Gateway Desktop Quick Start Guide
Page 3
...your computer, please make the most of purchase. Also, save your computer. Gateway Support Make sure you write down any error message causing the problem, and have the computer in case you encounter a problem. Having these items to hand when contacting us , please write down your ...to update the guide at least once online (see page 46 for details). Gateway Recovery Management If you should ever encounter a problem with your computer and troubleshoot in front of this guide. Gateway Website Remember to retain all settings and personal data for later retrieval (see page...
...your computer, please make the most of purchase. Also, save your computer. Gateway Support Make sure you write down any error message causing the problem, and have the computer in case you encounter a problem. Having these items to hand when contacting us , please write down your ...to update the guide at least once online (see page 46 for details). Gateway Recovery Management If you should ever encounter a problem with your computer and troubleshoot in front of this guide. Gateway Website Remember to retain all settings and personal data for later retrieval (see page...
Gateway Desktop Quick Start Guide
Page 4
.... Quick Start & Troubleshooting Guide COMPUTER BASICS SAFETY AND COMFORT Safety Precautions Please follow the guidelines below to use your computer comfortably and to avoid health problems. Computer Environment Make sure that the computer: • Is used on a surface that vibrates, or used when taking part in sport, exercise or other activities...
.... Quick Start & Troubleshooting Guide COMPUTER BASICS SAFETY AND COMFORT Safety Precautions Please follow the guidelines below to use your computer comfortably and to avoid health problems. Computer Environment Make sure that the computer: • Is used on a surface that vibrates, or used when taking part in sport, exercise or other activities...
Gateway Desktop Quick Start Guide
Page 16
The Create Backup Disc dialog box opens. Click on Start > All Programs > Gateway, then click on -screen instructions. This dialog box tells you the number of blank, recordable discs you will be guided by other methods,...driver and application backup disc. Important: We recommend that you have the required number of recovery discs beforehand. Gateway Recovery Management To prepare your computer experiences problems that are not recoverable by on Gateway Recovery Management. To reinstall using discs, you should create a set of identical, blank discs ready before continuing....
The Create Backup Disc dialog box opens. Click on Start > All Programs > Gateway, then click on -screen instructions. This dialog box tells you the number of blank, recordable discs you will be guided by other methods,...driver and application backup disc. Important: We recommend that you have the required number of recovery discs beforehand. Gateway Recovery Management To prepare your computer experiences problems that are not recoverable by on Gateway Recovery Management. To reinstall using discs, you should create a set of identical, blank discs ready before continuing....
Gateway Desktop Quick Start Guide
Page 33
.... Internet Explorer Security Settings Internet sites use small files called cookies to keep track of your programs do not blame every computer problem on Tools > Internet Options. 2. To access Internet Explorer security settings: 1. In the Privacy tab, move the slider up...alert, or if your Internet browser's security settings to your antivirus and anti-spyware software. information you intended to diagnose and repair problems with a computer without permission. Helpdesk - 33 Windows Remote Assistance Remote Assistance allows a Windows user to temporarily take over a remote...
.... Internet Explorer Security Settings Internet sites use small files called cookies to keep track of your programs do not blame every computer problem on Tools > Internet Options. 2. To access Internet Explorer security settings: 1. In the Privacy tab, move the slider up...alert, or if your Internet browser's security settings to your antivirus and anti-spyware software. information you intended to diagnose and repair problems with a computer without permission. Helpdesk - 33 Windows Remote Assistance Remote Assistance allows a Windows user to temporarily take over a remote...
Gateway Desktop Quick Start Guide
Page 34
...on the screen (page 34) The screen freezes when the Gateway logo displays (page 36) The screen freezes when the Windows logo displays (page 36) The Windows desktop displays, but they match the problem you diagnose and solve some common problems. Please note that the solutions proposed in the Safe Computing... Have a look at the 'symptoms' described below may be able to use your computer and prevent problems in power saving mode, move the mouse or press a key on all experience problems with your monitor. Make sure that specific case and may not be limited to that you will help...
...on the screen (page 34) The screen freezes when the Gateway logo displays (page 36) The screen freezes when the Windows logo displays (page 36) The Windows desktop displays, but they match the problem you diagnose and solve some common problems. Please note that the solutions proposed in the Safe Computing... Have a look at the 'symptoms' described below may be able to use your computer and prevent problems in power saving mode, move the mouse or press a key on all experience problems with your monitor. Make sure that specific case and may not be limited to that you will help...
Gateway Desktop Quick Start Guide
Page 35
... be faulty. Try to the graphics card, if present. b. d. Note: Please refer to change the screen saver properties: a. Always connect your monitor to restart your problem, please contact the Customer Contact Center. Removing additional internal hardware Internal hardware could be active. 1. Helpdesk - 35 Adjust the screen saver properties and the energy...
... be faulty. Try to the graphics card, if present. b. d. Note: Please refer to change the screen saver properties: a. Always connect your monitor to restart your problem, please contact the Customer Contact Center. Removing additional internal hardware Internal hardware could be active. 1. Helpdesk - 35 Adjust the screen saver properties and the energy...
Gateway Desktop Quick Start Guide
Page 36
...a qualified technician. 1. This controls the hardware of checks. Select Save Changes and Exit and press Enter. Switch your computer. When the Gateway logo appears, press F8 to access the advanced start your computer with a different boot device. Quick Start & Troubleshooting Guide Depending on your...in the menu and press Enter. Try to prevent electrostatic damages and unplug the power cord before proceeding. The computer will solve the problem entirely. When the USB connector on page 35. Restart your InfoCentre updates! Press Del when starting . 1. Select Exit in the...
...a qualified technician. 1. This controls the hardware of checks. Select Save Changes and Exit and press Enter. Switch your computer. When the Gateway logo appears, press F8 to access the advanced start your computer with a different boot device. Quick Start & Troubleshooting Guide Depending on your...in the menu and press Enter. Try to prevent electrostatic damages and unplug the power cord before proceeding. The computer will solve the problem entirely. When the USB connector on page 35. Restart your InfoCentre updates! Press Del when starting . 1. Select Exit in the...
Gateway Desktop Quick Start Guide
Page 37
...copies the appropriate files (drivers) to your computer does not function correctly after you can sometimes generate conflicts within Windows. When the Gateway logo appears, press F8 on . 2. Click on page 35. Helpdesk - 37 This option will restore the system settings that ...is not stable Even when your computer starts successfully, you used it work. Installing new software may cause your programs correctly. Most problems affecting Internet applications, and potentially your computer safe. Please refer to the Security chapter (page 28) to -date. 1. The ...
...copies the appropriate files (drivers) to your computer does not function correctly after you can sometimes generate conflicts within Windows. When the Gateway logo appears, press F8 on . 2. Click on page 35. Helpdesk - 37 This option will restore the system settings that ...is not stable Even when your computer starts successfully, you used it work. Installing new software may cause your programs correctly. Most problems affecting Internet applications, and potentially your computer safe. Please refer to the Security chapter (page 28) to -date. 1. The ...
Gateway Desktop Quick Start Guide
Page 38
... by clicking on page 28. 38 - or "?" Click on Start > Control Panel > Programs > Programs and Features. Please see any "!" Does this problem and avoid it . Click on the Driver tab and select Roll Back Driver. Is your computer up -to-date, please refer to the Updates chapter...Select the failing program in the top right corner of the screen, try uninstalling and reinstalling it in front of that driver may check the Gateway Support Website on the taskbar and select Task Manager. 2. Are there updates available for updates. Close programs using the Task Manager. 1. The...
... by clicking on page 28. 38 - or "?" Click on Start > Control Panel > Programs > Programs and Features. Please see any "!" Does this problem and avoid it . Click on the Driver tab and select Roll Back Driver. Is your computer up -to-date, please refer to the Updates chapter...Select the failing program in the top right corner of the screen, try uninstalling and reinstalling it in front of that driver may check the Gateway Support Website on the taskbar and select Task Manager. 2. Are there updates available for updates. Close programs using the Task Manager. 1. The...
Gateway Desktop Quick Start Guide
Page 42
....). telephone or fax software). This will reset all cable connections (e.g., plugs, sockets, filters). To enquire about your connection, please contact your ISP. 42 - b. If the problem persists and the connection has been previously working, then contact your ISP. 2. Contact your ISP and check the access conditions to your modem use . You...
....). telephone or fax software). This will reset all cable connections (e.g., plugs, sockets, filters). To enquire about your connection, please contact your ISP. 42 - b. If the problem persists and the connection has been previously working, then contact your ISP. 2. Contact your ISP and check the access conditions to your modem use . You...
Gateway Desktop Quick Start Guide
Page 43
...an Error Message" on the icon, then select Open Network and Sharing Center to the Internet. Using several ISPs or email accounts can cause problems. Check that of the Notification Area. Should you that the email address is out of Always show all icons and notifications on line button ... icon at the lower right part of your printer's manual for the account you need further assistance, please contact the manufacturer of problems encountered with your ISP. 5. Problem/Error The printer is OFF The printer is OFF Line The printer is still valid. Place a tick in the box in the...
...an Error Message" on the icon, then select Open Network and Sharing Center to the Internet. Using several ISPs or email accounts can cause problems. Check that of the Notification Area. Should you that the email address is out of Always show all icons and notifications on line button ... icon at the lower right part of your printer's manual for the account you need further assistance, please contact the manufacturer of problems encountered with your ISP. 5. Problem/Error The printer is OFF The printer is OFF Line The printer is still valid. Place a tick in the box in the...
Gateway Desktop Quick Start Guide
Page 44
...from product to shut down your computer and printer before disconnecting or reconnecting any damage caused by adding hardware or software. Gateway cannot be sure all other applications are securely connected to determine if your printer cable is faulty. Select an item ..., first read the model description on Start > All Programs > Accessories > System Tools > System Information. Installing a program When you encounter a problem with it to the printer and computer. a. Insert the CD or DVD. For support, please contact the manufacturer's hotline. Software Before purchasing new...
...from product to shut down your computer and printer before disconnecting or reconnecting any damage caused by adding hardware or software. Gateway cannot be sure all other applications are securely connected to determine if your printer cable is faulty. Select an item ..., first read the model description on Start > All Programs > Accessories > System Tools > System Information. Installing a program When you encounter a problem with it to the printer and computer. a. Insert the CD or DVD. For support, please contact the manufacturer's hotline. Software Before purchasing new...
Gateway Desktop Quick Start Guide
Page 45
... install it is not a complicated task. Select the program you want to the Recovering your Hardware Configuration If you encounter some problems with each device to know how to start the program's uninstall process. If you wish to install an internal hardware component, ..., so please check the documentation provided with your original computer hardware drivers, you may want to open your new hardware, you have problems installing your computer. Note: If you should perform such installation. b. For further information on Start > Control Panel > Programs > Programs and ...
... install it is not a complicated task. Select the program you want to the Recovering your Hardware Configuration If you encounter some problems with each device to know how to start the program's uninstall process. If you wish to install an internal hardware component, ..., so please check the documentation provided with your original computer hardware drivers, you may want to open your new hardware, you have problems installing your computer. Note: If you should perform such installation. b. For further information on Start > Control Panel > Programs > Programs and ...
Gateway Desktop Quick Start Guide
Page 46
...then click Reinstall applications/drivers. Gateway Recovery Management opens. - Quick Start & Troubleshooting Guide This will restore your hard drive or the backup discs you an option to a previous state when everything was working correctly, the problem may be solved by returning ...device drivers that software's installation instructions. • New device drivers - If nothing else has solved the problem and you need to a previous system condition. The Gateway Application Recovery main menu opens. 46 - HELPDESK RECOVERING YOUR SYSTEM If the troubleshooting steps (page 34)...
...then click Reinstall applications/drivers. Gateway Recovery Management opens. - Quick Start & Troubleshooting Guide This will restore your hard drive or the backup discs you an option to a previous state when everything was working correctly, the problem may be solved by returning ...device drivers that software's installation instructions. • New device drivers - If nothing else has solved the problem and you need to a previous system condition. The Gateway Application Recovery main menu opens. 46 - HELPDESK RECOVERING YOUR SYSTEM If the troubleshooting steps (page 34)...
Gateway Desktop Quick Start Guide
Page 47
.... 3. Click on Start > Control Panel > Action Center, then click on Next, then Finish. A confirmation message box appears. 4. 3. In most cases of hard-to-resolve software problems, you want to reinstall. Type windows system restore in the Search Help box, then press Enter. Windows automatically creates an additional restore point each day...
.... 3. Click on Start > Control Panel > Action Center, then click on Next, then Finish. A confirmation message box appears. 4. 3. In most cases of hard-to-resolve software problems, you want to reinstall. Type windows system restore in the Search Help box, then press Enter. Windows automatically creates an additional restore point each day...
Gateway Desktop Quick Start Guide
Page 48
... "Recovering from your computer. 5. A dialog box displays information about the hard drive that the operating system will take a while, but a Gateway Recovery Management screen shows you its factory condition. The boot menu is still working, see "Recovering from your recovery discs" on your computer, ... tab, then Restore system to factory default. Click on OK. Returning your system to its factory condition If your computer experiences problems that are recovered. You can still run Windows and your original hard drive is where you can reinstall using either your hard ...
... "Recovering from your computer. 5. A dialog box displays information about the hard drive that the operating system will take a while, but a Gateway Recovery Management screen shows you its factory condition. The boot menu is still working, see "Recovering from your recovery discs" on your computer, ... tab, then Restore system to factory default. Click on OK. Returning your system to its factory condition If your computer experiences problems that are recovered. You can still run Windows and your original hard drive is where you can reinstall using either your hard ...
Gateway Desktop Quick Start Guide
Page 50
... fax communication software documentation for details on a telephone line may result in the devices not ringing in order for you disconnect the equipment until the problem is resolved. In some situations. Repairs to send any message via a telephone fax machine unless such message clearly contains, in the off-peak hours such...
... fax communication software documentation for details on a telephone line may result in the devices not ringing in order for you disconnect the equipment until the problem is resolved. In some situations. Repairs to send any message via a telephone fax machine unless such message clearly contains, in the off-peak hours such...