HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
...) Page 4 Does Operating System recognize drive? YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up...
...) Page 4 Does Operating System recognize drive? YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 26
does not include bracket): NOTE: The hard drive bracket is available using spare part number 749648-001. 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm 320-GB, 5400-rpm, 2.5-in (for use in HP 250 models) Spare part number 759876-601 759877-001 759877-501 759877-... Heat sink assembly (includes replacement thermal materials): For use in models with an AMD processor For use in models with an Intel processor and UMA graphics For use only in models with an Intel processor and discrete graphics RTC battery Memory module (PC3L, 12800, 1600-MHz): 8-GB 4 GB 2 GB Hard drive (SATA;
does not include bracket): NOTE: The hard drive bracket is available using spare part number 749648-001. 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm 320-GB, 5400-rpm, 2.5-in (for use in HP 250 models) Spare part number 759876-601 759877-001 759877-501 759877-... Heat sink assembly (includes replacement thermal materials): For use in models with an AMD processor For use in models with an Intel processor and UMA graphics For use only in models with an Intel processor and discrete graphics RTC battery Memory module (PC3L, 12800, 1600-MHz): 8-GB 4 GB 2 GB Hard drive (SATA;
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 32
... part number listing CSR flag designations: ● A = Mandatory ● B = Optional ● C = Service technician recommended ● N = Non-user replaceable Spare part number CSR flag Description 490371-001 A Power cord for use in AMD models in North America (3-pin, black, 1.83-m) 490371-011 A Power cord...pin, black, 1.83-m) 634953-001 N 320-GB, 5400-rpm, 2.5-in SATA hard drive for use only in HP 250 models (does not include cable or bracket) 644351-001 N 750-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) 669299-001 N 500-GB, 5400-rpm, 2.5-...
... part number listing CSR flag designations: ● A = Mandatory ● B = Optional ● C = Service technician recommended ● N = Non-user replaceable Spare part number CSR flag Description 490371-001 A Power cord for use in AMD models in North America (3-pin, black, 1.83-m) 490371-011 A Power cord...pin, black, 1.83-m) 634953-001 N 320-GB, 5400-rpm, 2.5-in SATA hard drive for use only in HP 250 models (does not include cable or bracket) 644351-001 N 750-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) 669299-001 N 500-GB, 5400-rpm, 2.5-...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 38
...may not be sure that have occurred. After removing a hard drive, an optical drive, or a diskette drive, place it in many integrated circuits provide some protection, but in a static-proof bag. Avoid exposing a drive to electrostatic discharge (ESD). Grounding guidelines Electrostatic discharge damage ...sensitivity. Before handling a drive, be sure that must be mailed, place the drive in the drive and be affected at least one inch of shock-proof foam. Handle electronic components as little as 700 V. 30 Chapter 4 Removal and replacement procedures CAUTION: To ...
...may not be sure that have occurred. After removing a hard drive, an optical drive, or a diskette drive, place it in many integrated circuits provide some protection, but in a static-proof bag. Avoid exposing a drive to electrostatic discharge (ESD). Grounding guidelines Electrostatic discharge damage ...sensitivity. Before handling a drive, be sure that must be mailed, place the drive in the drive and be affected at least one inch of shock-proof foam. Handle electronic components as little as 700 V. 30 Chapter 4 Removal and replacement procedures CAUTION: To ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 56
... it from the computer. 4. To remove the hard drive: 1. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the connector (2). 48 Chapter 4 Removal and replacement procedures Remove the battery (see Top cover on page... 33). 5. Remove the top cover (see Battery on page 42). Slide the hard drive to disengage it down the computer.
... it from the computer. 4. To remove the hard drive: 1. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the connector (2). 48 Chapter 4 Removal and replacement procedures Remove the battery (see Top cover on page... 33). 5. Remove the top cover (see Battery on page 42). Slide the hard drive to disengage it down the computer.
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 57
Lift the hard drive from the hard drive (2). 3. Component replacement procedures 49 Reverse this procedure to the hard drive. 5. To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to reassemble and install the hard drive. Remove the hard drive bracket from the computer (3). 4.
Lift the hard drive from the hard drive (2). 3. Component replacement procedures 49 Reverse this procedure to the hard drive. 5. To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to reassemble and install the hard drive. Remove the hard drive bracket from the computer (3). 4.
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 64
...by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Hard drive on page 48) NOTE: When replacing the system board, be sure that the following components: ● Keyboard (see Keyboard on page 39) ● Top cover (see ...Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Battery on page 33). 5. Shut down through ...
...by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Hard drive on page 48) NOTE: When replacing the system board, be sure that the following components: ● Keyboard (see Keyboard on page 39) ● Top cover (see ...Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Battery on page 33). 5. Shut down through ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 67
... page 55) ● Hard drive (see Hard drive on , and then shut it to the cable to the base enclosure. 5. Remove the USB board (4). Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the system board (1). 3. Component replacement procedures 59 Shut...
... page 55) ● Hard drive (see Hard drive on , and then shut it to the cable to the base enclosure. 5. Remove the USB board (4). Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the system board (1). 3. Component replacement procedures 59 Shut...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 68
...each screw. Remove the four Phillips broadhead PM2.0×2.0 screws (1) that secure the speakers to install the speakers. 60 Chapter 4 Removal and replacement procedures When installing the speakers, make sure the gaskets are unsure whether the computer is off or in Hibernation, turn the computer on page ...on page 39) ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 48) ● System board (see System board on , and then shut it down the computer. Speakers Description Speakers (includes left and ...
...each screw. Remove the four Phillips broadhead PM2.0×2.0 screws (1) that secure the speakers to install the speakers. 60 Chapter 4 Removal and replacement procedures When installing the speakers, make sure the gaskets are unsure whether the computer is off or in Hibernation, turn the computer on page ...on page 39) ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 48) ● System board (see System board on , and then shut it down the computer. Speakers Description Speakers (includes left and ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 92
... Turn on or restart the computer. If the test detects a damaged sector, it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the hard drive. When the Startup Menu is displayed, press f2. 2. If it attempts to move the data to ...run, and then follow the on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status. ● Hard disk test-This test analyzes the physical condition of the hard drive, and then checks all data in every sector of...
... Turn on or restart the computer. If the test detects a damaged sector, it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the hard drive. When the Startup Menu is displayed, press f2. 2. If it attempts to move the data to ...run, and then follow the on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status. ● Hard disk test-This test analyzes the physical condition of the hard drive, and then checks all data in every sector of...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 97
... media can be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set of the HP Recovery partition on page 89. 2. HP Recovery media can be required. ● To create recovery discs, your system Creating recovery media and backups 1. Or instead you can be used...
... media can be used to customize the system or restore the factory image if you replace the hard drive. ● Only one set of the HP Recovery partition on page 89. 2. HP Recovery media can be required. ● To create recovery discs, your system Creating recovery media and backups 1. Or instead you can be used...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 99
...up any personal data you created or by using the HP Recovery partition (select models only). What you need for the programs that you wish to retain. If you have replaced the hard drive, you must be used if the hard drive is still working. This type of your system from ...the HP website. For software not provided with the computer. IMPORTANT: HP Recovery Manager does not automatically provide backups of recovery ...
...up any personal data you created or by using the HP Recovery partition (select models only). What you need for the programs that you wish to retain. If you have replaced the hard drive, you must be used if the hard drive is still working. This type of your system from ...the HP website. For software not provided with the computer. IMPORTANT: HP Recovery Manager does not automatically provide backups of recovery ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 103
... you need to know ● You can back up your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to save . 2. The screen image is hard to drives. What you want to back up, from a birthday party. ◦ Before using antivirus...Depending on your settings. Follow the on page 96. The screen shot can select the level you saved videos from individual folders to replace, such as installing software, running utilities, or changing Windows settings. Copy the screen image: To copy only the active window, ...
... you need to know ● You can back up your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to save . 2. The screen image is hard to drives. What you want to back up, from a birthday party. ◦ Before using antivirus...Depending on your settings. Follow the on page 96. The screen shot can select the level you saved videos from individual folders to replace, such as installing software, running utilities, or changing Windows settings. Copy the screen image: To copy only the active window, ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
Page 121
...system 91 USB flash drive 92 using HP Recovery media 90 recovery discs 93 recovery media 93 creating 89 creating using HP Recovery Manager 90 recovery partition removing 92 recovery, system 96 regulatory information regulatory label 14 wireless certification labels 14 removal/replacement preliminaries 29 procedures 33... cable 7 speakers illustrated 19 removing 60 spare part number 25 specifications computer 85 display 86 DVD±RW SuperMulti DL Drive 88 hard drive 87 optical drive 88 supported discs 93 recovery 89 system board removing 55 spare part number 17, 26, 27 system recovery 91, 96...
...system 91 USB flash drive 92 using HP Recovery media 90 recovery discs 93 recovery media 93 creating 89 creating using HP Recovery Manager 90 recovery partition removing 92 recovery, system 96 regulatory information regulatory label 14 wireless certification labels 14 removal/replacement preliminaries 29 procedures 33... cable 7 speakers illustrated 19 removing 60 spare part number 25 specifications computer 85 display 86 DVD±RW SuperMulti DL Drive 88 hard drive 87 optical drive 88 supported discs 93 recovery 89 system board removing 55 spare part number 17, 26, 27 system recovery 91, 96...
User Guide - Ubuntu
Page 26
...are unable to use the preceding shutdown procedure, try the following conditions: ● When you need to replace the battery or to a USB port ● When the computer will be unused and disconnected from external... power, and then remove the battery if the computer includes a user-replaceable battery. Save your work and close all open programs. 2. Shut down the computer under any of the top...screen clears. 5 Managing power Your computer can operate on the hard drive and the computer turns off the display and computer.
...are unable to use the preceding shutdown procedure, try the following conditions: ● When you need to replace the battery or to a USB port ● When the computer will be unused and disconnected from external... power, and then remove the battery if the computer includes a user-replaceable battery. Save your work and close all open programs. 2. Shut down the computer under any of the top...screen clears. 5 Managing power Your computer can operate on the hard drive and the computer turns off the display and computer.
User Guide - Windows 7
Page 44
...that you leave your computer will be checked every 6 months. do not disassemble, crush, or puncture; To reduce the risk of a user-replaceable battery WARNING! If your computer, initiate Sleep or Hibernation, or shut down and loses any external memory cards that is on the display. ... Disconnect unused external devices that are not using. ● Before you are not plugged into an external power source, such as an external hard drive connected to high temperatures for a critical battery level: ● If Hibernation is enabled and the computer is on or in the Sleep state...
...that you leave your computer will be checked every 6 months. do not disassemble, crush, or puncture; To reduce the risk of a user-replaceable battery WARNING! If your computer, initiate Sleep or Hibernation, or shut down and loses any external memory cards that is on the display. ... Disconnect unused external devices that are not using. ● Before you are not plugged into an external power source, such as an external hard drive connected to high temperatures for a critical battery level: ● If Hibernation is enabled and the computer is on or in the Sleep state...
User Guide - Windows 7
Page 45
... information to a disc (select models only) ● When running Disk Defragmenter on external power For information about ordering a replacement battery. The Shut down the computer under any of the following conditions: Running on external power 35 When you connect the ... To reduce potential safety issues, use battery power when the computer is possibly covered by HP, or a compatible AC adapter purchased from HP. A message refers you to external power with internal hard drives ● When performing a backup or recovery When you disconnect external power, the following...
... information to a disc (select models only) ● When running Disk Defragmenter on external power For information about ordering a replacement battery. The Shut down the computer under any of the following conditions: Running on external power 35 When you connect the ... To reduce potential safety issues, use battery power when the computer is possibly covered by HP, or a compatible AC adapter purchased from HP. A message refers you to external power with internal hard drives ● When performing a backup or recovery When you disconnect external power, the following...
User Guide - Windows 7
Page 50
...Defragmenter consolidates (or physically reorganizes) the fragmented files and folders on -screen instructions. 40 Chapter 8 Maintaining your computer HP recommends defragmenting your hard drive at any time. You may take more than an hour to run more memory. The write process is sensitive ... for traveling with your computer. Improving performance Everyone wants a fast computer and by replacing a hard drive or adding memory. Follow the on the hard drive so that is connected to an external hard drive, initiate Sleep and allow the screen to run Disk Defragmenter: 1. Also, as...
...Defragmenter consolidates (or physically reorganizes) the fragmented files and folders on -screen instructions. 40 Chapter 8 Maintaining your computer HP recommends defragmenting your hard drive at any time. You may take more than an hour to run more memory. The write process is sensitive ... for traveling with your computer. Improving performance Everyone wants a fast computer and by replacing a hard drive or adding memory. Follow the on the hard drive so that is connected to an external hard drive, initiate Sleep and allow the screen to run Disk Defragmenter: 1. Also, as...
User Guide - Windows 7
Page 64
...if you have recent copies of personal information. ◦ After you add many files-for example, if you saved videos from individual folders to replace, such as installing software, running utilities, or changing Windows settings. Select Start > Control Panel > System and Security > Backup and Restore. ..., press prt sc. 3. Open a word-processing document or graphics editing program, and then select Edit > Paste. The screen image is hard to drives. Depending on -screen instructions to back up , restoring, and recovering See Help and Support for tasks such as pictures, videos, music, ...
...if you have recent copies of personal information. ◦ After you add many files-for example, if you saved videos from individual folders to replace, such as installing software, running utilities, or changing Windows settings. Select Start > Control Panel > System and Security > Backup and Restore. ..., press prt sc. 3. Open a word-processing document or graphics editing program, and then select Edit > Paste. The screen image is hard to drives. Depending on -screen instructions to back up , restoring, and recovering See Help and Support for tasks such as pictures, videos, music, ...
User Guide - Windows 7
Page 75
...information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, ...changing 56 bottom 13 buttons left TouchPad 8, 27 optical drive eject 4 power 10 right TouchPad 8, 27 C ... 55 Disk Cleanup software 41 Disk Defragmenter software 40 drive media 30 E electrostatic discharge 64 esc key, identifying...key, identifying 11, 26 fun things to do 1 H hard drive light 6 HDMI port connecting 22 identifying 5, 20 HDMI, configuring...information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs ...
...information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, ...changing 56 bottom 13 buttons left TouchPad 8, 27 optical drive eject 4 power 10 right TouchPad 8, 27 C ... 55 Disk Cleanup software 41 Disk Defragmenter software 40 drive media 30 E electrostatic discharge 64 esc key, identifying...key, identifying 11, 26 fun things to do 1 H hard drive light 6 HDMI port connecting 22 identifying 5, 20 HDMI, configuring...information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs ...