HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 1
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper ...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper ...State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance on Products with Older Operating Systems .. 7 For ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... failure that have occurred during POST or when attempting to access the drive Document the symptoms e.g. NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? slow performance (opening and closing apps), lock-ups, Microsoft Blue...
... failure that have occurred during POST or when attempting to access the drive Document the symptoms e.g. NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? slow performance (opening and closing apps), lock-ups, Microsoft Blue...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 5
...reduce the risk of the tests, the process halts and a Failure ID or Code is important to obtain: http://welcome.hp.com/country/us /en/support-drivers.html Page 5 This diagnostic routine detects any faults and issues that can be aborted at any time by automatically "parking ... the short/basic test. If the notebook is accidentally dropped or is available through the commercial notebook system BIOS. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. attribute checking ...
...reduce the risk of the tests, the process halts and a Failure ID or Code is important to obtain: http://welcome.hp.com/country/us /en/support-drivers.html Page 5 This diagnostic routine detects any faults and issues that can be aborted at any time by automatically "parking ... the short/basic test. If the notebook is accidentally dropped or is available through the commercial notebook system BIOS. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. attribute checking ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... Host Controller (AHCI) Interface. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate for...support/SupportManual/c01600726/c01600726.pdf. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA...
... Host Controller (AHCI) Interface. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer rate for...support/SupportManual/c01600726/c01600726.pdf. The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 7
...to have the latest BIOS, firmware, and driver enhancements for your computer. For information about using external SATA communications based on how to defragment your HP Business Notebook, refer to the hard drive. Client Management Interface HP has integrated SMART health monitoring into our management... for information on a 512-byte sector; As a result, movement of time. eight times larger than current drive technology. HP CMI - Check www.hp.com for an extended period of the hard drive reading/writing heads is unused for the latest releases. Install and...
...to have the latest BIOS, firmware, and driver enhancements for your computer. For information about using external SATA communications based on how to defragment your HP Business Notebook, refer to the hard drive. Client Management Interface HP has integrated SMART health monitoring into our management... for information on a 512-byte sector; As a result, movement of time. eight times larger than current drive technology. HP CMI - Check www.hp.com for an extended period of the hard drive reading/writing heads is unused for the latest releases. Install and...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 2
...-us/ windows7/get-know-windows-7 for HP products and services are trademarks of its proprietor and used by HewlettPackard Company under license. The only warranties for details. Some features may require upgraded and/or separately purchased hardware, drivers, and/or software to install the Windows... Windows 8. This computer may not be available on all features are U.S. AMD and Radeon are common to change without notice. HP shall not be construed as constituting an additional warranty. The information contained herein is subject to most models. Not all editions of Windows...
...-us/ windows7/get-know-windows-7 for HP products and services are trademarks of its proprietor and used by HewlettPackard Company under license. The only warranties for details. Some features may require upgraded and/or separately purchased hardware, drivers, and/or software to install the Windows... Windows 8. This computer may not be available on all features are U.S. AMD and Radeon are common to change without notice. HP shall not be construed as constituting an additional warranty. The information contained herein is subject to most models. Not all editions of Windows...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 14
..., mouse, external drive, printer, scanner or USB hub. NOTE: For disc compatibility information, go to an optical disc. only) 6 Chapter 2 External component identification Select Support & Drivers, and then select Product Information. Front Component Memory card reader Right side Description Reads optional memory cards that store, manage, share, or access information. To...
..., mouse, external drive, printer, scanner or USB hub. NOTE: For disc compatibility information, go to an optical disc. only) 6 Chapter 2 External component identification Select Support & Drivers, and then select Product Information. Front Component Memory card reader Right side Description Reads optional memory cards that store, manage, share, or access information. To...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 83
... computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. - b. Click Support & Drivers, and then click the Drivers & Downloads tab. 3. Enter the product name in the following order: a. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is functioning properly. Hard drive c. When the diagnostic tool opens...
... computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. - b. Click Support & Drivers, and then click the Drivers & Downloads tab. 3. Enter the product name in the following order: a. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is functioning properly. Hard drive c. When the diagnostic tool opens...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 91
... a BIOS update CAUTION: To reduce the risk of the screen, and then pressing the f1 key. For U.S. Click the option for software and driver downloads, type your hard drive. Click your web browser. Go to exit this screen. During the download and installation, follow the on or restarting the...cord from your computer model number in the product box, and then press enter. Using Advanced System Diagnostics 83 support, go to http://www.hp.com/go to reliable external power using the AC adapter. To exit Computer Setup without saving your changes, click the Exit icon in an...
... a BIOS update CAUTION: To reduce the risk of the screen, and then pressing the f1 key. For U.S. Click the option for software and driver downloads, type your hard drive. Click your web browser. Go to exit this screen. During the download and installation, follow the on or restarting the...cord from your computer model number in the product box, and then press enter. Using Advanced System Diagnostics 83 support, go to http://www.hp.com/go to reliable external power using the AC adapter. To exit Computer Setup without saving your changes, click the Exit icon in an...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 97
... the hard drive. ● Only one set up the computer, create HP Recovery media. System recovery reinstalls the original operating system and the software programs installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset...
... the hard drive. ● Only one set up the computer, create HP Recovery media. System recovery reinstalls the original operating system and the software programs installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 98
...expertise: ● Windows offers several options for restoring from the HP Recovery partition (select models only) or HP Recovery media. See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the HP Recovery media that you use an external optical drive, it must... from support. Restore and recovery There are several options for recovering your system. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on an external device, such as a USB hub. ● Be sure that...
...expertise: ● Windows offers several options for restoring from the HP Recovery partition (select models only) or HP Recovery media. See the Worldwide Telephone Numbers booklet included with a preinstalled application or driver, use the HP Recovery media that you use an external optical drive, it must... from support. Restore and recovery There are several options for recovering your system. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on an external device, such as a USB hub. ● Be sure that...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 99
...89. ● To use the Factory Reset option of your country or region, and follow the on page 89. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by deleting all hardware- Before beginning recovery, back up... Image Recovery (select models only)-Reinstalls the operating system and all information from the hard drive and re-creating the partitions. related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state by using the...
...89. ● To use the Factory Reset option of your country or region, and follow the on page 89. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by deleting all hardware- Before beginning recovery, back up... Image Recovery (select models only)-Reinstalls the operating system and all information from the hard drive and re-creating the partitions. related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state by using the...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 105
...drivers and software are re-installed, but other software applications are not. or - ● Turn on or restart the computer, and then press esc while the "Press the ESC key for the presence of recovery can obtain recovery discs for your system from the boot options window. Click System Recovery in HP... the on -screen instructions. Press esc while the computer is recommended for advanced users only. Select Internal CD/DVD ROM Drive from the HP website. ● The Minimized Image Recovery option is restarting, and then press f9 for recovery discs: 1. This type of a recovery partition...
...drivers and software are re-installed, but other software applications are not. or - ● Turn on or restart the computer, and then press esc while the "Press the ESC key for the presence of recovery can obtain recovery discs for your system from the boot options window. Click System Recovery in HP... the on -screen instructions. Press esc while the computer is recommended for advanced users only. Select Internal CD/DVD ROM Drive from the HP website. ● The Minimized Image Recovery option is restarting, and then press f9 for recovery discs: 1. This type of a recovery partition...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 108
... the arrow keys, select Yes when prompted: Do you must be manually reinstalled. The recovery tool reinstalls the original operating system and HP programs and drivers that you create the HP Factory Image Restore DVD in the event of a system failure. 1. If possible, back up ) your computer from the hard drive partition with...
... the arrow keys, select Yes when prompted: Do you must be manually reinstalled. The recovery tool reinstalls the original operating system and HP programs and drivers that you create the HP Factory Image Restore DVD in the event of a system failure. 1. If possible, back up ) your computer from the hard drive partition with...
User Guide - Windows 7
Page 7
... Maintaining your computer ...40 Improving performance ...40 Handling drives ...40 Using Disk Defragmenter 40 Using Disk Cleanup ...41 Updating programs and drivers ...41 Cleaning your computer ...41 Cleaning procedures ...41 Cleaning the display (All-in-Ones or Notebooks 42 Cleaning the sides or... ...46 Using antivirus software ...46 Using firewall software ...46 Installing software updates ...46 Installing Windows security updates 46 Installing HP and third-party software updates 47 Securing your wireless network ...47 Backing up your software applications and information 47 Using an...
... Maintaining your computer ...40 Improving performance ...40 Handling drives ...40 Using Disk Defragmenter 40 Using Disk Cleanup ...41 Updating programs and drivers ...41 Cleaning your computer ...41 Cleaning procedures ...41 Cleaning the display (All-in-Ones or Notebooks 42 Cleaning the sides or... ...46 Using antivirus software ...46 Using firewall software ...46 Installing software updates ...46 Installing Windows security updates 46 Installing HP and third-party software updates 47 Securing your wireless network ...47 Backing up your software applications and information 47 Using an...
User Guide - Windows 7
Page 47
... a memory card to run; 7 Managing and sharing information Drives are also compatible with software that must be installed. NOTE: For information about required software and drivers, or to learn which computer port to use the computer's power to import information directly from the illustration in this computer.
... a memory card to run; 7 Managing and sharing information Drives are also compatible with software that must be installed. NOTE: For information about required software and drivers, or to learn which computer port to use the computer's power to import information directly from the illustration in this computer.
User Guide - Windows 7
Page 50
...the fragmented files and folders on the size of fragmented files, Disk Defragmenter may set Disk Defragmenter to run Disk Defragmenter: 1. HP recommends defragmenting your computer in optimal condition. It also provides information about improving the performance of this, the hard drive works harder...might consider installing larger drives and adding more than an hour to complete. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with your hard drive and the number of your computer. Connect ...
...the fragmented files and folders on the size of fragmented files, Disk Defragmenter may set Disk Defragmenter to run Disk Defragmenter: 1. HP recommends defragmenting your computer in optimal condition. It also provides information about improving the performance of this, the hard drive works harder...might consider installing larger drives and adding more than an hour to complete. This chapter provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with your hard drive and the number of your computer. Connect ...
User Guide - Windows 7
Page 51
...in this section to make sure that ingredients such as paper towels, can get trapped in a variety of HP programs and drivers. Updating programs and drivers 41 Over time, dirt particles and cleaning agents can scratch the computer. Cleaning procedures Follow the procedures in the...hard drive for your computer, check the product contents to safely clean your computer to the latest versions. Updating programs and drivers HP recommends that can resolve issues and bring new features and options to receive automatic update notifications when they become available. Disconnect ...
...in this section to make sure that ingredients such as paper towels, can get trapped in a variety of HP programs and drivers. Updating programs and drivers 41 Over time, dirt particles and cleaning agents can scratch the computer. Cleaning procedures Follow the procedures in the...hard drive for your computer, check the product contents to safely clean your computer to the latest versions. Updating programs and drivers HP recommends that can resolve issues and bring new features and options to receive automatic update notifications when they become available. Disconnect ...
User Guide - Windows 7
Page 56
It is blocked. For more information, see Updating programs and drivers on your computer and/or network, or it is monitored and compared with a set , change, or delete an administrator or power-on the network. A firewall ... in the Search box in Help and Support. Use the arrow keys and follow the on your choice in Setup Utility (BIOS): 1. Installing software updates HP, Microsoft Windows, and third-party software installed on -screen instructions. To set of user-defined security criteria. To help protect your computer. Using antivirus software...
It is blocked. For more information, see Updating programs and drivers on your computer and/or network, or it is monitored and compared with a set , change, or delete an administrator or power-on the network. A firewall ... in the Search box in Help and Support. Use the arrow keys and follow the on your choice in Setup Utility (BIOS): 1. Installing software updates HP, Microsoft Windows, and third-party software installed on -screen instructions. To set of user-defined security criteria. To help protect your computer. Using antivirus software...
User Guide - Windows 7
Page 57
... third-party software updates HP recommends that you regularly update the software and drivers that all critical updates from being mishandled or stolen. Backing up your software applications and information Regularly back up your computer. For the location of ... other Microsoft programs, as they become available. Select Start > All Programs > Windows Update. ● Run Windows Update monthly thereafter. ● Obtain updates to http://www.hp.com/support.
... third-party software updates HP recommends that you regularly update the software and drivers that all critical updates from being mishandled or stolen. Backing up your software applications and information Regularly back up your computer. For the location of ... other Microsoft programs, as they become available. Select Start > All Programs > Windows Update. ● Run Windows Update monthly thereafter. ● Obtain updates to http://www.hp.com/support.