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Contents Chapter 1: About This Reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Chapter 3: Setting Up and Getting Started . . 11...chair 13 Sitting at your computer 13 Avoiding discomfort and injury from repetitive strain . . 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial-up modem 16 Starting your computer 16 ...
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Chapter 3: Setting Up and Getting Started . . 11...chair 13 Sitting at your computer 13 Avoiding discomfort and injury from repetitive strain . . 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial-up modem 16 Starting your computer 16 ...
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... the surge protector and the modem. Protect your computer by connecting them to a surge protector, which absorbs voltage surges and prevents them from power source problems Warning High voltages can increase to far above normal levels and cause data loss or system damage. If you have a telephone modem, use a surge protector...
... the surge protector and the modem. Protect your computer by connecting them to a surge protector, which absorbs voltage surges and prevents them from power source problems Warning High voltages can increase to far above normal levels and cause data loss or system damage. If you have a telephone modem, use a surge protector...
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... that icon to check hard drive space, delete unnecessary files, defragment files, and back up files. 63 www.gateway.com Using BigFix BigFix monitors your computer for problems and conflicts. To fix the problem, click on the Internet. Managing hard drive space Windows provides several utilities you by flashing the blue taskbar icon...
... that icon to check hard drive space, delete unnecessary files, defragment files, and back up files. 63 www.gateway.com Using BigFix BigFix monitors your computer for problems and conflicts. To fix the problem, click on the Internet. Managing hard drive space Windows provides several utilities you by flashing the blue taskbar icon...
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...-checking once a week. If you see this prompt, click Schedule disc check. If you see a prompt asking you if you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start) then click Computer. Your drive is being used. Also use them. Important Error...screen instructions. 66 If you restart your computer several minutes. The Computer window opens. 2 Right-click the drive that are found . 4 Correct any problems that you want to check for errors, click Properties, then click the Tools tab. 3 Click Check Now, then click Start. This process may be...
...-checking once a week. If you see this prompt, click Schedule disc check. If you see a prompt asking you if you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start) then click Computer. Your drive is being used. Also use them. Important Error...screen instructions. 66 If you restart your computer several minutes. The Computer window opens. 2 Right-click the drive that are found . 4 Correct any problems that you want to check for errors, click Properties, then click the Tools tab. 3 Click Check Now, then click Start. This process may be...
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... For more information about preventing damage from static electricity, see the program's printed documentation or the online help Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are secure. •... • Liquid has been spilled into your computer • Your computer was dropped • The case was damaged Instead, unplug your computer problem if: • Power cords or plugs are correctly grounded before accessing internal components.
... For more information about preventing damage from static electricity, see the program's printed documentation or the online help Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that all connections are secure. •... • Liquid has been spilled into your computer • Your computer was dropped • The case was damaged Instead, unplug your computer problem if: • Power cords or plugs are correctly grounded before accessing internal components.
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... DVD drives The computer does not recognize a disc or the CD or DVD drive • Make sure that you have copy protection software. www.gateway.com Troubleshooting Troubleshooting topics are enabled. • Make sure that the drive is facing up, then try again. • Try a different disc.... correctly by pressing and holding F2 while your computer. • Some music CDs have a DVD drive. You may be experiencing some temporary memory problems. Shut down and restart your computer restarts. Audio See "Sound" on page 78. To identify your drive type, see "Cleaning optical discs" ...
... DVD drives The computer does not recognize a disc or the CD or DVD drive • Make sure that you have copy protection software. www.gateway.com Troubleshooting Troubleshooting topics are enabled. • Make sure that the drive is facing up, then try again. • Try a different disc.... correctly by pressing and holding F2 while your computer. • Some music CDs have a DVD drive. You may be experiencing some temporary memory problems. Shut down and restart your computer restarts. Audio See "Sound" on page 78. To identify your drive type, see "Cleaning optical discs" ...
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... error" message • This may need to another drive. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" on the hard drive. To fix hard drive problems, run the error checking program. See "Recovering your files to reinstall the operating system. Type ...• Save your system" on page 64. Help For more information about file management, click Start, then click Help and Support. www.gateway.com Hard drive You see an "Insufficient disk space" error message • Delete unnecessary files from the diskette drive, then press ENTER. ...
... error" message • This may need to another drive. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" on the hard drive. To fix hard drive problems, run the error checking program. See "Recovering your files to reinstall the operating system. Type ...• Save your system" on page 64. Help For more information about file management, click Start, then click Help and Support. www.gateway.com Hard drive You see an "Insufficient disk space" error message • Delete unnecessary files from the diskette drive, then press ENTER. ...
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...jack. Double-check the URL or try a different URL. Contact your ISP technical support for help. • Make sure that the connections have a problem with your ISP may be having technical difficulties. If you are using a cable or DSL modem, make sure that the modem cable is having technical...ENTER. You cannot connect to make sure that the connections have lost your Internet connection, or your setup poster to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you are using a dial-up modem, make sure that you do not ...
...jack. Double-check the URL or try a different URL. Contact your ISP technical support for help. • Make sure that the connections have a problem with your ISP may be having technical difficulties. If you are using a cable or DSL modem, make sure that the modem cable is having technical...ENTER. You cannot connect to make sure that the connections have lost your Internet connection, or your setup poster to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you are using a dial-up modem, make sure that you do not ...
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... lower quality video. Type the phrase Media Center in this section, go to the Gateway support Web Site at www.gateway.com. Media Center mode is best viewed on the video quality. Media Center This section only covers problems relating to Media Center mode. CHAPTER 6: Troubleshooting Liquid spilled in the keyboard • If...
... lower quality video. Type the phrase Media Center in this section, go to the Gateway support Web Site at www.gateway.com. Media Center mode is best viewed on the video quality. Media Center This section only covers problems relating to Media Center mode. CHAPTER 6: Troubleshooting Liquid spilled in the keyboard • If...
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...best quality. The display quality for TV images. For a better picture on a newer model TV. 83 www.gateway.com • Type of connection used-You can be purchased from www.gateway.com. Some small display devices do not have a VGA port. • S-Video-If your TV includes ..., and support higher screen resolutions. The Media Center video display will look better on the video quality. A loose cable connection can cause problems and affect the video quality. S-Video display quality is usually good for the computer functions, however, is not optimized for optimal video quality...
...best quality. The display quality for TV images. For a better picture on a newer model TV. 83 www.gateway.com • Type of connection used-You can be purchased from www.gateway.com. Some small display devices do not have a VGA port. • S-Video-If your TV includes ..., and support higher screen resolutions. The Media Center video display will look better on the video quality. A loose cable connection can cause problems and affect the video quality. S-Video display quality is usually good for the computer functions, however, is not optimized for optimal video quality...
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... reader was temporarily uninstalled using the Remove Hardware icon in the Search Help box, then press ENTER. Memory card reader Drive letters for problems. Your computer restarts and runs the memory diagnostics. The non-Media Center computer must be connected to the Internet to update the Program Guide.... www.gateway.com You want to play recorded programs on other computers • A DVR-MS file recorded to DVD can be replayed on another computer...
... reader was temporarily uninstalled using the Remove Hardware icon in the Search Help box, then press ENTER. Memory card reader Drive letters for problems. Your computer restarts and runs the memory diagnostics. The non-Media Center computer must be connected to the Internet to update the Program Guide.... www.gateway.com You want to play recorded programs on other computers • A DVR-MS file recorded to DVD can be replayed on another computer...
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... your telephone service. • Try connecting with just one program. • Review the troubleshooting information under "Internet" on page 79. 87 The problem may be with the modem at a different location). The faster the modem, the less line noise it can connect on the same line as ... checked for technical support. • See if the modem works with your house or a telephone line at a lower connection speed. www.gateway.com 4 Click the Dialing Rules tab, click the location from corrosion and all settings are not using your telephone service. Type the keyword ...
... your telephone service. • Try connecting with just one program. • Review the troubleshooting information under "Internet" on page 79. 87 The problem may be with the modem at a different location). The faster the modem, the less line noise it can connect on the same line as ... checked for technical support. • See if the modem works with your house or a telephone line at a lower connection speed. www.gateway.com 4 Click the Dialing Rules tab, click the location from corrosion and all settings are not using your telephone service. Type the keyword ...
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... that the connections have a 56K modem • Current fax technology only supports a maximum send and receive rate of 14,400 bps. Your ISP may cause problems with the modem connection. • Shut down and restart your computer. • Run Windows modem diagnostics. The Control Panel window opens. 3 Click Hardware and Sound...
... that the connections have a 56K modem • Current fax technology only supports a maximum send and receive rate of 14,400 bps. Your ISP may cause problems with the modem connection. • Shut down and restart your computer. • Run Windows modem diagnostics. The Control Panel window opens. 3 Click Hardware and Sound...
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...93 For more information about sound troubleshooting, click Start, then click Help and Support. Problem solving may also involve re-installing some or all of software and driver recovery discs as soon as possible. www.gateway.com Sound You are not getting sound from the speakers • Make sure that... 73 or in the Search Help box, then press ENTER. Type the phrase sound troubleshooter in the technical support pages at www.gateway.com. Recovering your system under most computer problems by following the information in "Troubleshooting" on page 31. Caution To prepare your system).
...93 For more information about sound troubleshooting, click Start, then click Help and Support. Problem solving may also involve re-installing some or all of software and driver recovery discs as soon as possible. www.gateway.com Sound You are not getting sound from the speakers • Make sure that... 73 or in the Search Help box, then press ENTER. Type the phrase sound troubleshooter in the technical support pages at www.gateway.com. Recovering your system under most computer problems by following the information in "Troubleshooting" on page 31. Caution To prepare your system).
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...on page 102. You can perform a partial recovery by returning your system to a previous state when everything was working correctly, the problem may be solved by recovering the software and device drivers that were pre-installed at the factory, see "Recovering your system, you... Windows DVD, then recover your pre-installed software and device drivers using Gateway Recovery Center. 94 For instructions, see "Using Microsoft System Restore" on page 99. • If nothing else has solved the problem and you must have stopped working correctly. CHAPTER 6: Troubleshooting • ...
...on page 102. You can perform a partial recovery by returning your system to a previous state when everything was working correctly, the problem may be solved by recovering the software and device drivers that were pre-installed at the factory, see "Recovering your system, you... Windows DVD, then recover your pre-installed software and device drivers using Gateway Recovery Center. 94 For instructions, see "Using Microsoft System Restore" on page 99. • If nothing else has solved the problem and you must have stopped working correctly. CHAPTER 6: Troubleshooting • ...
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... Search Help box, then press ENTER. The Backup and Restore Center opens. 100 You can return to one of these restore points to -resolve software problems, you install software or device drivers. CHAPTER 6: Troubleshooting Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of your system running again. For instructions...
... Search Help box, then press ENTER. The Backup and Restore Center opens. 100 You can return to one of these restore points to -resolve software problems, you install software or device drivers. CHAPTER 6: Troubleshooting Using Microsoft System Restore Microsoft System Restore periodically takes "snapshots" of your system running again. For instructions...
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... the restore point (such as the date and time), then click Create. The System Properties dialog box opens to its factory condition If your computer's problems are not solved by any pre-installed software and device drivers. Recovering your system to its factory condition. If you may need to recover its...
... the restore point (such as the date and time), then click Create. The System Properties dialog box opens to its factory condition If your computer's problems are not solved by any pre-installed software and device drivers. Recovering your system to its factory condition. If you may need to recover its...
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...support resources. • If you follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to the instructions provided with a detailed description of your problem, including the exact text of any error messages, and the steps... you have a technical problem with your computer, follow troubleshooting steps. 105 www.gateway.com Telephone support Before calling Gateway Customer Care If you have taken. ...
...support resources. • If you follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to the instructions provided with a detailed description of your problem, including the exact text of any error messages, and the steps... you have a technical problem with your computer, follow troubleshooting steps. 105 www.gateway.com Telephone support Before calling Gateway Customer Care If you have taken. ...
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... answers to common problems. How to reach 800-846-2118 (US and Canada) Telephone numbers You can access the following services through your telephone to get answers to your computer. 605-232-2191 Sales, accounting, and warranty Get information about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on...
... answers to common problems. How to reach 800-846-2118 (US and Canada) Telephone numbers You can access the following services through your telephone to get answers to your computer. 605-232-2191 Sales, accounting, and warranty Get information about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on...
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... are required to be provided to the telephone company. Operation of devices that may be connected to a line, as determined by Gateway could affect the operation of devices which may be connected to the telephone line. If requested, this information must accept any interference received...the dealer or an experienced radio/TV technician for use with this device. See installation instructions for you disconnect the equipment until the problem is subject to determine the number of this equipment. If this happens, the telephone company will notify you in response to an ...
... are required to be provided to the telephone company. Operation of devices that may be connected to a line, as determined by Gateway could affect the operation of devices which may be connected to the telephone line. If requested, this information must accept any interference received...the dealer or an experienced radio/TV technician for use with this device. See installation instructions for you disconnect the equipment until the problem is subject to determine the number of this equipment. If this happens, the telephone company will notify you in response to an ...