HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... POST or when attempting to access the drive Document the symptoms e.g. slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible,... perform a backup of Drive Failure Recommended Actions for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are...
... POST or when attempting to access the drive Document the symptoms e.g. slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible,... perform a backup of Drive Failure Recommended Actions for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are...
User Guide - Ubuntu
Page 26
... least 5 seconds. ● Disconnect the computer from external power, and then remove the battery if the computer includes a user-replaceable battery. Shut down . Save your work is possible. 1. Click the System menu icon at the factory: Suspend and Hibernation....has two power-saving states enabled at the far right of the following conditions: ● When you need to replace the battery or to access components inside the computer ● When you must first exit Suspend or Hibernation before shutdown... to charge the battery, it is initiated, the power lights blink and the screen clears.
... least 5 seconds. ● Disconnect the computer from external power, and then remove the battery if the computer includes a user-replaceable battery. Shut down . Save your work is possible. 1. Click the System menu icon at the factory: Suspend and Hibernation....has two power-saving states enabled at the far right of the following conditions: ● When you need to replace the battery or to access components inside the computer ● When you must first exit Suspend or Hibernation before shutdown... to charge the battery, it is initiated, the power lights blink and the screen clears.
User Guide - Ubuntu
Page 28
... icon is located in the computer slowly discharges. To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer. Using battery power When a charged battery is in , as needed. Viewing the ... the AC adapter, the computer switches to save battery life. NOTE: To quickly access power settings, you disconnect AC power, the screen brightness is automatically decreased to battery power if the AC adapter is a collection of the top panel, and then click System Settings > ...
... icon is located in the computer slowly discharges. To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer. Using battery power When a charged battery is in , as needed. Viewing the ... the AC adapter, the computer switches to save battery life. NOTE: To quickly access power settings, you disconnect AC power, the screen brightness is automatically decreased to battery power if the AC adapter is a collection of the top panel, and then click System Settings > ...
User Guide - Ubuntu
Page 30
... devices: ● AC adapter ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is on the computer. Resolving a..., the computer initiates Hibernation. ● If Hibernation is disabled and the computer is available 1. Replace the discharged battery with a charged battery. 3. Storing a battery CAUTION: To reduce the risk ... power Identifying low battery levels When a battery that you are not using. ● Decrease screen brightness. ● Initiate Suspend or Hibernation, or shut down when you are not using them...
... devices: ● AC adapter ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is on the computer. Resolving a..., the computer initiates Hibernation. ● If Hibernation is disabled and the computer is available 1. Replace the discharged battery with a charged battery. 3. Storing a battery CAUTION: To reduce the risk ... power Identifying low battery levels When a battery that you are not using. ● Decrease screen brightness. ● Initiate Suspend or Hibernation, or shut down when you are not using them...
User Guide - Ubuntu
Page 31
...will be checked every 6 months. Calibrate a battery before returning it in fire or water. You can find details about the battery by HP, or a compatible AC adapter purchased from external power for more than 50 percent, recharge the battery before using it if it has been...AC power under any of fire or burns, do not disassemble, crush, or puncture; Replacing the battery Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to the Regulatory, Safety and Environmental Notices for one month or...
...will be checked every 6 months. Calibrate a battery before returning it in fire or water. You can find details about the battery by HP, or a compatible AC adapter purchased from external power for more than 50 percent, recharge the battery before using it if it has been...AC power under any of fire or burns, do not disassemble, crush, or puncture; Replacing the battery Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to the Regulatory, Safety and Environmental Notices for one month or...
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC HP 2
Page 28
...the computer by the governmental agency that most closely matches the service label on your country or region. In Windows 78, from the Start screen, type help, and then select Help and Support. IMPORTANT: All labels described in this section will resemble one of 3 places depending on ...your computer. Locate these numbers before you replace the module and then receive a warning message, remove the module to the bottom of the examples shown below. Refer to the illustration that...
...the computer by the governmental agency that most closely matches the service label on your country or region. In Windows 78, from the Start screen, type help, and then select Help and Support. IMPORTANT: All labels described in this section will resemble one of 3 places depending on ...your computer. Locate these numbers before you replace the module and then receive a warning message, remove the module to the bottom of the examples shown below. Refer to the illustration that...
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC HP 2
Page 126
...memory modules. You can view system information and error logs in the lower-left corner of the screen, press esc. If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune-Up-This group of additional tests checks your computer to stop a... diagnostics test while it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the battery and calibrates the battery if necessary. When the...
...memory modules. You can view system information and error logs in the lower-left corner of the screen, press esc. If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune-Up-This group of additional tests checks your computer to stop a... diagnostics test while it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the battery and calibrates the battery if necessary. When the...
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC HP 2
Page 131
... on the computer. For more information and steps, see Help and Support. HP Recovery media you successfully set up the computer. From the Start screen, type help, and then select Help and Support. HP Recovery media can be used to reinstall the original operating system in Windows 8... options: ● System Recovery-Reinstalls the original operating system and the programs that were installed at the factory. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. The backup can be created. they are not compatible with DVD writer capability, and you...
... on the computer. For more information and steps, see Help and Support. HP Recovery media you successfully set up the computer. From the Start screen, type help, and then select Help and Support. HP Recovery media can be used to reinstall the original operating system in Windows 8... options: ● System Recovery-Reinstalls the original operating system and the programs that were installed at the factory. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. The backup can be created. they are not compatible with DVD writer capability, and you...
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC HP 2
Page 133
... operating system and all information from the HP website. For more information, see Creating HP Recovery media on page 126. For more information, see Creating HP Recovery media on -screen instructions. You can choose from the HP Recovery partition: IMPORTANT: For tablets, connect to the replacement drive. To start HP Recovery Manager from one of your system...
... operating system and all information from the HP website. For more information, see Creating HP Recovery media on page 126. For more information, see Creating HP Recovery media on -screen instructions. You can choose from the HP Recovery partition: IMPORTANT: For tablets, connect to the replacement drive. To start HP Recovery Manager from one of your system...
HP 15 Notebook PC HP 15 TouchSmart Notebook PC Compaq 15 Notebook PC Compaq 15 TouchSmart Notebook PC HP 250 G2 Notebook PC HP 2
Page 137
... party. ◦ Before using antivirus software to remove a malicious program. ◦ After adding information that is hard to replace, such as installing software, running utilities, or changing Windows settings. To copy the entire screen, press prt sc. 3. You can back up your permission or password for tasks such as pictures, videos, music...
... party. ◦ Before using antivirus software to remove a malicious program. ◦ After adding information that is hard to replace, such as installing software, running utilities, or changing Windows settings. To copy the entire screen, press prt sc. 3. You can back up your permission or password for tasks such as pictures, videos, music...
User Guide - Windows 8.1
Page 27
From the Start screen, type help finding these numbers before you troubleshoot system problems or...the memory module slots, and the optical drive bay (select models only). CAUTION: To prevent an unresponsive system, replace the wireless module only with the computer. When contacting support, you will resemble one of the computer, located in...Provides important information to identify your computer model: Affixed to the bottom of the examples shown below. If you replace the module and then receive a warning message, remove the module to the computer provide information you may need ...
From the Start screen, type help finding these numbers before you troubleshoot system problems or...the memory module slots, and the optical drive bay (select models only). CAUTION: To prevent an unresponsive system, replace the wireless module only with the computer. When contacting support, you will resemble one of the computer, located in...Provides important information to identify your computer model: Affixed to the bottom of the examples shown below. If you replace the module and then receive a warning message, remove the module to the computer provide information you may need ...
User Guide - Windows 8.1
Page 58
... ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the list. Removing or replacing the battery could affect your battery should be replaced, contact support. When a battery has...replace the factory-sealed battery. The power meter allows you can cause loss of information, save your battery, or if the battery is no longer holding a charge, run Battery Check in the computer slowly discharges when the computer is off and unplugged from the Start screen, type support, select the HP...
... ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the list. Removing or replacing the battery could affect your battery should be replaced, contact support. When a battery has...replace the factory-sealed battery. The power meter allows you can cause loss of information, save your battery, or if the battery is no longer holding a charge, run Battery Check in the computer slowly discharges when the computer is off and unplugged from the Start screen, type support, select the HP...
User Guide - Windows 8.1
Page 59
... not be used or charged for conserving battery power and maximizing battery life: ● Lower the brightness on battery power 49 HP Support Assistant provides the following tools and information about the battery: ● Battery test ● Information about battery types, specifications...or if the battery is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer. 3. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance.
... not be used or charged for conserving battery power and maximizing battery life: ● Lower the brightness on battery power 49 HP Support Assistant provides the following tools and information about the battery: ● Battery test ● Information about battery types, specifications...or if the battery is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer. 3. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance.
User Guide - Windows 8.1
Page 61
... reduce potential safety issues, use battery power when the computer is possibly covered by HP, or a compatible AC adapter purchased from the Start screen, type support, and then select the HP Support Assistant app. Replacing a user-replaceable battery Battery Check in HP Support Assistant notifies you to a disc (select models only) ● When running Disk Defragmenter...
... reduce potential safety issues, use battery power when the computer is possibly covered by HP, or a compatible AC adapter purchased from the Start screen, type support, and then select the HP Support Assistant app. Replacing a user-replaceable battery Battery Check in HP Support Assistant notifies you to a disc (select models only) ● When running Disk Defragmenter...
User Guide - Windows 8.1
Page 62
... Technology (select models only) When the computer is not functioning and should be unused and disconnected from external power for information about obtaining a replacement AC power adapter. The Shut down . To test the AC adapter: 1. Be sure to save your updated information. ▲ To enable...adapter is in the Sleep state, Intel® Smart Connect Technology periodically causes the computer to the computer and the connection from the Start screen, type smart, and then select Intel® Smart Connect Technology. Shut down the computer. 2. Connect the AC adapter to the Sleep...
... Technology (select models only) When the computer is not functioning and should be unused and disconnected from external power for information about obtaining a replacement AC power adapter. The Shut down . To test the AC adapter: 1. Be sure to save your updated information. ▲ To enable...adapter is in the Sleep state, Intel® Smart Connect Technology periodically causes the computer to the computer and the connection from the Start screen, type smart, and then select Intel® Smart Connect Technology. Shut down the computer. 2. Connect the AC adapter to the Sleep...
User Guide - Windows 8.1
Page 63
... Disconnect the computer from external power. ● On models with lightweight graphicsprocessing demands run in the lower-left corner of the screen to hardware limitations, some applications can change the mode an application uses (High Performance or Power Saving) through the Hybrid Graphics control... panel. You can be run on the higher-performance GPU, and applications with a user-replaceable battery, remove the battery. Typically, 3D and gaming applications run on the lower-performance GPU. For more information, see your ...
... Disconnect the computer from external power. ● On models with lightweight graphicsprocessing demands run in the lower-left corner of the screen to hardware limitations, some applications can change the mode an application uses (High Performance or Power Saving) through the Hybrid Graphics control... panel. You can be run on the higher-performance GPU, and applications with a user-replaceable battery, remove the battery. Typically, 3D and gaming applications run on the lower-performance GPU. For more information, see your ...
User Guide - Windows 8.1
Page 66
...computer with a single memory module, insert the memory module into the slot closest to hold all batteries before adding or replacing memory modules. From the Start screen, type disk, and then select Uninstall apps to free up disk space. 2. The computer may result in your ... computer under the service door. To run more efficiently. Before beginning any procedure, ensure that both memory modules are adding or replacing the memory module in various system problems. WARNING! For additional information, access the Disk Defragmenter software Help. When your computer. ...
...computer with a single memory module, insert the memory module into the slot closest to hold all batteries before adding or replacing memory modules. From the Start screen, type disk, and then select Uninstall apps to free up disk space. 2. The computer may result in your ... computer under the service door. To run more efficiently. Before beginning any procedure, ensure that both memory modules are adding or replacing the memory module in various system problems. WARNING! For additional information, access the Disk Defragmenter software Help. When your computer. ...
User Guide - Windows 8.1
Page 81
... drive or the number of personal information. For more information and steps, see Help and Support. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Handle these recovery tools carefully, and keep them in cases where the hard drive is a software program...Creating recovery media and backups 1. Use the Windows tools to create DVD recovery media, you successfully set of the HP Recovery partition on page 71. 2. This step creates a backup of HP Recovery media can be created. From the Start screen, type help, and then select Help and Support.
... drive or the number of personal information. For more information and steps, see Help and Support. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Handle these recovery tools carefully, and keep them in cases where the hard drive is a software program...Creating recovery media and backups 1. Use the Windows tools to create DVD recovery media, you successfully set of the HP Recovery partition on page 71. 2. This step creates a backup of HP Recovery media can be created. From the Start screen, type help, and then select Help and Support.
User Guide - Windows 8.1
Page 83
... installed at the factory. If you have not already created recovery media, see Creating HP Recovery media on -screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of HP Recovery media to restore the factory image to the replacement drive. Before beginning recovery, back up any personal data you to perform a system recovery...
... installed at the factory. If you have not already created recovery media, see Creating HP Recovery media on -screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of HP Recovery media to restore the factory image to the replacement drive. Before beginning recovery, back up any personal data you to perform a system recovery...
User Guide - Windows 8.1
Page 88
...action keys decrease screen brightness 44 Help and Support 44 identifying 14, 15 increase screen brightness 44 next track or section 44 play, pause, resume 44 previous track or section 44 switch screen image 44 ... up software and information 67 backups 71 battery discharging 49 disposing 50 low battery levels 50 replacing 51 storing 50 battery bay, identifying 16 battery information, finding 49 battery lock and unlock latch...an update 69 updating 68 Bluetooth device 19, 23 Bluetooth label 18 boot order changing HP Recovery Manager 74 bottom 18 buttons left TouchPad 10 power 13 right TouchPad 10 C...
...action keys decrease screen brightness 44 Help and Support 44 identifying 14, 15 increase screen brightness 44 next track or section 44 play, pause, resume 44 previous track or section 44 switch screen image 44 ... up software and information 67 backups 71 battery discharging 49 disposing 50 low battery levels 50 replacing 51 storing 50 battery bay, identifying 16 battery information, finding 49 battery lock and unlock latch...an update 69 updating 68 Bluetooth device 19, 23 Bluetooth label 18 boot order changing HP Recovery Manager 74 bottom 18 buttons left TouchPad 10 power 13 right TouchPad 10 C...