User Guide
Page 6
... ...34 Supplies and accessories ...34 Customer self-repair parts ...35 Replace the toner cartridges ...37 Introduction ...37 Toner-cartridge information ...37 Remove and replace the cartridges ...38 Replace the toner-collection unit ...41 Introduction ...41 Remove and replace the toner-collection unit 41 4 Print ...45 Print tasks (Windows) ...46 How to print (Windows) ...46 Automatically print on both sides (Windows 46 Manually print on both sides (Windows) ...47 Print multiple pages per sheet (Windows) ...47 Select the paper type (Windows) ...48 Additional print tasks ...49 Print tasks...
... ...34 Supplies and accessories ...34 Customer self-repair parts ...35 Replace the toner cartridges ...37 Introduction ...37 Toner-cartridge information ...37 Remove and replace the cartridges ...38 Replace the toner-collection unit ...41 Introduction ...41 Remove and replace the toner-collection unit 41 4 Print ...45 Print tasks (Windows) ...46 How to print (Windows) ...46 Automatically print on both sides (Windows 46 Manually print on both sides (Windows) ...47 Print multiple pages per sheet (Windows) ...47 Select the paper type (Windows) ...48 Additional print tasks ...49 Print tasks...
User Guide
Page 7
... and duplex settings ...74 Printer security features ...75 Introduction ...75 Security statements ...75 IP Security ...75 Assign or change the system password using the HP Embedded Web Server 75 Encryption support: HP High Performance Secure Hard Disks 76 Lock the formatter ...76 Energy-conservation settings ...77 Introduction ...77 Set the idle settings ...77 Set the sleep timer and configure the printer to use 1 watt or less of power 77 HP Web Jetadmin ...78 Software and firmware updates...
... and duplex settings ...74 Printer security features ...75 Introduction ...75 Security statements ...75 IP Security ...75 Assign or change the system password using the HP Embedded Web Server 75 Encryption support: HP High Performance Secure Hard Disks 76 Lock the formatter ...76 Energy-conservation settings ...77 Introduction ...77 Set the idle settings ...77 Set the sleep timer and configure the printer to use 1 watt or less of power 77 HP Web Jetadmin ...78 Software and firmware updates...
User Guide
Page 8
... HP Embedded Web Server (network-connected printers only) ...84 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 86 Change the "Very Low" settings ...86 Order supplies ...87 Printer does not pick up paper or misfeeds ...88 Introduction ...88 The printer does not pick up paper ...88 The printer picks up multiple sheets of paper 90 Clear paper jams ...94 Introduction ...94 Jam locations ...94 Auto-navigation for clearing paper jams ...95 Experiencing frequent or recurring paper jams 95 13.B2.D1 tray 1 paper jam...
... HP Embedded Web Server (network-connected printers only) ...84 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel 86 Change the "Very Low" settings ...86 Order supplies ...87 Printer does not pick up paper or misfeeds ...88 Introduction ...88 The printer does not pick up paper ...88 The printer picks up multiple sheets of paper 90 Clear paper jams ...94 Introduction ...94 Jam locations ...94 Auto-navigation for clearing paper jams ...95 Experiencing frequent or recurring paper jams 95 13.B2.D1 tray 1 paper jam...
User Guide
Page 18
... information: ● Display Language: Change the language setting for the current user session. ● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or other device. ● Wireless: View or change wireless connection settings (for the M554 model, only when an optional wireless accessory is installed). ● Ethernet: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). 6 Help button Provides a list of help...
... information: ● Display Language: Change the language setting for the current user session. ● Wi-Fi Direct: View information for how to connect directly to the printer using a phone, tablet, or other device. ● Wireless: View or change wireless connection settings (for the M554 model, only when an optional wireless accessory is installed). ● Ethernet: View or change Ethernet connection settings. ● HP Web Services: View information to connect and print to the printer using HP Web Services (ePrint). 6 Help button Provides a list of help...
User Guide
Page 22
... HP Internal USB ports accessory. Table 1-3 Print specifications Print features Prints 56 pages per minute (ppm) on A4 and 35 ppm on letter-size paper Prints 56 ppm on A4 and 40 ppm on letter-size paper Easy-access USB printing (no computer required) Store jobs in the printer memory to print later or print privately M554dn Not available Table 1-4 Mass storage Mass storage 4 GB embedded Multi-Media Controller (eMMC) HP Secure High Performance Hard Disk Drive FIPS Drive M554dn Optional...
... HP Internal USB ports accessory. Table 1-3 Print specifications Print features Prints 56 pages per minute (ppm) on A4 and 35 ppm on letter-size paper Prints 56 ppm on A4 and 40 ppm on letter-size paper Easy-access USB printing (no computer required) Store jobs in the printer memory to print later or print privately M554dn Not available Table 1-4 Mass storage Mass storage 4 GB embedded Multi-Media Controller (eMMC) HP Secure High Performance Hard Disk Drive FIPS Drive M554dn Optional...
User Guide
Page 23
... web for macOS) The "HP PCL 6" printer-specific print driver is installed for this operating system as part of the software installation. Download the driver, and then use it . Download HP Easy Start from the Printer Support page, and then use the Microsoft Add Printer tool to install it . The PCL 6 printer-specific print driver is available for download from the printer-support website. The PCL 6 printer-specific print driver is available for download from the printer-support website. NOTE: Supported operating systems can change. The PCL 6 printer-specific print...
... web for macOS) The "HP PCL 6" printer-specific print driver is installed for this operating system as part of the software installation. Download the driver, and then use it . Download HP Easy Start from the Printer Support page, and then use the Microsoft Add Printer tool to install it . The PCL 6 printer-specific print driver is available for download from the printer-support website. The PCL 6 printer-specific print driver is available for download from the printer-support website. NOTE: Supported operating systems can change. The PCL 6 printer-specific print...
User Guide
Page 70
... a USB flash drive Introduction This printer features easy-access USB printing, for quickly printing files without sending them from the HP Embedded Web Server (network-connected printers only) 1. Press the Enter key on the printer control panel. Select the Copy/Print tab for multi-function printer models, or the Print tab for the HP printer. 3. Open a web browser, and in the USB port near the control panel. The printer accepts standard USB flash drives in the address line, type the IP address exactly as it displays on the computer keyboard. Before using...
... a USB flash drive Introduction This printer features easy-access USB printing, for quickly printing files without sending them from the HP Embedded Web Server (network-connected printers only) 1. Press the Enter key on the printer control panel. Select the Copy/Print tab for multi-function printer models, or the Print tab for the HP printer. 3. Open a web browser, and in the USB port near the control panel. The printer accepts standard USB flash drives in the address line, type the IP address exactly as it displays on the computer keyboard. Before using...
User Guide
Page 76
... each tray. Use the HP Instant Support link (in the footer area on the control panel. The page also shows the type and size of paper set of all jobs the printer has processed. Shows the status of all printer events and errors. To customize these entries, click the Device Information menu on this screen, or the HP Embedded Web Server provides more items to specific email addresses. To change the default settings, click the Change Settings link. Lists the...
... each tray. Use the HP Instant Support link (in the footer area on the control panel. The page also shows the type and size of paper set of all jobs the printer has processed. Shows the status of all printer events and errors. To customize these entries, click the Device Information menu on this screen, or the HP Embedded Web Server provides more items to specific email addresses. To change the default settings, click the Change Settings link. Lists the...
User Guide
Page 77
...Jobs Enable or disable the Print from USB Drive menu on the supplies status page. Override the factory-default mode settings if print quality problems occur when using a specific paper type. ENWW Advanced configuration with a network time server. This information displays on the control panel. Date/Time Settings Set the date and time or synchronize with HP Embedded Web Server (EWS) 67 Energy Settings Set or edit a wake time, sleep time, and sleep delay for print jobs. If necessary, use this file to restore data to the factory defaults. Specify permissions for individual users...
...Jobs Enable or disable the Print from USB Drive menu on the supplies status page. Override the factory-default mode settings if print quality problems occur when using a specific paper type. ENWW Advanced configuration with a network time server. This information displays on the control panel. Date/Time Settings Set the date and time or synchronize with HP Embedded Web Server (EWS) 67 Energy Settings Set or edit a wake time, sleep time, and sleep delay for print jobs. If necessary, use this file to restore data to the factory defaults. Specify permissions for individual users...
User Guide
Page 78
...-based online help solve problems with the printer. Restore printer settings to calibrate the printer immediately. Calibration/Cleaning (Color printers only) Firmware Upgrade Restore Factory Settings Enable the automatic cleaning feature, create and print the cleaning page, and select an option to factory defaults. 68 Chapter 5 Manage the printer ENWW Link to assist in troubleshooting printing issues. Download and install printer firmware upgrade files. Table 5-3 HP Embedded Web Server Print tab (continued) Menu Description Print Quality Configure the print quality settings...
...-based online help solve problems with the printer. Restore printer settings to calibrate the printer immediately. Calibration/Cleaning (Color printers only) Firmware Upgrade Restore Factory Settings Enable the automatic cleaning feature, create and print the cleaning page, and select an option to factory defaults. 68 Chapter 5 Manage the printer ENWW Link to assist in troubleshooting printing issues. Download and install printer firmware upgrade files. Table 5-3 HP Embedded Web Server Print tab (continued) Menu Description Print Quality Configure the print quality settings...
User Guide
Page 79
... Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the printer. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on this printer to be accessed by enabling HP Web Services. Account Policy Access Control Protect Stored Data Certificate Management Web Service...
... Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the printer. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on this printer to be accessed by enabling HP Web Services. Account Policy Access Control Protect Stored Data Certificate Management Web Service...
User Guide
Page 94
...9679; Reset Factory Settings 3. Select Reset. NOTE: Restoring factory settings sets most of data. 4. Method two: Restore factory settings from the factory. However, some settings are not changed, such as language, date, time, and some network configuration settings. A verification message advises that completing the reset function might result in loss of the printer settings to complete the process. Open the HP Embedded Web Server (EWS): 84 Chapter 6 Solve problems ENWW Restore factory settings Introduction Use one : Restore factory settings from the printer control panel...
...9679; Reset Factory Settings 3. Select Reset. NOTE: Restoring factory settings sets most of data. 4. Method two: Restore factory settings from the factory. However, some settings are not changed, such as language, date, time, and some network configuration settings. A verification message advises that completing the reset function might result in loss of the printer settings to complete the process. Open the HP Embedded Web Server (EWS): 84 Chapter 6 Solve problems ENWW Restore factory settings Introduction Use one : Restore factory settings from the printer control panel...
User Guide
Page 120
...printing. Update the printer firmware Try upgrading the printer firmware. Print from a different software program Try printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of toner ● Skewed images ● Smears ● Streaks Troubleshoot print quality To resolve print-quality issues, try these steps in the order presented. Check the paper-type setting for the print job Check the paper type setting when printing from a different software program. To troubleshoot specific image...
...printing. Update the printer firmware Try upgrading the printer firmware. Print from a different software program Try printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of toner ● Skewed images ● Smears ● Streaks Troubleshoot print quality To resolve print-quality issues, try these steps in the order presented. Check the paper-type setting for the print job Check the paper type setting when printing from a different software program. To troubleshoot specific image...
User Guide
Page 123
...: Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on all sides, including the top. ● Protect the printer from specific trays. 1. Using smoother paper generally results in Tray 1. 2. 4. From the Home screen on the printer. Try the following menus: ● Copy/Print or Print ● Print Quality ● Image Registration ENWW Resolve print-quality problems 113 Reinstall the toner cartridge, and print a few pages...
...: Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on all sides, including the top. ● Protect the printer from specific trays. 1. Using smoother paper generally results in Tray 1. 2. 4. From the Home screen on the printer. Try the following menus: ● Copy/Print or Print ● Print Quality ● Image Registration ENWW Resolve print-quality problems 113 Reinstall the toner cartridge, and print a few pages...
User Guide
Page 124
... new settings. Select Print Test Page, and then follow the instructions on the printer control panel, select the Support Tools menu. 2. Select Done to www.hp.com/go / support. From the Home screen on the printed pages. 6. This product-specific print driver supports Windows 8 and newer operating systems that support version 3 drivers. For a list of the following menus: ● Maintenance ● Calibration/Cleaning ● Full Calibration 114 Chapter 6 Solve problems ENWW HP PCL 6 V3 driver HP PCL-6 V4 driver HP UPD PS driver HP UPD PCL...
... new settings. Select Print Test Page, and then follow the instructions on the printer control panel, select the Support Tools menu. 2. Select Done to www.hp.com/go / support. From the Home screen on the printed pages. 6. This product-specific print driver supports Windows 8 and newer operating systems that support version 3 drivers. For a list of the following menus: ● Maintenance ● Calibration/Cleaning ● Full Calibration 114 Chapter 6 Solve problems ENWW HP PCL 6 V3 driver HP PCL-6 V4 driver HP UPD PS driver HP UPD PCL...
User Guide
Page 137
... not work after the wireless configuration completes 1. Turn off the firewall, and then install the wireless printer on and in the printer configuration for the printer. If necessary, restart the computer. 5. Compare the service set identifier (SSID) on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory. ● For macOS, verify that the printer is within 30 m (100 ft) of the wireless network. Print a configuration page. 3. Make sure poles, walls, or support...
... not work after the wireless configuration completes 1. Turn off the firewall, and then install the wireless printer on and in the printer configuration for the printer. If necessary, restart the computer. 5. Compare the service set identifier (SSID) on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory. ● For macOS, verify that the printer is within 30 m (100 ft) of the wireless network. Print a configuration page. 3. Make sure poles, walls, or support...
User Guide
Page 141
... 47 duplexing manually (Mac) 50 manually (Windows) 47 E easy-access USB printing 60 electrical specifications 17 Embedded Web Server changing network settings 72 changing printer name 72 opening 72 Embedded Web Server (EWS) assigning passwords 75 features 64 network connection 64 energy use, optimizing 77 envelope feeder, loading 29 envelopes loading in Tray 1 20 orientation 23 envelopes, loading 29 Ethernet (RJ-45) locating 6 Explorer, versions supported HP Embedded Web Server 64 F fax port locating 6 formatter locating 5 fuser jams 104 G gateway, setting default 73 general configuration HP...
... 47 duplexing manually (Mac) 50 manually (Windows) 47 E easy-access USB printing 60 electrical specifications 17 Embedded Web Server changing network settings 72 changing printer name 72 opening 72 Embedded Web Server (EWS) assigning passwords 75 features 64 network connection 64 energy use, optimizing 77 envelope feeder, loading 29 envelopes loading in Tray 1 20 orientation 23 envelopes, loading 29 Ethernet (RJ-45) locating 6 Explorer, versions supported HP Embedded Web Server 64 F fax port locating 6 formatter locating 5 fuser jams 104 G gateway, setting default 73 general configuration HP...
User Guide
Page 142
... 64 network connection 64 HP ePrint 58 HP Web Jetadmin 78 HP Web Services enabling 69 I image quality check toner-cartridge status 111 information pages HP Embedded Web Server 66 interface ports locating 6 Internet Explorer, versions supported HP Embedded Web Server 64 IP Security 75 IPsec 75 IPv4 address 73 IPv6 address 73 J jams 550-sheet trays 101 auto-navigation 95 causes of 95 fuser 104 locations 94 output bin 109 right door 104 Tray 1 96 Tray 2 98 Jetadmin, HP Web 78 jobs, stored creating (Windows) 53 deleting 55 Mac settings 54 printing 54 K keypad locating 4 L labels printing (Windows...
... 64 network connection 64 HP ePrint 58 HP Web Jetadmin 78 HP Web Services enabling 69 I image quality check toner-cartridge status 111 information pages HP Embedded Web Server 66 interface ports locating 6 Internet Explorer, versions supported HP Embedded Web Server 64 IP Security 75 IPsec 75 IPv4 address 73 IPv6 address 73 J jams 550-sheet trays 101 auto-navigation 95 causes of 95 fuser 104 locations 94 output bin 109 right door 104 Tray 1 96 Tray 2 98 Jetadmin, HP Web 78 jobs, stored creating (Windows) 53 deleting 55 Mac settings 54 printing 54 K keypad locating 4 L labels printing (Windows...
User Guide
Page 143
locations 94 output bin 109 right door 104 Tray 1 96 Tray 2 98 paper pickup problems solving 88, 90 paper trays part numbers 34 paper type selecting (Windows) 48 paper types selecting (Mac) 51 paper, ordering 34 part numbers accessories 34 replacement parts 35 supplies 35 toner cartridges 35 ports locating 6 power consumption 17 power connection locating 5 power switch locating 4 power usage 1 watt or less 77 print drivers, supported 13 print media loading in Tray 1 20 print on both sides Mac 50 manually, Windows 47 Windows 47 print settings HP Embedded Web Server 67 printing from USB storage ...
locations 94 output bin 109 right door 104 Tray 1 96 Tray 2 98 paper pickup problems solving 88, 90 paper trays part numbers 34 paper type selecting (Windows) 48 paper types selecting (Mac) 51 paper, ordering 34 part numbers accessories 34 replacement parts 35 supplies 35 toner cartridges 35 ports locating 6 power consumption 17 power connection locating 5 power switch locating 4 power usage 1 watt or less 77 print drivers, supported 13 print media loading in Tray 1 20 print on both sides Mac 50 manually, Windows 47 Windows 47 print settings HP Embedded Web Server 67 printing from USB storage ...
User Guide
Page 144
jams 95 network problems 124 paper feed problems 88 wired network 124 wireless network 126 troubleshooting tools HP Embedded Web Server 68 two-sided printing settings (Windows) 46 U USB port enabling 60, 62 locating 6 USB ports, optional part number 34 USB storage accessories printing from 60 W Web browser requirements HP Embedded Web Server 64 Web sites customer support 82 HP Web Jetadmin, downloading 78 weight, printer 15 Wi-Fi Direct Print 14 Wi-Fi Direct Printing 57 wireless network troubleshooting 126 wireless network interference 129 wireless print server part number 34 134 Index ENWW
jams 95 network problems 124 paper feed problems 88 wired network 124 wireless network 126 troubleshooting tools HP Embedded Web Server 68 two-sided printing settings (Windows) 46 U USB port enabling 60, 62 locating 6 USB ports, optional part number 34 USB storage accessories printing from 60 W Web browser requirements HP Embedded Web Server 64 Web sites customer support 82 HP Web Jetadmin, downloading 78 weight, printer 15 Wi-Fi Direct Print 14 Wi-Fi Direct Printing 57 wireless network troubleshooting 126 wireless network interference 129 wireless print server part number 34 134 Index ENWW