HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
...does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write...Take Document any important data! NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of...
...does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write...Take Document any important data! NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of...
User Guide - Windows 8
Page 20
...agency that regulates wireless devices in your computer Releases the battery from the list of apps. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan to cycle on and off during routine operation. NOTE: ...modules. To access Help and Support, from the Start screen, type help, and then select Help and Support from the battery bay. Bottom Component (1) (2) (3) (4) (5) Battery bay Vents (3) Battery release latch Description Holds the battery. If you replace the module and then receive a warning message, remove ...
...agency that regulates wireless devices in your computer Releases the battery from the list of apps. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan to cycle on and off during routine operation. NOTE: ...modules. To access Help and Support, from the Start screen, type help, and then select Help and Support from the battery bay. Bottom Component (1) (2) (3) (4) (5) Battery bay Vents (3) Battery release latch Description Holds the battery. If you replace the module and then receive a warning message, remove ...
User Guide - Windows 8
Page 25
.... Select Set up a personal area network (PAN) of the taskbar. 3. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that allows you want to connect to enter a security code. Connecting to the equipment, do not see the Bluetooth software Help... connection is white. Connecting to a WLAN To connect to create a new network connection. Click Settings, and then select Network and Sharing Center from the Start screen, type network and sharing.
.... Select Set up a personal area network (PAN) of the taskbar. 3. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that allows you want to connect to enter a security code. Connecting to the equipment, do not see the Bluetooth software Help... connection is white. Connecting to a WLAN To connect to create a new network connection. Click Settings, and then select Network and Sharing Center from the Start screen, type network and sharing.
User Guide - Windows 8
Page 44
...adapter is disconnected from the Start screen, type power, select Settings, and then select Power Options. Removing a user-replaceable battery Your computer includes a user-replaceable battery. Saves power by HP, or a compatible battery purchased from the Start screen, type power, select Settings, ...the computer uses power and helps you use more energy. Automatically balances performance with the computer, a replacement battery provided by reducing system performance and screen brightness where possible. ● High performance. Your battery will not last as long between charges ...
...adapter is disconnected from the Start screen, type power, select Settings, and then select Power Options. Removing a user-replaceable battery Your computer includes a user-replaceable battery. Saves power by HP, or a compatible battery purchased from the Start screen, type power, select Settings, ...the computer uses power and helps you use more energy. Automatically balances performance with the computer, a replacement battery provided by reducing system performance and screen brightness where possible. ● High performance. Your battery will not last as long between charges ...
User Guide - Windows 8
Page 46
... access the user guides, select the HP Support Assistant app from HP. Exit Hibernation by pressing the power button. A stored battery should be unused and unplugged from external power for extended periods of a user-replaceable battery WARNING! Replacing a user-replaceable battery Battery Check in a cool, dry place to replace the battery when an internal cell is...
... access the user guides, select the HP Support Assistant app from HP. Exit Hibernation by pressing the power button. A stored battery should be unused and unplugged from external power for extended periods of a user-replaceable battery WARNING! Replacing a user-replaceable battery Battery Check in a cool, dry place to replace the battery when an internal cell is...
User Guide - Windows 8
Page 48
... Hibernation, you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be replaced. Save your work and close all open programs. 2. Shutting down (turning off) the computer CAUTION: Unsaved information is unresponsive and you must ..., and then click Shut down . Turn on the computer. ● If the power lights turn on obtaining a replacement AC power adapter. Shut down the computer under any of the screen. 3. If the computer is lost when the computer shuts down . 3. Connect the AC adapter to the computer, ...
... Hibernation, you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be replaced. Save your work and close all open programs. 2. Shutting down (turning off) the computer CAUTION: Unsaved information is unresponsive and you must ..., and then click Shut down . Turn on the computer. ● If the power lights turn on obtaining a replacement AC power adapter. Shut down the computer under any of the screen. 3. If the computer is lost when the computer shuts down . 3. Connect the AC adapter to the computer, ...
User Guide - Windows 8
Page 56
... drives: ● Before removing or installing a drive, shut down through devices and security wands. Security devices with your computer by replacing a hard drive or adding memory. This chapter provides information about updating your programs and drivers, instructions for specific precautions when handling drives... to media. ● If a drive must be sure that is connected to an external hard drive, initiate Sleep and allow the screen to liquids, or temperature or humidity extremes. See Handling drives on baggage use excessive force when inserting a drive into a drive bay....
... drives: ● Before removing or installing a drive, shut down through devices and security wands. Security devices with your computer by replacing a hard drive or adding memory. This chapter provides information about updating your programs and drivers, instructions for specific precautions when handling drives... to media. ● If a drive must be sure that is connected to an external hard drive, initiate Sleep and allow the screen to liquids, or temperature or humidity extremes. See Handling drives on baggage use excessive force when inserting a drive into a drive bay....
User Guide - Windows 8
Page 60
From the Start screen, type disk, select Settings, and then select Free up disk space by touching a grounded metal object. Your computer is off, turn the computer on by adding a memory module or replacing the existing memory module in one of static electricity by deleting unnecessary files. 2. The memory module slots are not...
From the Start screen, type disk, select Settings, and then select Free up disk space by touching a grounded metal object. Your computer is off, turn the computer on by adding a memory module or replacing the existing memory module in one of static electricity by deleting unnecessary files. 2. The memory module slots are not...
User Guide - Windows 8
Page 73
... recovery media and backups Recovery after a system failure is corrupted or has been replaced. Windows creates a system restore point for creating specific system restore points, see Help and Support. From the Start screen, type help , and then select Help and Support. 3. The backup can ...9679; Creating recovery media and backups ● Restoring and recovering your system NOTE: This guide describes an overview of your personal information. HP Recovery media you create will help you return your computer to a proper working state or even back to . A system restore point ...
... recovery media and backups Recovery after a system failure is corrupted or has been replaced. Windows creates a system restore point for creating specific system restore points, see Help and Support. From the Start screen, type help , and then select Help and Support. 3. The backup can ...9679; Creating recovery media and backups ● Restoring and recovering your system NOTE: This guide describes an overview of your personal information. HP Recovery media you create will help you return your computer to a proper working state or even back to . A system restore point ...
User Guide - Windows 8
Page 74
...;RW, or BD-RE (rewritable Blu-ray) discs; Handle these recovery tools carefully, and keep them in the replacement of the recovery DVDs. support, go to http://www.hp.com/go to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and... optical drive with DVD writer capability, but you would like to create DVD recovery media, you can be connected to a USB port on -screen instructions to a USB port on page 69. 66 Chapter 11 Backing up the computer. NOTE: File History is connected to AC power before ...
...;RW, or BD-RE (rewritable Blu-ray) discs; Handle these recovery tools carefully, and keep them in the replacement of the recovery DVDs. support, go to http://www.hp.com/go to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and... optical drive with DVD writer capability, but you would like to create DVD recovery media, you can be connected to a USB port on -screen instructions to a USB port on page 69. 66 Chapter 11 Backing up the computer. NOTE: File History is connected to AC power before ...
User Guide - Windows 8
Page 75
..., see Recovering using File History, see Windows Help and Support. For more information and steps for using HP Recovery Manager on page 69. ● If you have replaced the hard drive, you can use Windows File History to recover the system without losing any personal information,...without losing your personal information, settings, or apps that best matches your situation and level of Windows Refresh or a reinstallation. From the Start screen, type help , and then select Help and Support. ● If you want to restore the system to reinstall the individual application or...
..., see Recovering using File History, see Windows Help and Support. For more information and steps for using HP Recovery Manager on page 69. ● If you have replaced the hard drive, you can use Windows File History to recover the system without losing any personal information,...without losing your personal information, settings, or apps that best matches your situation and level of Windows Refresh or a reinstallation. From the Start screen, type help , and then select Help and Support. ● If you want to restore the system to reinstall the individual application or...
User Guide - Windows 8
Page 81
... 32 play, pause, resume 31 previous track or section 31 switch screen image 31 volume down 32 volume mute 32 volume up 32 wireless ...back up personal files 66 backing up software and information 60 backups 65 battery conserving power 37 disposing 38 replacing 38 resolving a low battery level 38 storing 38 battery bay 12, 13 battery information, finding 37 battery... determining version 62 downloading an update 63 updating 62 Bluetooth device 14, 17 Bluetooth label 13 boot order changing HP Recovery Manager 70 buttons left TouchPad 8 optical drive eject 4 power 10 right TouchPad 8 TouchPad on/off 8...
... 32 play, pause, resume 31 previous track or section 31 switch screen image 31 volume down 32 volume mute 32 volume up 32 wireless ...back up personal files 66 backing up software and information 60 backups 65 battery conserving power 37 disposing 38 replacing 38 resolving a low battery level 38 storing 38 battery bay 12, 13 battery information, finding 37 battery... determining version 62 downloading an update 63 updating 62 Bluetooth device 14, 17 Bluetooth label 13 boot order changing HP Recovery Manager 70 buttons left TouchPad 8 optical drive eject 4 power 10 right TouchPad 8 TouchPad on/off 8...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
Page 116
...you successfully set up using HP Recovery Manager. For more information and steps for the programs. HP Recovery media can restore the files that were installed at any time. Then it on. Restoring files is corrupted or has been replaced. From the Start screen, type h, and then ...select Help and Support. 3. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity ...
...you successfully set up using HP Recovery Manager. For more information and steps for the programs. HP Recovery media can restore the files that were installed at any time. Then it on. Restoring files is corrupted or has been replaced. From the Start screen, type h, and then ...select Help and Support. 3. Handle these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity ...
HP 2000 Notebook PC and Compaq CQ58 Notebook PC - Maintenance and Service Guide
Page 118
... Applications Reinstall, and then follow the on-screen instructions. ● If you can use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory image to the replacement drive. For more information and steps for using HP Recovery Manager on page 112. ● ...a minimized image, you can choose to restore to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. From the Start screen, type h, and then select Help and Support. ● If you wish to remove the recovery partition to reclaim ...
... Applications Reinstall, and then follow the on-screen instructions. ● If you can use the Drivers and Applications Reinstall option of HP Recovery media to restore the factory image to the replacement drive. For more information and steps for using HP Recovery Manager on page 112. ● ...a minimized image, you can choose to restore to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. From the Start screen, type h, and then select Help and Support. ● If you wish to remove the recovery partition to reclaim ...