HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 2
These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Connector issues It is running. Shock events With each new generation of an issue with an SSD, the HP Diagnostics should be displayed such as a clicking noise, the failure to ...caused by the notebook. You receive an error message during Power On Self-Test (POST) that is not detected by the BIOS or operating system may include the following: The SSD drive is not applicable to connector issues, shock events, software issues, and more ...
These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Connector issues It is running. Shock events With each new generation of an issue with an SSD, the HP Diagnostics should be displayed such as a clicking noise, the failure to ...caused by the notebook. You receive an error message during Power On Self-Test (POST) that is not detected by the BIOS or operating system may include the following: The SSD drive is not applicable to connector issues, shock events, software issues, and more ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
... is displayed. Note: The diagnostics may be installed to obtain: http://welcome.hp.com/country/us /en/support-drivers.html Page 5 Go to download the latest BIOS for certain OEM drives and/or special product updates. There are new firmware updates for your product. Note: The short/Basic and long/Full versions have been...
... is displayed. Note: The diagnostics may be installed to obtain: http://welcome.hp.com/country/us /en/support-drivers.html Page 5 Go to download the latest BIOS for certain OEM drives and/or special product updates. There are new firmware updates for your product. Note: The short/Basic and long/Full versions have been...
User Guide - Windows 8
Page 8
... critical security updates 64 Installing HP and third-party software updates 64 Securing your wireless network ...64 Backing up your software applications and information 65 Using an optional security cable lock 65 10 Using Setup Utility (BIOS) and System Diagnostics 66 Starting Setup Utility (BIOS) ...66 Updating the BIOS ...66 Determining the BIOS version 66 Downloading a BIOS update 67 Using...
... critical security updates 64 Installing HP and third-party software updates 64 Securing your wireless network ...64 Backing up your software applications and information 65 Using an optional security cable lock 65 10 Using Setup Utility (BIOS) and System Diagnostics 66 Starting Setup Utility (BIOS) ...66 Updating the BIOS ...66 Determining the BIOS version 66 Downloading a BIOS update 67 Using...
User Guide - Windows 8
Page 48
... Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to support. Most external monitors receive video information from the computer. NOTE: To conserve battery power, turn off or on both the computer...as long as you must press the fn key in this feature. f6 Mutes or restores speaker sound. See Using Setup Utility (BIOS) and System Diagnostics on page 66 for that are receiving video information from the computer using touch gestures, pointing devices and the keyboard...
... Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to support. Most external monitors receive video information from the computer. NOTE: To conserve battery power, turn off or on both the computer...as long as you must press the fn key in this feature. f6 Mutes or restores speaker sound. See Using Setup Utility (BIOS) and System Diagnostics on page 66 for that are receiving video information from the computer using touch gestures, pointing devices and the keyboard...
User Guide - Windows 8
Page 71
...files, and then remove all password settings. IMPORTANT: Some security features listed in this chapter may find it in the HP Setup Utility (BIOS) that you were asked to create a user password to protect online transactions. You may not be available on password ...Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password is long and has letters, punctuation, symbols,...
...files, and then remove all password settings. IMPORTANT: Some security features listed in this chapter may find it in the HP Setup Utility (BIOS) that you were asked to create a user password to protect online transactions. You may not be available on password ...Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password is long and has letters, punctuation, symbols,...
User Guide - Windows 8
Page 76
... communication between all the input and output devices on page 66). 2. Most BIOS updates on the HP website. Information about how to know the version of the BIOS may be revealed by using Setup Utility (BIOS). 1. NOTE: Use extreme care when making changes in Windows) or by pressing fn+esc (if you need to navigate...
... communication between all the input and output devices on page 66). 2. Most BIOS updates on the HP website. Information about how to know the version of the BIOS may be revealed by using Setup Utility (BIOS). 1. NOTE: Use extreme care when making changes in Windows) or by pressing fn+esc (if you need to navigate...
User Guide - Windows 8
Page 77
...running on battery power, docked in an optional docking device, or connected to an optional power source. Do not download or install a BIOS update while the computer is connected to reliable external power using the AC adapter. At the download area, follow these instructions: Do not ...the download and installation, follow these steps: 1. BIOS installation procedures vary. NOTE: If you are ready to install the update. Using the hard drive path you to run diagnostic tests to download your hard drive that has an .exe extension (for HP updates now. 3. From the Start screen, type ...
...running on battery power, docked in an optional docking device, or connected to an optional power source. Do not download or install a BIOS update while the computer is connected to reliable external power using the AC adapter. At the download area, follow these instructions: Do not ...the download and installation, follow these steps: 1. BIOS installation procedures vary. NOTE: If you are ready to install the update. Using the hard drive path you to run diagnostic tests to download your hard drive that has an .exe extension (for HP updates now. 3. From the Start screen, type ...
User Guide - Windows 8
Page 88
...temperature 45 Beats Audio 23, 40 hot key 23 Beats Audio Control Panel 23 BIOS determining version 66 downloading an update 67 updating 66 Bluetooth device 15 label 14 Bluetooth device 18 boot order changing HP Recovery Manager 74 bottom 14 buttons left TouchPad 8 power 10 right TouchPad 8 ...traveling 45 configuring audio for HDMI 26 connecting to a WLAN 17 connector, power 4 corporate WLAN connection 17 critical battery level 45 critical updates, software 64 CyberLink PowerDVD 26 D deleted files, restoring 71 digital card, inserting 51 Disk Cleanup software 55 Disk Defragmenter software 55 E ...
...temperature 45 Beats Audio 23, 40 hot key 23 Beats Audio Control Panel 23 BIOS determining version 66 downloading an update 67 updating 66 Bluetooth device 15 label 14 Bluetooth device 18 boot order changing HP Recovery Manager 74 bottom 14 buttons left TouchPad 8 power 10 right TouchPad 8 ...traveling 45 configuring audio for HDMI 26 connecting to a WLAN 17 connector, power 4 corporate WLAN connection 17 critical battery level 45 critical updates, software 64 CyberLink PowerDVD 26 D deleted files, restoring 71 digital card, inserting 51 Disk Cleanup software 55 Disk Defragmenter software 55 E ...
User Guide - Windows 8
Page 89
description 39 reveal system information 40 using 39 HP 3D DriveGuard 55 HP and third-party software updates, installing 64 HP Recovery Manager 73 correcting boot problems 74 starting 73 HP Recovery media creating 70 recovery 74 HP Recovery partition 73 recovery 73 removing 74 hubs 49 I ...jack, identifying 4 num lock key, identifying 40 O operating environment 75 optional external devices, using 50 original system recovery 73 P passwords Setup Utility (BIOS) 62 Windows 62 pinching touch screen gesture 34 TouchPad gesture 29 ports HDMI 5, 21, 25 Intel Wireless Display 26 USB 3.0 4, 5, 21 power...
description 39 reveal system information 40 using 39 HP 3D DriveGuard 55 HP and third-party software updates, installing 64 HP Recovery Manager 73 correcting boot problems 74 starting 73 HP Recovery media creating 70 recovery 74 HP Recovery partition 73 recovery 73 removing 74 hubs 49 I ...jack, identifying 4 num lock key, identifying 40 O operating environment 75 optional external devices, using 50 original system recovery 73 P passwords Setup Utility (BIOS) 62 Windows 62 pinching touch screen gesture 34 TouchPad gesture 29 ports HDMI 5, 21, 25 Intel Wireless Display 26 USB 3.0 4, 5, 21 power...
User Guide - Windows 8
Page 90
..., wireless 17 serial number 14 service labels, locating 14 setting password protection on wakeup 43 setup of WLAN 16 Setup Utility (BIOS) passwords 62 shipping the computer 59 shutdown 48 Sleep exiting 42 initiating 42 slots memory card 5 security cable 5 software critical... updates 64 CyberLink PowerDVD 26 Disk Cleanup 55 Disk Defragmenter 55 software updates, installing 64 speakers connecting 22 identifying 11, 13, 21 storing a battery 45 supported discs, recovery 70 ...
..., wireless 17 serial number 14 service labels, locating 14 setting password protection on wakeup 43 setup of WLAN 16 Setup Utility (BIOS) passwords 62 shipping the computer 59 shutdown 48 Sleep exiting 42 initiating 42 slots memory card 5 security cable 5 software critical... updates 64 CyberLink PowerDVD 26 Disk Cleanup 55 Disk Defragmenter 55 software updates, installing 64 speakers connecting 22 identifying 11, 13, 21 storing a battery 45 supported discs, recovery 70 ...
HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC - Maintenance and Service Guide
Page 6
... Fingerprint reader board 87 Front speakers ...88 TouchPad assembly 90 Power button board 93 Keyboard ...95 7 Using Setup Utility (BIOS) and System Diagnostics 99 Starting Setup Utility (BIOS) ...99 Updating the BIOS ...99 Determining the BIOS version 99 Downloading a BIOS update 100 Using System Diagnostics ...101 8 Specifications ...102 Computer specifications ...102 15.6-inch display specifications 103 vi
... Fingerprint reader board 87 Front speakers ...88 TouchPad assembly 90 Power button board 93 Keyboard ...95 7 Using Setup Utility (BIOS) and System Diagnostics 99 Starting Setup Utility (BIOS) ...99 Updating the BIOS ...99 Determining the BIOS version 99 Downloading a BIOS update 100 Using System Diagnostics ...101 8 Specifications ...102 Computer specifications ...102 15.6-inch display specifications 103 vi
HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC - Maintenance and Service Guide
Page 57
...information, and then click Search. Reverse this procedure to installing new memory may result in various system problems. To update BIOS: 1. CAUTION: Failure to update the computer to the latest BIOS prior to install the RTC battery. Memory module Description 8-GB (PC3L, 12800, 1600-MHz) 4-GB (PC3L,... 12800, 1600-MHz) 2-GB (PC3L, 12800, 1600-MHz) Spare part number 693374-001 691740-001 691739-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to www.hp.com. 2. Component replacement procedures 49 Navigate to the latest...
...information, and then click Search. Reverse this procedure to installing new memory may result in various system problems. To update BIOS: 1. CAUTION: Failure to update the computer to the latest BIOS prior to install the RTC battery. Memory module Description 8-GB (PC3L, 12800, 1600-MHz) 4-GB (PC3L,... 12800, 1600-MHz) 2-GB (PC3L, 12800, 1600-MHz) Spare part number 693374-001 691740-001 691739-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to www.hp.com. 2. Component replacement procedures 49 Navigate to the latest...
HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC - Maintenance and Service Guide
Page 107
... contains information regarding installing and troubleshooting the file. Start Setup Utility (BIOS). 2. Most BIOS updates on the HP website are already in compressed files called SoftPaqs. Starting Setup Utility (BIOS) 99 7 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the...
... contains information regarding installing and troubleshooting the file. Start Setup Utility (BIOS). 2. Most BIOS updates on the HP website are already in compressed files called SoftPaqs. Starting Setup Utility (BIOS) 99 7 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the...
HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC - Maintenance and Service Guide
Page 108
...type support, and then select the HP Support Assistant app. 2. Follow the on your selection to the hard drive. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. BIOS installation procedures vary. Downloading a BIOS update CAUTION: To reduce the risk of ...the path to the location on -screen instructions to download your hard drive where the BIOS update is downloaded. Do not download or install a BIOS update while the computer is running on -screen instructions. 4. Do not shut down the computer or initiate Sleep. ...
...type support, and then select the HP Support Assistant app. 2. Follow the on your selection to the hard drive. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. BIOS installation procedures vary. Downloading a BIOS update CAUTION: To reduce the risk of ...the path to the location on -screen instructions to download your hard drive where the BIOS update is downloaded. Do not download or install a BIOS update while the computer is running on -screen instructions. 4. Do not shut down the computer or initiate Sleep. ...