HP Printers - Supported Citrix Presentation Server environments
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... must be 4.0 and the client must be a 32-bit Windows client with the 1.0.0.18 (or older) dll will not cause a spooler crash, but may cause performance degradation. Newer version of the server. The memory leaks and memory corruption possible with at autocreation. Other symptoms caused by... an HP PCL driver (version 4.3.x.x to 4.20.x.x.) is installed on the server to autocreate. If one is a limitation of printers and autocreated client printers not deleted when users log off. Version 4.x.x.x print drivers have an issue unloading hpbmini.dll which will not cause a spooler crash but ...
... must be 4.0 and the client must be a 32-bit Windows client with the 1.0.0.18 (or older) dll will not cause a spooler crash, but may cause performance degradation. Newer version of the server. The memory leaks and memory corruption possible with at autocreation. Other symptoms caused by... an HP PCL driver (version 4.3.x.x to 4.20.x.x.) is installed on the server to autocreate. If one is a limitation of printers and autocreated client printers not deleted when users log off. Version 4.x.x.x print drivers have an issue unloading hpbmini.dll which will not cause a spooler crash but ...
Service Manual
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...-Axis Problems 1-20 Media-Axis Problems 1-20 Electronics Problems 1-21 Language Selection is blocked in different HP DesignJet Printers 1-11 Banding at high altitudes 1-10 Printhead Crashes/Smears on High Density Prints Using Coated Media 1-11 Color differences in a brand new printer 1-23... Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 3 User Message "Warning: Switch Power Off" 1-7 Problems with Vacuum 1-10 Vacuum suction much lower at ...
...-Axis Problems 1-20 Media-Axis Problems 1-20 Electronics Problems 1-21 Language Selection is blocked in different HP DesignJet Printers 1-11 Banding at high altitudes 1-10 Printhead Crashes/Smears on High Density Prints Using Coated Media 1-11 Color differences in a brand new printer 1-23... Navigate through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 3 User Message "Warning: Switch Power Off" 1-7 Problems with Vacuum 1-10 Vacuum suction much lower at ...
Service Manual
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...1-7 Problems with Vacuum 1-10 Vacuum suction much lower at high altitudes 1-10 Printhead Crashes/Smears on High Density Prints Using Coated Media 1-11 Color differences in different HP DesignJet Printers 1-11 Banding at variable extreme environmental conditions 1-12 Banding with unsupported Media 1-...through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 1-1 Self Diagnostic Errors 1-4 Solving Image Quality Problems 1-4 The Printer does not Power ON 1-5 ALL...
...1-7 Problems with Vacuum 1-10 Vacuum suction much lower at high altitudes 1-10 Printhead Crashes/Smears on High Density Prints Using Coated Media 1-11 Color differences in different HP DesignJet Printers 1-11 Banding at variable extreme environmental conditions 1-12 Banding with unsupported Media 1-...through the Front Panel Menus 1-26 Service Configuration Print 1-37 General Printer Information 1-39 Troubleshooting Take-Up-Reel Problems 1-40 HP DesignJet 5000 Series Printers Service Manual 1-1 Self Diagnostic Errors 1-4 Solving Image Quality Problems 1-4 The Printer does not Power ON 1-5 ALL...
Service Manual
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...ALL the Front-Panel LEDs are grouped together because in many media jam failures to be the cause of media jams and head crashes (especially head crashes because HP media is specially formulated to avoid cockle, one of the primary causes of media to get stuck in the media path. ... correctly. 2. Adjust the carriage to the correct height ⇒ Page 5-18 and try to Page 1-10, Problems with Vacuum . 1-6 HP DesignJet 5000 Series Printers Service Manual n The use HP media and check to use of the Printer, the first slot from the back and disconnect the Power Cord. Power OFF the...
...ALL the Front-Panel LEDs are grouped together because in many media jam failures to be the cause of media jams and head crashes (especially head crashes because HP media is specially formulated to avoid cockle, one of the primary causes of media to get stuck in the media path. ... correctly. 2. Adjust the carriage to the correct height ⇒ Page 5-18 and try to Page 1-10, Problems with Vacuum . 1-6 HP DesignJet 5000 Series Printers Service Manual n The use HP media and check to use of the Printer, the first slot from the back and disconnect the Power Cord. Power OFF the...
Service Manual
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... 9-8. Only in the Carriage Assembly. n Apply Oil along the complete axis of an obstacle, oil drops on the front panel. HP DesignJet 5000 Series Printers Service Manual 1-9 NOTE Troubleshooting Also, after replacing the Scan-Axis Motor, perform the Scan-Axis Test (⇒ Page 4-... smoothly. This is a discontinuity in the Printhead path. Replace Message "xx15 Replace" and "xx16 Replace" In certain circumstances (e.g. Printhead crash without Printer shutdown), the message "xx15 Replace" or "xx16 Replace" may appear on the Encoder Strip, the Carriage cover touching the ...
... 9-8. Only in the Carriage Assembly. n Apply Oil along the complete axis of an obstacle, oil drops on the front panel. HP DesignJet 5000 Series Printers Service Manual 1-9 NOTE Troubleshooting Also, after replacing the Scan-Axis Motor, perform the Scan-Axis Test (⇒ Page 4-... smoothly. This is a discontinuity in the Printhead path. Replace Message "xx15 Replace" and "xx16 Replace" In certain circumstances (e.g. Printhead crash without Printer shutdown), the message "xx15 Replace" or "xx16 Replace" may appear on the Encoder Strip, the Carriage cover touching the ...
Service Manual
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n Clean the Overdrive using the Platen Cleaning Utility ⇒ Page 9-9. n Printhead crashes against the Media. To solve the problem, try the following: 1. If the Vacuum does not hold the sheet in place properly causing: n Ink Smearing on... are NOT blocked. If the Vacuum holds the sheet in the Service Utilities, set the altitude to "1.3.2 2000 m or more" (see Altitude Setup 4-23). 1-10 HP DesignJet 5000 Series Printers Service Manual In this case, replace the Center Platen Assembly ⇒ Page 8-112. n Roll Media loading problems (low probability). n Replace the Vacuum Fan...
n Clean the Overdrive using the Platen Cleaning Utility ⇒ Page 9-9. n Printhead crashes against the Media. To solve the problem, try the following: 1. If the Vacuum does not hold the sheet in place properly causing: n Ink Smearing on... are NOT blocked. If the Vacuum holds the sheet in the Service Utilities, set the altitude to "1.3.2 2000 m or more" (see Altitude Setup 4-23). 1-10 HP DesignJet 5000 Series Printers Service Manual In this case, replace the Center Platen Assembly ⇒ Page 8-112. n Roll Media loading problems (low probability). n Replace the Vacuum Fan...
Service Manual
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... Deflectors. Color differences in different HP DesignJet Printers Color differences between one image printed on HP Coated Media. This color variability among different HP DesignJet Series Printers has been always present. You can cause cockle mainly on the HP DesignJet 5000 Series and the rest of the print become raised, causing the Printhead to crash against the media. n Upgrade...
... Deflectors. Color differences in different HP DesignJet Printers Color differences between one image printed on HP Coated Media. This color variability among different HP DesignJet Series Printers has been always present. You can cause cockle mainly on the HP DesignJet 5000 Series and the rest of the print become raised, causing the Printhead to crash against the media. n Upgrade...
Service Manual
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... run of the print, dry time at the beginning/end HP DesignJet 5000 Series Printers Service Manual 1-39 Internal RIP settings > Start printing > Immediately - HP Coated Paper is the way the Printer operates. 2. n There is as follows: n HP Coated Paper - Produces excellent line and color quality for final..." and you have nesting set start printing and nesting. Of the four possible combinations between start printing to Printhead crashes especially in the Technical Data Sheet for HP Coated Paper is: n Print Mode Max Speed (60 inch model): 569 sqft/hour* n Print Mode Max Speed...
... run of the print, dry time at the beginning/end HP DesignJet 5000 Series Printers Service Manual 1-39 Internal RIP settings > Start printing > Immediately - HP Coated Paper is the way the Printer operates. 2. n There is as follows: n HP Coated Paper - Produces excellent line and color quality for final..." and you have nesting set start printing and nesting. Of the four possible combinations between start printing to Printhead crashes especially in the Technical Data Sheet for HP Coated Paper is: n Print Mode Max Speed (60 inch model): 569 sqft/hour* n Print Mode Max Speed...
Service Manual
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...and the COMPLETE system error code and report it to the latest Firmware revision (as a piece of software) has experienced an internal crash and before doing anything incorrectly it displays this situation, please take note of the Firmware version, the situation where the problem can ... ffff xxxxxxxx (General Firmware Error) All ffff ffff errors are more stable and solve many of the problems) and check whether it still fails. HP DesignJet 5000 Series Printers Service Manual 2-5 We can be a firmware problem; n If it is important to the Ink Supplies, Electronics Module, etc. System...
...and the COMPLETE system error code and report it to the latest Firmware revision (as a piece of software) has experienced an internal crash and before doing anything incorrectly it displays this situation, please take note of the Firmware version, the situation where the problem can ... ffff xxxxxxxx (General Firmware Error) All ffff ffff errors are more stable and solve many of the problems) and check whether it still fails. HP DesignJet 5000 Series Printers Service Manual 2-5 We can be a firmware problem; n If it is important to the Ink Supplies, Electronics Module, etc. System...
Service Manual
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.... WARNING Only replace one component at the back of the Printer. 2-10 HP DesignJet 5000 Series Printers Service Manual Corrective Action: Try the following : n Check that the Paper-Axis Motor cable is NOT broken or damaged. System Error: 011000 Problem Description: NIB Crash. System Error: 010092 (Continuable) Problem Description: Mark Encoder position not detected...
.... WARNING Only replace one component at the back of the Printer. 2-10 HP DesignJet 5000 Series Printers Service Manual Corrective Action: Try the following : n Check that the Paper-Axis Motor cable is NOT broken or damaged. System Error: 011000 Problem Description: NIB Crash. System Error: 010092 (Continuable) Problem Description: Mark Encoder position not detected...
Service Manual
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... check that the Green and Orange LED's on the PC (that the two cables (a flat one and the power cable) are connected. HP DesignJet 5000 Series Printers Service Manual 2-23 System Error: 1f500XX (Boot Failed) Problem Description: This is nothing wrong with the Printer. Also check that ...This is related to the Parallel Port. n If the customer has this problem frequently, recommend upgrading the firmware revision to an internal crash involving media profiles and memory. System Error: 0F0200 01E603d2 Problem Description: This is an error that the flat cable connector is unlikely to...
... check that the Green and Orange LED's on the PC (that the two cables (a flat one and the power cable) are connected. HP DesignJet 5000 Series Printers Service Manual 2-23 System Error: 1f500XX (Boot Failed) Problem Description: This is nothing wrong with the Printer. Also check that ...This is related to the Parallel Port. n If the customer has this problem frequently, recommend upgrading the firmware revision to an internal crash involving media profiles and memory. System Error: 0F0200 01E603d2 Problem Description: This is an error that the flat cable connector is unlikely to...
Service Manual
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...conditions is indicated as "Empty" on the Front Panel even though they are Indicated as In Warranty on the Front Panel too late. HP DesignJet 5000 Series Printers Service Manual 3-19 This is completely clipped to be sure about the status of the Printhead before replacing it, perform a...the Printhead and upgrade the Firmware (if it through the Front Panel: Printhead Menu > Printhead Info > Choose a color > Ink consumed. Printhead crash without Printer shutdown), the message "xx15 Replace" or "xx16 Replace" may appear on the Front Panel at this moment is due to the inaccuracy...
...conditions is indicated as "Empty" on the Front Panel even though they are Indicated as In Warranty on the Front Panel too late. HP DesignJet 5000 Series Printers Service Manual 3-19 This is completely clipped to be sure about the status of the Printhead before replacing it, perform a...the Printhead and upgrade the Firmware (if it through the Front Panel: Printhead Menu > Printhead Info > Choose a color > Ink consumed. Printhead crash without Printer shutdown), the message "xx15 Replace" or "xx16 Replace" may appear on the Front Panel at this moment is due to the inaccuracy...
Service Manual
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... The purpose of this Service Calibration is to calibrate the nominal advance of the Paper-Axis Motor, changing the factory default values stored on Page 5-4. 1. HP DesignJet 5000 Series Printers Service Manual 5-3 Accuracy Calibration ⇒ Page 5-14 The purpose of this Service Calibration is to calibrate the Service Station in relation to the.... Service Calibrations Service Calibrations The following is necessary to control the exact movement of the media in order to avoid print quality problems like Printhead crashes.
... The purpose of this Service Calibration is to calibrate the nominal advance of the Paper-Axis Motor, changing the factory default values stored on Page 5-4. 1. HP DesignJet 5000 Series Printers Service Manual 5-3 Accuracy Calibration ⇒ Page 5-14 The purpose of this Service Calibration is to calibrate the Service Station in relation to the.... Service Calibrations Service Calibrations The following is necessary to control the exact movement of the media in order to avoid print quality problems like Printhead crashes.
Service Manual
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Service Calibrations NOTE Carriage Height Calibration The purpose of this Service Calibration is to prevent problems like Printhead crashes. Perform the Carriage Height Calibration whenever: n Carriage Assembly is disassembled or replaced. n Center Platen is disassembled or replaced. This calibration is necessary in order ... be carried out using the Carriage Height Tool (See Figure 1 below) that came with the new Carriage Assembly or Center Platen Assembly. n Continuous Printhead Crashes. Figure 1: Carriage Height Tool 5-18 HP DesignJet 5000 Series Printers Service Manual
Service Calibrations NOTE Carriage Height Calibration The purpose of this Service Calibration is to prevent problems like Printhead crashes. Perform the Carriage Height Calibration whenever: n Carriage Assembly is disassembled or replaced. n Center Platen is disassembled or replaced. This calibration is necessary in order ... be carried out using the Carriage Height Tool (See Figure 1 below) that came with the new Carriage Assembly or Center Platen Assembly. n Continuous Printhead Crashes. Figure 1: Carriage Height Tool 5-18 HP DesignJet 5000 Series Printers Service Manual
Service Manual
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... Types 7-53 Usage Cycles 9-2 Memory DIMM 7-26 Printhead Cleaners 3-2 Paper-Axis Motor 7-18 Error Messages 3-18 Pinch-Wheels 7-42 Replace 3-18 Platen Assemblies 7-40 Printhead Crashes 1-6, 1-11, 1-39 Power Supply Unit 7-34 Printhead Smears 1-11 Printer Support 7-2 Printheads 3-2 Repackaging Kit 7-52 Error Messages 3-13 Right Hand Cover 7-6 Recover 3-14 Right Hand... 6-17 Vacuum Fan 7-14 Color Alignment 6-11 PCA Color Consistency 6-17 ISS Color not as expected 6-19 Parts List 7-32 Color to Color Alignment 6-19 HP DesignJet 5000 Series Printers Service Manual Index-5
... Types 7-53 Usage Cycles 9-2 Memory DIMM 7-26 Printhead Cleaners 3-2 Paper-Axis Motor 7-18 Error Messages 3-18 Pinch-Wheels 7-42 Replace 3-18 Platen Assemblies 7-40 Printhead Crashes 1-6, 1-11, 1-39 Power Supply Unit 7-34 Printhead Smears 1-11 Printer Support 7-2 Printheads 3-2 Repackaging Kit 7-52 Error Messages 3-13 Right Hand Cover 7-6 Recover 3-14 Right Hand... 6-17 Vacuum Fan 7-14 Color Alignment 6-11 PCA Color Consistency 6-17 ISS Color not as expected 6-19 Parts List 7-32 Color to Color Alignment 6-19 HP DesignJet 5000 Series Printers Service Manual Index-5