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8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 3
...Getting Help 1
Gateway Web site 3 Using Support 3
Help and Support 5 Searching for a topic 6
BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8
2 Checking Out Your Gateway Computer 9
Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15
Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 66
...
online help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you
performed...network cable, and power cord are connected.
■ Make sure that you followed each instruction. ■ If an error occurs in the
Search box
, then click the arrow.
60
www.gateway.com Type the keyword troubleshooting...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 72
... is plugged into the modem jack and not the Ethernet network jack. For more information about troubleshooting Internet connections, click Start, then click Help and Support. If you do not have a problem with your Internet service provider (ISP) is set up modem, make sure that you still get the error, your ISP is having technical difficulties. You cannot...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 74
...about troubleshooting memory errors, click
Start, then click Help and Support. Modem (dial-up)
See also "Internet" on page 66.
68
www.gateway.com
Type the keyword memory
error in the My Computer window ■ Reboot your computer.
Chapter 6: Troubleshooting
Memory
You see a "Not enough memory" error message Close all programs, then restart your computer. You see a "Memory error...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 77
...problems with your computer.
If your
Control Panel is in the Search box
, then
click the arrow. If information about modem troubleshooting, click Start, then
click Help and Support... connect.
Type the keyword modem
troubleshooting in Category View, click Printers ...Windows modem diagnostics. The Control Panel window opens. If the handshaking sounds are too loud, you get an error...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 80
...click Help and Support. Contact your password Make sure that CAPS LOCK is unique. Type the keyword network
troubleshooting in your company network Every network is turned off, then retype the password.
74
www.gateway.com Networks
You cannot connect to control precisely, cleaning the mouse will likely improve its accuracy. For more information about setting up a network in the Search...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 82
... queue is full" error message ■ Make sure that the printer is in the Search box
, then click the arrow.
■ Wait until files have an online/offline button that the printer is not set to press after adding paper.
76
www.gateway.com Help and Support
For more information about printer troubleshooting, click Start...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 83
Help and Support
For more information, see the speaker setup poster to check your speaker connections.
■...gateway.com
77 For more information, see "Adjusting the volume" on page 30. For more information about sound troubleshooting, click Start, then
click Help and Support. Type the keyword sound troubleshooter
in the Search box
, then click the arrow.
Sound
Troubleshooting...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 88
....
Your municipality may require you or your electrician must install special Ethernet cables in the home. Important
Check local code requirements before installing Ethernet cable or other wiring in your home or office. Business networks are built using a router. To create an Ethernet network, you to set up an Ethernet network is Dynamic Host Control Protocol (DHCP) using Standard or...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 89
... with 4-port switch. Introduction to Networking
Example router-based Ethernet network
The following is made up of a router, a cable or DSL modem, your wired Ethernet network, connect an access point to the router or use a router that provides access to the Internet. The network is an example of the network equipment
www.gateway.com
83 Attached to the...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 90
... of the slowest rated component. If one is already installed on installing the card and any required drivers.
84
www.gateway.com Use the documentation that do not have determined the type of Network adapters. to install Ethernet cards and drivers on the computers that comes with your Ethernet cards for instructions on your
computer is in Category View, click...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 99
...Ethernet components should be 192.168.N.N where N is a number you assign between 0 and 254. www.gateway.com
93 The computer does not recognize an add-in your network running slower than you have installed...same for all computers on your network. A mixture of each Ethernet component. Troubleshooting Your Ethernet network
Troubleshooting Your Ethernet network
You cannot see the other end...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 106
... fall into such power lines or circuits.
Warning
When installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 112
...power 11 Windows 27
L
label Microsoft Certificate of Authenticity 15 model number 15
serial number 15 LAN IP Address 91 laser printer 16 LCD panel
cleaning 47
troubleshooting 64, ...
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model ...
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