HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 5
... Dealers, call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada). Go to the HP Parts Store at www.hp.com/buy/parts (U.S. Software utilities, drivers, and electronic information ● HP Color LaserJet 3000 Series printer: www.hp.com/go/clj3000_software ● HP Color LaserJet 3600 Series printer: www.hp.com/go/clj3600_software ● HP Color LaserJet 3800 Series printer: www.hp.com/go/clj3800_software The Web page for your country/region...
... Dealers, call 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada). Go to the HP Parts Store at www.hp.com/buy/parts (U.S. Software utilities, drivers, and electronic information ● HP Color LaserJet 3000 Series printer: www.hp.com/go/clj3000_software ● HP Color LaserJet 3600 Series printer: www.hp.com/go/clj3600_software ● HP Color LaserJet 3800 Series printer: www.hp.com/go/clj3800_software The Web page for your country/region...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 16
... supplies. (These guides are supplied with this printer. ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000. ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600. ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800. To view a Help file, open the online Help through the printer driver. 2 Chapter 1 Printer basics ENWW The following table lists available printer guides and the type of information that...
... supplies. (These guides are supplied with this printer. ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000. ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600. ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800. To view a Help file, open the online Help through the printer driver. 2 Chapter 1 Printer basics ENWW The following table lists available printer guides and the type of information that...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 19
... Feature HP Color LaserJet 3000 Series printer HP Color LaserJet 3600 Series printer HP Color LaserJet 3800 Series printer Performance ● 533 MHz processor ● 360 MHz processor ● 533 MHz processor User interface ● Graphic display ● Graphic display ● Graphic display ● Control-panel help ● Control-panel help ● Control-panel help ● HP Easy Printer Care Software (a ● HP Easy Printer Care Software ● HP Easy Printer Care...
... Feature HP Color LaserJet 3000 Series printer HP Color LaserJet 3600 Series printer HP Color LaserJet 3800 Series printer Performance ● 533 MHz processor ● 360 MHz processor ● 533 MHz processor User interface ● Graphic display ● Graphic display ● Graphic display ● Control-panel help ● Control-panel help ● Control-panel help ● HP Easy Printer Care Software (a ● HP Easy Printer Care Software ● HP Easy Printer Care...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 26
... up alerts ● Viewing printer documentation ● Gaining access to troubleshooting and maintenance tools You can use the HP Easy Printer Care Software. To download a current version of supported host systems, visit www.hp.com/go/webjetadmin. UNIX For HP-UX and Solaris networks, go /linuxprinting. When installed on the printer. NOTE The HP Color LaserJet 3600 Series printer does not support UNIX...
... up alerts ● Viewing printer documentation ● Gaining access to troubleshooting and maintenance tools You can use the HP Easy Printer Care Software. To download a current version of supported host systems, visit www.hp.com/go/webjetadmin. UNIX For HP-UX and Solaris networks, go /linuxprinting. When installed on the printer. NOTE The HP Color LaserJet 3600 Series printer does not support UNIX...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 62
... also support the Simple Network Management Protocol (SNMP), which provides network managers with remote printer management and troubleshooting through the control panel, the printer installation software, or with HP Web Jetadmin software. Refer to a base model (HP Color LaserJet 3000 or HP Color LaserJet 3800), additional printer memory might be installed in EIO slots. These cards support multiple network protocols and...
... also support the Simple Network Management Protocol (SNMP), which provides network managers with remote printer management and troubleshooting through the control panel, the printer installation software, or with HP Web Jetadmin software. Refer to a base model (HP Color LaserJet 3000 or HP Color LaserJet 3800), additional printer memory might be installed in EIO slots. These cards support multiple network protocols and...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 132
... and setup, see the printer getting started guide. Basic troubleshooting checklist If you are experiencing problems with the printer, use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Printer processing and download time ... to printer problems in this guide, go to the appropriate Web site: ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Factors that affect printer performance ...
... and setup, see the printer getting started guide. Basic troubleshooting checklist If you are experiencing problems with the printer, use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Printer processing and download time ... to printer problems in this guide, go to the appropriate Web site: ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000 ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600 ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800 Factors that affect printer performance ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 144
... STATUS Printing... No action necessary. For the HP Color LaserJet 3000 and 3800 Series printers only. The printer is generating the usage page. The printer will return to rest a short time before it is generating either the PCL or PS personality typeface list. The printer is generating the print quality troubleshooting pages. During duplex printing, the paper emerges for...
... STATUS Printing... No action necessary. For the HP Color LaserJet 3000 and 3800 Series printers only. The printer is generating the usage page. The printer will return to rest a short time before it is generating either the PCL or PS personality typeface list. The printer is generating the print quality troubleshooting pages. During duplex printing, the paper emerges for...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 176
...troubleshooting. Guidelines for printing with different fonts NOTE This feature is error-free. From within the same program, print another program. Partial printout Cause Solution A memory-error message appears on printouts Cause Solution The printer needs to be possible to configure those fonts that you know is available for the HP Color LaserJet... 3000 and 3800 Series printers only. ● The 80 internal fonts ...
...troubleshooting. Guidelines for printing with different fonts NOTE This feature is error-free. From within the same program, print another program. Partial printout Cause Solution A memory-error message appears on printouts Cause Solution The printer needs to be possible to configure those fonts that you know is available for the HP Color LaserJet... 3000 and 3800 Series printers only. ● The 80 internal fonts ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
Page 183
...printed on the trailing edge of solid-fill pages might help you identify the cause of the problem. NOTE The HP Color LaserJet 3000 series printers do not support printing in color on transparencies. See Supported media sizes. ● The paper is incorrect. Use a smoother, xerographic paper. ... See Supported media sizes. ● The surface of the media is too smooth. If this printer. Use only transparencies that meets HP paper specifications. Print-quality troubleshooting If you are experiencing problems with media Some print-quality problems arise from an unopened ream. ...
...printed on the trailing edge of solid-fill pages might help you identify the cause of the problem. NOTE The HP Color LaserJet 3000 series printers do not support printing in color on transparencies. See Supported media sizes. ● The paper is incorrect. Use a smoother, xerographic paper. ... See Supported media sizes. ● The surface of the media is too smooth. If this printer. Use only transparencies that meets HP paper specifications. Print-quality troubleshooting If you are experiencing problems with media Some print-quality problems arise from an unopened ream. ...
Service Manual
Page 14
... Print Provides instructions to printer information Several references are available for installing and setting up the printer. Online Help Provides information about options that are supplied with this printer. ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000. ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600. ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800. ● HP Color LaserJet CP3505 Series printer: http://www.hp.com/support/cljcp3505.
... Print Provides instructions to printer information Several references are available for installing and setting up the printer. Online Help Provides information about options that are supplied with this printer. ● HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000. ● HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600. ● HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800. ● HP Color LaserJet CP3505 Series printer: http://www.hp.com/support/cljcp3505.
Service Manual
Page 18
...1-6 Features Feature HP Color LaserJet 3000 Series printer HP Color LaserJet 3600 Series printer HP Color LaserJet 3800 Series printer and HP Color LaserJet CP3505 Series printer Performance User interface ...Printer drivers ● HP Easy Printer Care Software ● HP Easy Printer Care Software ● HP Easy Printer Care Software (a Windows®- based status and based status and based status and troubleshooting tool) troubleshooting tool) troubleshooting tool) ● Windows and Macintosh printer ● Windows and Macintosh printer ● Windows and Macintosh printer...
...1-6 Features Feature HP Color LaserJet 3000 Series printer HP Color LaserJet 3600 Series printer HP Color LaserJet 3800 Series printer and HP Color LaserJet CP3505 Series printer Performance User interface ...Printer drivers ● HP Easy Printer Care Software ● HP Easy Printer Care Software ● HP Easy Printer Care Software (a Windows®- based status and based status and based status and troubleshooting tool) troubleshooting tool) troubleshooting tool) ● Windows and Macintosh printer ● Windows and Macintosh printer ● Windows and Macintosh printer...
Service Manual
Page 28
... the supplies status ● Setting up alerts ● Viewing printer documentation ● Gaining access to troubleshooting and maintenance tools ● HP Printer Utility for Windows and Macintosh users. HP Easy Printer Care Software The HP Easy Printer Care Software is not loaded on the printer. Embedded Web server NOTE: The HP Color LaserJet 3600 Series printer embedded Web server provides network configuration and status information...
... the supplies status ● Setting up alerts ● Viewing printer documentation ● Gaining access to troubleshooting and maintenance tools ● HP Printer Utility for Windows and Macintosh users. HP Easy Printer Care Software The HP Easy Printer Care Software is not loaded on the printer. Embedded Web server NOTE: The HP Color LaserJet 3600 Series printer embedded Web server provides network configuration and status information...
Service Manual
Page 52
... a page count for the HP Color LaserJet 3600 Series printer are available in the printer. 1. Press Menu. If PRINT MENU MAP is not highlighted, press or until it is highlighted, and then press . Usage page 1. Color usage log 1. Press Menu. 2. Supplies status page 1. Press 3. Tools for troubleshooting Using printer information pages NOTE: Printer information pages for each color to highlight INFORMATION, and...
... a page count for the HP Color LaserJet 3600 Series printer are available in the printer. 1. Press Menu. If PRINT MENU MAP is not highlighted, press or until it is highlighted, and then press . Usage page 1. Color usage log 1. Press Menu. 2. Supplies status page 1. Press 3. Tools for troubleshooting Using printer information pages NOTE: Printer information pages for each color to highlight INFORMATION, and...
Service Manual
Page 53
... server Information location See HP Web Jetadmin on the HP Color LaserJet 3600 Series printer. PCL or PS font list (HP Color LaserJet 3000, 3800, and CP3505 Series printers only) Shows which fonts are installed. NOTE: The font lists also show which the alerts should be available on page 15 for troubleshooting 41 Configure the following items: ● The printer(s) that you want to...
... server Information location See HP Web Jetadmin on the HP Color LaserJet 3600 Series printer. PCL or PS font list (HP Color LaserJet 3000, 3800, and CP3505 Series printers only) Shows which fonts are installed. NOTE: The font lists also show which the alerts should be available on page 15 for troubleshooting 41 Configure the following items: ● The printer(s) that you want to...
Service Manual
Page 192
... with To continue press For the HP Color LaserJet 3000, 3800, and CP3505 Series printers with an EIO device only The printer serial buffer has overflowed during a busy state. Inspect the TOP sensor for proper orientation (HP CLJ 3600/3800/CP3505 only). 4. If no... /O BUFFER OVERFLOW alternates with To continue press For the HP Color LaserJet 3000, 3800, and CP3505 Series printers only The printer parallel buffer has overflowed during a busy state. CP3505 Series printers only. 180 Chapter 6 Troubleshooting ENWW alternates with For help press position sensor. Reduce the...
... with To continue press For the HP Color LaserJet 3000, 3800, and CP3505 Series printers with an EIO device only The printer serial buffer has overflowed during a busy state. Inspect the TOP sensor for proper orientation (HP CLJ 3600/3800/CP3505 only). 4. If no... /O BUFFER OVERFLOW alternates with To continue press For the HP Color LaserJet 3000, 3800, and CP3505 Series printers only The printer parallel buffer has overflowed during a busy state. CP3505 Series printers only. 180 Chapter 6 Troubleshooting ENWW alternates with For help press position sensor. Reduce the...
Service Manual
Page 200
... the HP Web Jetadmin software to clear the message. Printing can continue, but unexpected behavior could result. 1. Turn the printer off then on For the HP Color LaserJet 3000, 3800, and 1. CP3505 Series printers only 2. Reseat the firmware DIMM. A critical hardware error has occurred. 3. CP3505 Series printers only 2. Reseat the EIO card. Replace the EIO card. 188 Chapter 6 Troubleshooting ENWW...
... the HP Web Jetadmin software to clear the message. Printing can continue, but unexpected behavior could result. 1. Turn the printer off then on For the HP Color LaserJet 3000, 3800, and 1. CP3505 Series printers only 2. Reseat the firmware DIMM. A critical hardware error has occurred. 3. CP3505 Series printers only 2. Reseat the EIO card. Replace the EIO card. 188 Chapter 6 Troubleshooting ENWW...
Service Manual
Page 202
...printer is empty. 190 Chapter 6 Troubleshooting ENWW Cleaning...Do not grab paper The printer is attempting to eject these pages automatically. No action necessary. The printer is processing a cleaning page. Verify that the interlock lever is snapped in the output bin. CODE CRC ERROR For the HP Color LaserJet ...COVER AND FRONT DOOR If the top cover and front door are closed . 2. CP3505 Series printers only An error has occurred during a firmware upgrade. Press Menu. 3. When the printer receives another file, the message disappears. Event Log Empty SHOW EVENT LOG was selected ...
...printer is empty. 190 Chapter 6 Troubleshooting ENWW Cleaning...Do not grab paper The printer is attempting to eject these pages automatically. No action necessary. The printer is processing a cleaning page. Verify that the interlock lever is snapped in the output bin. CODE CRC ERROR For the HP Color LaserJet ...COVER AND FRONT DOOR If the top cover and front door are closed . 2. CP3505 Series printers only An error has occurred during a firmware upgrade. Press Menu. 3. When the printer receives another file, the message disappears. Event Log Empty SHOW EVENT LOG was selected ...
Service Manual
Page 204
...more information. For the HP Color LaserJet 3000, 3800, and No action necessary. Measure the resistance between the fuser connectors J5013L-2 (FSRH) and J5013L-1 (FSRN). For the HP Color LaserJet 3000, 3800, and ... for help . 192 Chapter 6 Troubleshooting ENWW Press for a type and size other than that specified in the job. Turn the printer off and remove the fuser. The...fuser connectors J5013LA-2 (MAINTH) and J5013LA-1 (GND). CP3505 Series printers only Programs and fonts can be stored on the printer file system and are missing. Tray X is either empty...
...more information. For the HP Color LaserJet 3000, 3800, and No action necessary. Measure the resistance between the fuser connectors J5013L-2 (FSRH) and J5013L-1 (FSRN). For the HP Color LaserJet 3000, 3800, and ... for help . 192 Chapter 6 Troubleshooting ENWW Press for a type and size other than that specified in the job. Turn the printer off and remove the fuser. The...fuser connectors J5013LA-2 (MAINTH) and J5013LA-1 (GND). CP3505 Series printers only Programs and fonts can be stored on the printer file system and are missing. Tray X is either empty...
Service Manual
Page 206
...Printing... MENU MAP Description A firmware upgrade is printed. For the HP Color LaserJet 3000, 3800, and No action necessary. No action necessary. 194 Chapter 6 Troubleshooting ENWW CP3505 Series printers only The printer is generating the color-usage log page and will return to the Ready state when ... % COMPLETE alternates with DO NOT POWER OFF Performing... FONT LIST Printing... For the HP Color LaserJet 3000, 3800, and No action necessary. CP3505 Series printers only The printer is generating either the PCL or PS personality typeface list and will return to the Ready...
...Printing... MENU MAP Description A firmware upgrade is printed. For the HP Color LaserJet 3000, 3800, and No action necessary. No action necessary. 194 Chapter 6 Troubleshooting ENWW CP3505 Series printers only The printer is generating the color-usage log page and will return to the Ready state when ... % COMPLETE alternates with DO NOT POWER OFF Performing... FONT LIST Printing... For the HP Color LaserJet 3000, 3800, and No action necessary. CP3505 Series printers only The printer is generating either the PCL or PS personality typeface list and will return to the Ready...
Service Manual
Page 207
...to the SET REGISTRATION menu when the page is not yet picking pages. For the HP Color LaserJet 3000, 3800, and No action necessary. CP3505 Series printers only The printer is protected and no new files can continue. When the media begins to store something...No action necessary. To enable writing to the RAM disk CP3505 Series printers only memory, use HP Web Jetadmin to a nonexistent directory). ENWW Control-panel messages 195 PQ troubleshooting Printing... command that do CP3505 Series printers only not require the RAM disk. the designated tray. Printing ...
...to the SET REGISTRATION menu when the page is not yet picking pages. For the HP Color LaserJet 3000, 3800, and No action necessary. CP3505 Series printers only The printer is protected and no new files can continue. When the media begins to store something...No action necessary. To enable writing to the RAM disk CP3505 Series printers only memory, use HP Web Jetadmin to a nonexistent directory). ENWW Control-panel messages 195 PQ troubleshooting Printing... command that do CP3505 Series printers only not require the RAM disk. the designated tray. Printing ...