Full User Guide
Page 12
...instructions for setting up and using all features of the HP All-in-One. • The How Do I? If you how to complete key tasks on page 87 in this onscreen Help. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen... common tasks. • The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in-One and installing software. If you have problems during setup, check the Setup ...
...instructions for setting up and using all features of the HP All-in-One. • The How Do I? If you how to complete key tasks on page 87 in this onscreen Help. www.hp.com/support HP Photosmart animations The HP Photosmart animations, located in the relevant sections of the onscreen... common tasks. • The HP All-in-One overview section provides general information about the main features of the HP All-in-One. • The Troubleshooting section provides information about setting up the HP All-in-One and installing software. If you have problems during setup, check the Setup ...
Full User Guide
Page 72
... are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the tri-color print cartridge in the left slot. Related topics • "Clean the print cartridges" on page 79 • "Replace the print cartridges" on page 71 ...the screen. You might also need to check your print cartridges. Work with print cartridges 69 Maintain the HP All-in-One This report provides useful information on several aspects of the printing problem. Make sure the test patterns show lines, this might indicate the source of your product, including your ...
... are complete. • If more than a few lines in a pattern are broken, this might indicate a problem with the tri-color print cartridge in the left slot. Related topics • "Clean the print cartridges" on page 79 • "Replace the print cartridges" on page 71 ...the screen. You might also need to check your print cartridges. Work with print cartridges 69 Maintain the HP All-in-One This report provides useful information on several aspects of the printing problem. Make sure the test patterns show lines, this might indicate the source of your product, including your ...
Full User Guide
Page 73
Check the estimated ink levels You can cause temporary printing problems, or even permanent damage. NOTE: Handle the print cartridges carefully. Actual ink levels may vary. 70 Maintain the HP All-in-One Maintain the HP All-in the print cartridges. Chapter 11 This section contains the following ... maintenance Handle the print cartridges Before you replace or clean a print cartridge, you might need to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by ...
Check the estimated ink levels You can cause temporary printing problems, or even permanent damage. NOTE: Handle the print cartridges carefully. Actual ink levels may vary. 70 Maintain the HP All-in-One Maintain the HP All-in the print cartridges. Chapter 11 This section contains the following ... maintenance Handle the print cartridges Before you replace or clean a print cartridge, you might need to handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by ...
Full User Guide
Page 80
... Black print cartridge Tri-color print cartridge Photo print cartridge Result Colors print as grayscale. Colors print as grayscale. Exit ink-backup mode Install two print cartridges in the HP All-in ink-backup mode, a message is removed from each print cartridge. If you might have a problem with one print cartridge. NOTE: HP does not recommend using...
... Black print cartridge Tri-color print cartridge Photo print cartridge Result Colors print as grayscale. Colors print as grayscale. Exit ink-backup mode Install two print cartridges in the HP All-in ink-backup mode, a message is removed from each print cartridge. If you might have a problem with one print cartridge. NOTE: HP does not recommend using...
Full User Guide
Page 83
...cartridges for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might damage the product if the print cartridges are having a problem with print quality and other measures have cleaned or aligned the print cartridges. Chapter 11 Clean the print cartridge contacts CAUTION: Do not clean the... continue to get messages to clean the print cartridge contacts. If you to the far right side of the product. 80 Maintain the HP All-in -One 3. TIP: Coffee filters are lint-free and work well for changing. Make sure the product is turned off when you try to ...
...cartridges for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might damage the product if the print cartridges are having a problem with print quality and other measures have cleaned or aligned the print cartridges. Chapter 11 Clean the print cartridge contacts CAUTION: Do not clean the... continue to get messages to clean the print cartridge contacts. If you to the far right side of the product. 80 Maintain the HP All-in -One 3. TIP: Coffee filters are lint-free and work well for changing. Make sure the product is turned off when you try to ...
Full User Guide
Page 90
... the USB cable from the computer. 2. For more information, see "Uninstall and reinstall the software" on system requirements and possible installation problems. You can access the Readme file by the software installation screen. Many issues are caused when the product is installed on the computer.... the icon located in the top-level folder of the HP All-in-One software CD-ROM. Turn off the product, wait one minute, then restart it ). Setup troubleshooting 87 Restart your computer before the HP Photosmart software is connected to Photosmart C4400 series, and then clicking Readme.
... the USB cable from the computer. 2. For more information, see "Uninstall and reinstall the software" on system requirements and possible installation problems. You can access the Readme file by the software installation screen. Many issues are caused when the product is installed on the computer.... the icon located in the top-level folder of the HP All-in-One software CD-ROM. Turn off the product, wait one minute, then restart it ). Setup troubleshooting 87 Restart your computer before the HP Photosmart software is connected to Photosmart C4400 series, and then clicking Readme.
Full User Guide
Page 91
... a message that came with the product Solution: • Make sure the power cord is firmly connected to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you use the power cord that an Unknown Error has occurred • A red X appears on the USB connect prompt...will not turn on Try the following topics: • The product will not turn it on • I connected the USB cable, but I am having problems using the product with my computer • After setting up the product, it does not print • When I insert the CD-ROM into a power ...
... a message that came with the product Solution: • Make sure the power cord is firmly connected to replace the power supply • Solution 5: Contact HP support for service Solution 1: Make sure you use the power cord that an Unknown Error has occurred • A red X appears on the USB connect prompt...will not turn on Try the following topics: • The product will not turn it on • I connected the USB cable, but I am having problems using the product with my computer • After setting up the product, it does not print • When I insert the CD-ROM into a power ...
Full User Guide
Page 92
If not, then there might be a problem with the power outlet. Plug the power cord back in an appliance that you know works, and see if the appliance has power. Solution 3: Press the On button more slowly Solution: The product might have a mechanical failure. Contact HP support for technical support. Cause: You...make sure the outlet is switched on . Plug in , and then press the On button to : www.hp.com/support. If it is switched to on but still does not work, then there might be a problem with the power outlet. • If you plugged the product into a power outlet. • Test the...
If not, then there might be a problem with the power outlet. Plug the power cord back in an appliance that you know works, and see if the appliance has power. Solution 3: Press the On button more slowly Solution: The product might have a mechanical failure. Contact HP support for technical support. Cause: You...make sure the outlet is switched on . Plug in , and then press the On button to : www.hp.com/support. If it is switched to on but still does not work, then there might be a problem with the power outlet. • If you plugged the product into a power outlet. • Test the...
Full User Guide
Page 93
... and connecting the USB cable, see the Setup Guide that came with the product. You can cause errors. 90 Troubleshooting Simply plug one end of the USB cable into the back of the product. Cause: The USB cable was installed. Cause: You might need assistance.... Go to function properly. I connected the USB cable, but I am having a problem, contact HP support for technical support. Connecting the USB cable before the software was connected before you are still having problems using the product with my computer Solution: You must first install the software that came ...
... and connecting the USB cable, see the Setup Guide that came with the product. You can cause errors. 90 Troubleshooting Simply plug one end of the USB cable into the back of the product. Cause: The USB cable was installed. Cause: You might need assistance.... Go to function properly. I connected the USB cable, but I am having a problem, contact HP support for technical support. Connecting the USB cable before the software was connected before you are still having problems using the product with my computer Solution: You must first install the software that came ...
Full User Guide
Page 94
... the operating system installed on , try connecting directly to access the print carriage area. Troubleshooting • If you are installed. • Make sure you experience problems, the USB cable might not be replaced. For more information about accessing the print queue, see if the USB cable works. Press the On button...
... the operating system installed on , try connecting directly to access the print carriage area. Troubleshooting • If you are installed. • Make sure you experience problems, the USB cable might not be replaced. For more information about accessing the print queue, see if the USB cable works. Press the On button...
Full User Guide
Page 95
...click Run (or click Accessories, and then Run). 2. The Minimum System Checks screen appears Solution: Click Details to see what the specific problem is not assigned to disconnect older products from the back of the product. 92 Troubleshooting To uninstall the software and reset the product 1. ... does not run automatically. Make sure the product is turned on your CD-ROM drive is , and then correct the problem before attempting to install the software. Troubleshooting Chapter 13 • Check other . c. b. When I received a message that came with the product again...
...click Run (or click Accessories, and then Run). 2. The Minimum System Checks screen appears Solution: Click Details to see what the specific problem is not assigned to disconnect older products from the back of the product. 92 Troubleshooting To uninstall the software and reset the product 1. ... does not run automatically. Make sure the product is turned on your CD-ROM drive is , and then correct the problem before attempting to install the software. Troubleshooting Chapter 13 • Check other . c. b. When I received a message that came with the product again...
Full User Guide
Page 102
Troubleshooting purchase. In addition, follow these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is not filling the text or graphics completely • The printout has a horizontal band of distortion near the bottom of a borderless print ...plan to solve these tips: • Do not use immediately. the entire stack of being sharp and defined. HP papers are jagged Wrong, inaccurate, or bleeding colors If your printout has one way on your computer screen but print out differently, or magenta was replaced with cyan in your printouts. Print ...
Troubleshooting purchase. In addition, follow these print quality problems: • Wrong, inaccurate, or bleeding colors • Ink is not filling the text or graphics completely • The printout has a horizontal band of distortion near the bottom of a borderless print ...plan to solve these tips: • Do not use immediately. the entire stack of being sharp and defined. HP papers are jagged Wrong, inaccurate, or bleeding colors If your printout has one way on your computer screen but print out differently, or magenta was replaced with cyan in your printouts. Print ...
Full User Guide
Page 104
...in ink-backup mode Solution: Check to see if the the product is set to see if the color settings are satisfied with only one print cartridge installed. Solution 4: Check to see : • "Ink-backup mode" on page ...problem with the ink supplies and replacing the print cartridges is loaded in ink-backup mode, with the print quality, continue printing in a cool, dry place. Or, choose a higher setting if you plan to choose a lower print quality setting, if colors... ink-backup mode. For more information, see if advanced color settings such as HP Premium Photo Papers, is unnecessary.
...in ink-backup mode Solution: Check to see if the the product is set to see if the color settings are satisfied with only one print cartridge installed. Solution 4: Check to see : • "Ink-backup mode" on page ...problem with the ink supplies and replacing the print cartridges is loaded in ink-backup mode, with the print quality, continue printing in a cool, dry place. Or, choose a higher setting if you plan to choose a lower print quality setting, if colors... ink-backup mode. For more information, see if advanced color settings such as HP Premium Photo Papers, is unnecessary.
Full User Guide
Page 105
... settings were set incorrectly. When you are still noticing a problem, print a self-test report to determine if there is a problem with the product, print settings, or print cartridges. If the problem persists, you are using genuine HP print cartridges • Solution 4: Check the print catridges ...test report shows a problem, clean the print cartridges. For more information, see : • "Change the print speed or quality" on page 32 • "Choose papers for planning purposes only. Troubleshooting Chapter 13 NOTE: On some computer screens, colors might need to replace...
... settings were set incorrectly. When you are still noticing a problem, print a self-test report to determine if there is a problem with the product, print settings, or print cartridges. If the problem persists, you are using genuine HP print cartridges • Solution 4: Check the print catridges ...test report shows a problem, clean the print cartridges. For more information, see : • "Change the print speed or quality" on page 32 • "Choose papers for planning purposes only. Troubleshooting Chapter 13 NOTE: On some computer screens, colors might need to replace...
Full User Guide
Page 106
...8226; "Information on paper" on a flat surface in the input tray. Solution 2: Check the paper type Solution: HP recommends that is unnecessary. For more information, see: • "Recommended papers for printing" on page 31 •...Check the print settings. • Check the paper type setting to make sure the paper you use HP papers or any unused photo paper to the plastic bag. For best results when printing images, use ... used for the product. NOTE: There is no problem with HP printers to help you have finished printing, return any other paper type that you plan to use...
...8226; "Information on paper" on a flat surface in the input tray. Solution 2: Check the paper type Solution: HP recommends that is unnecessary. For more information, see: • "Recommended papers for printing" on page 31 •...Check the print settings. • Check the paper type setting to make sure the paper you use HP papers or any unused photo paper to the plastic bag. For best results when printing images, use ... used for the product. NOTE: There is no problem with HP printers to help you have finished printing, return any other paper type that you plan to use...
Full User Guide
Page 107
... page 79 Cause: The print cartridges needed to : www.hp.com/go/anticounterfeit Cause: Non-HP print cartridges were being used. If the self-test report shows a problem, clean the print cartridges. Troubleshooting Chapter 13 NOTE: HP cannot guarantee the quality or reliability of using ink-backup mode...8226; If the end of warranty date has not been reached, contact HP support. If there is ink remaining in the print cartridges. If the problem persists, you are still noticing a problem, print a self-test report to www.hp.com/support. You can only print jobs from a memory card). ...
... page 79 Cause: The print cartridges needed to : www.hp.com/go/anticounterfeit Cause: Non-HP print cartridges were being used. If the self-test report shows a problem, clean the print cartridges. Troubleshooting Chapter 13 NOTE: HP cannot guarantee the quality or reliability of using ink-backup mode...8226; If the end of warranty date has not been reached, contact HP support. If there is ink remaining in the print cartridges. If the problem persists, you are still noticing a problem, print a self-test report to www.hp.com/support. You can only print jobs from a memory card). ...
Full User Guide
Page 108
...: The print quality setting was damaged. Always make sure the paper you are ready to the plastic bag. For best results when printing images, use HP papers or any unused photo paper to print, remove only the paper you are printing on page 98 Cause: The wrong kind of it. •... this did not solve the issue, try the next solution. If this did not solve the issue, try the next solution. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. Troubleshooting Cause: The print cartridge was set too low. Store photo media in its...
...: The print quality setting was damaged. Always make sure the paper you are ready to the plastic bag. For best results when printing images, use HP papers or any unused photo paper to print, remove only the paper you are printing on page 98 Cause: The wrong kind of it. •... this did not solve the issue, try the next solution. If this did not solve the issue, try the next solution. NOTE: There is no problem with the ink supplies and replacing the print cartridges is unnecessary. Troubleshooting Cause: The print cartridge was set too low. Store photo media in its...
Full User Guide
Page 109
... next solution. 106 Troubleshooting Solution 2: Use a higher print quality setting Solution: Check the quality setting. Troubleshooting Chapter 13 Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image do not print at the bottom of the...
... next solution. 106 Troubleshooting Solution 2: Use a higher print quality setting Solution: Check the quality setting. Troubleshooting Chapter 13 Solution 3: Rotate the image Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image do not print at the bottom of the...
Full User Guide
Page 110
...nozzles Solution: Check the print cartridges. When you might need to replace the print cartridges until print quality becomes unacceptable. If the problem persists, you receive a low-ink warning message, consider having a replacement cartridge available to be cleaned or there was insufficient ink....print cartridges needed to avoid possible printing delays. If this did not solve the issue, try the next solution. Cause: A tri-color or photo print cartridge was jarred or handled roughly during installation. For more information, see : "Clean the area around the ink ...
...nozzles Solution: Check the print cartridges. When you might need to replace the print cartridges until print quality becomes unacceptable. If the problem persists, you receive a low-ink warning message, consider having a replacement cartridge available to be cleaned or there was insufficient ink....print cartridges needed to avoid possible printing delays. If this did not solve the issue, try the next solution. Cause: A tri-color or photo print cartridge was jarred or handled roughly during installation. For more information, see : "Clean the area around the ink ...
Full User Guide
Page 112
... print cartridges until print quality becomes unacceptable. If the Print quality troubleshooting 109 If this did not solve the issue, try placing one or more clear plastic sheet protectors directly on page 98 Cause: The wrong kind of the sheet protectors. this did not solve the...information, see : • "Recommended papers for planning purposes only. Cause: The quality of the document lid; Troubleshooting NOTE: There is no problem with the print cartridges. If this causes poor copy quality and slows down on the back of the original was loaded in the print cartridges....
... print cartridges until print quality becomes unacceptable. If the Print quality troubleshooting 109 If this did not solve the issue, try placing one or more clear plastic sheet protectors directly on page 98 Cause: The wrong kind of the sheet protectors. this did not solve the...information, see : • "Recommended papers for planning purposes only. Cause: The quality of the document lid; Troubleshooting NOTE: There is no problem with the print cartridges. If this causes poor copy quality and slows down on the back of the original was loaded in the print cartridges....