HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes related to the drive failure that have occurred during POST or when attempting to OS, Software, or other hardware problems) Page 4 YES Run F2 Quick/Short Diagnostic Test Try reseating drive... & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. YES Does the drive fail...
Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes related to the drive failure that have occurred during POST or when attempting to OS, Software, or other hardware problems) Page 4 YES Run F2 Quick/Short Diagnostic Test Try reseating drive... & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. YES Does the drive fail...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...UMA graphics For use in models with an Intel processor and discrete graphics RTC battery Memory module (PC3L, 12800, 1600-MHz): 8-GB 4 GB 2 GB Hard drive (SATA; Item (9) (10) (11) (12) Component ● Windows 8 Professional For use in models with an Intel Core i3-4010U processor and ... ● Without Windows 8 ● Windows 8 Standard ● Windows 8 Professional Heat sink assembly (includes replacement thermal materials): For use in models with an AMD processor For use in HP 250 models) Spare part number 759876-601 759877-001 759877-501 759877-601 760968-001 760968-501 760968-601...
...UMA graphics For use in models with an Intel processor and discrete graphics RTC battery Memory module (PC3L, 12800, 1600-MHz): 8-GB 4 GB 2 GB Hard drive (SATA; Item (9) (10) (11) (12) Component ● Windows 8 Professional For use in models with an Intel Core i3-4010U processor and ... ● Without Windows 8 ● Windows 8 Standard ● Windows 8 Professional Heat sink assembly (includes replacement thermal materials): For use in models with an AMD processor For use in HP 250 models) Spare part number 759876-601 759877-001 759877-501 759877-601 760968-001 760968-501 760968-601...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... part number listing CSR flag designations: ● A = Mandatory ● B = Optional ● C = Service technician recommended ● N = Non-user replaceable Spare part number CSR flag Description 490371-001 A Power cord for use in AMD models in North America (3-pin, black, 1.83-m) 490371-011 A Power cord...pin, black, 1.83-m) 634953-001 N 320-GB, 5400-rpm, 2.5-in SATA hard drive for use only in HP 250 models (does not include cable or bracket) 644351-001 N 750-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) 669299-001 N 500-GB, 5400-rpm, 2.5-...
... part number listing CSR flag designations: ● A = Mandatory ● B = Optional ● C = Service technician recommended ● N = Non-user replaceable Spare part number CSR flag Description 490371-001 A Power cord for use in AMD models in North America (3-pin, black, 1.83-m) 490371-011 A Power cord...pin, black, 1.83-m) 634953-001 N 320-GB, 5400-rpm, 2.5-in SATA hard drive for use only in HP 250 models (does not include cable or bracket) 644351-001 N 750-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) 669299-001 N 500-GB, 5400-rpm, 2.5-...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... to alter device parameters or melt silicon junctions. After removing a hard drive, an optical drive, or a diskette drive, place it in the internal layers, reducing its life expectancy. Avoid exposing a drive to electrostatic discharge (ESD). Or the device may function normally for... as 700 V. 30 Chapter 4 Removal and replacement procedures Grounding guidelines Electrostatic discharge damage Electronic components are removing or installing internal components, observe these precautions: Before removing or inserting a hard drive, shut down through the operating system. Networks ...
... to alter device parameters or melt silicon junctions. After removing a hard drive, an optical drive, or a diskette drive, place it in the internal layers, reducing its life expectancy. Avoid exposing a drive to electrostatic discharge (ESD). Or the device may function normally for... as 700 V. 30 Chapter 4 Removal and replacement procedures Grounding guidelines Electrostatic discharge damage Electronic components are removing or installing internal components, observe these precautions: Before removing or inserting a hard drive, shut down through the operating system. Networks ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... Keyboard on page 42). Remove the keyboard (see Top cover on page 39). 6. Shut down through the operating system. 2. Slide the hard drive to disengage it down the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging...48 Chapter 4 Removal and replacement procedures Description 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm, 2.5-in 320-GB, 5400-rpm, 2.5-in Hibernation, turn the computer on page 33). 5. If you are unsure whether the computer is off or in Hard drive bracket Spare part number ...
... Keyboard on page 42). Remove the keyboard (see Top cover on page 39). 6. Shut down through the operating system. 2. Slide the hard drive to disengage it down the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging...48 Chapter 4 Removal and replacement procedures Description 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm, 2.5-in 320-GB, 5400-rpm, 2.5-in Hibernation, turn the computer on page 33). 5. If you are unsure whether the computer is off or in Hard drive bracket Spare part number ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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Component replacement procedures 49 To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to reassemble and install the hard drive. Remove the hard drive bracket from the computer (3). 4. Reverse this procedure to the hard drive. 5. 3. Lift the hard drive from the hard drive (2).
Component replacement procedures 49 To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to reassemble and install the hard drive. Remove the hard drive bracket from the computer (3). 4. Reverse this procedure to the hard drive. 5. 3. Lift the hard drive from the hard drive (2).
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...(3): Fan cable 56 Chapter 4 Removal and replacement procedures Remove the following components: ● Keyboard (see Keyboard on page 39) ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 61) To remove the system board...: 1. If you are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 65) ...
...(3): Fan cable 56 Chapter 4 Removal and replacement procedures Remove the following components: ● Keyboard (see Keyboard on page 39) ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 61) To remove the system board...: 1. If you are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 65) ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● System board (see System board on page 55) ● Hard drive (see Hard drive on , and then shut it to the cable to install the USB board. Disconnect all external devices connected to the base enclosure. 5. Remove the USB.... USB board Description USB board (includes cable) Spare part number 749649-001 Before removing the USB board, follow these steps: 1. Position the computer upright. 2. Component replacement procedures 59
... Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● System board (see System board on page 55) ● Hard drive (see Hard drive on , and then shut it to the cable to install the USB board. Disconnect all external devices connected to the base enclosure. 5. Remove the USB.... USB board Description USB board (includes cable) Spare part number 749649-001 Before removing the USB board, follow these steps: 1. Position the computer upright. 2. Component replacement procedures 59
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... on page 39) ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 48) ● System board (see System board on , and then shut it down the computer. NOTE: Note the rubber gaskets (3) around...and then unplugging the AC adapter from the base enclosure (2). Disconnect all external devices connected to install the speakers. 60 Chapter 4 Removal and replacement procedures Reverse this procedure to the computer. 3. When installing the speakers, make sure the gaskets are unsure whether the computer is off or...
... on page 39) ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 48) ● System board (see System board on , and then shut it down the computer. NOTE: Note the rubber gaskets (3) around...and then unplugging the AC adapter from the base enclosure (2). Disconnect all external devices connected to install the speakers. 60 Chapter 4 Removal and replacement procedures Reverse this procedure to the computer. 3. When installing the speakers, make sure the gaskets are unsure whether the computer is off or...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... follow the on-screen instructions. NOTE: If you want to stop a diagnostics test while it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the hard drive. If it is running, press esc. 84 Chapter 7 Computer Setup (BIOS) and Advanced System Diagnostics in the Advanced...
... follow the on-screen instructions. NOTE: If you want to stop a diagnostics test while it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the hard drive. If it is running, press esc. 84 Chapter 7 Computer Setup (BIOS) and Advanced System Diagnostics in the Advanced...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...;RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set of blank DVD discs that will provide the following processes: ● Creating...
...;RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set of blank DVD discs that will provide the following processes: ● Creating...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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..., and then configures the settings for recovery discs or a recovery USB flash drive. ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to retain. Recovering using the HP Recovery partition (select models only). If you have not already created recovery media...
..., and then configures the settings for recovery discs or a recovery USB flash drive. ● If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to retain. Recovering using the HP Recovery partition (select models only). If you have not already created recovery media...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...software to remove a malicious program. ◦ After adding information that is added to replace, such as installing software, running utilities, or changing Windows settings. The screen image is hard to the document. 4. You may take more information. The screen shot can select ... backup ● Number backup discs before you back up. ● You should back up your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to back up these folders periodically. ● Save customized settings in the Documents,...
...software to remove a malicious program. ◦ After adding information that is added to replace, such as installing software, running utilities, or changing Windows settings. The screen image is hard to the document. 4. You may take more information. The screen shot can select ... backup ● Number backup discs before you back up. ● You should back up your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to back up these folders periodically. ● Save customized settings in the Documents,...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...system 91 USB flash drive 92 using HP Recovery media 90 recovery discs 93 recovery media 93 creating 89 creating using HP Recovery Manager 90 recovery partition removing 92 recovery, system 96 regulatory information regulatory label 14 wireless certification labels 14 removal/replacement preliminaries 29 procedures 33... cable 7 speakers illustrated 19 removing 60 spare part number 25 specifications computer 85 display 86 DVD±RW SuperMulti DL Drive 88 hard drive 87 optical drive 88 supported discs 93 recovery 89 system board removing 55 spare part number 17, 26, 27 system recovery 91, 96...
...system 91 USB flash drive 92 using HP Recovery media 90 recovery discs 93 recovery media 93 creating 89 creating using HP Recovery Manager 90 recovery partition removing 92 recovery, system 96 regulatory information regulatory label 14 wireless certification labels 14 removal/replacement preliminaries 29 procedures 33... cable 7 speakers illustrated 19 removing 60 spare part number 25 specifications computer 85 display 86 DVD±RW SuperMulti DL Drive 88 hard drive 87 optical drive 88 supported discs 93 recovery 89 system board removing 55 spare part number 17, 26, 27 system recovery 91, 96...
User Guide - Windows 7
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... are not plugged into an external power source, such as an external hard drive connected to prolong the battery charge. To reduce the risk of fire or burns, do not short external contacts; do not disassemble, crush, or puncture; Storing a user-replaceable battery CAUTION: To reduce the risk of damage to a battery, do... it is on or in the Sleep state, the computer remains briefly in the Sleep state, and then shuts down the computer. Disposing of a user-replaceable battery WARNING!
... are not plugged into an external power source, such as an external hard drive connected to prolong the battery charge. To reduce the risk of fire or burns, do not short external contacts; do not disassemble, crush, or puncture; Storing a user-replaceable battery CAUTION: To reduce the risk of damage to a battery, do... it is on or in the Sleep state, the computer remains briefly in the Sleep state, and then shuts down the computer. Disposing of a user-replaceable battery WARNING!
User Guide - Windows 7
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... the battery storage capacity has reached a weak condition. A message refers you to the HP website for proper battery disposal. Running on computers with the computer, a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. To access this guide, select Start > Help and... you to replace the battery when an internal cell is connected to charge. ● The display brightness increases. ● The Power Meter icon in the notification area changes appearance. The computer does not use only the AC adapter provided with internal hard drives ● ...
... the battery storage capacity has reached a weak condition. A message refers you to the HP website for proper battery disposal. Running on computers with the computer, a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. To access this guide, select Start > Help and... you to replace the battery when an internal cell is connected to charge. ● The display brightness increases. ● The Power Meter icon in the notification area changes appearance. The computer does not use only the AC adapter provided with internal hard drives ● ...
User Guide - Windows 7
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...clear, or properly disconnect the external hard drive. You may take more memory. Follow the on a monthly schedule, but you might consider installing larger drives and adding more than an hour to complete. HP recommends defragmenting your hard drive at any time. 8 Maintaining your...your computer manually at least once a month. Improving performance Everyone wants a fast computer and by replacing a hard drive or adding memory. Handling drives Observe these precautions when handling drives: ● When the battery is the only source of your computer. The write process is ...
...clear, or properly disconnect the external hard drive. You may take more memory. Follow the on a monthly schedule, but you might consider installing larger drives and adding more than an hour to complete. HP recommends defragmenting your hard drive at any time. 8 Maintaining your...your computer manually at least once a month. Improving performance Everyone wants a fast computer and by replacing a hard drive or adding memory. Handling drives Observe these precautions when handling drives: ● When the battery is the only source of your computer. The write process is ...
User Guide - Windows 7
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...in a window, toolbar, or menu bar by taking a screen shot of your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to replace, such as installing software, running utilities, or changing Windows settings. Save and print the document. Creating a ...you have recent copies of personal information. ◦ After you add many files-for example, if you saved videos from individual folders to drives. To back up , from a birthday party. ◦ Before using Windows Backup and Restore. What you need to know ●...
...in a window, toolbar, or menu bar by taking a screen shot of your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to replace, such as installing software, running utilities, or changing Windows settings. Save and print the document. Creating a ...you have recent copies of personal information. ◦ After you add many files-for example, if you saved videos from individual folders to drives. To back up , from a birthday party. ◦ Before using Windows Backup and Restore. What you need to know ●...
User Guide - Windows 7
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...information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, ...changing 56 bottom 13 buttons left TouchPad 8, 27 optical drive eject 4 power 10 right TouchPad 8, 27 C ... 55 Disk Cleanup software 41 Disk Defragmenter software 40 drive media 30 E electrostatic discharge 64 esc key, identifying...key, identifying 11, 26 fun things to do 1 H hard drive light 6 HDMI port connecting 22 identifying 5, 20 HDMI, configuring...information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs ...
...information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, ...changing 56 bottom 13 buttons left TouchPad 8, 27 optical drive eject 4 power 10 right TouchPad 8, 27 C ... 55 Disk Cleanup software 41 Disk Defragmenter software 40 drive media 30 E electrostatic discharge 64 esc key, identifying...key, identifying 11, 26 fun things to do 1 H hard drive light 6 HDMI port connecting 22 identifying 5, 20 HDMI, configuring...information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs ...
User Guide - Windows 8.1
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...from the computer. 3. Remove the battery (3) from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. Identifying low battery levels When a battery ... unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that...no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or charged for the computer reaches a ...
...from the computer. 3. Remove the battery (3) from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. Identifying low battery levels When a battery ... unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that...no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or charged for the computer reaches a ...