User Guide
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... Set the sleep timer and configure the printer to use 1 watt or less of power 66 Set the sleep schedule...66 HP Web Jetadmin...67 Software and firmware updates...67 6 Solve problems...68 Control panel help system...68 Reset factory settings...69 Introduction...69 Method one: Reset factory settings from the printer control panel 69 Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)...69 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel or EWS 69 Change the "Very Low" settings ...70 Order supplies...
... Set the sleep timer and configure the printer to use 1 watt or less of power 66 Set the sleep schedule...66 HP Web Jetadmin...67 Software and firmware updates...67 6 Solve problems...68 Control panel help system...68 Reset factory settings...69 Introduction...69 Method one: Reset factory settings from the printer control panel 69 Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)...69 A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel or EWS 69 Change the "Very Low" settings ...70 Order supplies...
User Guide
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... "HP PCL 6" printer-specific print driver is available for download from the Printer Support page, and then use the Microsoft Add Printer tool to the software installer. Windows: The HP Software Installer can be downloaded from the printer-support website. Some features and page sizes in the HP Software Installer. 1. The "HP PCL-6" printer-specific print driver is not included in the print driver are supported with optional software when using the software installer. HP Easy Start is installed for this operating system as part of the software installation. Download...
... "HP PCL 6" printer-specific print driver is available for download from the Printer Support page, and then use the Microsoft Add Printer tool to the software installer. Windows: The HP Software Installer can be downloaded from the printer-support website. Some features and page sizes in the HP Software Installer. 1. The "HP PCL-6" printer-specific print driver is not included in the print driver are supported with optional software when using the software installer. HP Easy Start is installed for this operating system as part of the software installation. Download...
User Guide
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... and print drivers (continued) Operating system Print driver installed (from the software on the web) Windows Server 2019, 64-bit The PCL 6 printer-specific print driver is available for download from the printer-support website. For a current list of available hard-disk space Mobile printing solutions HP offers multiple mobile printing solutions to enable easy printing to www.hp.com/go/upd. NOTE: For details on wireless models ● AirPrint ● Android Printing ● HP Smart app Printer dimensions Make sure your printer environment...
... and print drivers (continued) Operating system Print driver installed (from the software on the web) Windows Server 2019, 64-bit The PCL 6 printer-specific print driver is available for download from the printer-support website. For a current list of available hard-disk space Mobile printing solutions HP offers multiple mobile printing solutions to enable easy printing to www.hp.com/go/upd. NOTE: For details on wireless models ● AirPrint ● Android Printing ● HP Smart app Printer dimensions Make sure your printer environment...
User Guide
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... disk drive 9EQ11A TAA-compliant hard disk drive 6HN31A HP Jetdirect accessory for Wi-Fi, BLE, NFC, and proximity badge reading 3JN69A Customer self-repair parts Customer self-repair (CSR) parts are available for no additional charge during the printer warranty period. Table 3-4 Customer self-repair (CSR) parts Item Description Self-replacement Part number options HP Color LaserJet 550 sheet Paper 550-sheet paper feeder (optional Tray Tray 3) Mandatory 6QN57A Configure the HP toner-cartridge-protection supply settings A network administrator can be installed by HP service...
... disk drive 9EQ11A TAA-compliant hard disk drive 6HN31A HP Jetdirect accessory for Wi-Fi, BLE, NFC, and proximity badge reading 3JN69A Customer self-repair parts Customer self-repair (CSR) parts are available for no additional charge during the printer warranty period. Table 3-4 Customer self-repair (CSR) parts Item Description Self-replacement Part number options HP Color LaserJet 550 sheet Paper 550-sheet paper feeder (optional Tray Tray 3) Mandatory 6QN57A Configure the HP toner-cartridge-protection supply settings A network administrator can be installed by HP service...
User Guide
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... time of copies to print from a mobile device or USB flash drive. Select the number of publication. 4 Print Print using the software, or print from this screen. 5. Click the tabs in the print driver. 3. To change settings, click the Printer Properties or Preferences button to print the job. 40 Chapter 4 Print The following information is selected. Click the Print button to open the print driver. Select the printer from a software application to print (Windows) Use the Print option from the list of the button varies for HP Color LaserJet Enterprise 5700...
... time of copies to print from a mobile device or USB flash drive. Select the number of publication. 4 Print Print using the software, or print from this screen. 5. Click the tabs in the print driver. 3. To change settings, click the Printer Properties or Preferences button to print the job. 40 Chapter 4 Print The following information is selected. Click the Print button to open the print driver. Select the printer from a software application to print (Windows) Use the Print option from the list of the button varies for HP Color LaserJet Enterprise 5700...
User Guide
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... for different software programs. 4. Manually print on both sides or print multiple pages per sheet. The following procedure describes the basic printing process for your printer has an automatic duplexer installed, you install the HP print driver. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to print on both sides (macOS) Use this procedure for macOS, including how to adjust the print settings. Use a paper size and type supported by the duplexer. Click the File menu, and...
... for different software programs. 4. Manually print on both sides or print multiple pages per sheet. The following procedure describes the basic printing process for your printer has an automatic duplexer installed, you install the HP print driver. Select the printer. 3. Click Show Details or Copies & Pages, and then select other menus to print on both sides (macOS) Use this procedure for macOS, including how to adjust the print settings. Use a paper size and type supported by the duplexer. Click the File menu, and...
User Guide
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... Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu. Additional print tasks Locate information on the printer to print later or print privately Store print jobs in the printer memory for the print job. ● Edge-To-Edge Printing: Select this option to print close to fit a specific paper size ● Print the first or last pages of options available. Create a stored job (Windows) Store jobs on the USB flash drive for different software programs. Additional print tasks 45 Click the Print button...
... Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu. Additional print tasks Locate information on the printer to print later or print privately Store print jobs in the printer memory for the print job. ● Edge-To-Edge Printing: Select this option to print close to fit a specific paper size ● Print the first or last pages of options available. Create a stored job (Windows) Store jobs on the USB flash drive for different software programs. Additional print tasks 45 Click the Print button...
User Guide
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... to open and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Advanced configuration with the HP Embedded Web Server (EWS) Use the HP Embedded Web Server to manage advanced printing functions. 5 Manage the printer Utilize management tools, configure security and energy-conservation settings, and manage firmware updates for HP Color LaserJet Enterprise 5700. Introduction Use the HP Embedded Web Server to an IP-based network. Internet access is connected to manage printing functions...
... to open and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information Advanced configuration with the HP Embedded Web Server (EWS) Use the HP Embedded Web Server to manage advanced printing functions. 5 Manage the printer Utilize management tools, configure security and energy-conservation settings, and manage firmware updates for HP Color LaserJet Enterprise 5700. Introduction Use the HP Embedded Web Server to an IP-based network. Internet access is connected to manage printing functions...
User Guide
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... Web Server Information tab Menu Description Device Status Shows the printer status and shows the estimated life remaining of pages the printer has printed, grouped by size, type, and paper print path. Configuration Page Shows the information found on the General tab. Event Log Page Shows a list of the jobs that help solve problems. These pages also show additional services available for the printer. To customize these entries, click the Device Information menu on the configuration page. Use the HP Instant Support...
... Web Server Information tab Menu Description Device Status Shows the printer status and shows the estimated life remaining of pages the printer has printed, grouped by size, type, and paper print path. Configuration Page Shows the information found on the General tab. Event Log Page Shows a list of the jobs that help solve problems. These pages also show additional services available for the printer. To customize these entries, click the Device Information menu on the configuration page. Use the HP Instant Support...
User Guide
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... all HP Embedded Web Server pages. This link displays in which interactions with the printer. Set which to display the HP Embedded Web Server information. The file can be used with the printer cause it . Reset Factory Settings Restore printer settings to the printer. Device Information Language Name the printer and assign an asset number to it to wake from sleep mode. Set the language in the footer area on the control-panel display. If necessary, use this file to restore data to the factory defaults...
... all HP Embedded Web Server pages. This link displays in which interactions with the printer. Set which to display the HP Embedded Web Server information. The file can be used with the printer cause it . Reset Factory Settings Restore printer settings to the printer. Device Information Language Name the printer and assign an asset number to it to wake from sleep mode. Set the language in the footer area on the control-panel display. If necessary, use this file to restore data to the factory defaults...
User Guide
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... 5-4 HP Embedded Web Server Print tab Menu Description Print from USB Drive Settings Enable or disable the Print from specific software programs. Adjust the PCL and PostScript settings for all print jobs. Restrict Color Permit or restrict color printing. (Color printers only) PCL and PostScript Settings Specify permissions for individual users or for settings in the footer of the printer. Quota Settings Provides connection information about third-party job-statistics services, or enables local serverless device job accounting. Other Links list Configure which links display in...
... 5-4 HP Embedded Web Server Print tab Menu Description Print from USB Drive Settings Enable or disable the Print from specific software programs. Adjust the PCL and PostScript settings for all print jobs. Restrict Color Permit or restrict color printing. (Color printers only) PCL and PostScript Settings Specify permissions for individual users or for settings in the footer of the printer. Quota Settings Provides connection information about third-party job-statistics services, or enables local serverless device job accounting. Other Links list Configure which links display in...
User Guide
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... 5-7 HP Embedded Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the printer. ● Set a custom device Service Access Code. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from different domains. Configure settings for access...
... 5-7 HP Embedded Web Server Security tab Menu Description General Security Settings for general security, including the following: ● Configure an administrator password to restrict access to certain features on the printer. ● Set a custom device Service Access Code. ● Set PJL password for processing PJL commands. ● Set file system access and firmware upgrade security. ● Enable or disable the Host USB port on the control panel or the USB connectivity port on the formatter for printing directly from different domains. Configure settings for access...
User Guide
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... Jam in right door (Fuser wrap jam) z = Fuser mode. Recommended action for customers When a jam occurs, the control panel displays a message and an animation that assists in use. This can be 0-9 or A-F. ● 13.B9.Cz Jam in right door y = jam type (A or D) z = Paper tray. 3. This can be 0-5 or "D" for the fuser to clear paper jams in the right door and fuser area. Wait for duplex print jobs. If the error persists, contact your HP-authorized service or support provider, or contact customer support...
... Jam in right door (Fuser wrap jam) z = Fuser mode. Recommended action for customers When a jam occurs, the control panel displays a message and an animation that assists in use. This can be 0-9 or A-F. ● 13.B9.Cz Jam in right door y = jam type (A or D) z = Paper tray. 3. This can be 0-5 or "D" for the fuser to clear paper jams in the right door and fuser area. Wait for duplex print jobs. If the error persists, contact your HP-authorized service or support provider, or contact customer support...
User Guide
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....hp.com/support. Copy/Print iii. Select the paper type that matches the type loaded in the order presented. Check the paper-type setting for the tray. 3. Open the following menus: i. NOTE: The print driver settings will override any control panel settings. 116 Chapter 6 Solve problems ● Scattered dots of missing toner. To troubleshoot specific image defects, see Troubleshoot image defects. Update the printer firmware Try upgrading the printer firmware. For instructions, go to increase or decrease the humidity and resistance setting. 5. Make sure the paper loaded...
....hp.com/support. Copy/Print iii. Select the paper type that matches the type loaded in the order presented. Check the paper-type setting for the tray. 3. Open the following menus: i. NOTE: The print driver settings will override any control panel settings. 116 Chapter 6 Solve problems ● Scattered dots of missing toner. To troubleshoot specific image defects, see Troubleshoot image defects. Update the printer firmware Try upgrading the printer firmware. For instructions, go to increase or decrease the humidity and resistance setting. 5. Make sure the paper loaded...
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... Print button. Check the paper type setting (Windows) 117 Click the Paper/Quality tab. 4. From the Home screen on the printer control panel, select the Reports menu. 2. In the Printer menu, select the printer. 3. Open the menus drop-down list. 5. Select the option for the type of paper types that best describes your paper. 7. Click the File menu, and then click the Print option. 2. By default, the print driver displays the Copies & Pages menu. Click the OK button to print the job. Select a type from the Media Type drop-down list...
... Print button. Check the paper type setting (Windows) 117 Click the Paper/Quality tab. 4. From the Home screen on the printer control panel, select the Reports menu. 2. In the Printer menu, select the printer. 3. Open the menus drop-down list. 5. Select the option for the type of paper types that best describes your paper. 7. Click the File menu, and then click the Print option. 2. By default, the print driver displays the Copies & Pages menu. Click the OK button to print the job. Select a type from the Media Type drop-down list...
User Guide
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... new settings. Try a different print driver Try a different print driver when printing from the HP Web site: Support for best speed in Windows environments ● Might not be fully compatible with Windows Graphic Device Interface (GDI) for HP Color LaserJet Enterprise 5700. For a list of supported operating systems, go to www.hp.com/go /support. HP PCL-6 driver This product-specific print driver supports Windows 8 and newer operating systems that support version 3 drivers. From the Home screen on PCL 5 Troubleshoot color quality Calibrating the printer can help ensure color...
... new settings. Try a different print driver Try a different print driver when printing from the HP Web site: Support for best speed in Windows environments ● Might not be fully compatible with Windows Graphic Device Interface (GDI) for HP Color LaserJet Enterprise 5700. For a list of supported operating systems, go to www.hp.com/go /support. HP PCL-6 driver This product-specific print driver supports Windows 8 and newer operating systems that support version 3 drivers. From the Home screen on PCL 5 Troubleshoot color quality Calibrating the printer can help ensure color...
User Guide
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... 120 control panel help 68 locating 2 locating features 3 copy settings HP Embedded Web Server 53, 55 counterfeit supplies 134, 145 customer support online 134, 150 D default gateway, setting 62, 63 deleting stored jobs 45, 47 digital send settings HP Embedded Web Server 53, 55 dimensions, printer 8 disposal, end-of-life 152, 153 document feeder paper-feeding problems 71 double-sided printing Mac 43 Windows 40 duplex printing Mac 43 duplex printing (double-sided) settings (Windows) 40 Windows 40 duplexer jams 76 duplexing manually (Mac) 43 manually (Windows) 40 E easy-access USB port locating...
... 120 control panel help 68 locating 2 locating features 3 copy settings HP Embedded Web Server 53, 55 counterfeit supplies 134, 145 customer support online 134, 150 D default gateway, setting 62, 63 deleting stored jobs 45, 47 digital send settings HP Embedded Web Server 53, 55 dimensions, printer 8 disposal, end-of-life 152, 153 document feeder paper-feeding problems 71 double-sided printing Mac 43 Windows 40 duplex printing Mac 43 duplex printing (double-sided) settings (Windows) 40 Windows 40 duplexer jams 76 duplexing manually (Mac) 43 manually (Windows) 40 E easy-access USB port locating...
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... (toner) locating 33 memory chip, toner cartridge description 134, 145 mercury-free product 152, 153 mobile printing Android devices 48, 51 mobile printing, software supported 8 multiple pages per sheet printing (Mac) 43 printing (Windows) 40 N Near Field Communication printing 48, 49 Netscape Navigator, versions supported HP embedded Web Server 53 HP Embedded Web Server 53 network printer name, changing 62 settings, changing 61 settings, viewing 61 network duplex settings, changing 63 network link speed settings, changing 63 network settings HP Embedded Web Server 53, 55, 60 networks default...
... (toner) locating 33 memory chip, toner cartridge description 134, 145 mercury-free product 152, 153 mobile printing Android devices 48, 51 mobile printing, software supported 8 multiple pages per sheet printing (Mac) 43 printing (Windows) 40 N Near Field Communication printing 48, 49 Netscape Navigator, versions supported HP embedded Web Server 53 HP Embedded Web Server 53 network printer name, changing 62 settings, changing 61 settings, viewing 61 network duplex settings, changing 63 network link speed settings, changing 63 network settings HP Embedded Web Server 53, 55, 60 networks default...
User Guide
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...Tray X orientation 19 paper jams 550-sheet trays 76 duplexer 76 fuser 106, 108, 112 locations 76 output bin 76, 114 right door 103 Tray 1 76 Tray 2 76, 80 Tray 4 89, 96 paper pickup problems solving 71, 74 paper trays overview 11 part numbers 26 paper type selecting (Windows) 40 paper types selecting (Mac) 43 paper, ordering 26 part numbers accessories 26 replacement parts 28 supplies 26 toner cartridges 26 potential shock hazard 2 power consumption 9 power usage 66 print media loading in Tray 1 11 print on both sides Mac 43 manually, Windows 40 Windows 40 print settings HP Embedded Web Server...
...Tray X orientation 19 paper jams 550-sheet trays 76 duplexer 76 fuser 106, 108, 112 locations 76 output bin 76, 114 right door 103 Tray 1 76 Tray 2 76, 80 Tray 4 89, 96 paper pickup problems solving 71, 74 paper trays overview 11 part numbers 26 paper type selecting (Windows) 40 paper types selecting (Mac) 43 paper, ordering 26 part numbers accessories 26 replacement parts 28 supplies 26 toner cartridges 26 potential shock hazard 2 power consumption 9 power usage 66 print media loading in Tray 1 11 print on both sides Mac 43 manually, Windows 40 Windows 40 print settings HP Embedded Web Server...
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... printing (Windows) 40 Tray 1 jams 76 loading envelopes 23 locating 2 paper orientation 11, 13 Tray 2 jams 76, 80 loading 17 locating 2 paper orientation 19 Tray 3 paper orientation 19 Tray 4 jams 89, 96 trays capacity 5 included 5 locating 2 use alternative letterhead mode 22 troubleshooting check toner-cartridge status 116, 117 jams 76, 77 network problems 128 overview 68 paper feed problems 71 wired network 128 wireless network 130 troubleshooting tools HP Embedded Web Server 53, 55, 58 two-sided printing settings (Windows) 40 U USB port enabling 51 W warranty customer self repair...
... printing (Windows) 40 Tray 1 jams 76 loading envelopes 23 locating 2 paper orientation 11, 13 Tray 2 jams 76, 80 loading 17 locating 2 paper orientation 19 Tray 3 paper orientation 19 Tray 4 jams 89, 96 trays capacity 5 included 5 locating 2 use alternative letterhead mode 22 troubleshooting check toner-cartridge status 116, 117 jams 76, 77 network problems 128 overview 68 paper feed problems 71 wired network 128 wireless network 130 troubleshooting tools HP Embedded Web Server 53, 55, 58 two-sided printing settings (Windows) 40 U USB port enabling 51 W warranty customer self repair...