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8510934 - Gateway Computer User Guide - Page 2
...Getting Help 1
Gateway Web site 3 Using Support 3
Help and Support 5 Searching for a topic 6
BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8
2 Checking Out Your Gateway Computer 9
Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15
Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16...
8510934 - Gateway Computer User Guide - Page 17
... Cover release lever
Case cover thumbscrew
Rear speaker jack (optional)
Ethernet (network) jack IEEE 1394/FireWire™/ i.Link™ ports.../2 keyboard port PS/2 mouse port Monitor port (optional)
Telephone jack
12
www.gateway.com Chapter 2: Checking Out Your Gateway Computer
Desktop PC Back
Your computer includes the following components. Important
Your computer hardware options and port...
8510934 - Gateway Computer User Guide - Page 18
...Ethernet network cable or a device (such as a printer) into this port.
For information on configuring this guide, click Start, All Programs, then click Gateway... be set to ...gateway.com
13 For more information, see "Installing...Ethernet (network) jack
Parallel port
S-Video (TV) out jack (optional) Voltage switch
Audio input (Line in) jack (blue plug) -ORSide speaker jack
Desktop PC...
8510934 - Gateway Computer User Guide - Page 66
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
61
8510934 - Gateway Computer User Guide - Page 67
...instruction. ■ If an error occurs in the
Search box
, then click the arrow.
62
www.gateway.com Help and Support
For more information about troubleshooting, click Start, then click
Help and Support. Type the keyword troubleshooting... help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures ...
8510934 - Gateway Computer User Guide - Page 73
... more information about troubleshooting Internet connections, click Start, then click Help and Support.
See "Desktop PC Back" on page 70. If you are unable to a Web site takes too long Many factors can occur when you have been made correctly.
- Connecting to browse the Internet This problem can affect Internet performance:
68
www.gateway.com OR...
8510934 - Gateway Computer User Guide - Page 75
....
70
www.gateway.com You see a "Memory error" message ■ Use a third-party diagnostic program to help determine if a memory module is failing. Memory card reader
Drive letters for the memory card slots do not appear in the Search box
, then click the arrow. Help and Support
For more information about troubleshooting memory errors, click...
8510934 - Gateway Computer User Guide - Page 76
... sure that all settings are set correctly. If your telephone service to get the correct code to the telephone line... services such as call waiting, call waiting is disabled before using the modem. See "Desktop PC... not the Ethernet network jack. www.gateway.com
71 Troubleshooting
Your modem does...Support
For more information about dialing properties, click Start, then click Help and Support....
8510934 - Gateway Computer User Guide - Page 78
...error such as port already open programs. 2 Click Start, then click Control Panel. Troubleshooting
The modem is not recognized by your computer ■ Make sure that establishes connection speeds and communication protocols. See "Desktop PC...with your computer. Help and Support
For more information about the modem
appears, the modem passed diagnostics. www.gateway.com
73
If your
Control ...
8510934 - Gateway Computer User Guide - Page 81
...is turned off, then retype the password.
76
www.gateway.com Help and Support
For more information about network troubleshooting, click Start, then
click Help and Support. Passwords
Your computer does not accept your password Make sure that CAPS LOCK is clean... the mouse port works. For more information about setting up a network in the Search box
, then
click the arrow.
8510934 - Gateway Computer User Guide - Page 83
... and Faxes window
opens.
3 Right-click the name of paper" error message After adding paper, make sure that the printer is online. See the printer documentation for instructions for instructions on installing the printer driver. You see a "Printer is not set to use.
Type the keyword printer troubleshooter
in Category View, click Printers and Other Hardware.
2 Click...
8510934 - Gateway Computer User Guide - Page 84
..., see the speaker setup poster to check your speaker connections.
■ Make sure that the universal jacks are configured correctly. www.gateway.com
79 For more information, see "Adjusting the volume" on page 30. For more information about sound troubleshooting, click Start, then
click Help and Support.
Type the keyword sound troubleshooter
in the Search...
8510934 - Gateway Computer User Guide - Page 89
... around the world and can be used to set up an Ethernet network is Dynamic Host Control Protocol (DHCP) using Fast or Gigabit Ethernet components.
Using a router
The most common way to build computer networks in your home or office. Important
Check local code requirements before installing Ethernet cable or other wiring in the home. Standard...
8510934 - Gateway Computer User Guide - Page 107
...installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part...it is left unattended or unused for long periods of any Gateway product during a lightning storm or when it could be taken to keep ...
8510934 - Gateway Computer User Guide - Page 113
... cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 56 installing 56 purchasing 16 replacing 56 troubleshooting 70
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem
cable 31, 85, 91
connecting 31
DSL 31, 85...
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