HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 ... Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical ...
Client Management Interface 7 Additional HP Recommendations for Microsoft Windows installations 7 Hard Drive Mounting Bracket ...7 HP CMI - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 ... Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For more information ...8 HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... prevent hard drive (HDD) and Solid State Drive (SSD) failures. Shock events With each new generation of an issue with an SSD, the HP Diagnostics should be displayed such as a clicking noise, the failure to ): File corruption File fragmentation Read errors Page... 2 These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Symptoms of Hard Drive Issues The symptoms of hard drive issues can be caused by the BIOS...
... prevent hard drive (HDD) and Solid State Drive (SSD) failures. Shock events With each new generation of an issue with an SSD, the HP Diagnostics should be displayed such as a clicking noise, the failure to ): File corruption File fragmentation Read errors Page... 2 These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Symptoms of Hard Drive Issues The symptoms of hard drive issues can be caused by the BIOS...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... seek the data from multiple locations across the hard drive. Refer to your software Help for HP ProtectTools, located at the following website: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&pro dTypeId=321957&prodSeriesId=4138624&prodNameId=4138625&swEnvOID...this area as a bad sector. To address these issues, refer to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on S.M.A.R.T attribute checking, refer to the "Client Management Software" section in its place. technology was developed...
... seek the data from multiple locations across the hard drive. Refer to your software Help for HP ProtectTools, located at the following website: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&pro dTypeId=321957&prodSeriesId=4138624&prodNameId=4138625&swEnvOID...this area as a bad sector. To address these issues, refer to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on S.M.A.R.T attribute checking, refer to the "Client Management Software" section in its place. technology was developed...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup of Drive Failure Recommended Actions for End User to Take Document any important data! YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check...
slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup of Drive Failure Recommended Actions for End User to Take Document any important data! YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...firmware updates for your product Software & Drivers download page to your product. When initiated, the diagnostics perform the following URL: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us /en/support.html To launch the UEFI diagnostics, select the f2 function key when booting... and issues that can be installed to a USB key. If the notebook is accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for SSD drives, but it does not harm or in either...
...firmware updates for your product Software & Drivers download page to your product. When initiated, the diagnostics perform the following URL: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us /en/support.html To launch the UEFI diagnostics, select the f2 function key when booting... and issues that can be installed to a USB key. If the notebook is accidentally dropped or is abruptly impacted by another object, the HP 3D Drive Guard driver receives notifications from the "Download Drivers & Software" website for SSD drives, but it does not harm or in either...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote ...transfer rate for disk traffic, and provides link power management with Serial ATA hard disk drives. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. Procedures for the SATA Advanced...
...configured with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Intel Matrix Storage Manager Driver provides support for adding SATA drivers to RIS (Remote ...transfer rate for disk traffic, and provides link power management with Serial ATA hard disk drives. Page 6 Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to address known issues. Procedures for the SATA Advanced...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Defrag operation periodically to optimize the reading and writing of your computer. eight times larger than current drive technology. Check www.hp.com for the latest releases. Install and maintain a virus protection program to prevent failures due to viruses. ...the power management settings (power schemes) in the mounting bracket correctly. Please refer to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. Care and Maintenance Measures Preparing Advanced Format HDDs for Microsoft Windows installations Historically...
... Defrag operation periodically to optimize the reading and writing of your computer. eight times larger than current drive technology. Check www.hp.com for the latest releases. Install and maintain a virus protection program to prevent failures due to viruses. ...the power management settings (power schemes) in the mounting bracket correctly. Please refer to the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02691731/c02691731.pdf. Care and Maintenance Measures Preparing Advanced Format HDDs for Microsoft Windows installations Historically...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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....com/default.aspx?scid=kb;EN-US;314848 Windows XP command line: http://support.microsoft.com/default.aspx?scid=kb;EN-US;283080 Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;227463 Use the Microsoft Recovery Console periodically to run the chkdsk /p ... http://support.microsoft.com/default.aspx?scid=kb;en-us;314058&Product=winxp Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;229716 For more information Contact HP Technical Support: http://welcome.hp.com/country/us/en/wwcontact_us.html Share with colleagues © Copyright 2011 Hewlett-...
....com/default.aspx?scid=kb;EN-US;314848 Windows XP command line: http://support.microsoft.com/default.aspx?scid=kb;EN-US;283080 Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;227463 Use the Microsoft Recovery Console periodically to run the chkdsk /p ... http://support.microsoft.com/default.aspx?scid=kb;en-us;314058&Product=winxp Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;229716 For more information Contact HP Technical Support: http://welcome.hp.com/country/us/en/wwcontact_us.html Share with colleagues © Copyright 2011 Hewlett-...
User Guide - Windows 8
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... warranties for a refund subject to be available on your place of sale (the seller). If you agree to the refund policy of the HP End User License Agreement (EULA). Bluetooth is subject to request a full refund of its proprietor and used by the terms of your computer...purchase. Microsoft and Windows are common to return the entire unused product (hardware and software) within 14 days for HP products and services are set forth in the U.S. HP shall not be construed as constituting an additional warranty. Second Edition: April 2013 First Edition: September 2012 Document Part...
... warranties for a refund subject to be available on your place of sale (the seller). If you agree to the refund policy of the HP End User License Agreement (EULA). Bluetooth is subject to request a full refund of its proprietor and used by the terms of your computer...purchase. Microsoft and Windows are common to return the entire unused product (hardware and software) within 14 days for HP products and services are set forth in the U.S. HP shall not be construed as constituting an additional warranty. Second Edition: April 2013 First Edition: September 2012 Document Part...
User Guide - Windows 8
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Use the computer only on your lap or obstruct the computer air vents. The computer and the AC adapter comply with the skin or a soft surface, such as pillows or rugs or clothing, to block airflow. Safety warning notice WARNING! Also, do not place the computer directly on a hard, flat surface. To reduce the possibility of heat-related injuries or of Information Technology Equipment (IEC 60950). Do not allow the AC adapter to come into contact with the user-accessible surface temperature limits defined by the International Standard for Safety of overheating the computer, do ...
Use the computer only on your lap or obstruct the computer air vents. The computer and the AC adapter comply with the skin or a soft surface, such as pillows or rugs or clothing, to block airflow. Safety warning notice WARNING! Also, do not place the computer directly on a hard, flat surface. To reduce the possibility of heat-related injuries or of Information Technology Equipment (IEC 60950). Do not allow the AC adapter to come into contact with the user-accessible surface temperature limits defined by the International Standard for Safety of overheating the computer, do ...
User Guide - Windows 8
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Table of contents 1 Starting right ...1 Best practices ...1 Fun things to do ...1 More HP resources ...2 2 Getting to know your computer ...3 Finding your hardware and software information 3 Locating hardware ...3 Locating software ...3 Front ...3 Right side ...4 Left side ...5 Display ...7 Top ...8 TouchPad ...8 Lights ...9 ...
Table of contents 1 Starting right ...1 Best practices ...1 Fun things to do ...1 More HP resources ...2 2 Getting to know your computer ...3 Finding your hardware and software information 3 Locating hardware ...3 Locating software ...3 Front ...3 Right side ...4 Left side ...5 Display ...7 Top ...8 TouchPad ...8 Lights ...9 ...
User Guide - Windows 8
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4 Enjoying entertainment features ...19 Using the webcam ...20 Using audio ...20 Connecting speakers ...20 Connecting headphones ...20 Connecting a microphone 21 Checking the sound ...21 Using video ...21 Connecting a VGA monitor or projector 21 Connecting an HDMI TV or monitor 22 Configuring audio settings (with HDMI TV 23 Managing your audio and video files 24 5 Navigating using touch gestures, pointing devices and the keyboard 25 Using the TouchPad ...25 Using TouchPad gestures ...25 Tapping ...26 Scrolling ...26 Pinching/zooming ...27 Rotating (select models only 27 2-finger click (...
4 Enjoying entertainment features ...19 Using the webcam ...20 Using audio ...20 Connecting speakers ...20 Connecting headphones ...20 Connecting a microphone 21 Checking the sound ...21 Using video ...21 Connecting a VGA monitor or projector 21 Connecting an HDMI TV or monitor 22 Configuring audio settings (with HDMI TV 23 Managing your audio and video files 24 5 Navigating using touch gestures, pointing devices and the keyboard 25 Using the TouchPad ...25 Using TouchPad gestures ...25 Tapping ...26 Scrolling ...26 Pinching/zooming ...27 Rotating (select models only 27 2-finger click (...
User Guide - Windows 8
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Removing a user-replaceable battery 36 Finding battery information 37 Conserving battery power 37 Identifying low battery levels 37 Resolving a low battery level 38 Resolving a low battery level when external power is available 38 Resolving a low battery level when no power source is available 38 Resolving a low battery level when the computer cannot exit Hibernation ....... 38 Storing a user-replaceable battery 38 Disposing of a user-replaceable battery 38 Replacing a user-replaceable battery 38 Running on external AC power ...39 Troubleshooting an AC adapter ...39 Shutting down (...
Removing a user-replaceable battery 36 Finding battery information 37 Conserving battery power 37 Identifying low battery levels 37 Resolving a low battery level 38 Resolving a low battery level when external power is available 38 Resolving a low battery level when no power source is available 38 Resolving a low battery level when the computer cannot exit Hibernation ....... 38 Storing a user-replaceable battery 38 Disposing of a user-replaceable battery 38 Replacing a user-replaceable battery 38 Running on external AC power ...39 Troubleshooting an AC adapter ...39 Shutting down (...
User Guide - Windows 8
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... security software ...59 Using antivirus software ...59 Using firewall software ...59 Installing software updates ...59 Installing Windows updates 59 Installing HP and third-party software updates 60 Securing your wireless network ...60 Backing up your software applications and information 60 Using an optional... 63 Using System Diagnostics ...63 11 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 66 Restore and recovery ...67 Using Windows Refresh for quick and easy recovery 68 Remove everything and reinstall Windows 68...
... security software ...59 Using antivirus software ...59 Using firewall software ...59 Installing software updates ...59 Installing Windows updates 59 Installing HP and third-party software updates 60 Securing your wireless network ...60 Backing up your software applications and information 60 Using an optional... 63 Using System Diagnostics ...63 11 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 66 Restore and recovery ...67 Using Windows Refresh for quick and easy recovery 68 Remove everything and reinstall Windows 68...
User Guide - Windows 8
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... recommend the following steps: ● Take a minute to browse the Windows 8 Basics guide to a TV and watch a YouTube video on the computer. To get more HP resources. Best practices 1 Go to Getting to music on the computer. For more at Using antivirus software on page 59. ● Back up , restoring, and...
... recommend the following steps: ● Take a minute to browse the Windows 8 Basics guide to a TV and watch a YouTube video on the computer. To get more HP resources. Best practices 1 Go to Getting to music on the computer. For more at Using antivirus software on page 59. ● Back up , restoring, and...
User Guide - Windows 8
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...the Start screen, select My computer, and then select User guides, or go / contactHP. support, go to http://www.hp.com/go to http://www.hp.com/ergo. More HP resources You have already used Setup Instructions to turn on the CD/DVD provided in the box. Contents ● Overview of... computer setup and features. ● Overview of using and navigating with Windows 8. ● A broad range of how-to http://welcome.hp.com/country/us/en/ wwcontact_us.html. Worldwide support To get support in your computer and/or on the computer and locate this guide, select the...
...the Start screen, select My computer, and then select User guides, or go / contactHP. support, go to http://www.hp.com/go to http://www.hp.com/ergo. More HP resources You have already used Setup Instructions to turn on the CD/DVD provided in the box. Contents ● Overview of... computer setup and features. ● Overview of using and navigating with Windows 8. ● A broad range of how-to http://welcome.hp.com/country/us/en/ wwcontact_us.html. Worldwide support To get support in your computer and/or on the computer and locate this guide, select the...
User Guide - Windows 8
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From the Start screen, type control, and then select Control Panel. 2. Locating software ● To find out what software is included on your computer: 1. 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer, from the Start screen, right-click or swipe from the top of the TouchPad to display the App bar, and then click the All apps icon. Front Component Speakers (2) Description Produce sound. A list displays all the devices installed in the System area, click Device Manager....
From the Start screen, type control, and then select Control Panel. 2. Locating software ● To find out what software is included on your computer: 1. 2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer, from the Start screen, right-click or swipe from the top of the TouchPad to display the App bar, and then click the All apps icon. Front Component Speakers (2) Description Produce sound. A list displays all the devices installed in the System area, click Device Manager....
User Guide - Windows 8
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Right side Component (1) Optical drive (2) Optical drive light (3) Optical drive eject button (4) USB 2.0 ports (2) (5) AC adapter light (6) Power connector (7) Security cable slot Description Reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. ● Green: The optical drive is being mishandled or stolen. 4 Chapter 2 Getting to know your computer NOTE: The security cable is designed to the computer. Connect optional USB devices. Attaches an optional security cable to act as a deterrent, but it may not prevent the computer ...
Right side Component (1) Optical drive (2) Optical drive light (3) Optical drive eject button (4) USB 2.0 ports (2) (5) AC adapter light (6) Power connector (7) Security cable slot Description Reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. ● Green: The optical drive is being mishandled or stolen. 4 Chapter 2 Getting to know your computer NOTE: The security cable is designed to the computer. Connect optional USB devices. Attaches an optional security cable to act as a deterrent, but it may not prevent the computer ...
User Guide - Windows 8
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Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. NOTE: When a device is normal for the internal fan to a headphone jack, the computer speakers are disabled. Left side 5 Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. ...
Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. NOTE: When a device is normal for the internal fan to a headphone jack, the computer speakers are disabled. Left side 5 Left side Component (1) (2) External monitor port Vent (3) RJ-45 (network) jack (4) HDMI port (5) USB 2.0 port (6) Audio-in (microphone) jack (7) Audio-out (headphone) jack (8) Digital Media Slot Description Connects an external VGA monitor or projector. ...