Service Manual
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English HP LaserJet 5000, 5000 N and 5000 GN Printers Service Manual
English HP LaserJet 5000, 5000 N and 5000 GN Printers Service Manual
Service Manual
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HP LaserJet 5000, 5000 N, and 5000 GN Printers Service Manual
HP LaserJet 5000, 5000 N, and 5000 GN Printers Service Manual
Service Manual
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Contents 1 Printer Description Overview 1-1 Printer Features 1-2 Identification 1-5 Model and Serial Numbers 1-5 Site Requirements 1-6 Space Requirements 1-7 Paper Specifications 1-11 Supported Types of Paper 1-14 Guidelines for Using Paper 1-15 Labels 1-18 Transparencies 1-18 Vellum 1-18 Envelopes 1-19 Card Stock and Heavy Paper 1-20 Safety Information 1-22 Laser Safety Statement 1-22 Canadian DOC Regulations 1-22 FCC...
Contents 1 Printer Description Overview 1-1 Printer Features 1-2 Identification 1-5 Model and Serial Numbers 1-5 Site Requirements 1-6 Space Requirements 1-7 Paper Specifications 1-11 Supported Types of Paper 1-14 Guidelines for Using Paper 1-15 Labels 1-18 Transparencies 1-18 Vellum 1-18 Envelopes 1-19 Card Stock and Heavy Paper 1-20 Safety Information 1-22 Laser Safety Statement 1-22 Canadian DOC Regulations 1-22 FCC...
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...Menus 3-5 Information Menu 3-6 Paper Handling Menu 3-7 Print Quality Menu 3-10 Printing Menu 3-13 Configuration Menu 3-17 I/O Menu 3-24 EIO Menu (Networked Printers 3-27 Resets Menu 3-29 Service Mode 3-30 Service Menu 3-31 Setting the Page Count, Maintenance Count, and Serial Number 3-31 Cold Reset Paper 3-...34 Diagnostics 3-34 Clear Event Log 3-34 Testing the Printer 3-35 Resetting the Printer 3-36 System Configuration 3-37 MS-DOS System Configuration 3-37 Parallel DOS Commands 3-37 Serial MS-DOS Commands 3-38...
...Menus 3-5 Information Menu 3-6 Paper Handling Menu 3-7 Print Quality Menu 3-10 Printing Menu 3-13 Configuration Menu 3-17 I/O Menu 3-24 EIO Menu (Networked Printers 3-27 Resets Menu 3-29 Service Mode 3-30 Service Menu 3-31 Setting the Page Count, Maintenance Count, and Serial Number 3-31 Cold Reset Paper 3-...34 Diagnostics 3-34 Clear Event Log 3-34 Testing the Printer 3-35 Resetting the Printer 3-36 System Configuration 3-37 MS-DOS System Configuration 3-37 Parallel DOS Commands 3-37 Serial MS-DOS Commands 3-38...
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... Distribution 5-6 Toner Cartridge Detection 5-7 DC Controller System 5-7 Laser and Scanner Drive 5-8 Paper Motion Monitoring and Control 5-9 Solenoids, Sensors, Clutches, and Switches 5-9 Engine Test Print 5-9 Motors 5-10 Formatter System 5-12 PowerSave 5-12 Resolution Enhancement technology (REt 5-13 EconoMode 5-13 Input/Output 5-14 CPU 5-14 Printer Memory 5-15 Random Access Memory (RAM 5-15 DIMM...
... Distribution 5-6 Toner Cartridge Detection 5-7 DC Controller System 5-7 Laser and Scanner Drive 5-8 Paper Motion Monitoring and Control 5-9 Solenoids, Sensors, Clutches, and Switches 5-9 Engine Test Print 5-9 Motors 5-10 Formatter System 5-12 PowerSave 5-12 Resolution Enhancement technology (REt 5-13 EconoMode 5-13 Input/Output 5-14 CPU 5-14 Printer Memory 5-15 Random Access Memory (RAM 5-15 DIMM...
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... 6-82 Separation Roller 6-83 7 Troubleshooting Overview 7-1 Troubleshooting Process 7-2 Troubleshooting Process Flow 7-4 Troubleshooting the Printing System 7-6 Preliminary Operating Checks 7-6 Power On 7-7 Display 7-11 Event Log 7-12 Printer Messages 7-16 General Paper Path Troubleshooting 7-41 Information Pages 7-44 Image Quality 7-49 Interface Troubleshooting 7-77 Reference Diagrams 7-80 Locations of Components 7-80 Sensors and...
... 6-82 Separation Roller 6-83 7 Troubleshooting Overview 7-1 Troubleshooting Process 7-2 Troubleshooting Process Flow 7-4 Troubleshooting the Printing System 7-6 Preliminary Operating Checks 7-6 Power On 7-7 Display 7-11 Event Log 7-12 Printer Messages 7-16 General Paper Path Troubleshooting 7-41 Information Pages 7-44 Image Quality 7-49 Interface Troubleshooting 7-77 Reference Diagrams 7-80 Locations of Components 7-80 Sensors and...
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...Printer Features Table 1-1. Resolution 300 dpi with PCL5e/PostScriptTM Level 2 emulation (PS) 600 dpi with PCL5e/PS HP FastRes 1200 (PCL6 only) HP ProRes 1200 (PCL6, PS) Typefaces 110 Scalable TrueTypeTM (80 built-in, 30 via FontSmart, all PS and PCL accessible) Memory Options HP LaserJet 5000: 4 MB RAM standard HP LaserJet 5000 N: 8 MB RAM standard HP LaserJet... and 10Base-2 10/100Base-TX Token Ring LocalTalk Mass Storage Options 2 and 4 MB Flash DIMMs 1-2 Printer Description EN Printer Features Speed 17 pages per minute (ppm), A4 paper or 16 ppm, letter paper 100 MHz RISC ...
...Printer Features Table 1-1. Resolution 300 dpi with PCL5e/PostScriptTM Level 2 emulation (PS) 600 dpi with PCL5e/PS HP FastRes 1200 (PCL6 only) HP ProRes 1200 (PCL6, PS) Typefaces 110 Scalable TrueTypeTM (80 built-in, 30 via FontSmart, all PS and PCL accessible) Memory Options HP LaserJet 5000: 4 MB RAM standard HP LaserJet 5000 N: 8 MB RAM standard HP LaserJet... and 10Base-2 10/100Base-TX Token Ring LocalTalk Mass Storage Options 2 and 4 MB Flash DIMMs 1-2 Printer Description EN Printer Features Speed 17 pages per minute (ppm), A4 paper or 16 ppm, letter paper 100 MHz RISC ...
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Table 1-1. Printer Features (continued) Paper Trays 100-sheet Tray 1 Size: 3 by 5 in (76 by127 mm) to 12.28 by 18.5 in (312 by 470 mm) Optional 250-... Capacity 250-sheet top output bin 50-sheet rear output bin Paper Handling Options Duplexer, optional 250-sheet and 500-sheet universal tray assembly EN Printer Features 1-3
Table 1-1. Printer Features (continued) Paper Trays 100-sheet Tray 1 Size: 3 by 5 in (76 by127 mm) to 12.28 by 18.5 in (312 by 470 mm) Optional 250-... Capacity 250-sheet top output bin 50-sheet rear output bin Paper Handling Options Duplexer, optional 250-sheet and 500-sheet universal tray assembly EN Printer Features 1-3
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Table 1-2. Comparison of HP LaserJet 5000 Series Printers HP LaserJet HP LaserJet HP LaserJet 5000 5000 N 5000 GN Ethernet 10-T/ 10-2 optional standard standard Max. # input bins 4 Standard RAM 4 MB internal 4 8 MB1 4 12 MB1 250-sheet Tray 1 standard 1 optional 1 ... optional optional standard Duplexer optional optional optional Envelope feeder not available not available not available LocalTalk optional standard 1. 4 MB internal, with remainder in DIMM standard 1-4 Printer Description EN
Table 1-2. Comparison of HP LaserJet 5000 Series Printers HP LaserJet HP LaserJet HP LaserJet 5000 5000 N 5000 GN Ethernet 10-T/ 10-2 optional standard standard Max. # input bins 4 Standard RAM 4 MB internal 4 8 MB1 4 12 MB1 250-sheet Tray 1 standard 1 optional 1 ... optional optional standard Duplexer optional optional optional Envelope feeder not available not available not available LocalTalk optional standard 1. 4 MB internal, with remainder in DIMM standard 1-4 Printer Description EN
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The serial number contains information about the Country of Origin, the Revision Level, the Production Code, and Production Number of the printer. Identification Model and Serial Numbers The model number and serial numbers are listed on identification labels located on the rear left side of the printer. The serial number is alphanumeric, such as shown in Figure 1-1. The rear labels also contain power rating and regulatory information as USB0000146 for the HP LaserJet 5000 N printer. Figure 1-1 Sample Labels EN Identification 1-5
The serial number contains information about the Country of Origin, the Revision Level, the Production Code, and Production Number of the printer. Identification Model and Serial Numbers The model number and serial numbers are listed on identification labels located on the rear left side of the printer. The serial number is alphanumeric, such as shown in Figure 1-1. The rear labels also contain power rating and regulatory information as USB0000146 for the HP LaserJet 5000 N printer. Figure 1-1 Sample Labels EN Identification 1-5
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... a curtain or blind to ensure the proper operation of exhaust from water sources, humidifiers, air conditioners, refrigerators, or other soft surfaces. Printer power requirements are listed in a well-ventilated, dust-free area. q Install where temperature and humidity is stable, away from air ventilation ...systems. Table 1-3. Do not install on a hard, flat and continuous surface, with enough space around the printer for proper access and ventilation. Electrical Specifications Volts Frequency Amps 100-127 VAC±10% 50/60 Hz ±3Hz 11 amps...
... a curtain or blind to ensure the proper operation of exhaust from water sources, humidifiers, air conditioners, refrigerators, or other soft surfaces. Printer power requirements are listed in a well-ventilated, dust-free area. q Install where temperature and humidity is stable, away from air ventilation ...systems. Table 1-3. Do not install on a hard, flat and continuous surface, with enough space around the printer for proper access and ventilation. Electrical Specifications Volts Frequency Amps 100-127 VAC±10% 50/60 Hz ±3Hz 11 amps...
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55 in (139.8 cm) 24.6 in (62.5 cm) 11.9 in (30.3 cm) 18.5 in (47.0 cm) 10.6 in (27.0 cm) 6.5 in (16.6 cm) 29.7 in (75.5 cm) Figure 1-4 Printer Dimensions, HP LaserJet 5000 with Accessories Printer Weight (without toner cartridge) q HP LaserJet 5000 printer: 50 lb (23 kg) q HP LaserJet 5000 N/5000 GN printers: 75 lb (34 kg) q HP LaserJet 5000 N/5000 GN printers with duplexer and optional 250-sheet feeder: 114 lb (52 kg) EN Site Requirements 1-9
55 in (139.8 cm) 24.6 in (62.5 cm) 11.9 in (30.3 cm) 18.5 in (47.0 cm) 10.6 in (27.0 cm) 6.5 in (16.6 cm) 29.7 in (75.5 cm) Figure 1-4 Printer Dimensions, HP LaserJet 5000 with Accessories Printer Weight (without toner cartridge) q HP LaserJet 5000 printer: 50 lb (23 kg) q HP LaserJet 5000 N/5000 GN printers: 75 lb (34 kg) q HP LaserJet 5000 N/5000 GN printers with duplexer and optional 250-sheet feeder: 114 lb (52 kg) EN Site Requirements 1-9
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Acoustic Emissions (Per ISO 9296) Printer State Sound Power Printing, 16 pages per minute (ppm) Lwad= 6.6 bels (A) Printing, 8 ppm Lwad= 6.3 bels (A) PowerSave Lwad= 4.4 bels (A) 1-10 Printer Description EN Environmental Requirements Table 1-4. Printer and Toner Cartridge Environmental Conditions Item Operating Storage Temperature 50-91° F (10-32° C) -4 to 140°F (-20 to 60°C) Relative Humidity 20-80% RH (with no condensation) 10% TO 95% RH Table 1-5.
Acoustic Emissions (Per ISO 9296) Printer State Sound Power Printing, 16 pages per minute (ppm) Lwad= 6.6 bels (A) Printing, 8 ppm Lwad= 6.3 bels (A) PowerSave Lwad= 4.4 bels (A) 1-10 Printer Description EN Environmental Requirements Table 1-4. Printer and Toner Cartridge Environmental Conditions Item Operating Storage Temperature 50-91° F (10-32° C) -4 to 140°F (-20 to 60°C) Relative Humidity 20-80% RH (with no condensation) 10% TO 95% RH Table 1-5.
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EN Paper Specifications 1-11 Table 1-6. The printer supports a wide range of 20 lb (75 g m2) paper 75 transparencies 50 labels 10 envelopes 1. To print custom-size paper see the User's Guide. 2. Paper ... as minimum and maximum paper sizes listed above. Thickness: 0.005 in to 0.007 in (0.099 to 105 g/m2) 100 sheets of paper sizes. Check the printer software for the printer. Capacity may vary depending on paper weight and thickness, and environmental conditions.
EN Paper Specifications 1-11 Table 1-6. The printer supports a wide range of 20 lb (75 g m2) paper 75 transparencies 50 labels 10 envelopes 1. To print custom-size paper see the User's Guide. 2. Paper ... as minimum and maximum paper sizes listed above. Thickness: 0.005 in to 0.007 in (0.099 to 105 g/m2) 100 sheets of paper sizes. Check the printer software for the printer. Capacity may vary depending on paper weight and thickness, and environmental conditions.
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... for supported sizes. 2. Capacity may vary depending on media weight and thickness, and environmental conditions. 1-12 Printer Description EN Table 1-7. Paper Specifications, Tray 2 or Optional 250-sheet Tray Supported Paper Letter A4 Executive Legal B5 (JIS) A5 11 x 17 A3 B4 (JIS) ...
... for supported sizes. 2. Capacity may vary depending on media weight and thickness, and environmental conditions. 1-12 Printer Description EN Table 1-7. Paper Specifications, Tray 2 or Optional 250-sheet Tray Supported Paper Letter A4 Executive Legal B5 (JIS) A5 11 x 17 A3 B4 (JIS) ...
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... media sizes. Capacity may vary depending on media weight and thickness, and environmental conditions. 3. Check the printer software for supported sizes. 2. EN Paper Specifications 1-13 To print custom-size paper see the User's Guide. 4. The printer supports a wide range of 20 lb (75 g/m2) paper 50-100 transparencies 1. To print rotated paper...
... media sizes. Capacity may vary depending on media weight and thickness, and environmental conditions. 3. Check the printer software for supported sizes. 2. EN Paper Specifications 1-13 To print custom-size paper see the User's Guide. 4. The printer supports a wide range of 20 lb (75 g/m2) paper 50-100 transparencies 1. To print rotated paper...
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Check the printer software for supported sizes. Table 1-9. Paper Specifications, Optional Duplex Printing Accessory (Duplexer) Minimum Maximum Dimensions1 5.8 by 8.3 inches (148 by 210 mm) 11.7 by 17 inches (297 by 432 mm) Weight 16 to 28 lb (60 to 105 g/m2) 1. The printer supports a wide range of paper: q plain q letterhead q prepunched q bond q color q rough q vellum q preprinted q transparency q labels q recycled q card stock q user-defined (5 types) 1-14 Printer Description EN Supported Types of Paper The printer supports the following types of media sizes.
Check the printer software for supported sizes. Table 1-9. Paper Specifications, Optional Duplex Printing Accessory (Duplexer) Minimum Maximum Dimensions1 5.8 by 8.3 inches (148 by 210 mm) 11.7 by 17 inches (297 by 432 mm) Weight 16 to 28 lb (60 to 105 g/m2) 1. The printer supports a wide range of paper: q plain q letterhead q prepunched q bond q color q rough q vellum q preprinted q transparency q labels q recycled q card stock q user-defined (5 types) 1-14 Printer Description EN Supported Types of Paper The printer supports the following types of media sizes.
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... lot. Stored improperly. Store paper flat in its moistureproof wrapping. Problems with feeding. Problems with feeding. Jamming, damage to the printer. Some paper causes print quality problems, jamming, or damage to printer. Problems with feeding. Open the rear output bin. Use lighter paper. Set FUSER MODE=LOW. Guidelines for Using Paper Symptom...
... lot. Stored improperly. Store paper flat in its moistureproof wrapping. Problems with feeding. Problems with feeding. Jamming, damage to the printer. Some paper causes print quality problems, jamming, or damage to printer. Problems with feeding. Open the rear output bin. Use lighter paper. Set FUSER MODE=LOW. Guidelines for Using Paper Symptom...
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Make sure that any colored paper or preprinted forms use inks that is printed with the printer's temperature (392° F or 200° C for 0.1 second). 1-16 Printer Description EN Note Do not use letterhead paper that are compatible with low-temperature inks, such as those used in some types of thermography. Do not use raised letterhead. The printer uses heat and pressure to fuse toner to the paper.
Make sure that any colored paper or preprinted forms use inks that is printed with the printer's temperature (392° F or 200° C for 0.1 second). 1-16 Printer Description EN Note Do not use letterhead paper that are compatible with low-temperature inks, such as those used in some types of thermography. Do not use raised letterhead. The printer uses heat and pressure to fuse toner to the paper.
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...For best results, close the rear output bin to print transparencies to parchment. CAUTION CAUTION Labels To avoid damaging the printer, use only labels recommended for use in laser printers. Labels can peel off of labels more than once. Vellum Vellum is special lightweight paper similar to the top ...labels, consider the quality of vellum. Do not print on the same sheet of sheets that have problems printing labels, use in laser printers. Never print on both sides of each component: q Adhesives: The adhesive material should be able to withstand 392° F (200° ...
...For best results, close the rear output bin to print transparencies to parchment. CAUTION CAUTION Labels To avoid damaging the printer, use only labels recommended for use in laser printers. Labels can peel off of labels more than once. Vellum Vellum is special lightweight paper similar to the top ...labels, consider the quality of vellum. Do not print on the same sheet of sheets that have problems printing labels, use in laser printers. Never print on both sides of each component: q Adhesives: The adhesive material should be able to withstand 392° F (200° ...