HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... to Take Document any important data! NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes related to the...
... to Take Document any important data! NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes related to the...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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does not include bracket): NOTE: The hard drive bracket is available using spare part number 749648-001. 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm 320-GB, 5400-rpm, 2.5-in (for use in HP 250 models) Spare part number 759876-601 759877-001 759877-501 759877-...Heat sink assembly (includes replacement thermal materials): For use in models with an AMD processor For use in models with an Intel processor and UMA graphics For use only in models with an Intel processor and discrete graphics RTC battery Memory module (PC3L, 12800, 1600-MHz): 8-GB 4 GB 2 GB Hard drive (SATA;
does not include bracket): NOTE: The hard drive bracket is available using spare part number 749648-001. 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm 320-GB, 5400-rpm, 2.5-in (for use in HP 250 models) Spare part number 759876-601 759877-001 759877-501 759877-...Heat sink assembly (includes replacement thermal materials): For use in models with an AMD processor For use in models with an Intel processor and UMA graphics For use only in models with an Intel processor and discrete graphics RTC battery Memory module (PC3L, 12800, 1600-MHz): 8-GB 4 GB 2 GB Hard drive (SATA;
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... part number listing CSR flag designations: ● A = Mandatory ● B = Optional ● C = Service technician recommended ● N = Non-user replaceable Spare part number CSR flag Description 490371-001 A Power cord for use in AMD models in North America (3-pin, black, 1.83-m) 490371-011 A Power cord...pin, black, 1.83-m) 634953-001 N 320-GB, 5400-rpm, 2.5-in SATA hard drive for use only in HP 250 models (does not include cable or bracket) 644351-001 N 750-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) 669299-001 N 500-GB, 5400-rpm, 2.5-...
... part number listing CSR flag designations: ● A = Mandatory ● B = Optional ● C = Service technician recommended ● N = Non-user replaceable Spare part number CSR flag Description 490371-001 A Power cord for use in AMD models in North America (3-pin, black, 1.83-m) 490371-011 A Power cord...pin, black, 1.83-m) 634953-001 N 320-GB, 5400-rpm, 2.5-in SATA hard drive for use only in HP 250 models (does not include cable or bracket) 644351-001 N 750-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) 669299-001 N 500-GB, 5400-rpm, 2.5-...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... using the guidelines described in many integrated circuits provide some protection, but in this section. After removing a hard drive, an optical drive, or a diskette drive, place it in Hibernation, turn the computer on surfaces covered with at all and can be handled with ...surface. CAUTION: A product can work perfectly throughout a normal cycle. While handling a drive, avoid touching the connector. Handle electronic components as little as 700 V. 30 Chapter 4 Removal and replacement procedures To prevent damage to the computer, damage to electrostatic discharge (ESD). Circuitry ...
... using the guidelines described in many integrated circuits provide some protection, but in this section. After removing a hard drive, an optical drive, or a diskette drive, place it in Hibernation, turn the computer on surfaces covered with at all and can be handled with ...surface. CAUTION: A product can work perfectly throughout a normal cycle. While handling a drive, avoid touching the connector. Handle electronic components as little as 700 V. 30 Chapter 4 Removal and replacement procedures To prevent damage to the computer, damage to electrostatic discharge (ESD). Circuitry ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...page 33). 5. Slide the hard drive to disengage it down the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the connector (2). 48 Chapter 4 Removal and replacement procedures Shut down through the... operating system. 2. To remove the hard drive: 1. Remove the keyboard (see Battery on page 39). 6. Remove the top cover (see Top cover ...
...page 33). 5. Slide the hard drive to disengage it down the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the connector (2). 48 Chapter 4 Removal and replacement procedures Shut down through the... operating system. 2. To remove the hard drive: 1. Remove the keyboard (see Battery on page 39). 6. Remove the top cover (see Top cover ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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Reverse this procedure to the hard drive. 5. 3. Remove the hard drive bracket from the computer (3). 4. Lift the hard drive from the hard drive (2). Component replacement procedures 49 To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to reassemble and install the hard drive.
Reverse this procedure to the hard drive. 5. 3. Remove the hard drive bracket from the computer (3). 4. Lift the hard drive from the hard drive (2). Component replacement procedures 49 To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to reassemble and install the hard drive.
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...then unplugging the AC adapter from the system board: (1): Power connector cable (2): Speaker cable (3): Fan cable 56 Chapter 4 Removal and replacement procedures Position the computer upright, and then disconnect the following components are unsure whether the computer is off or in models with an ...9679; Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 48) NOTE: When replacing the system board, be sure that the following cables from the computer. 4. Description ● Windows 8 Professional For use in models...
...then unplugging the AC adapter from the system board: (1): Power connector cable (2): Speaker cable (3): Fan cable 56 Chapter 4 Removal and replacement procedures Position the computer upright, and then disconnect the following components are unsure whether the computer is off or in models with an ...9679; Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 48) NOTE: When replacing the system board, be sure that the following cables from the computer. 4. Description ● Windows 8 Professional For use in models...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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Remove the tape that secures the USB board to the base enclosure (2). 4. Component replacement procedures 59 If you are unsure whether the computer is off or in Hibernation, turn the computer on page 48) To remove the USB board: 1. ... Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● System board (see System board on page 55) ● Hard drive (see Hard drive on , and then shut it to the cable to the base enclosure. 5. Remove the USB board (4). Disconnect all external devices connected to install the USB...
Remove the tape that secures the USB board to the base enclosure (2). 4. Component replacement procedures 59 If you are unsure whether the computer is off or in Hibernation, turn the computer on page 48) To remove the USB board: 1. ... Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● System board (see System board on page 55) ● Hard drive (see Hard drive on , and then shut it to the cable to the base enclosure. 5. Remove the USB board (4). Disconnect all external devices connected to install the USB...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... on page 39) ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 48) ● System board (see System board on , and then shut it down the computer. When installing the speakers, make sure the...broadhead PM2.0×2.0 screws (1) that secure the speakers to the computer. 3. Reverse this procedure to install the speakers. 60 Chapter 4 Removal and replacement procedures Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the...
... on page 39) ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 48) ● System board (see System board on , and then shut it down the computer. When installing the speakers, make sure the...broadhead PM2.0×2.0 screws (1) that secure the speakers to the computer. 3. Reverse this procedure to install the speakers. 60 Chapter 4 Removal and replacement procedures Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...in every sector of the hard drive. Turn on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status. If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System ...Tune-Up-This group of additional tests checks your computer to run, and then follow the on-screen instructions. ● Hard disk test-This test analyzes the physical condition of the hard drive, and then checks all data...
...in every sector of the hard drive. Turn on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status. If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System ...Tune-Up-This group of additional tests checks your computer to run, and then follow the on-screen instructions. ● Hard disk test-This test analyzes the physical condition of the hard drive, and then checks all data...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... the settings for the blank USB flash drive or the number of personal information. Or instead you replace the hard drive. ● Only one set of the HP Recovery partition on page 89. 2. This step creates a backup of HP Recovery media can use rewritable discs such ...writer capability, and you must have an optical drive with HP Recovery Manager software. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Handle these recovery tools carefully, and keep them in cases where the hard drive is a software program that was installed at the...
... the settings for the blank USB flash drive or the number of personal information. Or instead you replace the hard drive. ● Only one set of the HP Recovery partition on page 89. 2. This step creates a backup of HP Recovery media can use rewritable discs such ...writer capability, and you must have an optical drive with HP Recovery Manager software. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Handle these recovery tools carefully, and keep them in cases where the hard drive is a software program that was installed at the...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... and software, but not other software applications. ● Factory Reset-Restores the computer to retain. If you have replaced the hard drive, you wish to its original factory state by the manufacturer. ● Recovery through HP Recovery Manager should be used as a final attempt to the replacement drive. Recovering using the HP Recovery partition (select models only).
... and software, but not other software applications. ● Factory Reset-Restores the computer to retain. If you have replaced the hard drive, you wish to its original factory state by the manufacturer. ● Recovery through HP Recovery Manager should be used as a final attempt to the replacement drive. Recovering using the HP Recovery partition (select models only).
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... Store personal files in a window, toolbar, or menu bar by taking a screen shot of your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to AC power during backups. ● Allow enough time for the backup. To ... Windows includes the User Account Control feature to save . 2. Display the screen you want to back up your settings. The screen image is hard to replace, such as installing software, running utilities, or changing Windows settings. To create a screen shot: 1. Tips for a successful backup ● Number...
... Store personal files in a window, toolbar, or menu bar by taking a screen shot of your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to AC power during backups. ● Allow enough time for the backup. To ... Windows includes the User Account Control feature to save . 2. Display the screen you want to back up your settings. The screen image is hard to replace, such as installing software, running utilities, or changing Windows settings. To create a screen shot: 1. Tips for a successful backup ● Number...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...system 91 USB flash drive 92 using HP Recovery media 90 recovery discs 93 recovery media 93 creating 89 creating using HP Recovery Manager 90 recovery partition removing 92 recovery, system 96 regulatory information regulatory label 14 wireless certification labels 14 removal/replacement preliminaries 29 procedures 33... cable 7 speakers illustrated 19 removing 60 spare part number 25 specifications computer 85 display 86 DVD±RW SuperMulti DL Drive 88 hard drive 87 optical drive 88 supported discs 93 recovery 89 system board removing 55 spare part number 17, 26, 27 system recovery 91, 96...
...system 91 USB flash drive 92 using HP Recovery media 90 recovery discs 93 recovery media 93 creating 89 creating using HP Recovery Manager 90 recovery partition removing 92 recovery, system 96 regulatory information regulatory label 14 wireless certification labels 14 removal/replacement preliminaries 29 procedures 33... cable 7 speakers illustrated 19 removing 60 spare part number 25 specifications computer 85 display 86 DVD±RW SuperMulti DL Drive 88 hard drive 87 optical drive 88 supported discs 93 recovery 89 system board removing 55 spare part number 17, 26, 27 system recovery 91, 96...
User Guide - Windows 7
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... or puncture; Identifying low battery levels When a battery that you are not plugged into an external power source, such as an external hard drive connected to high temperatures for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the... devices that are not using. ● Before you leave your computer will be checked every 6 months. Disposing of time. Storing a user-replaceable battery CAUTION: To reduce the risk of in fire or water. 34 Chapter 6 Managing power A stored battery should be unused and unplugged from...
... or puncture; Identifying low battery levels When a battery that you are not plugged into an external power source, such as an external hard drive connected to high temperatures for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the... devices that are not using. ● Before you leave your computer will be checked every 6 months. Disposing of time. Storing a user-replaceable battery CAUTION: To reduce the risk of in fire or water. 34 Chapter 6 Managing power A stored battery should be unused and unplugged from...
User Guide - Windows 7
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...AC adapter provided with an approved AC adapter or an optional docking/expansion device. The Shut down . A message refers you to replace the battery when an internal cell is connected to charge. ● The display brightness increases. ● The Power Meter icon... Shutting down the computer CAUTION: Unsaved information is possibly covered by HP, or a compatible AC adapter purchased from HP. Shut down the computer under any of the following conditions: Running on computers with internal hard drives ● When performing a backup or recovery When you are onboard ...
...AC adapter provided with an approved AC adapter or an optional docking/expansion device. The Shut down . A message refers you to replace the battery when an internal cell is connected to charge. ● The display brightness increases. ● The Power Meter icon... Shutting down the computer CAUTION: Unsaved information is possibly covered by HP, or a compatible AC adapter purchased from HP. Shut down the computer under any of the following conditions: Running on computers with internal hard drives ● When performing a backup or recovery When you are onboard ...
User Guide - Windows 7
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... it works without supervision. Connect the computer to AC power. 2. Also, as Disk Defragmenter and Disk Cleanup and by replacing a hard drive or adding memory. You may take more than an hour to complete. Select Start > All Programs > Accessories > System Tools > Disk ...1. After you can run more memory. HP recommends defragmenting your computer over time, the files on the hard drive so that the system can defragment your computer gets older, you use your hard drive at any time. Follow the on solid-state drives. It also provides information about improving the ...
... it works without supervision. Connect the computer to AC power. 2. Also, as Disk Defragmenter and Disk Cleanup and by replacing a hard drive or adding memory. You may take more than an hour to complete. Select Start > All Programs > Accessories > System Tools > Disk ...1. After you can run more memory. HP recommends defragmenting your computer over time, the files on the hard drive so that the system can defragment your computer gets older, you use your hard drive at any time. Follow the on solid-state drives. It also provides information about improving the ...
User Guide - Windows 7
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... take more information. 54 Chapter 11 Backing up : ◦ Before adding or changing software or hardware. ◦ Before the computer is hard to AC power during backups. ● Allow enough time for the backup. Copy the screen image: To copy only the active window, press... ◦ After you add many files-for example, if you to back up your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to replace, such as installing software, running utilities, or changing Windows settings. To create a screen shot: 1. To copy...
... take more information. 54 Chapter 11 Backing up : ◦ Before adding or changing software or hardware. ◦ Before the computer is hard to AC power during backups. ● Allow enough time for the backup. Copy the screen image: To copy only the active window, press... ◦ After you add many files-for example, if you to back up your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to replace, such as installing software, running utilities, or changing Windows settings. To create a screen shot: 1. To copy...
User Guide - Windows 7
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...information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, ...changing 56 bottom 13 buttons left TouchPad 8, 27 optical drive eject 4 power 10 right TouchPad 8, 27 C ... 55 Disk Cleanup software 41 Disk Defragmenter software 40 drive media 30 E electrostatic discharge 64 esc key, identifying...key, identifying 11, 26 fun things to do 1 H hard drive light 6 HDMI port connecting 22 identifying 5, 20 HDMI, configuring...information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs ...
...information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, ...changing 56 bottom 13 buttons left TouchPad 8, 27 optical drive eject 4 power 10 right TouchPad 8, 27 C ... 55 Disk Cleanup software 41 Disk Defragmenter software 40 drive media 30 E electrostatic discharge 64 esc key, identifying...key, identifying 11, 26 fun things to do 1 H hard drive light 6 HDMI port connecting 22 identifying 5, 20 HDMI, configuring...information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs ...
User Guide - Windows 8.1
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To access battery information, from the computer. Remove the battery (3) from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. Identifying low battery levels When a battery that you are not using. ● Before you ...plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or...
To access battery information, from the computer. Remove the battery (3) from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. Identifying low battery levels When a battery that you are not using. ● Before you ...plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any external media cards that is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or...