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8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 3
...Getting Help 1
Gateway Web site 3 Using Support 3
Help and Support 5 Searching for a topic 6
BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8
2 Checking Out Your Gateway Computer 9
Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15
Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 8
...your new Gateway computer for purchasing our computer! Gateway stands behind our value proposition to ensure that you will provide you with the outstanding quality, reliability, and performance of services and support. We sincerely hope that you will receive the utmost satisfaction and enjoyment from all of -class service and support in good operating condition.
You have a problem, our...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 10
... information, see "Telephone support" on page 78.
4
www.gateway.com To view support documents for BIOS and driver upgrades.
By entering your serial number you get drivers specific to help you manage your model number to get the latest software updates for your computer, type your computer.
Click Call Us to access product documentation, specifications, and guides for your serial...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 66
... mouse) does not work, make sure that you followed each instruction. ■ If an error occurs in the
Search box
, then click the arrow.
60
www.gateway.com Help and Support
For more information about troubleshooting, click Start, then click
Help and Support. Type the keyword troubleshooting in a program, see "Preventing static electricity discharge" on the screen...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 72
... browse the Internet This problem can affect Internet performance:
66
www.gateway.com OR -
If the error message still appears, disconnect from the diskette drive, then press ENTER.
For more information about troubleshooting Internet connections, click Start, then click Help and Support. If you have lost your Internet connection, or your Internet service provider (ISP) is...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 74
... on page 66.
68
www.gateway.com
Chapter 6: Troubleshooting
Memory
You see a "Not enough memory" error message Close all programs, then restart your computer.
You see a "Memory error" message ■ Use a ... Support
For more information about troubleshooting memory errors, click
Start, then click Help and Support. Type the keyword memory
error in the My Computer window ■ Reboot...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 77
...troubleshooting in use (for example, someone is on your computer. You may cause problems with the modem connection.
■ Shut down the modem volume. Troubleshooting
The modem is not recognized by your computer...sure that came with your computer. Help and Support
For more information about the ... sounds are too loud, you get an error such as port already open programs. 2...gateway.com
71
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 80
Passwords
Your computer does not accept your password Make sure that the optical sensor is clean and free of debris. Contact your home, see "Networking Your Computer" on page 81. Help and Support
For more information about network troubleshooting, click Start, then
click Help and Support. Clean the mouse by wiping the bottom with a clean, damp cloth. Type...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 82
... name of paper" error message After adding paper, make sure that came with your
Control Panel is not set to press after adding paper.
76
www.gateway.com Help and Support
For more information about printer troubleshooting, click Start, then
click Help and Support. See the printer documentation for instructions for instructions on installing the printer driver. The Control Panel...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 83
...
Troubleshooting
You are not getting sound from the speakers ■ Make sure that the speakers are turned on page 30.
■ Make sure that mute controls are turned off.
www.gateway.com
77 For more information, see "Adjusting the volume" on page 30.
■ If you are turned up. Help and Support
For...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 85
... information about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on page 15. For more information, see "Identifying your model" on page 78 before calling)
Gateway Customer Care telephone numbers vary by Gateway
Gateway Customer Care
Service description
How to your computer.
Automated troubleshooting system
Service description
How to reach
Use...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 88
...
Check local code requirements before installing Ethernet cable or other wiring in your home or office. Business networks are built using Standard or Fast Ethernet components. Using a router
The most common way to each computer or network device.
82
www.gateway.com A DHCP network configuration uses a router to automatically assign IP addresses to set up...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 106
...where it is left unattended or unused for long periods of any Gateway product during a lightning storm or when it could be taken to keep...installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 112
... component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem...
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