HP Printers - Supported Citrix Presentation Server environments
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... Presentation Server 4.0 by the default settings of Citrix MetaFrame 3.0 and older versions. The autocreated printers using the Citrix UPD for features manually, then set the tray configuration, duplexer, and hard disk settings. If the printer is networked, automatic configuration is a limitation of ... has the ability, if the client printer is directly attached to the autocreated printer within the Citrix user session. But the HP UPD cannot determine user settings of the print jobs locally. Currently, version 4.7 of the UPD has the limitation that utilize embedded operating systems ...
... Presentation Server 4.0 by the default settings of Citrix MetaFrame 3.0 and older versions. The autocreated printers using the Citrix UPD for features manually, then set the tray configuration, duplexer, and hard disk settings. If the printer is networked, automatic configuration is a limitation of ... has the ability, if the client printer is directly attached to the autocreated printer within the Citrix user session. But the HP UPD cannot determine user settings of the print jobs locally. Currently, version 4.7 of the UPD has the limitation that utilize embedded operating systems ...
HP Printers - Supported Citrix Presentation Server environments
Page 23
...for this functionality in the GUID hive. To resolve this situation, update the HP driver on hp.com. Citrix has provided this issue. Newer version of printers and autocreated client printers not deleted when users log off. Memory leaks and memory corruption causing possible spooler crash, spooler hang...\Environments\Windows NT x86\Drivers\Version3\ hive. Driver settings, such as version 61.081.xxx.xx or the latest HP Universal Print Driver, has a fix for features manually, then set the tray 23 Version 4.x.x.x print drivers have an issue unloading hpbmini.dll which will not cause a ...
...for this functionality in the GUID hive. To resolve this situation, update the HP driver on hp.com. Citrix has provided this issue. Newer version of printers and autocreated client printers not deleted when users log off. Memory leaks and memory corruption causing possible spooler crash, spooler hang...\Environments\Windows NT x86\Drivers\Version3\ hive. Driver settings, such as version 61.081.xxx.xx or the latest HP Universal Print Driver, has a fix for features manually, then set the tray 23 Version 4.x.x.x print drivers have an issue unloading hpbmini.dll which will not cause a ...
HP Designjet 5000 series printer - User's Guide
Page 13
Throughout this manual, references to "PostScript files" mean files sent to the printer using , it is strongly recommended that your printer prints exactly what you install them to ... AUTOCAD. 5000 Your printer comes supplied with Bin Assembly Applications and Drivers To make sure that you were expecting-in other printer languages (HP-GL/2 or RTL). Introduction Media & Ink Solutions Front-Panel Printer Options Other Index The User's Reference Guide Introduction To Your Printer Printer with Take-Up Reel Printer with : HP Designjet HPGL...
Throughout this manual, references to "PostScript files" mean files sent to the printer using , it is strongly recommended that your printer prints exactly what you install them to ... AUTOCAD. 5000 Your printer comes supplied with Bin Assembly Applications and Drivers To make sure that you were expecting-in other printer languages (HP-GL/2 or RTL). Introduction Media & Ink Solutions Front-Panel Printer Options Other Index The User's Reference Guide Introduction To Your Printer Printer with Take-Up Reel Printer with : HP Designjet HPGL...
HP Designjet 5000 series printer - User's Guide
Page 223
... deposits can take the key illustrations to the printer, if it is remote from your computer. See the User Maintenance Kit for the frequency for cleaning the platen, Automatic and Manual. Index Glossary Instructions continued on the platen transferring to run an animation sequence of your printer usage, this ... Online Help Marks underneath the media or at the media edges can be seen mostly in the areas where the edge of the manual cleaning procedure. The printer routinely removes these ink deposits every time you can be caused by accumulated ink deposits on next page There...
... deposits can take the key illustrations to the printer, if it is remote from your computer. See the User Maintenance Kit for the frequency for cleaning the platen, Automatic and Manual. Index Glossary Instructions continued on the platen transferring to run an animation sequence of your printer usage, this ... Online Help Marks underneath the media or at the media edges can be seen mostly in the areas where the edge of the manual cleaning procedure. The printer routinely removes these ink deposits every time you can be caused by accumulated ink deposits on next page There...
Service Manual
Page 4
... User and Quick Reference Guides. Conventions A small arrow ⇒ is used to indicate other parts of the Service Manual where you can find information related to the topic you are located in this Manual Purpose This Service Manual contains information necessary to test, calibrate and service: n HP DesignJet 5000 Printer - 42" Model (P/N C6090A/V) n HP DesignJet 5000 Printer - 60" Model (P/N C6095A/V) n HP DesignJet...
... User and Quick Reference Guides. Conventions A small arrow ⇒ is used to indicate other parts of the Service Manual where you can find information related to the topic you are located in this Manual Purpose This Service Manual contains information necessary to test, calibrate and service: n HP DesignJet 5000 Printer - 42" Model (P/N C6090A/V) n HP DesignJet 5000 Printer - 60" Model (P/N C6095A/V) n HP DesignJet...
Service Manual
Page 5
... Table of tubes system" 1-17 User message "Power Supply Error #1" 1-17 Cutter Assembly Problems 1-19 Carriage and Scan-Axis Problems 1-20 Media-Axis Problems 1-20 Electronics Problems 1-21 Language Selection is blocked in different HP DesignJet Printers 1-11 Banding at variable extreme...the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 3 Self Diagnostic Errors 1-4 Solving Image Quality Problems 1-4 The Printer does not Power ON 1-5 ALL the Front-Panel...
... Table of tubes system" 1-17 User message "Power Supply Error #1" 1-17 Cutter Assembly Problems 1-19 Carriage and Scan-Axis Problems 1-20 Media-Axis Problems 1-20 Electronics Problems 1-21 Language Selection is blocked in different HP DesignJet Printers 1-11 Banding at variable extreme...the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 3 Self Diagnostic Errors 1-4 Solving Image Quality Problems 1-4 The Printer does not Power ON 1-5 ALL the Front-Panel...
Service Manual
Page 13
... does not Power ON 1-5 ALL the Front-Panel LEDs are Lit but Nothing Else Happens 1-6 Troubleshooting Media Jams/Printhead Crashes 1-6 Troubleshooting Shutdowns - Remove media" 1-16 User message "Warning: Incorrect type of plots on High Density Prints Using Coated Media 1-11 Color differences in a brand new printer 1-23 Firmware Upgrade Does Not... Problems 1-25 How to Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 1-1
... does not Power ON 1-5 ALL the Front-Panel LEDs are Lit but Nothing Else Happens 1-6 Troubleshooting Media Jams/Printhead Crashes 1-6 Troubleshooting Shutdowns - Remove media" 1-16 User message "Warning: Incorrect type of plots on High Density Prints Using Coated Media 1-11 Color differences in a brand new printer 1-23 Firmware Upgrade Does Not... Problems 1-25 How to Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 1-1
Service Manual
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...Calibration, Test or Utility via the phone. Without this Service Manual or you have an error which is not documented in the User's Printer Setup ⇒ Utilities ⇒ Statistics menu). 1-2 HP DesignJet 5000 Series Printers Service Manual This firmware revision allows the Printers to use Imaging Inks. Using... Code and the firmware version (displayed during the initialization process when powering ON the Printer or available in this information, HP Support Personnel cannot help you through the relevant steps to take when troubleshooting the Printer. contains a list of the Printer...
...Calibration, Test or Utility via the phone. Without this Service Manual or you have an error which is not documented in the User's Printer Setup ⇒ Utilities ⇒ Statistics menu). 1-2 HP DesignJet 5000 Series Printers Service Manual This firmware revision allows the Printers to use Imaging Inks. Using... Code and the firmware version (displayed during the initialization process when powering ON the Printer or available in this information, HP Support Personnel cannot help you through the relevant steps to take when troubleshooting the Printer. contains a list of the Printer...
Service Manual
Page 19
WARNING Troubleshooting Troubleshooting Shutdowns - User Message "Warning: Switch Power Off" If a shutdown occurs, you power OFF the Printer before attempting any procedures to see whether the problem reappears. A shutdown in ... new, check that the Service Station cable is plugged into the Service Station and see whether it is blocked. Possible causes are closed completely. HP DesignJet 5000 Series Printers Service Manual 1-7 n Check Printhead Path (followed by : n Check Printhead Cleaner Path. Check also that the Service Station cable (which is the grey flat cable with...
WARNING Troubleshooting Troubleshooting Shutdowns - User Message "Warning: Switch Power Off" If a shutdown occurs, you power OFF the Printer before attempting any procedures to see whether the problem reappears. A shutdown in ... new, check that the Service Station cable is plugged into the Service Station and see whether it is blocked. Possible causes are closed completely. HP DesignJet 5000 Series Printers Service Manual 1-7 n Check Printhead Path (followed by : n Check Printhead Cleaner Path. Check also that the Service Station cable (which is the grey flat cable with...
Service Manual
Page 20
...Paper-Axis Motor cables are connected correctly and that the values are not damaged. Axis Motor ⇒ Page 8-55. 1-8 HP DesignJet 5000 Series Printers Service Manual Check Printhead Path (1) This warning appears whenever friction on the Paper-Axis is too high: the electrical current needed by the... and check that they may rub against the side plate and increase the friction. n Apply Oil along the paper path with the User's Slider Rods Lubrification Kit ⇒ Page 9-8. Troubleshooting NOTE NOTE Check Paper Path This warning appears whenever the friction on the Scan-Axis...
...Paper-Axis Motor cables are connected correctly and that the values are not damaged. Axis Motor ⇒ Page 8-55. 1-8 HP DesignJet 5000 Series Printers Service Manual Check Printhead Path (1) This warning appears whenever friction on the Paper-Axis is too high: the electrical current needed by the... and check that they may rub against the side plate and increase the friction. n Apply Oil along the paper path with the User's Slider Rods Lubrification Kit ⇒ Page 9-8. Troubleshooting NOTE NOTE Check Paper Path This warning appears whenever the friction on the Scan-Axis...
Service Manual
Page 21
... flex circuit in very special cases, when it happens inside the Left Hand Cover, incorrect assembly of the Slider Rods with the User's Slider Rods Lubrification Kit ⇒ Page 9-8. n Apply Oil along the complete axis of the tube system causes it. Printhead ... within the given limits. Check Printhead Path (3) This is due to page 9-6, Carriage Interconnect Wiper ) and reseat the failing Printheads. HP DesignJet 5000 Series Printers Service Manual 1-9 Check Printhead Path (2) This is a safety shutdown and occurs whenever there is a discontinuity in the Printhead path. n If the...
... flex circuit in very special cases, when it happens inside the Left Hand Cover, incorrect assembly of the Slider Rods with the User's Slider Rods Lubrification Kit ⇒ Page 9-8. n Apply Oil along the complete axis of the tube system causes it. Printhead ... within the given limits. Check Printhead Path (3) This is due to page 9-6, Carriage Interconnect Wiper ) and reseat the failing Printheads. HP DesignJet 5000 Series Printers Service Manual 1-9 Check Printhead Path (2) This is a safety shutdown and occurs whenever there is a discontinuity in the Printhead path. n If the...
Service Manual
Page 24
...the "Media Options" menu and perform the Accuracy Calibration (Refer to the User's Guide - This is Printing. Banding with the dried ink on the Front Panel. 1-12 HP DesignJet 5000 Series Printers Service Manual To solve the problem, try the following : n Do NOT remove the...To solve the problem, try the following : n Perform the Accuracy Calibration in the new environmental conditions (Refer to the User's Guide Media Solutions). Media Solutions). Troubleshooting Banding at variable extreme environmental conditions The Accuracy Calibration has been done at normal ...
...the "Media Options" menu and perform the Accuracy Calibration (Refer to the User's Guide - This is Printing. Banding with the dried ink on the Front Panel. 1-12 HP DesignJet 5000 Series Printers Service Manual To solve the problem, try the following : n Do NOT remove the...To solve the problem, try the following : n Perform the Accuracy Calibration in the new environmental conditions (Refer to the User's Guide Media Solutions). Media Solutions). Troubleshooting Banding at variable extreme environmental conditions The Accuracy Calibration has been done at normal ...
Service Manual
Page 25
Troubleshooting Hue shift on HP Colorfast Adhesive Vinyl media Under high humidity conditions (approx. >65%) the colors tend to fade over time, particularly colors that require Magenta. To solve the problem, try the following: n Reduce the level of humidity (
Troubleshooting Hue shift on HP Colorfast Adhesive Vinyl media Under high humidity conditions (approx. >65%) the colors tend to fade over time, particularly colors that require Magenta. To solve the problem, try the following: n Reduce the level of humidity (
Service Manual
Page 26
Try the following: n Reduce the level of this media relaxes and the drying rate decreases. Troubleshooting Loss of Gloss on HP Photo Imaging Gloss when using the Take-Up Reel Under high humidity conditions (approx. >70%) the polymer chain in the gloss. If the printed media is rolled onto a Take-Up Reel or is covered by another print, the contact between the two surfaces could cause blotches in the coating of humidity (
Try the following: n Reduce the level of this media relaxes and the drying rate decreases. Troubleshooting Loss of Gloss on HP Photo Imaging Gloss when using the Take-Up Reel Under high humidity conditions (approx. >70%) the polymer chain in the gloss. If the printed media is rolled onto a Take-Up Reel or is covered by another print, the contact between the two surfaces could cause blotches in the coating of humidity (
Service Manual
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Troubleshooting Drying Time Too Long for the 60" model Printers. 1-16 HP DesignJet 5000 Series Printers Service Manual It should be set as No for the 42" model Printers and Yes for HP Studio Canvas Under conditions of high humidity (> 70%) HP Studio Canvas retains a high amount of humidity ( Device setup > TUR installed". To solve the problem try the following: n Reduce the level of water and takes too long to dry, also creating problems in using the Take-Up Reel and Bin.
Troubleshooting Drying Time Too Long for the 60" model Printers. 1-16 HP DesignJet 5000 Series Printers Service Manual It should be set as No for the 42" model Printers and Yes for HP Studio Canvas Under conditions of high humidity (> 70%) HP Studio Canvas retains a high amount of humidity ( Device setup > TUR installed". To solve the problem try the following: n Reduce the level of water and takes too long to dry, also creating problems in using the Take-Up Reel and Bin.
Service Manual
Page 29
...the Lens Cover Assembly ⇒ Page 9-5. If this , load media (ideally white media such as Coated or PhotoGloss) into the connectors. User message "Warning: Incorrect type of tubes system" This error message appears if the electrical connector of the Ink Tubes System is defective. Other ... ⇒ Page 8-104. 3. Do not replace the Power Supply; To solve this message appears after the Tubes have been a bad HP DesignJet 5000 Series Printers Service Manual 1-17 To verify this fails, replace the Carriage Assembly ⇒ Page 8-46. n Switch OFF the printer, open the rear left ...
...the Lens Cover Assembly ⇒ Page 9-5. If this , load media (ideally white media such as Coated or PhotoGloss) into the connectors. User message "Warning: Incorrect type of tubes system" This error message appears if the electrical connector of the Ink Tubes System is defective. Other ... ⇒ Page 8-104. 3. Do not replace the Power Supply; To solve this message appears after the Tubes have been a bad HP DesignJet 5000 Series Printers Service Manual 1-17 To verify this fails, replace the Carriage Assembly ⇒ Page 8-46. n Switch OFF the printer, open the rear left ...
Service Manual
Page 35
...& 12, the Printer will be applied to calculate the dry time, which is +/- 15%, so a variation in the Boot Menu. - HP DesignJet 5000 Series Printers Service Manual 1-23 n As an alternative solution, turn OFF the dry time, and then all the Printers should finish the print at 90% when doing... ⇒ Page 8-86. Language Selection is not selected within the specification). If the language is blocked in a brand new printer Normally the user has about 2 minutes (initialization time) to dry before being cut. n For Service Engineers: - Normally the Printer uses the temperature and the...
...& 12, the Printer will be applied to calculate the dry time, which is +/- 15%, so a variation in the Boot Menu. - HP DesignJet 5000 Series Printers Service Manual 1-23 n As an alternative solution, turn OFF the dry time, and then all the Printers should finish the print at 90% when doing... ⇒ Page 8-86. Language Selection is not selected within the specification). If the language is blocked in a brand new printer Normally the user has about 2 minutes (initialization time) to dry before being cut. n For Service Engineers: - Normally the Printer uses the temperature and the...
Service Manual
Page 37
...the edges may not form a rightangle or they are mixing prints or nesting sets of the Printer. n If you are completed. HP DesignJet 5000 Series Printers Service Manual 1-25 n Check that the paper is wrapped tightly on the paper entry roller. Clean the Overdrive using hand-cut media. The right... Solving Media-Handling Problems NOTE HP Designjet Printers minimum media size is A3 in the curl near the end of the roll can cause stacking problems. Load a Media Bin new roll or remove prints manually as they may be too close to the User's Guide). The paper should load...
...the edges may not form a rightangle or they are mixing prints or nesting sets of the Printer. n If you are completed. HP DesignJet 5000 Series Printers Service Manual 1-25 n Check that the paper is wrapped tightly on the paper entry roller. Clean the Overdrive using hand-cut media. The right... Solving Media-Handling Problems NOTE HP Designjet Printers minimum media size is A3 in the curl near the end of the roll can cause stacking problems. Load a Media Bin new roll or remove prints manually as they may be too close to the User's Guide). The paper should load...
Service Manual
Page 55
... System Error and the second set of 8 digits, when present, refer to the internal error data. If the YYYY digits in the User's Printer Setup ⇒ Utilities ⇒ Statistics menu). Only try one recommended action at a time and check if the Error Code has...Error Codes and their respective descriptions and recommended corrective actions. n For 3rd party LAN Cards, the HP support organization should communicate to the iIPS Division Support. HP DesignJet 5000 Series Printers Service Manual 2-3 When reporting the System Error Code, make sure that you supply the full Error Code and...
... System Error and the second set of 8 digits, when present, refer to the internal error data. If the YYYY digits in the User's Printer Setup ⇒ Utilities ⇒ Statistics menu). Only try one recommended action at a time and check if the Error Code has...Error Codes and their respective descriptions and recommended corrective actions. n For 3rd party LAN Cards, the HP support organization should communicate to the iIPS Division Support. HP DesignJet 5000 Series Printers Service Manual 2-3 When reporting the System Error Code, make sure that you supply the full Error Code and...
Service Manual
Page 74
...If you try to upgrade from NonUV ink firmware to the HP Response Center or the nearest HP Support Office. n Which firmware revision the printer is loaded. System Error: 0D0002 (Continuable) Problem Description: Insufficient Memory to the User's Guide). Have the following : n Power OFF and ON ... the firmware while media is 96 Mbytes so verify memory installed on the printer using (name, version, etc.). 2-22 HP DesignJet 5000 Series Printers Service Manual n Which software application the customer is to unload the media and switch the Printer ON and OFF again. n The Current...
...If you try to upgrade from NonUV ink firmware to the HP Response Center or the nearest HP Support Office. n Which firmware revision the printer is loaded. System Error: 0D0002 (Continuable) Problem Description: Insufficient Memory to the User's Guide). Have the following : n Power OFF and ON ... the firmware while media is 96 Mbytes so verify memory installed on the printer using (name, version, etc.). 2-22 HP DesignJet 5000 Series Printers Service Manual n Which software application the customer is to unload the media and switch the Printer ON and OFF again. n The Current...