HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 slow performance (opening and ...closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking...
...YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 slow performance (opening and ...closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking...
HP 15 Notebook PC Maintenance and Service Guide
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You may need the information when travelling internationally or when you replace the module and then receive a warning message, remove the module to display the System Information screen, which provides the product name and serial number of the tablet or on the keyboard base. ... to restore computer functionality, and then contact support through Help and Support. Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in...
You may need the information when travelling internationally or when you replace the module and then receive a warning message, remove the module to display the System Information screen, which provides the product name and serial number of the tablet or on the keyboard base. ... to restore computer functionality, and then contact support through Help and Support. Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in...
HP 15 Notebook PC Maintenance and Service Guide
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...partition on page 78. 2. Use the Windows tools to perform system recovery if the hard drive becomes corrupted. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Do not use a high-quality blank USB flash drive. 78 Chapter 9 Backing up, restoring, and recovering (select... required. ● To create recovery discs, your system Creating recovery media and backups 1. From the Start screen, type help, and then select Help and Support. HP Recovery media can also be used to create system restore points and create backups of blank DVD discs that ...
...partition on page 78. 2. Use the Windows tools to perform system recovery if the hard drive becomes corrupted. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Do not use a high-quality blank USB flash drive. 78 Chapter 9 Backing up, restoring, and recovering (select... required. ● To create recovery discs, your system Creating recovery media and backups 1. From the Start screen, type help, and then select Help and Support. HP Recovery media can also be used to create system restore points and create backups of blank DVD discs that ...
HP 15 Notebook PC Maintenance and Service Guide
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...factory state by using HP Recovery Manager HP Recovery Manager software allows you need for recovery discs or a recovery USB flash drive. Recovering using the HP Recovery partition (select models only). What you to recover the computer to the replacement drive. For software not.... ● Recovery through HP Recovery Manager should be used as a final attempt to http://www.hp.com/support, select your system from support. Using HP Recovery media, you have not already created recovery media, see Creating HP Recovery media on -screen instructions. Before beginning recovery,...
...factory state by using HP Recovery Manager HP Recovery Manager software allows you need for recovery discs or a recovery USB flash drive. Recovering using the HP Recovery partition (select models only). What you to recover the computer to the replacement drive. For software not.... ● Recovery through HP Recovery Manager should be used as a final attempt to http://www.hp.com/support, select your system from support. Using HP Recovery media, you have not already created recovery media, see Creating HP Recovery media on -screen instructions. Before beginning recovery,...
User Guide
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... (3) Warranty period (4) Model number (select models only) ● Microsoft Certificate of the Windows 8 or Windows 8.1 operating system with HP approved recovery methods. 14 Chapter 2 Getting to identify your computer You may need the Product Key to Windows 8)-Contains the Windows Product ...to the illustration that regulates wireless devices in your computer. From the Start screen, type h, and then select Help and Support. Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the product number...
... (3) Warranty period (4) Model number (select models only) ● Microsoft Certificate of the Windows 8 or Windows 8.1 operating system with HP approved recovery methods. 14 Chapter 2 Getting to identify your computer You may need the Product Key to Windows 8)-Contains the Windows Product ...to the illustration that regulates wireless devices in your computer. From the Start screen, type h, and then select Help and Support. Component Description CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the product number...
User Guide
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...to create a new network connection. 6. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that is white. A firewall checks information and requests that the WLAN device is a security-enabled WLAN, you to...electronic devices such as walls and floors. If the device is on WLAN implementation, router manufacturer, and interference from the Start screen, type help, and then select Help and Support. Select your wireless signals travel) depends on , the wireless light is transmitted...
...to create a new network connection. 6. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that is white. A firewall checks information and requests that the WLAN device is a security-enabled WLAN, you to...electronic devices such as walls and floors. If the device is on WLAN implementation, router manufacturer, and interference from the Start screen, type help, and then select Help and Support. Select your wireless signals travel) depends on , the wireless light is transmitted...
User Guide
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...point over the power meter icon. ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. NOTE: The battery... safety issues, use Power Options, click the power meter icon and select an item from the list. CAUTION: Removing a user-replaceable battery that is running on battery power. Running on battery power When a charged battery is not plugged into external power, the computer...
...point over the power meter icon. ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. NOTE: The battery... safety issues, use Power Options, click the power meter icon and select an item from the list. CAUTION: Removing a user-replaceable battery that is running on battery power. Running on battery power When a charged battery is not plugged into external power, the computer...
User Guide
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... external contacts; See the Regulatory, Safety and Environmental Notices for proper battery disposal. Replace the discharged user-replaceable battery with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from the Start screen, type support, and then select the HP Support Assistant app. WARNING! A stored battery should be unused and unplugged from...
... external contacts; See the Regulatory, Safety and Environmental Notices for proper battery disposal. Replace the discharged user-replaceable battery with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from the Start screen, type support, and then select the HP Support Assistant app. WARNING! A stored battery should be unused and unplugged from...
User Guide
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... AC adapter if the computer exhibits any of the following events occur: ● The computer switches to battery power. ● The screen brightness automatically decreases to save your work before shutting down the computer. 2. Connect the AC adapter to the computer, and then plug it...the display and computer. The Shut down . Shut down the computer under any of the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that the connections are secure. ●...
... AC adapter if the computer exhibits any of the following events occur: ● The computer switches to battery power. ● The screen brightness automatically decreases to save your work before shutting down the computer. 2. Connect the AC adapter to the computer, and then plug it...the display and computer. The Shut down . Shut down the computer under any of the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are connecting an external hardware device that the connections are secure. ●...
User Guide
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...the power button. 1. Save your work and close all open programs. 2. Right-click the Start button in the lower-left corner of the screen to use the Windows Shut down command: NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep .... ● Disconnect the computer from external power. ● On models with a user-replaceable battery, remove the battery. 40 Chapter 6 Managing power or - From the Start screen, point to the upper-right or lower-right corner of the screen, select Shut down, and then select Shut down . - Click Settings, click the Power...
...the power button. 1. Save your work and close all open programs. 2. Right-click the Start button in the lower-left corner of the screen to use the Windows Shut down command: NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep .... ● Disconnect the computer from external power. ● On models with a user-replaceable battery, remove the battery. 40 Chapter 6 Managing power or - From the Start screen, point to the upper-right or lower-right corner of the screen, select Shut down, and then select Shut down . - Click Settings, click the Power...
User Guide
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...(or physically reorganizes) the fragmented files and folders on -screen instructions. From the Start screen, type disk. 3. Follow the on the hard drive so that you start Disk Defragmenter, it works without supervision. Adding or replacing memory modules Adding memory can run on the hard drive ... your computer by using tools like your apps to run more than an hour to complete. Follow the on solid-state drives. HP recommends defragmenting your computer in optimal condition by performing regular maintenance tasks with (or shipping) the computer. To run Disk Defragmenter:...
...(or physically reorganizes) the fragmented files and folders on -screen instructions. From the Start screen, type disk. 3. Follow the on the hard drive so that you start Disk Defragmenter, it works without supervision. Adding or replacing memory modules Adding memory can run on the hard drive ... your computer by using tools like your apps to run more than an hour to complete. Follow the on solid-state drives. HP recommends defragmenting your computer in optimal condition by performing regular maintenance tasks with (or shipping) the computer. To run Disk Defragmenter:...
User Guide
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... clean your computer: Updating programs and drivers 45 Replace the service door. 10. Updating programs and drivers HP recommends that you would like to download the latest versions of your programs and drivers on a regular basis. From the Start screen, type support, and then select the HP Support Assistant app. 2. For example, older graphics...
... clean your computer: Updating programs and drivers 45 Replace the service door. 10. Updating programs and drivers HP recommends that you would like to download the latest versions of your programs and drivers on a regular basis. From the Start screen, type support, and then select the HP Support Assistant app. 2. For example, older graphics...
User Guide
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...points and create backups of the HP Recovery partition on page 55. 2. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Do not use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. HP Recovery media you replace the hard drive. ●...system and the software programs installed at the factory. Creating recovery media and backups 55 From the Start screen, type help, and then select Help and Support. See Creating HP Recovery media on the computer. This step creates a backup of personal information. 10 Backing up, ...
...points and create backups of the HP Recovery partition on page 55. 2. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Do not use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. HP Recovery media you replace the hard drive. ●...system and the software programs installed at the factory. Creating recovery media and backups 55 From the Start screen, type help, and then select Help and Support. See Creating HP Recovery media on the computer. This step creates a backup of personal information. 10 Backing up, ...
User Guide
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...the computer to its original factory state by using the HP Recovery media that you can choose from one of HP Recovery media to restore the factory image to the replacement drive. Using HP Recovery media, you created or by using HP Recovery Manager on page 57. ● If you ... and the software that was installed at the factory. If you have not already created recovery media, see Removing the HP Recovery partition (select models only) on -screen instructions. You can use the Factory Reset option of the following recovery options: ● System Recovery-Reinstalls the original ...
...the computer to its original factory state by using the HP Recovery media that you can choose from one of HP Recovery media to restore the factory image to the replacement drive. Using HP Recovery media, you created or by using HP Recovery Manager on page 57. ● If you ... and the software that was installed at the factory. If you have not already created recovery media, see Removing the HP Recovery partition (select models only) on -screen instructions. You can use the Factory Reset option of the following recovery options: ● System Recovery-Reinstalls the original ...
User Guide
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... 7 AC adapter, testing 39 action keys decrease screen brightness 32 Help and Support 32 identifying 12 increase screen brightness 32 next track or section 33 play, pause, resume 33 previous track or section 33 switch screen image 32 volume down 33 volume mute 33 volume...replacing 38 storing 38 battery cover, identifying 13 battery information, finding 36 battery lock, locks and unlocks the battery 13 battery power 36 battery release latch 13 battery temperature 38 BIOS determining version 52 downloading an update 53 updating 52 Bluetooth device 16, 19 Bluetooth label 15 boot order changing HP...
... 7 AC adapter, testing 39 action keys decrease screen brightness 32 Help and Support 32 identifying 12 increase screen brightness 32 next track or section 33 play, pause, resume 33 previous track or section 33 switch screen image 32 volume down 33 volume mute 33 volume...replacing 38 storing 38 battery cover, identifying 13 battery information, finding 36 battery lock, locks and unlocks the battery 13 battery power 36 battery release latch 13 battery temperature 38 BIOS determining version 52 downloading an update 53 updating 52 Bluetooth device 16, 19 Bluetooth label 15 boot order changing HP...