User Guide
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... Set the sleep timer and configure the printer to use 1 watt or less of power 66 Set the sleep schedule...66 HP Web Jetadmin...67 Software and firmware updates...67 6 Solve problems...68 Control panel help system...68 Reset factory settings...69 Introduction...69 Method one: Reset factory settings from the printer control panel 69 Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)...69 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel or EWS 69 Change the "Very Low" settings ...70 Order supplies...
... Set the sleep timer and configure the printer to use 1 watt or less of power 66 Set the sleep schedule...66 HP Web Jetadmin...67 Software and firmware updates...67 6 Solve problems...68 Control panel help system...68 Reset factory settings...69 Introduction...69 Method one: Reset factory settings from the printer control panel 69 Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)...69 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel or EWS 69 Change the "Very Low" settings ...70 Order supplies...
User Guide
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... and page sizes in the print driver are supported with optional software when using the software installer. Download the driver, and then use the Microsoft Add Printer tool to install it . Download the driver, and then use the Microsoft Add Printer tool to install the HP print driver. Download the driver, and then use HP Easy Start to install it . Supported operating systems 7 Download the "HP PCL.6" print driver from the printer-support website. Windows Server 2012, 64-bit The PCL 6 printer-specific print driver is installed for this printer: www.hp.com...
... and page sizes in the print driver are supported with optional software when using the software installer. Download the driver, and then use the Microsoft Add Printer tool to install it . Download the driver, and then use the Microsoft Add Printer tool to install the HP print driver. Download the driver, and then use HP Easy Start to install it . Supported operating systems 7 Download the "HP PCL.6" print driver from the printer-support website. Windows Server 2012, 64-bit The PCL 6 printer-specific print driver is installed for this printer: www.hp.com...
User Guide
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... USB 1.1 or 2.0 connection or a network connection ● 2 GB of available hard-disk space macOS ● Internet connection ● 1 GB of supported operating systems, go to an HP printer from v12.0 123.hp.com. NOTE: For details on client and server operating systems and for HP UPD driver support for the printer. Table 1-6 Supported operating systems and print drivers (continued) Operating system Print driver installed (from the software on the web) Windows Server 2019, 64-bit The PCL 6 printer-specific print driver...
... USB 1.1 or 2.0 connection or a network connection ● 2 GB of available hard-disk space macOS ● Internet connection ● 1 GB of supported operating systems, go to an HP printer from v12.0 123.hp.com. NOTE: For details on client and server operating systems and for HP UPD driver support for the printer. Table 1-6 Supported operating systems and print drivers (continued) Operating system Print driver installed (from the software on the web) Windows Server 2019, 64-bit The PCL 6 printer-specific print driver...
User Guide
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... card types simultaneously Y7C05A Authentication card reader 4QL32A Hard drive enclosure that are installed from theft. 28 Chapter 3 Supplies, accessories, and parts NOTE: More information about the CSR program and benefits can be installed by contacting an HPauthorized service or support provider. Table 3-4 Customer self-repair (CSR) parts Item Description Self-replacement Part number options HP Color LaserJet 550 sheet Paper 550-sheet paper feeder (optional Tray Tray 3) Mandatory 6QN57A Configure the HP toner-cartridge-protection supply settings A network administrator...
... card types simultaneously Y7C05A Authentication card reader 4QL32A Hard drive enclosure that are installed from theft. 28 Chapter 3 Supplies, accessories, and parts NOTE: More information about the CSR program and benefits can be installed by contacting an HPauthorized service or support provider. Table 3-4 Customer self-repair (CSR) parts Item Description Self-replacement Part number options HP Color LaserJet 550 sheet Paper 550-sheet paper feeder (optional Tray Tray 3) Mandatory 6QN57A Configure the HP toner-cartridge-protection supply settings A network administrator...
User Guide
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... if you install the HP print driver. Select the printer. 3. Click the File menu, and then click the Print option. 2. Click Show Details or Copies & Pages, and then select other menus to printers that include an automatic duplexer. Manually print on both sides (macOS) Use this procedure for printers that do not have an automatic duplexer installed or to print on both sides of the paper. Use a paper size and type supported by the duplexer. Select a binding option from a software application...
... if you install the HP print driver. Select the printer. 3. Click the File menu, and then click the Print option. 2. Click Show Details or Copies & Pages, and then select other menus to printers that include an automatic duplexer. Manually print on both sides (macOS) Use this procedure for printers that do not have an automatic duplexer installed or to print on both sides of the paper. Use a paper size and type supported by the duplexer. Select a binding option from a software application...
User Guide
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... printer memory for different software programs. 4. Go to Support for creating and printing documents that are available for print tasks, such as the following information provides procedures for HP Color LaserJet Enterprise 5700. NOTE: The name of the document on different paper ● Print watermarks on a document Store print jobs on the USB flash drive. Select from the list of options available. Instructions are stored on the printer to fit a specific paper size ● Print...
... printer memory for different software programs. 4. Go to Support for creating and printing documents that are available for print tasks, such as the following information provides procedures for HP Color LaserJet Enterprise 5700. NOTE: The name of the document on different paper ● Print watermarks on a document Store print jobs on the USB flash drive. Select from the list of options available. Instructions are stored on the printer to fit a specific paper size ● Print...
User Guide
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...: ● Install and configure ● Learn and use the HP Embedded Web Server. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is correct at the time of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to manage advanced printing functions. 5 Manage the printer Utilize management tools, configure security and energy-conservation settings, and manage firmware updates for all -inclusive help for HP Color LaserJet Enterprise 5700...
...: ● Install and configure ● Learn and use the HP Embedded Web Server. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is correct at the time of printer and supplies events ● View and change network configuration The HP Embedded Web Server works when the printer is connected to manage advanced printing functions. 5 Manage the printer Utilize management tools, configure security and energy-conservation settings, and manage firmware updates for all -inclusive help for HP Color LaserJet Enterprise 5700...
User Guide
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... tab Menu Description Device Status Shows the printer status and shows the estimated life remaining of pages the printer has printed, grouped by size, type, and paper print path. To change the default settings, click the Change Settings link. Event Log Page Shows a list of dynamic web pages that have been processed. Usage Page Shows a summary of the number of HP supplies. HP Embedded Web Server features 55 Use the HP Instant Support link (in the Information tab. Figure 5-1 EWS Tabs NOTE: Copy/Print...
... tab Menu Description Device Status Shows the printer status and shows the estimated life remaining of pages the printer has printed, grouped by size, type, and paper print path. To change the default settings, click the Change Settings link. Event Log Page Shows a list of dynamic web pages that have been processed. Usage Page Shows a summary of the number of HP supplies. HP Embedded Web Server features 55 Use the HP Instant Support link (in the Information tab. Figure 5-1 EWS Tabs NOTE: Copy/Print...
User Guide
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.... Print Allows the user to send a print-ready file to the printer to be used with the printer. Select one or more items to print. This link displays in which interactions with a network time server. Change the default display language and keyboard layouts. This information displays on all HP Embedded Web Server pages. Device Information Language Name the printer and assign an asset number to it to wake from sleep mode. Control Panel Settings App General Settings Shows the Settings app options that...
.... Print Allows the user to send a print-ready file to the printer to be used with the printer. Select one or more items to print. This link displays in which interactions with a network time server. Change the default display language and keyboard layouts. This information displays on all HP Embedded Web Server pages. Device Information Language Name the printer and assign an asset number to it to wake from sleep mode. Control Panel Settings App General Settings Shows the Settings app options that...
User Guide
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... HP Embedded Web Server Print tab Menu Description Print from USB Drive Settings Enable or disable the Print from specific software programs. Adjust the PCL and PostScript settings for jobs that extend or modify the functionality of the HP Embedded Web Server by using the Edit Other Links menu on the General tab. Job Statistics Settings Provides connection information about third-party job-quota services, or enables local device quota service. Configure the default options for paper trays. Restrict Color Permit or restrict color printing. (Color printers only) PCL...
... HP Embedded Web Server Print tab Menu Description Print from USB Drive Settings Enable or disable the Print from specific software programs. Adjust the PCL and PostScript settings for jobs that extend or modify the functionality of the HP Embedded Web Server by using the Edit Other Links menu on the General tab. Job Statistics Settings Provides connection information about third-party job-quota services, or enables local device quota service. Configure the default options for paper trays. Restrict Color Permit or restrict color printing. (Color printers only) PCL...
User Guide
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... jobs that allow devices to use this printer. Table 5-7 HP Embedded Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the printer. ● Set a custom device Service Access Code. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for specific...
... jobs that allow devices to use this printer. Table 5-7 HP Embedded Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the printer. ● Set a custom device Service Access Code. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for specific...
User Guide
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... result in loss of the screen, click Reset Factory Settings. 4. Method two: Reset factory settings from the HP Embedded Web Server (networkconnected printers only) Use the HP EWS to reset the printer settings to this issue. On the left side of data. 4. A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel, navigate to complete the process. Cartridge is low: The printer indicates when a toner cartridge level is no longer acceptable. Consider having a replacement available to install when print quality is low.
... result in loss of the screen, click Reset Factory Settings. 4. Method two: Reset factory settings from the HP Embedded Web Server (networkconnected printers only) Use the HP EWS to reset the printer settings to this issue. On the left side of data. 4. A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel, navigate to complete the process. Cartridge is low: The printer indicates when a toner cartridge level is no longer acceptable. Consider having a replacement available to install when print quality is low.
User Guide
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... control panel displays a message and an animation that assists in right door (Fuser wrap jam) z = Fuser mode. Ensure the paper tray guides are set to cool before clearing jams. 108 Chapter 6 Solve problems If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.B9 jam errors in the fuser Use the following procedure to clear paper jams in right door y = jam type (A or D) z = Paper tray. Recommended action for duplex print jobs. When a jam occurs, the control panel displays an...
... control panel displays a message and an animation that assists in right door (Fuser wrap jam) z = Fuser mode. Ensure the paper tray guides are set to cool before clearing jams. 108 Chapter 6 Solve problems If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP. 13.B9 jam errors in the fuser Use the following procedure to clear paper jams in right door y = jam type (A or D) z = Paper tray. Recommended action for duplex print jobs. When a jam occurs, the control panel displays an...
User Guide
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... the control panel prompts to www.hp.com/support. Settings ii. Copy/Print iii. Update the printer firmware Try upgrading the printer firmware. Check the paper-type setting for the tray. 3. Open the following menus: i. Adjust paper type b. If the page prints correctly, the problem is with the software program from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of toner ● Skewed images ● Smears ● Streaks Troubleshoot print quality To resolve print-quality issues, try...
... the control panel prompts to www.hp.com/support. Settings ii. Copy/Print iii. Update the printer firmware Try upgrading the printer firmware. Check the paper-type setting for the tray. 3. Open the following menus: i. Adjust paper type b. If the page prints correctly, the problem is with the software program from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of toner ● Skewed images ● Smears ● Streaks Troubleshoot print quality To resolve print-quality issues, try...
User Guide
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... toner cartridges and if applicable, the status of paper you are using, and click the OK button. 8. Select the Configuration/Status Pages menu. 3. Check the paper type setting (Windows) 117 In the Print dialog box, click the OK button to print the page. Click the Paper/Quality tab. 4. From the software program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button. 3. Check the paper type setting (macOS) Check the paper type setting for the type of other replaceable maintenance parts. Click the File menu...
... toner cartridges and if applicable, the status of paper you are using, and click the OK button. 8. Select the Configuration/Status Pages menu. 3. Check the paper type setting (Windows) 117 In the Print dialog box, click the OK button to print the page. Click the Paper/Quality tab. 4. From the software program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button. 3. Check the paper type setting (macOS) Check the paper type setting for the type of other replaceable maintenance parts. Click the File menu...
User Guide
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...problems HP PCL-6 driver This product-specific print driver supports Windows 8 and newer operating systems that are based on the printer control panel, select the Support Tools menu. 2. Select the following drivers from a software program and the printed pages have unexpected lines in Windows environments ● Might not be fully compatible with Windows Graphic Device Interface (GDI) for HP Color LaserJet Enterprise 5700. Try a different print driver Try a different print driver when printing from the HP Web site: Support for best speed in graphics, missing text, missing...
...problems HP PCL-6 driver This product-specific print driver supports Windows 8 and newer operating systems that are based on the printer control panel, select the Support Tools menu. 2. Select the following drivers from a software program and the printed pages have unexpected lines in Windows environments ● Might not be fully compatible with Windows Graphic Device Interface (GDI) for HP Color LaserJet Enterprise 5700. Try a different print driver Try a different print driver when printing from the HP Web site: Support for best speed in graphics, missing text, missing...
User Guide
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... 120 control panel help 68 locating 2 locating features 3 copy settings HP Embedded Web Server 53, 55 counterfeit supplies 134, 145 customer support online 134, 150 D default gateway, setting 62, 63 deleting stored jobs 45, 47 digital send settings HP Embedded Web Server 53, 55 dimensions, printer 8 disposal, end-of-life 152, 153 document feeder paper-feeding problems 71 double-sided printing Mac 43 Windows 40 duplex printing Mac 43 duplex printing (double-sided) settings (Windows) 40 Windows 40 duplexer jams 76 duplexing manually (Mac) 43 manually (Windows) 40 E easy-access USB port locating...
... 120 control panel help 68 locating 2 locating features 3 copy settings HP Embedded Web Server 53, 55 counterfeit supplies 134, 145 customer support online 134, 150 D default gateway, setting 62, 63 deleting stored jobs 45, 47 digital send settings HP Embedded Web Server 53, 55 dimensions, printer 8 disposal, end-of-life 152, 153 document feeder paper-feeding problems 71 double-sided printing Mac 43 Windows 40 duplex printing Mac 43 duplex printing (double-sided) settings (Windows) 40 Windows 40 duplexer jams 76 duplexing manually (Mac) 43 manually (Windows) 40 E easy-access USB port locating...
User Guide
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... (toner) locating 33 memory chip, toner cartridge description 134, 145 mercury-free product 152, 153 mobile printing Android devices 48, 51 mobile printing, software supported 8 multiple pages per sheet printing (Mac) 43 printing (Windows) 40 N Near Field Communication printing 48, 49 Netscape Navigator, versions supported HP embedded Web Server 53 HP Embedded Web Server 53 network printer name, changing 62 settings, changing 61 settings, viewing 61 network duplex settings, changing 63 network link speed settings, changing 63 network settings HP Embedded Web Server 53, 55, 60 networks default...
... (toner) locating 33 memory chip, toner cartridge description 134, 145 mercury-free product 152, 153 mobile printing Android devices 48, 51 mobile printing, software supported 8 multiple pages per sheet printing (Mac) 43 printing (Windows) 40 N Near Field Communication printing 48, 49 Netscape Navigator, versions supported HP embedded Web Server 53 HP Embedded Web Server 53 network printer name, changing 62 settings, changing 61 settings, viewing 61 network duplex settings, changing 63 network link speed settings, changing 63 network settings HP Embedded Web Server 53, 55, 60 networks default...
User Guide
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...Tray X orientation 19 paper jams 550-sheet trays 76 duplexer 76 fuser 106, 108, 112 locations 76 output bin 76, 114 right door 103 Tray 1 76 Tray 2 76, 80 Tray 4 89, 96 paper pickup problems solving 71, 74 paper trays overview 11 part numbers 26 paper type selecting (Windows) 40 paper types selecting (Mac) 43 paper, ordering 26 part numbers accessories 26 replacement parts 28 supplies 26 toner cartridges 26 potential shock hazard 2 power consumption 9 power usage 66 print media loading in Tray 1 11 print on both sides Mac 43 manually, Windows 40 Windows 40 print settings HP Embedded Web Server...
...Tray X orientation 19 paper jams 550-sheet trays 76 duplexer 76 fuser 106, 108, 112 locations 76 output bin 76, 114 right door 103 Tray 1 76 Tray 2 76, 80 Tray 4 89, 96 paper pickup problems solving 71, 74 paper trays overview 11 part numbers 26 paper type selecting (Windows) 40 paper types selecting (Mac) 43 paper, ordering 26 part numbers accessories 26 replacement parts 28 supplies 26 toner cartridges 26 potential shock hazard 2 power consumption 9 power usage 66 print media loading in Tray 1 11 print on both sides Mac 43 manually, Windows 40 Windows 40 print settings HP Embedded Web Server...
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... printing (Windows) 40 Tray 1 jams 76 loading envelopes 23 locating 2 paper orientation 11, 13 Tray 2 jams 76, 80 loading 17 locating 2 paper orientation 19 Tray 3 paper orientation 19 Tray 4 jams 89, 96 trays capacity 5 included 5 locating 2 use alternative letterhead mode 22 troubleshooting check toner-cartridge status 116, 117 jams 76, 77 network problems 128 overview 68 paper feed problems 71 wired network 128 wireless network 130 troubleshooting tools HP Embedded Web Server 53, 55, 58 two-sided printing settings (Windows) 40 U USB port enabling 51 W warranty customer self repair...
... printing (Windows) 40 Tray 1 jams 76 loading envelopes 23 locating 2 paper orientation 11, 13 Tray 2 jams 76, 80 loading 17 locating 2 paper orientation 19 Tray 3 paper orientation 19 Tray 4 jams 89, 96 trays capacity 5 included 5 locating 2 use alternative letterhead mode 22 troubleshooting check toner-cartridge status 116, 117 jams 76, 77 network problems 128 overview 68 paper feed problems 71 wired network 128 wireless network 130 troubleshooting tools HP Embedded Web Server 53, 55, 58 two-sided printing settings (Windows) 40 U USB port enabling 51 W warranty customer self repair...