computer's power to numerous kinds of your computer. NOTE: For more than one type of USB...
... Transfers data at 640 MB/s. others have more information about connecting external wireless devices, see the manufacturer's instructions. NOTE: For information about required software and drivers, or to learn which computer port to use the computer's power to numerous kinds of your computer. NOTE: For more than one type of USB...
User Guide
Page 57
...updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with the display closed while the computer is important to perform regular maintenance to keep your computer in the secondary hard drive bay are not covered by HP 3D DriveGuard. Improving ...normal operation. Improving performance 47 It also provides information about improving the performance of these events, HP 3D DriveGuard returns the hard drive to USB ports are protected by HP 3D DriveGuard. 8 Maintaining your computer It is running tools such as Disk Defragmenter and Disk ...
...updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with the display closed while the computer is important to perform regular maintenance to keep your computer in the secondary hard drive bay are not covered by HP 3D DriveGuard. Improving ...normal operation. Improving performance 47 It also provides information about improving the performance of these events, HP 3D DriveGuard returns the hard drive to USB ports are protected by HP 3D DriveGuard. 8 Maintaining your computer It is running tools such as Disk Defragmenter and Disk ...
User Guide
Page 59
Technology is always changing, and updating programs and drivers allows your computer. Without the latest driver, you update your programs and drivers on a regular basis to download the latest versions of your equipment. Updating programs and drivers HP recommends that you would not be getting the most ...recent gaming software. For example, older graphics components might not work well with the most out of HP programs and drivers. In addition, register to run the ...
Technology is always changing, and updating programs and drivers allows your computer. Without the latest driver, you update your programs and drivers on a regular basis to download the latest versions of your equipment. Updating programs and drivers HP recommends that you would not be getting the most ...recent gaming software. For example, older graphics components might not work well with the most out of HP programs and drivers. In addition, register to run the ...
User Guide
Page 65
... updates Updates to a system or network. Installing software updates 55 For more information, see Updating programs and drivers on page 49. Installing software updates HP, Microsoft Windows, and third-party software installed on the network. To download the latest versions, go to correct...are two types of firewalls to receive automatic update notifications when they become available after you regularly update the software and drivers that protects only the computer it can also register to consider: ● Host-based firewalls-Software that were originally installed...
... updates Updates to a system or network. Installing software updates 55 For more information, see Updating programs and drivers on page 49. Installing software updates HP, Microsoft Windows, and third-party software installed on the network. To download the latest versions, go to correct...are two types of firewalls to receive automatic update notifications when they become available after you regularly update the software and drivers that protects only the computer it can also register to consider: ● Host-based firewalls-Software that were originally installed...
User Guide
Page 75
...recovery in either of a recovery partition, select Start, right-click Computer then select Manage > Disk Management. Click System Recovery in HP Recovery Manager, change the computer boot order. Insert the recovery flash drive into the optical drive on your computer or an optional...is present, a Recovery drive is displayed on -screen instructions. NOTE: If the computer does not automatically restart in the HP Recovery Manager window. 3. All hardwarerelated drivers and software are re-installed, but other software applications are not. Insert the first recovery disc into a USB port ...
...recovery in either of a recovery partition, select Start, right-click Computer then select Manage > Disk Management. Click System Recovery in HP Recovery Manager, change the computer boot order. Insert the recovery flash drive into the optical drive on your computer or an optional...is present, a Recovery drive is displayed on -screen instructions. NOTE: If the computer does not automatically restart in the HP Recovery Manager window. 3. All hardwarerelated drivers and software are re-installed, but other software applications are not. Insert the first recovery disc into a USB port ...
User Guide
Page 80
... for wireless connection problems include the following: ● Wireless device is not turned on your computer does not have an integrated WLAN device, or the driver for the WLAN device is not properly installed. Cannot connect to the computer by purchasing a wireless networking device. If you have the security code to...
... for wireless connection problems include the following: ● Wireless device is not turned on your computer does not have an integrated WLAN device, or the driver for the WLAN device is not properly installed. Cannot connect to the computer by purchasing a wireless networking device. If you have the security code to...
User Guide
Page 82
... the search box. 4. Select your Internet browser and go to be displayed. 3. To get the latest version of the WLAN device software and drivers for the latest software. 72 Chapter 13 Troubleshooting and support Select Start > Control Panel > Network and Internet > Network and Sharing Center. 2.... at http://www.hp.com. A Windows "Device not Found" error message may also be reinstalled. Get the latest version of the WLAN device software for software and driver downloads, and then type your computer from the router for the latest software. A list showing the available WLANs is...
... the search box. 4. Select your Internet browser and go to be displayed. 3. To get the latest version of the WLAN device software and drivers for the latest software. 72 Chapter 13 Troubleshooting and support Select Start > Control Panel > Network and Internet > Network and Sharing Center. 2.... at http://www.hp.com. A Windows "Device not Found" error message may also be reinstalled. Get the latest version of the WLAN device software for software and driver downloads, and then type your computer from the router for the latest software. A list showing the available WLANs is...
HP Envy 4 - Maintenance and Service Guide
Page 20
... number (p/n) Warranty period Model description (select models only) Function This is located on the service tag, which is the product name affixed to locate documents, drivers, and support for the computer. This is an alphanumeric identifier that is the alphanumeric identifier used to the front of the computer. This is unique...
... number (p/n) Warranty period Model description (select models only) Function This is located on the service tag, which is the product name affixed to locate documents, drivers, and support for the computer. This is an alphanumeric identifier that is the alphanumeric identifier used to the front of the computer. This is unique...
HP Envy 4 - Maintenance and Service Guide
Page 38
This is unique to locate documents, drivers, and support for the computer. This is an alphanumeric identifier that is the alphanumeric identifier used to each product. The part number helps a service technician ...
This is unique to locate documents, drivers, and support for the computer. This is an alphanumeric identifier that is the alphanumeric identifier used to each product. The part number helps a service technician ...
HP Envy 4 - Maintenance and Service Guide
Page 80
... Disk (C:). 3. Do not shut down the computer or initiate Sleep or Hibernation. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the BIOS version currently installed on your computer. BIOS...
... Disk (C:). 3. Do not shut down the computer or initiate Sleep or Hibernation. Windows XP-Select Start > Help and Support, and then select the software and drivers update. 2. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the BIOS version currently installed on your computer. BIOS...
HP Envy 4 - Maintenance and Service Guide
Page 84
...● The computer must be connected to create these tools immediately after setting up your information ● Recovering a program or driver Restoring the system If the computer hard drive fails, you safeguard your information and restore it must be connected directly to a USB... on the following topics: ● Creating a set of recovery discs or a recovery flash drive so that was preinstalled at the factory. NOTE: HP Recovery Manager allows the creation of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management. Guidelines: ●...
...● The computer must be connected to create these tools immediately after setting up your information ● Recovering a program or driver Restoring the system If the computer hard drive fails, you safeguard your information and restore it must be connected directly to a USB... on the following topics: ● Creating a set of recovery discs or a recovery flash drive so that was preinstalled at the factory. NOTE: HP Recovery Manager allows the creation of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management. Guidelines: ●...