HP Color LaserJet CP4005 - User Guide
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...Troubleshooting common Macintosh problems 207 Solving problems with Mac OS X 207 Color printing problems ...210 Printout color error ...210 Incorrect shade ...210 Missing color ...210 Cartridge error ...211 Color match error ...211 Print quality troubleshooting ...212 Print quality problems ...Web server (for printers with network connections) ......... 230 Part numbers ...231 Appendix C Service and Support Hewlett-Packard limited warranty statement 236 Print cartridge limited warranty statement 237 Fuser and transfer unit limited warranty statement 238 HP maintenance agreements ...239...
...Troubleshooting common Macintosh problems 207 Solving problems with Mac OS X 207 Color printing problems ...210 Printout color error ...210 Incorrect shade ...210 Missing color ...210 Cartridge error ...211 Color match error ...211 Print quality troubleshooting ...212 Print quality problems ...Web server (for printers with network connections) ......... 230 Part numbers ...231 Appendix C Service and Support Hewlett-Packard limited warranty statement 236 Print cartridge limited warranty statement 237 Fuser and transfer unit limited warranty statement 238 HP maintenance agreements ...239...
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Walk around 7 Figure 1-1 Front view (HP Color LaserJet CP4005dnwith optional 500-sheet feeder shown) 1 Duplexer 2 Top cover 3 Control panel 4 Front cover (access to print cartridges, transfer unit, and fuser) 5 Tray 1 6 On/off switch 7 Tray 2 8 Optional Tray 3 ENWW Walk around The following illustrations identify the locations and names of key components of this printer.
Walk around 7 Figure 1-1 Front view (HP Color LaserJet CP4005dnwith optional 500-sheet feeder shown) 1 Duplexer 2 Top cover 3 Control panel 4 Front cover (access to print cartridges, transfer unit, and fuser) 5 Tray 1 6 On/off switch 7 Tray 2 8 Optional Tray 3 ENWW Walk around The following illustrations identify the locations and names of key components of this printer.
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... that were printed on the display until the printer finishes printing the usage page. NOTE If the printer is configured with an HP Jetdirect print server an additional configuration page will not show the remaining life for the following printer supplies: ● Print cartridges (all colors) ● Transfer unit ● Fuser To print the supplies status page...
... that were printed on the display until the printer finishes printing the usage page. NOTE If the printer is configured with an HP Jetdirect print server an additional configuration page will not show the remaining life for the following printer supplies: ● Print cartridges (all colors) ● Transfer unit ● Fuser To print the supplies status page...
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Remove the used print cartridge in the bag for recycling. ENWW Changing print cartridges 145 Remove the new print cartridge from the printer. 4. Pull down the front cover and transfer unit. Place the used print cartridge from the bag. If the transfer unit is open. 2. CAUTION Do not place any item on the transfer unit while it is punctured, print quality problems could result. 3.
Remove the used print cartridge in the bag for recycling. ENWW Changing print cartridges 145 Remove the new print cartridge from the printer. 4. Pull down the front cover and transfer unit. Place the used print cartridge from the bag. If the transfer unit is open. 2. CAUTION Do not place any item on the transfer unit while it is punctured, print quality problems could result. 3.
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... 2 Print cartridges 3 Transfer unit Supply replacement guidelines To facilitate the replacement of supplies, keep the following figure illustrates the location of each supply item or find more information at http://www.hp.com/support/ljcp4005. Use of non-HP products may cause problems requiring...not covered by their labeling and their blue plastic handles. CAUTION Hewlett-Packard recommends the use genuine HP supplies, the printer automatically notifies you when supplies are identified by the HewlettPackard extended warranty or service agreements. Replacing supplies When...
... 2 Print cartridges 3 Transfer unit Supply replacement guidelines To facilitate the replacement of supplies, keep the following figure illustrates the location of each supply item or find more information at http://www.hp.com/support/ljcp4005. Use of non-HP products may cause problems requiring...not covered by their labeling and their blue plastic handles. CAUTION Hewlett-Packard recommends the use genuine HP supplies, the printer automatically notifies you when supplies are identified by the HewlettPackard extended warranty or service agreements. Replacing supplies When...
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... onboard NVRAM 3. If the problem persists, contact HP Support at http://www.hp.com/support/ljcp4005. A printer motor error has occurred. 1. Ensure that the transfer unit is full. If the error reappears, turn the printer off then on . 2. Pressing 1. If the problem persists, contact HP Support at http://www.hp.com/ support/ljcp4005. If the problem persists, contact...
... onboard NVRAM 3. If the problem persists, contact HP Support at http://www.hp.com/support/ljcp4005. A printer motor error has occurred. 1. Ensure that the transfer unit is full. If the error reappears, turn the printer off then on . 2. Pressing 1. If the problem persists, contact HP Support at http://www.hp.com/ support/ljcp4005. If the problem persists, contact...
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... the device. Turn the printer off write protection, using HP Web Jetadmin. 2. Open the top and front covers. Open the image transfer unit. 166 Chapter 8 Problem solving ENWW If the message persists, turn the printer off then on a level connection with the printer. You can use Web ...try again. Press to the Flash Memory, turn the printer off . 3. To enable writing to see step by the printer administrator. CAUTION The image transfer unit can be reinserted before printing can continue. Turn the printer off then on the file system but was unsuccessful ...
... the device. Turn the printer off write protection, using HP Web Jetadmin. 2. Open the top and front covers. Open the image transfer unit. 166 Chapter 8 Problem solving ENWW If the message persists, turn the printer off then on a level connection with the printer. You can use Web ...try again. Press to the Flash Memory, turn the printer off . 3. To enable writing to see step by the printer administrator. CAUTION The image transfer unit can be reinserted before printing can continue. Turn the printer off then on the file system but was unsuccessful ...
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... paper path flushed, and any remaining incoming data on . The printer is displayed while the event log No action necessary. The printer jammed or detected misplaced paper when turned on the active data channel is doing an internal test. Close image transfer unit and then close the top and front covers. Remove the card...
... paper path flushed, and any remaining incoming data on . The printer is displayed while the event log No action necessary. The printer jammed or detected misplaced paper when turned on the active data channel is doing an internal test. Close image transfer unit and then close the top and front covers. Remove the card...
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...EIO disk drive. If the message reappears, there may be easily damaged. 2. Open the image transfer unit. 3. Close image transfer unit and then close the top and front covers. The printer received data and is currently deleting the stored job. Prompt for example, to perform an illogical ...operation (for setting the printer date and time. The printer is waiting for jobs that attempted to download ...
...EIO disk drive. If the message reappears, there may be easily damaged. 2. Open the image transfer unit. 3. Close image transfer unit and then close the top and front covers. The printer received data and is currently deleting the stored job. Prompt for example, to perform an illogical ...operation (for setting the printer date and time. The printer is waiting for jobs that attempted to download ...
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... press The supplies gauge will also delete any files saved in RAM. CAUTION The image transfer unit can be written to the disk, turn the printer off write protection, using HP Web Jetadmin. 2. Use the HP Web Jetadmin software to store something on . To clear the message, press the key.... WRITE PROTECTED To clear press alternates with Ready Event Log Empty FLASH FILE OPERATION FAILED To clear press alternates with Ready Genuine HP supplies installed INCOMPATIBLE [COLOR] CARTRIDGE alternates with this device. Open the top and front covers. control panel, and the event log is not intended ...
... press The supplies gauge will also delete any files saved in RAM. CAUTION The image transfer unit can be written to the disk, turn the printer off write protection, using HP Web Jetadmin. 2. Use the HP Web Jetadmin software to store something on . To clear the message, press the key.... WRITE PROTECTED To clear press alternates with Ready Event Log Empty FLASH FILE OPERATION FAILED To clear press alternates with Ready Genuine HP supplies installed INCOMPATIBLE [COLOR] CARTRIDGE alternates with this device. Open the top and front covers. control panel, and the event log is not intended ...
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... press The supplies gauge will return to highlight the transfer unit. 3. sure the installed supply item is not installed correctly. Press to Ready. Press and to access the SUPPLIES STATUS menu. 2. Press to step through the instructions. CARD SLOT X = font card in the printer and is not installed correctly. 1. The wrong PIN was...
... press The supplies gauge will return to highlight the transfer unit. 3. sure the installed supply item is not installed correctly. Press to Ready. Press and to access the SUPPLIES STATUS menu. 2. Press to step through the instructions. CARD SLOT X = font card in the printer and is not installed correctly. 1. The wrong PIN was...
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... empty. Otherwise, press to be easily damaged. 2. Follow the instructions on the Print on Both Sides instruction dialog box at the printer. 172 Chapter 8 Problem solving ENWW CAUTION The image transfer unit can be printed. another tray press alternates with MANUALLY FEED [TYPE] [SIZE] For help press MANUALLY FEED OUTPUT STACK alternates with...
... empty. Otherwise, press to be easily damaged. 2. Follow the instructions on the Print on Both Sides instruction dialog box at the printer. 172 Chapter 8 Problem solving ENWW CAUTION The image transfer unit can be printed. another tray press alternates with MANUALLY FEED [TYPE] [SIZE] For help press MANUALLY FEED OUTPUT STACK alternates with...
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... needs to the online Ready state when the page is completed. messages pending at the display. The printer is paused, and there are no error Press the Stop key. The transfer unit is in the process of life. Order the transfer kit. A firmware upgrade is near end of clearing data. Test is in process...
... needs to the online Ready state when the page is completed. messages pending at the display. The printer is paused, and there are no error Press the Stop key. The transfer unit is in the process of life. Order the transfer kit. A firmware upgrade is near end of clearing data. Test is in process...
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...kit. CAUTION The image transfer unit can continue although print quality might be easily damaged. 4. Supplies ordering information is nearing the end of its useful life 1. The fuser kit has reached the end of its life. 1. The fuser is also available from the printer. 4. REPLACE FUSER ...Stop REPLACE [COLOR] CARTRIDGE The supplies gauge will display the consumption levels of life and the COLOR SUPPLY OUT setting in the SYSTEM SETUP menu is also available from the embedded Web server. Open the front and top covers and then open the image transfer unit. Supplies ordering...
...kit. CAUTION The image transfer unit can continue although print quality might be easily damaged. 4. Supplies ordering information is nearing the end of its useful life 1. The fuser kit has reached the end of its life. 1. The fuser is also available from the printer. 4. REPLACE FUSER ...Stop REPLACE [COLOR] CARTRIDGE The supplies gauge will display the consumption levels of life and the COLOR SUPPLY OUT setting in the SYSTEM SETUP menu is also available from the embedded Web server. Open the front and top covers and then open the image transfer unit. Supplies ordering...
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... located on either side of the bottom of the transfer unit and lift the unit out of the unit downward. 3. Supplies ordering information is also available from the embedded Web server. The transfer unit is restoring settings. The printer is nearing the end of the printer. ● Install the new transfer unit. ● Close the front and top covers. ●...
... located on either side of the bottom of the transfer unit and lift the unit out of the unit downward. 3. Supplies ordering information is also available from the embedded Web server. The transfer unit is restoring settings. The printer is nearing the end of the printer. ● Install the new transfer unit. ● Close the front and top covers. ●...
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... is either not installed or not correctly installed in color. alternates with The tray is missing, incorrectly placed, out, or low. 2. Open the image transfer unit. 3. factory settings RESTRICTED FROM PRINTING IN COLOR The printer is set the user or program permissions that will allow...and Press Stop when ready to stop this test. Transfer unit can be easily damaged. Open the top and front covers. Control panel message Description Recommended action a restore action, such as RESTORE COLOR VALUES. Restoring... The printer is in the feed direction than the size configured...
... is either not installed or not correctly installed in color. alternates with The tray is missing, incorrectly placed, out, or low. 2. Open the image transfer unit. 3. factory settings RESTRICTED FROM PRINTING IN COLOR The printer is set the user or program permissions that will allow...and Press Stop when ready to stop this test. Transfer unit can be easily damaged. Open the top and front covers. Control panel message Description Recommended action a restore action, such as RESTORE COLOR VALUES. Restoring... The printer is in the feed direction than the size configured...
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.... If necessary, press after the tray is empty and the current Refill the tray at http://www.hp.com/support/ljcp4005. View tray configurations (type and size) media to match the paper loaded in the printer. USB ACCESSORY ERROR For help press alternates with Ready Unable to use. 3. This message appears when... change the paper size or type to use for the print job. RAM disk settings have been changed before No action necessary. Close the image transfer unit and then close the top and front covers. 5. the paper. 2.
.... If necessary, press after the tray is empty and the current Refill the tray at http://www.hp.com/support/ljcp4005. View tray configurations (type and size) media to match the paper loaded in the printer. USB ACCESSORY ERROR For help press alternates with Ready Unable to use. 3. This message appears when... change the paper size or type to use for the print job. RAM disk settings have been changed before No action necessary. Close the image transfer unit and then close the top and front covers. 5. the paper. 2.
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... and will display the consumption levels of print cartridges. Open the image transfer unit. 3. Close image transfer unit and then close the top and front covers. 182 Chapter 8 Problem solving ENWW The printer is installed in the wrong 1. information. Control panel message to reinitialize ...the incorrect print cartridge. 4. The printer is completed. This message is coming out of the Turn the printer off then on. Install the correct print cartridge. 5. If the message persists, contact HP Support at http://www.hp.com/support/ljcp4005. Description Recommended action...
... and will display the consumption levels of print cartridges. Open the image transfer unit. 3. Close image transfer unit and then close the top and front covers. 182 Chapter 8 Problem solving ENWW The printer is installed in the wrong 1. information. Control panel message to reinitialize ...the incorrect print cartridge. 4. The printer is completed. This message is coming out of the Turn the printer off then on. Install the correct print cartridge. 5. If the message persists, contact HP Support at http://www.hp.com/support/ljcp4005. Description Recommended action...
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... until the page completely settles in Tray 1. Print media is printed. See Replacing supplies for more information, see http://www.hp.com/support/ljcp4005. For more information. See Supported media weights and sizes. Print media is loaded incorrectly. Reload media into...duplexing, the print media is installed incorrectly, causing repeated jams. Verify that all print cartridges, the transfer unit, and the fuser are not adjusted correctly. Check the printer control panel for resolving them. A supply item is removed before it . Common causes of paper jams...
... until the page completely settles in Tray 1. Print media is printed. See Replacing supplies for more information, see http://www.hp.com/support/ljcp4005. For more information. See Supported media weights and sizes. Print media is loaded incorrectly. Reload media into...duplexing, the print media is installed incorrectly, causing repeated jams. Verify that all print cartridges, the transfer unit, and the fuser are not adjusted correctly. Check the printer control panel for resolving them. A supply item is removed before it . Common causes of paper jams...
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It is 190°C (374°F). Open the top and front covers. 2. Grasp any visible media by both corners and pull to cool before touching the fuser. 1. Grasp the green handle on the transfer unit and pull down. The fuser's operating temperature is hot and could cause burns! Wait ten minutes to allow the fuser to remove it. 3. Clearing a jam in the top cover area WARNING! Do not touch the fuser. ENWW Clearing jams 189
It is 190°C (374°F). Open the top and front covers. 2. Grasp any visible media by both corners and pull to cool before touching the fuser. 1. Grasp the green handle on the transfer unit and pull down. The fuser's operating temperature is hot and could cause burns! Wait ten minutes to allow the fuser to remove it. 3. Clearing a jam in the top cover area WARNING! Do not touch the fuser. ENWW Clearing jams 189