Trusted Platform Module - User Guide
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... and MFPs ...3 Product Dimensions ...3 Product hardware setup and software installation 4 2 Manage the product ...7 View TPM status via HP Embedded Web Server (EWS 8 How to access the HP Embedded Web Server (EWS 8 Product security features ...8 Installation confirmation 8 Certificates and the TPM 8 EWS ...8 Stop using TPM... ...9 Install a new or re-enable an existing TPM after disabling a previous TPM 14 3 Solve problems ...17 HP TPM related error codes ...18 Software and firmware updates ...19 4 Service and Troubleshooting ...21 Customer support ...21 Index ...23 ENWW iii
... and MFPs ...3 Product Dimensions ...3 Product hardware setup and software installation 4 2 Manage the product ...7 View TPM status via HP Embedded Web Server (EWS 8 How to access the HP Embedded Web Server (EWS 8 Product security features ...8 Installation confirmation 8 Certificates and the TPM 8 EWS ...8 Stop using TPM... ...9 Install a new or re-enable an existing TPM after disabling a previous TPM 14 3 Solve problems ...17 HP TPM related error codes ...18 Software and firmware updates ...19 4 Service and Troubleshooting ...21 Customer support ...21 Index ...23 ENWW iii
Trusted Platform Module - User Guide
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After the printer has initialized, print a configuration page. Look under the Installed Personalities and Options heading on . 9. For additional TPM user information and troubleshooting, go to the printer documentation for instructions. Refer to www.hp.com/support/. 6 Chapter 1 Product overview ENWW 8. Plug in the power cords and network cable, and then turn the printer on this page and verify that HP TPM Accessory: Enabled is listed.
After the printer has initialized, print a configuration page. Look under the Installed Personalities and Options heading on . 9. For additional TPM user information and troubleshooting, go to the printer documentation for instructions. Refer to www.hp.com/support/. 6 Chapter 1 Product overview ENWW 8. Plug in the power cords and network cable, and then turn the printer on this page and verify that HP TPM Accessory: Enabled is listed.
Trusted Platform Module - User Guide
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Get support for your product or at www.hp.com/support Have the printer name, serial number, date of purchase, and problem description ready. box with a Macintosh computer www.hp.com/go/macosx Order genuine HP parts or accessories www.hp.com/buy/parts Order additional HP service or maintenance agreements www.hp.com/go/carepack ENWW Customer support 21 4 Service and Troubleshooting Customer support Get telephone support, free during your warranty period, for products used with your Country/region phone numbers are on the flyer that was in the country/region.
Get support for your product or at www.hp.com/support Have the printer name, serial number, date of purchase, and problem description ready. box with a Macintosh computer www.hp.com/go/macosx Order genuine HP parts or accessories www.hp.com/buy/parts Order additional HP service or maintenance agreements www.hp.com/go/carepack ENWW Customer support 21 4 Service and Troubleshooting Customer support Get telephone support, free during your warranty period, for products used with your Country/region phone numbers are on the flyer that was in the country/region.
Trusted Platform Module - User Guide
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22 Chapter 4 Service and Troubleshooting ENWW
22 Chapter 4 Service and Troubleshooting ENWW
Trusted Platform Module - Installation Guide
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Look under the Installed Personalities and Options heading on this page and verify that HP Printer Trusted Platform Module: Enabled is listed. 11 After the printer has initialized, print a configuration page. For additional TPM user information and troubleshooting, go to the printer documentation for instructions. Refer to www.hp.com/support/Trusted_Platform_Module_Accessory. 3
Look under the Installed Personalities and Options heading on this page and verify that HP Printer Trusted Platform Module: Enabled is listed. 11 After the printer has initialized, print a configuration page. For additional TPM user information and troubleshooting, go to the printer documentation for instructions. Refer to www.hp.com/support/Trusted_Platform_Module_Accessory. 3
Inclusive Design Guide
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...easy alternative for tasks that typically require manual dexterity Hearing benefit Helps users by providing adjustable volume and control panel messaging for troubleshooting 2 Guide | HP Inclusive Design Note: To learn about the features for a specific printer, see for a broad range of people, including ...those with the type of printing product lines, HP endeavors to include features for all-round usability, such as blindness, limited vision, and color blindness Reach and strength benefit Enables access and reduces the amount of physical effort used ...
...easy alternative for tasks that typically require manual dexterity Hearing benefit Helps users by providing adjustable volume and control panel messaging for troubleshooting 2 Guide | HP Inclusive Design Note: To learn about the features for a specific printer, see for a broad range of people, including ...those with the type of printing product lines, HP endeavors to include features for all-round usability, such as blindness, limited vision, and color blindness Reach and strength benefit Enables access and reduces the amount of physical effort used ...
Print Media Guide
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Table of contents 1 Overview ...1 How HP LaserJet printers work ...1 Other resources ...2 2 Guidelines for using print media ...3 Using print media ...4 Preparing print media for use ...4 Using paper ...5 Reading a ream label ...5 Opening and loading... ...20 Guidelines for using overhead transparencies 20 Printing on both sides of the paper ...21 Shipping and storing print media ...22 Environmental considerations ...22 3 Troubleshooting print media problems ...25 Basic troubleshooting tasks ...25 Types of print media to avoid ...26 Paper problems ...28 Frequent paper jams ...28 ENWW iii
Table of contents 1 Overview ...1 How HP LaserJet printers work ...1 Other resources ...2 2 Guidelines for using print media ...3 Using print media ...4 Preparing print media for use ...4 Using paper ...5 Reading a ream label ...5 Opening and loading... ...20 Guidelines for using overhead transparencies 20 Printing on both sides of the paper ...21 Shipping and storing print media ...22 Environmental considerations ...22 3 Troubleshooting print media problems ...25 Basic troubleshooting tasks ...25 Types of print media to avoid ...26 Paper problems ...28 Frequent paper jams ...28 ENWW iii
Print Media Guide
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...rotating photosensitive drum. HP will meet minimum performance requirements. You might be used in this guide, the information pertains to HP Monochrome LaserJet printers, HP color LaserJet printers, and HP LaserJet MFPs unless otherwise noted...troubleshoot HP LaserJet printer problems that might encounter some terms that information. Print media such as paper, envelopes, labels, and overhead transparencies can be caused by poor-quality print media. HP no longer produces overhead transparencies and does not perform extensive testing of the four toner colors. In an HP color LaserJet...
...rotating photosensitive drum. HP will meet minimum performance requirements. You might be used in this guide, the information pertains to HP Monochrome LaserJet printers, HP color LaserJet printers, and HP LaserJet MFPs unless otherwise noted...troubleshoot HP LaserJet printer problems that might encounter some terms that information. Print media such as paper, envelopes, labels, and overhead transparencies can be caused by poor-quality print media. HP no longer produces overhead transparencies and does not perform extensive testing of the four toner colors. In an HP color LaserJet...
Print Media Guide
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...down in the sheet during the paper-making process to print on the printer model and the input source. (See the support documentation for your HP LaserJet printer and any accessories. ● Reading a ream label ● Opening and loading paper ● Setting the correct media type and size ...excessive. For more prestigious look or feel. If a preferred side is at fault. For more information about the items on the label, see Troubleshooting print media problems on the ream label, although some manufacturers do not specify a print side. These papers tend to have a watermark and ...
...down in the sheet during the paper-making process to print on the printer model and the input source. (See the support documentation for your HP LaserJet printer and any accessories. ● Reading a ream label ● Opening and loading paper ● Setting the correct media type and size ...excessive. For more prestigious look or feel. If a preferred side is at fault. For more information about the items on the label, see Troubleshooting print media problems on the ream label, although some manufacturers do not specify a print side. These papers tend to have a watermark and ...
Print Media Guide
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... support documentation that came with no fray or edge roll. Portrait feeding: long grain up to 6%t by weight. 12 Chapter 2 Guidelines for HP color LaserJet printers). 100% chemical pulp and/or cotton content; Landscape feeding: long grain. 109 to 1015 ohms/square. 109 to 205°C (401...that is within your printer for cross direction. cm. 100 to all HP LaserJet printers. Cut sheet within 5 mm (0.2 inch). 4% to 30% post-consumer content can be smooth and clean with the printer. To troubleshoot paper problems, see Paper problems on page 28. Must lie flat within ...
... support documentation that came with no fray or edge roll. Portrait feeding: long grain up to 6%t by weight. 12 Chapter 2 Guidelines for HP color LaserJet printers). 100% chemical pulp and/or cotton content; Landscape feeding: long grain. 109 to 1015 ohms/square. 109 to 205°C (401...that is within your printer for cross direction. cm. 100 to all HP LaserJet printers. Cut sheet within 5 mm (0.2 inch). 4% to 30% post-consumer content can be smooth and clean with the printer. To troubleshoot paper problems, see Paper problems on page 28. Must lie flat within ...
Print Media Guide
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...of the environment in which the printer operates or in which the print media is not in good condition? Temperature - Cleanliness Basic troubleshooting tasks If you using the printing procedures that is stored? (See Environmental considerations on page 3.) ● Is the media in good... condition. ENWW 25 Humidity - 3 Troubleshooting print media problems Problems with print quality and media handling typically result from print media that does not meet the specifications outlined in this...
...of the environment in which the printer operates or in which the print media is not in good condition? Temperature - Cleanliness Basic troubleshooting tasks If you using the printing procedures that is stored? (See Environmental considerations on page 3.) ● Is the media in good... condition. ENWW 25 Humidity - 3 Troubleshooting print media problems Problems with print quality and media handling typically result from print media that does not meet the specifications outlined in this...
Print Media Guide
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..., switch to a fusing temperature of 205°C (401°F) for 0.1 second (0.4 second for HP color LaserJet printers). Avoid using another lot or from a different manufacturer. An example would be overhead transparencies that ...troubleshooting section in the tray. See the support documentation for your printer to work with the following characteristics: ● Print media, media coatings, dyes, or inks that contain materials that melt, vaporize, offset, discolor, or release undesirable emissions when exposed to 205°C (401°F) for 0.1 second (0.2 second for HP color LaserJet...
..., switch to a fusing temperature of 205°C (401°F) for 0.1 second (0.4 second for HP color LaserJet printers). Avoid using another lot or from a different manufacturer. An example would be overhead transparencies that ...troubleshooting section in the tray. See the support documentation for your printer to work with the following characteristics: ● Print media, media coatings, dyes, or inks that contain materials that melt, vaporize, offset, discolor, or release undesirable emissions when exposed to 205°C (401°F) for 0.1 second (0.2 second for HP color LaserJet...
Print Media Guide
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...Paper is not near a window or a heat or air vent. ● Replace the paper in Guidelines for your printer. 28 Chapter 3 Troubleshooting print media problems ENWW See your printer user guide for your printer user guide. ● Use a lighter-weight paper. See the user documentation...issues include a high occurrence of talc and calcium ● carbonate. Frequent paper jams Frequent paper jams can be picked up in the HP LaserJet printer user guide. Table 3-1 Paper jams: causes and corrective actions Cause Actions Paper is specified in the printer. Paper might not be...
...Paper is not near a window or a heat or air vent. ● Replace the paper in Guidelines for your printer. 28 Chapter 3 Troubleshooting print media problems ENWW See your printer user guide for your printer user guide. ● Use a lighter-weight paper. See the user documentation...issues include a high occurrence of talc and calcium ● carbonate. Frequent paper jams Frequent paper jams can be picked up in the HP LaserJet printer user guide. Table 3-1 Paper jams: causes and corrective actions Cause Actions Paper is specified in the printer. Paper might not be...
Print Media Guide
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Paper orientation (direction in which the paper is fed into the printer) is incorrect, resulting in portrait mode, if possible. 30 Chapter 3 Troubleshooting print media problems ENWW Actions ● Print to the another output bin, for example, the face-up output bin. (This option is not available with ...
Paper orientation (direction in which the paper is fed into the printer) is incorrect, resulting in portrait mode, if possible. 30 Chapter 3 Troubleshooting print media problems ENWW Actions ● Print to the another output bin, for example, the face-up output bin. (This option is not available with ...
Print Media Guide
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...actions Cause Actions Loose envelope construction. This decreases the amount of background particles. ● Change the paper to troubleshoot the problems. Background toner particles If the amount of background particles becomes unacceptable, the following the suggested actions. ... Envelope construction on page 14 for characteristics of good envelope construction. Try removing the top few 32 Chapter 3 Troubleshooting print media problems ENWW Try different envelopes that are better constructed. See Envelope construction on envelopes: causes and corrective...
...actions Cause Actions Loose envelope construction. This decreases the amount of background particles. ● Change the paper to troubleshoot the problems. Background toner particles If the amount of background particles becomes unacceptable, the following the suggested actions. ... Envelope construction on page 14 for characteristics of good envelope construction. Try removing the top few 32 Chapter 3 Troubleshooting print media problems ENWW Try different envelopes that are better constructed. See Envelope construction on envelopes: causes and corrective...
Print Media Guide
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...carrier sheets, labels 18 cartons, storing 22 characters, malformed or wavy, troubleshooting 32 checklist, troubleshooting 25 chemical stability specifications 8 clasps, avoiding envelopes with 14 coated paper 5, 8, 26 cockle finishes 8 colored paper 8 composition, paper specifications 11 conditioning media 4, 22 converted media 8... embossed paper 8 encapsulated adhesives, avoiding 14 engraved paper 8 envelope feeders 14 envelopes feeding, troubleshooting 25 frequent jams 31 gray areas, troubleshooting 31 guidelines for using 16 large 15 printers supporting 14 specifications 14, 15, 16 standard ...
...carrier sheets, labels 18 cartons, storing 22 characters, malformed or wavy, troubleshooting 32 checklist, troubleshooting 25 chemical stability specifications 8 clasps, avoiding envelopes with 14 coated paper 5, 8, 26 cockle finishes 8 colored paper 8 composition, paper specifications 11 conditioning media 4, 22 converted media 8... embossed paper 8 encapsulated adhesives, avoiding 14 engraved paper 8 envelope feeders 14 envelopes feeding, troubleshooting 25 frequent jams 31 gray areas, troubleshooting 31 guidelines for using 16 large 15 printers supporting 14 specifications 14, 15, 16 standard ...
Print Media Guide
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... units 39 H heat, fuser 1 temperature specifications 11 heavy paper 8 standard sizes 39 troubleshooting 28 hollow images, troubleshooting 32 HP color LaserJet printers media designed for 1 HP envelope testing 15 HP LaserJet printers bond paper, using 5 HP monochrome LaserJet printers 1 HP print media, ordering 41 HP Sales and Services offices 2 HP website 2 humidity, storing media 22 I index cards, sizes 39 index grade 35, 36...
... units 39 H heat, fuser 1 temperature specifications 11 heavy paper 8 standard sizes 39 troubleshooting 28 hollow images, troubleshooting 32 HP color LaserJet printers media designed for 1 HP envelope testing 15 HP LaserJet printers bond paper, using 5 HP monochrome LaserJet printers 1 HP print media, ordering 41 HP Sales and Services offices 2 HP website 2 humidity, storing media 22 I index cards, sizes 39 index grade 35, 36...
Print Media Guide
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... specifications 16 paper specifications 11 S Sales and Services Offices, HP 2 scanning laser beam 1 sealers, envelopes 14 separating paper 6, 29 setting media size and type 7 Sheffield method 39 shipping media 22 sides of 8 density 31, 32 toner smear, troubleshooting 32 toner specks (background scatter), troubleshooting 32 torn paper 11 transfer, electrostatic 1 transparencies, overhead specifications...
... specifications 16 paper specifications 11 S Sales and Services Offices, HP 2 scanning laser beam 1 sealers, envelopes 14 separating paper 6, 29 setting media size and type 7 Sheffield method 39 shipping media 22 sides of 8 density 31, 32 toner smear, troubleshooting 32 toner specks (background scatter), troubleshooting 32 torn paper 11 transfer, electrostatic 1 transparencies, overhead specifications...
Print Media Guide
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... folders, avoiding 8, 22 volume resistivity, specifications for 11 W warping, preventing 22 warranty, HP 3 watermarks, paper with 14 wrapping ream labels 5 specifications 11 storing media 22 wrinkled envelopes, troubleshooting 32 Z zone coating, adhesives 18 52 Index ENWW See curl websites HP 2 weight basis, equivalence tables 35 envelope specifications 14, 16 equivalence table 36 heavy...
... folders, avoiding 8, 22 volume resistivity, specifications for 11 W warping, preventing 22 warranty, HP 3 watermarks, paper with 14 wrapping ream labels 5 specifications 11 storing media 22 wrinkled envelopes, troubleshooting 32 Z zone coating, adhesives 18 52 Index ENWW See curl websites HP 2 weight basis, equivalence tables 35 envelope specifications 14, 16 equivalence table 36 heavy...
Hardware Installation Guide
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...In the US, go to www.hp.com/support/colorljM651. • Outside the US, go to www.hp.com/support/colorljM651. 2. To find the IP address, touch the Network button on the .exe or .zip file as necessary. Click Product Support & Troubleshooting. Enter the product name, and then... select Search. Method 3: IT managed setup (Windows only) Visit hp.com/go /upd IP IP .www.hp.com/support/colorljM651 www.hp.com/support 9 Download the software for your country/...
...In the US, go to www.hp.com/support/colorljM651. • Outside the US, go to www.hp.com/support/colorljM651. 2. To find the IP address, touch the Network button on the .exe or .zip file as necessary. Click Product Support & Troubleshooting. Enter the product name, and then... select Search. Method 3: IT managed setup (Windows only) Visit hp.com/go /upd IP IP .www.hp.com/support/colorljM651 www.hp.com/support 9 Download the software for your country/...