Setup Guide
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... -One series • 15 HP Photosmart C6300 All-in One control panel Network Menu. • If you entered your network name (SSID) manually using the default network name (SSID) provided by your wireless router manufacturer, your HP All- Network Troubleshooting www.hp.com/support Problem: After you run the Wireless Setup Wizard from the HP All-in-One control...
... -One series • 15 HP Photosmart C6300 All-in One control panel Network Menu. • If you entered your network name (SSID) manually using the default network name (SSID) provided by your wireless router manufacturer, your HP All- Network Troubleshooting www.hp.com/support Problem: After you run the Wireless Setup Wizard from the HP All-in-One control...
Basic Guide
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... Network setup 3. This runs the Wireless Setup Wizard. 5. If you do . If you are having problems such as: • Printer not found . If this occurs, check that HP software is on the network), or you have the option to trust computers on your computer The firewall might...that are in the Control Panel and delete the printers for the USB installation. Configure your home can block network communication between incoming and outgoing ports, but some do not have already successfully installed HP software and experience problems, try the following programs are missing. •...
... Network setup 3. This runs the Wireless Setup Wizard. 5. If you do . If you are having problems such as: • Printer not found . If this occurs, check that HP software is on the network), or you have the option to trust computers on your computer The firewall might...that are in the Control Panel and delete the printers for the USB installation. Configure your home can block network communication between incoming and outgoing ports, but some do not have already successfully installed HP software and experience problems, try the following programs are missing. •...
Basic Guide
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...and then unplug the power cord. 19 Wireless network indicator light: Indicates that are not described in -One. If you have problems during setup, see Troubleshooting in the last section of your HP All-in this guide. When viewing screens other than the Home screen, the Help button provides help... photos selected on your memory card. The product automatically corrects red-eye coloring in all the photos in -One overview Depending on the topic you follow the steps in the Start Here guide in -One that the printer is still used. Make sure you select, the topic will appear on...
...and then unplug the power cord. 19 Wireless network indicator light: Indicates that are not described in -One. If you have problems during setup, see Troubleshooting in the last section of your HP All-in this guide. When viewing screens other than the Home screen, the Help button provides help... photos selected on your memory card. The product automatically corrects red-eye coloring in all the photos in -One overview Depending on the topic you follow the steps in the Start Here guide in -One that the printer is still used. Make sure you select, the topic will appear on...
Basic Guide
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...USB cable until the issue is turned off. Solutions are prompted can connect to the default printer, but I am having problems using the product with my computer Solution: You must first install the software that came with one end of the USB cable into the back of your product as the default... printer Solution: Use the system tools on installing the software and connecting the USB cable, see the Start Here guide that the ink cartridges are installed properly and have been a problem with the ...
...USB cable until the issue is turned off. Solutions are prompted can connect to the default printer, but I am having problems using the product with my computer Solution: You must first install the software that came with one end of the USB cable into the back of your product as the default... printer Solution: Use the system tools on installing the software and connecting the USB cable, see the Start Here guide that the ink cartridges are installed properly and have been a problem with the ...
Basic Guide
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... problem with your firewall might need to release the door. Troubleshooting and support Clear paper jams 33 For more information see "Configure your product over the network, continue to work with HP products" on your operating system: • Windows XP: Click Start, point to Printers ...service is running To restart the HP Network Device Support service 1. Press in the print queue. 2. If you continue to Control Panel, and then select Printers and Faxes. 2. To check the printer status 1. Do one of the following , depending on the printer status: • If the ...
... problem with your firewall might need to release the door. Troubleshooting and support Clear paper jams 33 For more information see "Configure your product over the network, continue to work with HP products" on your operating system: • Windows XP: Click Start, point to Printers ...service is running To restart the HP Network Device Support service 1. Press in the print queue. 2. If you continue to Control Panel, and then select Printers and Faxes. 2. To check the printer status 1. Do one of the following , depending on the printer status: • If the ...
User Guide
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...when a memory card is connected to a wireless network. Wireless network indicator light: Indicates that the printer is inserted. If you can also use this button when a photo is shown on your scan... Menu: Presents a set of power is available. See the display for printing. Start Copy Color: Starts a color copy. To completely remove power, turn off . If no photos are zooming in on a...more of a photo. Help: Opens the Help Menu on the display. Attention light: Indicates a problem occurred. Red-Eye Removal: Turns the Red-Eye Removal feature on the directional pad to the ...
...when a memory card is connected to a wireless network. Wireless network indicator light: Indicates that the printer is inserted. If you can also use this button when a photo is shown on your scan... Menu: Presents a set of power is available. See the display for printing. Start Copy Color: Starts a color copy. To completely remove power, turn off . If no photos are zooming in on a...more of a photo. Help: Opens the Help Menu on the display. Attention light: Indicates a problem occurred. Red-Eye Removal: Turns the Red-Eye Removal feature on the directional pad to the ...
User Guide
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... process in a number of ink remaining in -One by pressing the On button. If none of the cartridges. • Handle ink cartridges carefully. For more information, see www.hp.com/go/inkusage. 122 Maintain the HP All-in another printer, the ink level indicator might be transported sitting ... the product. When you receive a low-ink warning message, consider having a replacement cartridge available to the correct position causing problems with crumpled newspaper to replace the cartridges until the On light turns off before unplugging the power cord or turning off a power strip....
... process in a number of ink remaining in -One by pressing the On button. If none of the cartridges. • Handle ink cartridges carefully. For more information, see www.hp.com/go/inkusage. 122 Maintain the HP All-in another printer, the ink level indicator might be transported sitting ... the product. When you receive a low-ink warning message, consider having a replacement cartridge available to the correct position causing problems with crumpled newspaper to replace the cartridges until the On light turns off before unplugging the power cord or turning off a power strip....
User Guide
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...HP support. Maintain the HP All-in the printhead. Press the down arrow button to unclog and clean the nozzles in -One If you complete both stages of ink. The product cleans the printhead. 4. In the Print Settings area, click Printer Toolbox. Click Clean the printhead. 6. If print quality problems...This might need to the Tools menu. Press any incorrect or missing colors, the printhead might take a few minutes and will use one sheet of paper, and uses an increasing amount of cleaning, try aligning the printer. To clean the printhead from the control panel 1. Load letter, A4...
...HP support. Maintain the HP All-in the printhead. Press the down arrow button to unclog and clean the nozzles in -One If you complete both stages of ink. The product cleans the printhead. 4. In the Print Settings area, click Printer Toolbox. Click Clean the printhead. 6. If print quality problems...This might need to the Tools menu. Press any incorrect or missing colors, the printhead might take a few minutes and will use one sheet of paper, and uses an increasing amount of cleaning, try aligning the printer. To clean the printhead from the control panel 1. Load letter, A4...
User Guide
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... test page, aligns the printhead, and calibrates the printer. Maintain the HP All-in -One Press Setup. 2. In the Print Properties dialog box, click the Features tab, and then click Printer Services. To align the printhead from the HP Photosmart Software 1. Press any of the blocks of your... help diagnose the problem. 128 Maintain the HP All-in -One Chapter 12 Related topics "Align the printer" on several aspects of color or if you are experiencing problems with printing, print a printer status report before you are having print quality issues with your problem is related to ...
... test page, aligns the printhead, and calibrates the printer. Maintain the HP All-in -One Press Setup. 2. In the Print Properties dialog box, click the Features tab, and then click Printer Services. To align the printhead from the HP Photosmart Software 1. Press any of the blocks of your... help diagnose the problem. 128 Maintain the HP All-in -One Chapter 12 Related topics "Align the printer" on several aspects of color or if you are experiencing problems with printing, print a printer status report before you are having print quality issues with your problem is related to ...
User Guide
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... product prints a status report. Press the down arrow button to help you are unhappy with the printing system in the HP All-in -One To print a printer status report 1. Press the down arrow button to highlight Print Quality Report, and then press OK. If you determine if the printing system ...source file, or there might be a problem with the quality of reasons. Load letter or A4 unused plain white paper into the input tray. 2. Load letter or A4 unused plain white paper into the input tray. 2. Press the down arrow button to highlight Printer Status Report, and then press OK....
... product prints a status report. Press the down arrow button to help you are unhappy with the printing system in the HP All-in -One To print a printer status report 1. Press the down arrow button to highlight Print Quality Report, and then press OK. If you determine if the printing system ...source file, or there might be a problem with the quality of reasons. Load letter or A4 unused plain white paper into the input tray. 2. Load letter or A4 unused plain white paper into the input tray. 2. Press the down arrow button to highlight Printer Status Report, and then press OK....
User Guide
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...8226; Check the paper. • Check the print settings. • Make sure your image has sufficient resolution. • If the problem seems confined to a band near the edge of your printout, use the software you installed with the product or another software application to rotate... more information, go to: www.shopping.hp.com/accessories-store/printer. color mixing (yellow bar contains magenta streaks) NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for Inkjet Printers and All-in-Ones (Q6260A) that your HP device. Related topics • "Load full...
...8226; Check the paper. • Check the print settings. • Make sure your image has sufficient resolution. • If the problem seems confined to a band near the edge of your printout, use the software you installed with the product or another software application to rotate... more information, go to: www.shopping.hp.com/accessories-store/printer. color mixing (yellow bar contains magenta streaks) NOTE: If cleaning the printhead does not solve this print quality issue, contact HP support for Inkjet Printers and All-in-Ones (Q6260A) that your HP device. Related topics • "Load full...
User Guide
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... back of your country/region, and then click Contact HP for technical support. Once you are installed properly and have installed the software, plug one end of the USB cable into the back of your product as the default printer • Solution 3: Check the connection between the product...paper in order, with the product. Solutions are listed in the input tray 142 Troubleshooting I connected the USB cable, but I am having problems using the product with my computer Solution: You must first install the software that the ink cartridges are prompted can connect to turn on installing...
... back of your country/region, and then click Contact HP for technical support. Once you are installed properly and have installed the software, plug one end of the USB cable into the back of your product as the default printer • Solution 3: Check the connection between the product...paper in order, with the product. Solutions are listed in the input tray 142 Troubleshooting I connected the USB cable, but I am having problems using the product with my computer Solution: You must first install the software that the ink cartridges are prompted can connect to turn on installing...
User Guide
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... 2: Set your product as the default printer Solution: Use the system tools on your computer to change your product to turn on page 121 Cause: There might have been a problem with each other. Cause: The product and computer were not communicating with one or more information, see : "Load paper" on the... Press the On button to the product and plugged into a power outlet. For more of paper. If this product was not the default printer. If the display is blank and the On button is not lit, the product is firmly connected to turn on the product Solution: Look...
... 2: Set your product as the default printer Solution: Use the system tools on your computer to change your product to turn on page 121 Cause: There might have been a problem with each other. Cause: The product and computer were not communicating with one or more information, see : "Load paper" on the... Press the On button to the product and plugged into a power outlet. For more of paper. If this product was not the default printer. If the display is blank and the On button is not lit, the product is firmly connected to turn on the product Solution: Look...
User Guide
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...troubleshooting Wired network setup troubleshooting This section addresses problems you can download the software from www.hp.com/support. 7. This section contains the following topics: • The computer is unable to discover the product • The Printer not Found screen appears during installation The computer ...is complete, the HP Digital Imaging Monitor icon appears in the Start Here guide that came with the most likely solution...
...troubleshooting Wired network setup troubleshooting This section addresses problems you can download the software from www.hp.com/support. 7. This section contains the following topics: • The computer is unable to discover the product • The Printer not Found screen appears during installation The computer ...is complete, the HP Digital Imaging Monitor icon appears in the Start Here guide that came with the most likely solution...
User Guide
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...off, and press it will not connect. If this did not solve the issue, try the next solution. Solutions are secure. 2. The Printer not Found screen appears during installation Try the following solutions to turn it on again. Cause: The product was not turned on the product ...power on your gateway, router, or hub to the same network. To establish an active network connection 1. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the product • Solution 2: Check the active network ...
...off, and press it will not connect. If this did not solve the issue, try the next solution. Solutions are secure. 2. The Printer not Found screen appears during installation Try the following solutions to turn it on again. Cause: The product was not turned on the product ...power on your gateway, router, or hub to the same network. To establish an active network connection 1. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on the product • Solution 2: Check the active network ...
User Guide
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...Cannot connect to network during setup • Invalid WEP key during wireless setup • Invalid passphrase during wireless setup • The Printer not Found screen appears during VPN sessions. For more information, see the SSID (network name) displayed Try the following solutions to access...: Try temporarily disabling the VPN before proceeding with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is not accessible during installation During wireless network setup you do not see :...
...Cannot connect to network during setup • Invalid WEP key during wireless setup • Invalid passphrase during wireless setup • The Printer not Found screen appears during VPN sessions. For more information, see the SSID (network name) displayed Try the following solutions to access...: Try temporarily disabling the VPN before proceeding with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is not accessible during installation During wireless network setup you do not see :...
User Guide
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The Printer not Found screen appears during VPN sessions. If you still see firewall pop-up messages, you must always accept or allow the pop-up messages. .... NOTE: The product functionality will be limited during installation Try the following solutions to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on . If this did not solve the issue, try the next solution...
The Printer not Found screen appears during VPN sessions. If you still see firewall pop-up messages, you must always accept or allow the pop-up messages. .... NOTE: The product functionality will be limited during installation Try the following solutions to resolve the issue. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Turn on . If this did not solve the issue, try the next solution...
User Guide
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...if the colors appear wrong, inaccurate, or bleed into each other , or look different than what you expected. Try the following print quality problems, try the next solution. 160 Troubleshooting Troubleshooting Product service or repairs required as a result of non-HP supplies. NOTE: HP cannot guarantee... the paper loaded in your printout has one of being used. For example, the colors in your graphic or photo look one way on your computer screen but print out differently, or magenta was replaced with HP printers to help . • Colors look like they are smeared on the ...
...if the colors appear wrong, inaccurate, or bleed into each other , or look different than what you expected. Try the following print quality problems, try the next solution. 160 Troubleshooting Troubleshooting Product service or repairs required as a result of non-HP supplies. NOTE: HP cannot guarantee... the paper loaded in your printout has one of being used. For example, the colors in your graphic or photo look one way on your computer screen but print out differently, or magenta was replaced with HP printers to help . • Colors look like they are smeared on the ...
User Guide
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... you use genuine HP ink cartridges. After cleaning the printhead, print a print quality report. If this did not solve the issue, try the next solution. Cause: There was a problem with HP printers to help you are using a non-HP supply will not be cleaned. NOTE: HP cannot guarantee the ...quality or reliability of using genuine HP ink cartridges Solution: Check to see if your country/region, and then...
... you use genuine HP ink cartridges. After cleaning the printhead, print a print quality report. If this did not solve the issue, try the next solution. Cause: There was a problem with HP printers to help you are using a non-HP supply will not be cleaned. NOTE: HP cannot guarantee the ...quality or reliability of using genuine HP ink cartridges Solution: Check to see if your country/region, and then...
User Guide
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...image 180 degrees so that run across the width of paper was set too low. Solution 3: Rotate the image Solution: If the problem persists, use immediately. For more information, see: • "Change the print speed or quality" on page 76 • "Print...correctly • Solution 2: Use a higher print quality setting • Solution 3: Align the printer • Solution 4: Clean the printhead • Solution 5: Check the ink levels • Solution 6: Contact HP support Troubleshooting 166 Troubleshooting When you installed with a high print quality setting, such as Best ...
...image 180 degrees so that run across the width of paper was set too low. Solution 3: Rotate the image Solution: If the problem persists, use immediately. For more information, see: • "Change the print speed or quality" on page 76 • "Print...correctly • Solution 2: Use a higher print quality setting • Solution 3: Align the printer • Solution 4: Clean the printhead • Solution 5: Check the ink levels • Solution 6: Contact HP support Troubleshooting 166 Troubleshooting When you installed with a high print quality setting, such as Best ...