HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... the Diagnostic test? Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes related to...
... the Diagnostic test? Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum back up any error codes related to...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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does not include bracket): NOTE: The hard drive bracket is available using spare part number 749648-001. 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm 320-GB, 5400-rpm, 2.5-in (for use in HP 250 models) Spare part number 759876-601 759877-001 759877-501 759877-... Heat sink assembly (includes replacement thermal materials): For use in models with an AMD processor For use in models with an Intel processor and UMA graphics For use only in models with an Intel processor and discrete graphics RTC battery Memory module (PC3L, 12800, 1600-MHz): 8-GB 4 GB 2 GB Hard drive (SATA;
does not include bracket): NOTE: The hard drive bracket is available using spare part number 749648-001. 1-GB, 5400-rpm, 2.5-in 750-GB, 5400-rpm, 2.5-in 500-GB, 5400-rpm 320-GB, 5400-rpm, 2.5-in (for use in HP 250 models) Spare part number 759876-601 759877-001 759877-501 759877-... Heat sink assembly (includes replacement thermal materials): For use in models with an AMD processor For use in models with an Intel processor and UMA graphics For use only in models with an Intel processor and discrete graphics RTC battery Memory module (PC3L, 12800, 1600-MHz): 8-GB 4 GB 2 GB Hard drive (SATA;
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... part number listing CSR flag designations: ● A = Mandatory ● B = Optional ● C = Service technician recommended ● N = Non-user replaceable Spare part number CSR flag Description 490371-001 A Power cord for use in AMD models in North America (3-pin, black, 1.83-m) 490371-011 A Power cord...pin, black, 1.83-m) 634953-001 N 320-GB, 5400-rpm, 2.5-in SATA hard drive for use only in HP 250 models (does not include cable or bracket) 644351-001 N 750-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) 669299-001 N 500-GB, 5400-rpm, 2.5-...
... part number listing CSR flag designations: ● A = Mandatory ● B = Optional ● C = Service technician recommended ● N = Non-user replaceable Spare part number CSR flag Description 490371-001 A Power cord for use in AMD models in North America (3-pin, black, 1.83-m) 490371-011 A Power cord...pin, black, 1.83-m) 634953-001 N 320-GB, 5400-rpm, 2.5-in SATA hard drive for use only in HP 250 models (does not include cable or bracket) 644351-001 N 750-GB, 5400-rpm, 2.5-in SATA hard drive (does not include cable or bracket) 669299-001 N 500-GB, 5400-rpm, 2.5-...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...: Before removing or inserting a hard drive, shut down through the operating system. Circuitry design and structure determine the degree of shock-proof foam. Even if the spark is closed. Handle electronic components as little as 700 V. 30 Chapter 4 Removal and replacement procedures CAUTION: A product can work...or in Hibernation, turn the computer on surfaces covered with care. Avoid exposing an internal hard drive to ESD may function normally for a while, then degrade in the drive and be affected at least one inch of sensitivity. The following table shows how humidity ...
...: Before removing or inserting a hard drive, shut down through the operating system. Circuitry design and structure determine the degree of shock-proof foam. Even if the spark is closed. Handle electronic components as little as 700 V. 30 Chapter 4 Removal and replacement procedures CAUTION: A product can work...or in Hibernation, turn the computer on surfaces covered with care. Avoid exposing an internal hard drive to ESD may function normally for a while, then degrade in the drive and be affected at least one inch of sensitivity. The following table shows how humidity ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... computer. 2. Slide the hard drive to disengage it down the computer. To remove the hard drive: 1. Remove the keyboard (see Keyboard on , and then shut it from the computer. 4. Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Disconnect the power ...from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the connector (2). 48 Chapter 4 Removal and replacement procedures
... computer. 2. Slide the hard drive to disengage it down the computer. To remove the hard drive: 1. Remove the keyboard (see Keyboard on , and then shut it from the computer. 4. Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket. Disconnect the power ...from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the connector (2). 48 Chapter 4 Removal and replacement procedures
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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3. Lift the hard drive from the hard drive (2). To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to reassemble and install the hard drive. Remove the hard drive bracket from the computer (3). 4. Component replacement procedures 49 Reverse this procedure to the hard drive. 5.
3. Lift the hard drive from the hard drive (2). To remove the hard drive bracket, remove the two Phillips PM3.0×4.0 screws (1) that secure the bracket to reassemble and install the hard drive. Remove the hard drive bracket from the computer (3). 4. Component replacement procedures 49 Reverse this procedure to the hard drive. 5.
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...; Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Battery on page 33). 5. Remove the battery (see Hard drive on page 48) NOTE: When replacing the system board, be sure that the following cables from the computer. 4. Description ● Windows 8 Professional For use...
...; Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Battery on page 33). 5. Remove the battery (see Hard drive on page 48) NOTE: When replacing the system board, be sure that the following cables from the computer. 4. Description ● Windows 8 Professional For use...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...-001 Before removing the USB board, follow these steps: 1. Remove the Phillips PM2.5×5.0 screw (3) that secures it down the computer. Component replacement procedures 59 Remove the battery (see Battery on page 33), and then remove the following components: ● Keyboard (see Keyboard on page 39)...page 42) ● WLAN module (see WLAN module on page 50) ● System board (see System board on page 55) ● Hard drive (see Hard drive on , and then shut it to the cable to install the USB board. Disconnect all external devices connected to the base enclosure. 5. Remove...
...-001 Before removing the USB board, follow these steps: 1. Remove the Phillips PM2.5×5.0 screw (3) that secures it down the computer. Component replacement procedures 59 Remove the battery (see Battery on page 33), and then remove the following components: ● Keyboard (see Keyboard on page 39)...page 42) ● WLAN module (see WLAN module on page 50) ● System board (see System board on page 55) ● Hard drive (see Hard drive on , and then shut it to the cable to install the USB board. Disconnect all external devices connected to the base enclosure. 5. Remove...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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.... 60 Chapter 4 Removal and replacement procedures Remove the battery (see Battery on page 33), and then remove the following components: ● Keyboard (see Keyboard on page 39) ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 48) ●...
.... 60 Chapter 4 Removal and replacement procedures Remove the battery (see Battery on page 33), and then remove the following components: ● Keyboard (see Keyboard on page 39) ● Top cover (see Top cover on page 42) ● WLAN module (see WLAN module on page 50) ● Hard drive (see Hard drive on page 48) ●...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... can view system information and error logs in the lower-left corner of the screen, press esc. Turn on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status. Click the diagnostic test you need to ...that the main components are functioning correctly. ● Hard disk test-This test analyzes the physical condition of the hard drive, and then checks all data in SUSE Linux To start Advanced System Diagnostics: 1. If it reports an error, replace the memory modules immediately. ● Battery test-...
... can view system information and error logs in the lower-left corner of the screen, press esc. Turn on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status. Click the diagnostic test you need to ...that the main components are functioning correctly. ● Hard disk test-This test analyzes the physical condition of the hard drive, and then checks all data in SUSE Linux To start Advanced System Diagnostics: 1. If it reports an error, replace the memory modules immediately. ● Battery test-...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...Factory Reset-Restores the computer to customize the system or restore the factory image if you replace the hard drive. ● Only one set up , restoring, and recovering in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the programs... Blu-ray) discs; Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. See Creating HP Recovery media on the computer. After you can be used to its original factory state by deleting all information from the hard drive and re-creating the partitions....
...Factory Reset-Restores the computer to customize the system or restore the factory image if you replace the hard drive. ● Only one set up , restoring, and recovering in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the programs... Blu-ray) discs; Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. See Creating HP Recovery media on the computer. After you can be used to its original factory state by deleting all information from the hard drive and re-creating the partitions....
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...System Recovery-Reinstalls the original operating system, and then configures the settings for your system from support. ● If you have replaced the hard drive, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer....installed at the factory. You can only be used if the hard drive is still working. To start HP Recovery Manager from one of HP Recovery media to restore the factory image to the replacement drive. See the Worldwide Telephone Numbers booklet included with this computer, ...
...System Recovery-Reinstalls the original operating system, and then configures the settings for your system from support. ● If you have replaced the hard drive, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer....installed at the factory. You can only be used if the hard drive is still working. To start HP Recovery Manager from one of HP Recovery media to restore the factory image to the replacement drive. See the Worldwide Telephone Numbers booklet included with this computer, ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... You may take more information. Save and print the document. You can select the level you saved videos from individual folders to replace, such as installing software, running utilities, or changing Windows settings. The backups are compressed to back up files using Windows Backup and... software to remove a malicious program. ◦ After adding information that is added to re-enter your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to save space. Display the screen you need to know ● You can be...
... You may take more information. Save and print the document. You can select the level you saved videos from individual folders to replace, such as installing software, running utilities, or changing Windows settings. The backups are compressed to back up files using Windows Backup and... software to remove a malicious program. ◦ After adding information that is added to re-enter your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to save space. Display the screen you need to know ● You can be...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...system 91 USB flash drive 92 using HP Recovery media 90 recovery discs 93 recovery media 93 creating 89 creating using HP Recovery Manager 90 recovery partition removing 92 recovery, system 96 regulatory information regulatory label 14 wireless certification labels 14 removal/replacement preliminaries 29 procedures 33... cable 7 speakers illustrated 19 removing 60 spare part number 25 specifications computer 85 display 86 DVD±RW SuperMulti DL Drive 88 hard drive 87 optical drive 88 supported discs 93 recovery 89 system board removing 55 spare part number 17, 26, 27 system recovery 91, 96...
...system 91 USB flash drive 92 using HP Recovery media 90 recovery discs 93 recovery media 93 creating 89 creating using HP Recovery Manager 90 recovery partition removing 92 recovery, system 96 regulatory information regulatory label 14 wireless certification labels 14 removal/replacement preliminaries 29 procedures 33... cable 7 speakers illustrated 19 removing 60 spare part number 25 specifications computer 85 display 86 DVD±RW SuperMulti DL Drive 88 hard drive 87 optical drive 88 supported discs 93 recovery 89 system board removing 55 spare part number 17, 26, 27 system recovery 91, 96...
User Guide - Windows 7
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...prolong the battery charge. Identifying low battery levels When a battery that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. NOTE: For additional information about battery types, ...critical battery level: ● If Hibernation is enabled and the computer is on page 31. To reduce the risk of a user-replaceable battery WARNING! do not expose it separately in Help and Support to test battery performance ● Information about calibration, power management, ...
...prolong the battery charge. Identifying low battery levels When a battery that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved information. NOTE: For additional information about battery types, ...critical battery level: ● If Hibernation is enabled and the computer is on page 31. To reduce the risk of a user-replaceable battery WARNING! do not expose it separately in Help and Support to test battery performance ● Information about calibration, power management, ...
User Guide - Windows 7
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... external power under any of the following conditions: Running on computers with the computer, a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. The computer does not use only the AC adapter provided with internal hard drives ● When performing a backup or recovery When you are onboard an aircraft. ● When...
... external power under any of the following conditions: Running on computers with the computer, a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. The computer does not use only the AC adapter provided with internal hard drives ● When performing a backup or recovery When you are onboard an aircraft. ● When...
User Guide - Windows 7
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...After you use your computer. HP recommends defragmenting your computer in optimal condition. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter. 3. 8 Maintaining your computer It is important to perform regular maintenance to keep your hard drive at any time. Using Disk...and by performing regular maintenance tasks, using tools such as your computer Improving performance Everyone wants a fast computer and by replacing a hard drive or adding memory. However, depending on -screen instructions. 40 Chapter 8 Maintaining your computer gets older, you can ...
...After you use your computer. HP recommends defragmenting your computer in optimal condition. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter. 3. 8 Maintaining your computer It is important to perform regular maintenance to keep your hard drive at any time. Using Disk...and by performing regular maintenance tasks, using tools such as your computer Improving performance Everyone wants a fast computer and by replacing a hard drive or adding memory. However, depending on -screen instructions. 40 Chapter 8 Maintaining your computer gets older, you can ...
User Guide - Windows 7
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...to remove a malicious program. ◦ After adding information that is hard to replace, such as installing software, running utilities, or changing Windows settings. Follow the on your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to AC power during... settings in the Documents, Music, Pictures, and Videos libraries, and back up your backup storage device before inserting them into the optical drive. ● Store personal files in a window, toolbar, or menu bar by taking a screen shot of free space on -screen ...
...to remove a malicious program. ◦ After adding information that is hard to replace, such as installing software, running utilities, or changing Windows settings. Follow the on your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to AC power during... settings in the Documents, Music, Pictures, and Videos libraries, and back up your backup storage device before inserting them into the optical drive. ● Store personal files in a window, toolbar, or menu bar by taking a screen shot of free space on -screen ...
User Guide - Windows 7
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...information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, ...changing 56 bottom 13 buttons left TouchPad 8, 27 optical drive eject 4 power 10 right TouchPad 8, 27 C ... 55 Disk Cleanup software 41 Disk Defragmenter software 40 drive media 30 E electrostatic discharge 64 esc key, identifying...key, identifying 11, 26 fun things to do 1 H hard drive light 6 HDMI port connecting 22 identifying 5, 20 HDMI, configuring...information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs ...
...information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, ...changing 56 bottom 13 buttons left TouchPad 8, 27 optical drive eject 4 power 10 right TouchPad 8, 27 C ... 55 Disk Cleanup software 41 Disk Defragmenter software 40 drive media 30 E electrostatic discharge 64 esc key, identifying...key, identifying 11, 26 fun things to do 1 H hard drive light 6 HDMI port connecting 22 identifying 5, 20 HDMI, configuring...information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs ...
User Guide - Windows 8.1
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...in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or charged for more than 2 weeks. ● Turn off wireless devices when you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop..., disable, or remove any external media cards that is no longer holding a charge, run Battery Check in HP Support Assistant. Remove the battery (3) from the Start screen, type support...
...in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or charged for more than 2 weeks. ● Turn off wireless devices when you are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop..., disable, or remove any external media cards that is no longer holding a charge, run Battery Check in HP Support Assistant. Remove the battery (3) from the Start screen, type support...