Operator's Guide
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... COMMON PROBLEMS This chapter describes how to remedy document jams, scanner troubleshooting, and items to check before contacting the agent where you bought the scanner, and how to this manual is attached to check device labels. 6. SCANNER SPECIFICATIONS This chapter lists the scanner specifications. The "Installation Guide" is useful in taking full advantage of the fi-4860C2...
... COMMON PROBLEMS This chapter describes how to remedy document jams, scanner troubleshooting, and items to check before contacting the agent where you bought the scanner, and how to this manual is attached to check device labels. 6. SCANNER SPECIFICATIONS This chapter lists the scanner specifications. The "Installation Guide" is useful in taking full advantage of the fi-4860C2...
Operator's Guide
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...strips. Wipe any dust from the device or detect other problems such as smoke, strange smells or noises, immediately turn off any dust from the scanner. Wipe off the scanner and disconnect its power plug. Do not install the scanner in locations subject to oil smoke, steam, humidity, and ... at the indicated power voltage and current. Accumulated dust might cause fire or electric shock. If you purchased the scanner or an authorized FUJITSU scanner service provider. ●xiii Make sure that the smoking has stopped, and then contact the store where you detect heat coming...
...strips. Wipe any dust from the device or detect other problems such as smoke, strange smells or noises, immediately turn off any dust from the scanner. Wipe off the scanner and disconnect its power plug. Do not install the scanner in locations subject to oil smoke, steam, humidity, and ... at the indicated power voltage and current. Accumulated dust might cause fire or electric shock. If you purchased the scanner or an authorized FUJITSU scanner service provider. ●xiii Make sure that the smoking has stopped, and then contact the store where you detect heat coming...
Operator's Guide
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... Brake Roller Unit 4-12 Replacing the Front-side Lamp 4-15 Replacing the Back-side Lamp 4-20 5 SOLVING COMMON PROBLEMS 5-1 Clearing Document Jams 5-2 Troubleshooting 5-8 Before Contacting a Service Provider 5-29 Labels on the Scanner 5-31 6 ADF DOCUMENT SPECIFICATIONS ...... 6-1 Document Size 6-2 Document Quality 6-3 Hole-punching Prohibited Areas 6-6 Print Prohibited Area 6-7 Background Color Areas 6-8 Job Separation Sheet 6-9 Hopper Capacity 6-10...
... Brake Roller Unit 4-12 Replacing the Front-side Lamp 4-15 Replacing the Back-side Lamp 4-20 5 SOLVING COMMON PROBLEMS 5-1 Clearing Document Jams 5-2 Troubleshooting 5-8 Before Contacting a Service Provider 5-29 Labels on the Scanner 5-31 6 ADF DOCUMENT SPECIFICATIONS ...... 6-1 Document Size 6-2 Document Quality 6-3 Hole-punching Prohibited Areas 6-6 Print Prohibited Area 6-7 Background Color Areas 6-8 Job Separation Sheet 6-9 Hopper Capacity 6-10...
Operator's Guide
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Start up the scanner application and scan the documents. For the details on how to scan using ScandAll 21, refer to the section "1.9 Scanning Documents" on page 1-23. 1-20 1.7 Loading Documents on the inside of different sizes may cause feeding problems. 5. ATTENTION • Make sure that the document stack is below the maximum height mark on the Hopper Hopper Extension • A batch which consists of the Side guides. • For loading long documents, extend the hopper extension.
Start up the scanner application and scan the documents. For the details on how to scan using ScandAll 21, refer to the section "1.9 Scanning Documents" on page 1-23. 1-20 1.7 Loading Documents on the inside of different sizes may cause feeding problems. 5. ATTENTION • Make sure that the document stack is below the maximum height mark on the Hopper Hopper Extension • A batch which consists of the Side guides. • For loading long documents, extend the hopper extension.
Operator's Guide
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5 SOLVING COMMON PROBLEMS This chapter describes how to clear document jams, how to remedy other problems, items to be checked before contacting an authorized service provider and how to check labels on the scanner. 5.1 Clearing Document Jams 5-2 5.2 Troubleshooting 5-8 5.3 Before Contacting a Service Provider 5-29 5.4 Labels on the Scanner 5-31 5-1
5 SOLVING COMMON PROBLEMS This chapter describes how to clear document jams, how to remedy other problems, items to be checked before contacting an authorized service provider and how to check labels on the scanner. 5.1 Clearing Document Jams 5-2 5.2 Troubleshooting 5-8 5.3 Before Contacting a Service Provider 5-29 5.4 Labels on the Scanner 5-31 5-1
Operator's Guide
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... you start scanning. 4. ADF upper sheet guide 5 SOLVING COMMON PROBLEMS ADF release lever 3. Staples and paper clips etc. ATTENTION - Make sure you check the document and the document transport path for obstructions before you start scanning again. - Remove staples and paper clips from the documents before you , lift up the ADF upper sheet guide...
... you start scanning. 4. ADF upper sheet guide 5 SOLVING COMMON PROBLEMS ADF release lever 3. Staples and paper clips etc. ATTENTION - Make sure you check the document and the document transport path for obstructions before you start scanning again. - Remove staples and paper clips from the documents before you , lift up the ADF upper sheet guide...
Operator's Guide
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... (Left arrow button), the LCD display changes items from (5) to (5). (1) - Document thickness: Medium thin (5) - Document thickness: Medium (4) - Enter into the setup mode. Paper jam1 5 SOLVING COMMON PROBLEMS 1. By pressing (Right arrow button), the LCD display changes items from (1) to (1). Document thickness: Thick (2) - ■ Document separation force adjustment If the following screen appears. ! 01 Se par...
... (Left arrow button), the LCD display changes items from (5) to (5). (1) - Document thickness: Medium thin (5) - Document thickness: Medium (4) - Enter into the setup mode. Paper jam1 5 SOLVING COMMON PROBLEMS 1. By pressing (Right arrow button), the LCD display changes items from (1) to (1). Document thickness: Thick (2) - ■ Document separation force adjustment If the following screen appears. ! 01 Se par...
Operator's Guide
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Pick speed Fast (Factory default) Mid Slow Mis-pick occurs frequently Decrease pick speed ATTENTION When you set pick speed at "Mid" or "Slow", scanning speed is reduced. 5 SOLVING COMMON PROBLEMS 5.1 Clearing Document Jams 5-7
Pick speed Fast (Factory default) Mid Slow Mis-pick occurs frequently Decrease pick speed ATTENTION When you set pick speed at "Mid" or "Slow", scanning speed is reduced. 5 SOLVING COMMON PROBLEMS 5.1 Clearing Document Jams 5-7
Operator's Guide
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... been turned on again? SOLVING COMMON PROBLEMS Symptom2 The operator panel LCD goes out. Has it up the scanner. Press any button except Power button. The Power button will turn off the power. 5.2 Troubleshooting 5-9 The scanner operation is in Power save mode. Scanner is normal. YES Contact an authorized FUJITSU Scanner service provider. 5 (* ) Press any button...
... been turned on again? SOLVING COMMON PROBLEMS Symptom2 The operator panel LCD goes out. Has it up the scanner. Press any button except Power button. The Power button will turn off the power. 5.2 Troubleshooting 5-9 The scanner operation is in Power save mode. Scanner is normal. YES Contact an authorized FUJITSU Scanner service provider. 5 (* ) Press any button...
Operator's Guide
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The scanner operation is normal. YES NO The scanner operation is normal. SOLVING COMMON PROBLEMS Continued from only one application. YES Check LCD display for error. Eliminate the cause of user recoverable errors. Continued on next page 5 5.2 Troubleshooting 5-11 NO Is the Check LED blinking? Is the LED still blinking? YES NO Close all applications and select the scanner from the previous page Has the scanner been selected by multiple applications ?
The scanner operation is normal. YES NO The scanner operation is normal. SOLVING COMMON PROBLEMS Continued from only one application. YES Check LCD display for error. Eliminate the cause of user recoverable errors. Continued on next page 5 5.2 Troubleshooting 5-11 NO Is the Check LED blinking? Is the LED still blinking? YES NO Close all applications and select the scanner from the previous page Has the scanner been selected by multiple applications ?
Operator's Guide
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... menu in your application. (* 1) Select halftoning or dithering mode on next page SOLVING COMMON PROBLEMS 5 5.2 Troubleshooting 5-13 YES NO Is halftoning or dithering processing selected? YES Clean the scanner completely. (* 2) Are the Lamps installed correctly? YES Is the document path, the Removable NO sheet guide, the Glass sheet guide and/or the Lamp...
... menu in your application. (* 1) Select halftoning or dithering mode on next page SOLVING COMMON PROBLEMS 5 5.2 Troubleshooting 5-13 YES NO Is halftoning or dithering processing selected? YES Clean the scanner completely. (* 2) Are the Lamps installed correctly? YES Is the document path, the Removable NO sheet guide, the Glass sheet guide and/or the Lamp...
Operator's Guide
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...? YES NO Is the document path, the Removable sheet guide, the Glass sheet guide and/or the Lamp(s) clean? If the application allows you to change the setting from your PC. (* 1) Clean the scanner completely. (* 2) Contact an authorized FUJITSU Scanner service provider. 5 (* 1) If halftone mode is unsatisfactory. SOLVING COMMON PROBLEMS Symptom5 Quality of scanned text...
...? YES NO Is the document path, the Removable sheet guide, the Glass sheet guide and/or the Lamp(s) clean? If the application allows you to change the setting from your PC. (* 1) Clean the scanner completely. (* 2) Contact an authorized FUJITSU Scanner service provider. 5 (* 1) If halftone mode is unsatisfactory. SOLVING COMMON PROBLEMS Symptom5 Quality of scanned text...
Operator's Guide
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... YES Clean the Removable sheet guide , and the Glass sheet guide. (* 1) Select "Photo" mode. Replace the Lamp. (* 3) Contact an authorized FUJITSU Scanner service provider. SOLVING COMMON PROBLEMS 5 (* 1) For the cleaning of the scanned document and is the "Line Art" mode selected. Display the cumulative lamp-on time" on page 7-81. (* 3) For the details on...
... YES Clean the Removable sheet guide , and the Glass sheet guide. (* 1) Select "Photo" mode. Replace the Lamp. (* 3) Contact an authorized FUJITSU Scanner service provider. SOLVING COMMON PROBLEMS 5 (* 1) For the cleaning of the scanned document and is the "Line Art" mode selected. Display the cumulative lamp-on time" on page 7-81. (* 3) For the details on...
Operator's Guide
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Is the check LED lit again? Contact an authorized FUJITSU Scanner service provider. 5 SOLVING COMMON PROBLEMS 5.2 Troubleshooting 5-19 Turn off the power and on . YES NO The scanner operation is normal. Symptom9 The Check LED lights right after power on again.
Is the check LED lit again? Contact an authorized FUJITSU Scanner service provider. 5 SOLVING COMMON PROBLEMS 5.2 Troubleshooting 5-19 Turn off the power and on . YES NO The scanner operation is normal. Symptom9 The Check LED lights right after power on again.
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YES Clean the scanner completely. (* 5) NO Continued on next page SOLVING COMMON PROBLEMS 5 5.2 Troubleshooting 5-21 YES Replace the Pad ASSY. (* 4) NO NO Is the Pad ASSY installed properly? Continued from the previous page Is the Pad ASSY dirty? YES Clean the Pad ASSY. (* 3) NO Is the Pad ASSY worn out? Install the Pad ASSY properly. (* 4) YES Are the Pick roller, the Brake roller or the document path dirty?
YES Clean the scanner completely. (* 5) NO Continued on next page SOLVING COMMON PROBLEMS 5 5.2 Troubleshooting 5-21 YES Replace the Pad ASSY. (* 4) NO NO Is the Pad ASSY installed properly? Continued from the previous page Is the Pad ASSY dirty? YES Clean the Pad ASSY. (* 3) NO Is the Pad ASSY worn out? Install the Pad ASSY properly. (* 4) YES Are the Pick roller, the Brake roller or the document path dirty?
Operator's Guide
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... Document Quality," "Precautions"? Do the documents satisfy the NO conditions described in Paper Length setup mode. (* 2) Clean the ADF paper path or remove the foreign objects. (* 3) NO Is the Pad ASSY installed properly? NO Is there any foreign objects in the ADF paper path? Symptom11 Document jam... occurs frequently. Use documents which satisfy the requirements. (* 1) YES Is the length of the documents shorter YES than 3 inches (80mm) and is the paper length set to [Normal]?...
... Document Quality," "Precautions"? Do the documents satisfy the NO conditions described in Paper Length setup mode. (* 2) Clean the ADF paper path or remove the foreign objects. (* 3) NO Is the Pad ASSY installed properly? NO Is there any foreign objects in the ADF paper path? Symptom11 Document jam... occurs frequently. Use documents which satisfy the requirements. (* 1) YES Is the length of the documents shorter YES than 3 inches (80mm) and is the paper length set to [Normal]?...
Operator's Guide
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... vertical magnification. Which OS are you adjust the offset (position to start scanning the documents)? YES Is the Scanner Control Center icon displayed in the task tray? NO Select [FUJITSU Scanner Control Center] from the Start menu and run it. Right click on the leading ...edge of the scanned image. SOLVING COMMON PROBLEMS 5 5.2 Troubleshooting 5-25 "Offset setting Sub." Did you using? Symptom12 There is a shadow on Scanner Control Center icon and ...
... vertical magnification. Which OS are you adjust the offset (position to start scanning the documents)? YES Is the Scanner Control Center icon displayed in the task tray? NO Select [FUJITSU Scanner Control Center] from the Start menu and run it. Right click on the leading ...edge of the scanned image. SOLVING COMMON PROBLEMS 5 5.2 Troubleshooting 5-25 "Offset setting Sub." Did you using? Symptom12 There is a shadow on Scanner Control Center icon and ...
Operator's Guide
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...NO YES Check LCD display for Microsoft Windows) User's Guide," "3. The User's Guide is included in the "fi-4860C2 Installation Guide". (* 2) For the details on how to install FUJITSU TWAIN, refer to "APPENDIX 3 MESSAGES ON THE OPERATOR PANEL" on the operator panel blinking? Continued from the ...." YES Is the Check LED on page AP-5. 5.2 Troubleshooting 5-27 Eliminate the cause of the error. (* 3) Contact an authorized FUJITSU Scanner service provider. 5 SOLVING COMMON PROBLEMS (* 1) For the details on how to install the SCSI card driver and updates, refer to section 2.2 in the...
...NO YES Check LCD display for Microsoft Windows) User's Guide," "3. The User's Guide is included in the "fi-4860C2 Installation Guide". (* 2) For the details on how to install FUJITSU TWAIN, refer to "APPENDIX 3 MESSAGES ON THE OPERATOR PANEL" on the operator panel blinking? Continued from the ...." YES Is the Check LED on page AP-5. 5.2 Troubleshooting 5-27 Eliminate the cause of the error. (* 3) Contact an authorized FUJITSU Scanner service provider. 5 SOLVING COMMON PROBLEMS (* 1) For the details on how to install the SCSI card driver and updates, refer to section 2.2 in the...
Operator's Guide
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5.3 Before Contacting a Service Provider Please check the following items before contacting an authorized FUJITSU Scanner service provider. SOLVING COMMON PROBLEMS ■ General descriptions 5 Items to check Model Serial Number Manufacturing date Date of purchase Symptom Frequency of trouble (example) fi-4860C2 (example) 000001 (example) 2006-05 (May 2006) (example) October, 2006 Information For the confirmation of manufacturing information, refer to ""5.4 Labels on the Scanner" on page 5-31. 5.3 Before Contacting a Service Provider 5-29
5.3 Before Contacting a Service Provider Please check the following items before contacting an authorized FUJITSU Scanner service provider. SOLVING COMMON PROBLEMS ■ General descriptions 5 Items to check Model Serial Number Manufacturing date Date of purchase Symptom Frequency of trouble (example) fi-4860C2 (example) 000001 (example) 2006-05 (May 2006) (example) October, 2006 Information For the confirmation of manufacturing information, refer to ""5.4 Labels on the Scanner" on page 5-31. 5.3 Before Contacting a Service Provider 5-29
Operator's Guide
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■ Error Descriptions Problem at trouble Findings (example) Copier paper (example) Filing company documents (example) December 2003 (example) November 15, 2003 (example) Paper Jam2 Imaging quality trouble Items to check Can you send both the original document (or scanned grayscale image ... SCSI Card 29160 Document feed trouble Items to check Document type Main purpose of use Last cleaning date Last consumable replacement date Operator panel status at the time of scanner driver Interface controller OS (Windows) type Application software Findings (example) FUJITSU TWAIN 9.9 (example...
■ Error Descriptions Problem at trouble Findings (example) Copier paper (example) Filing company documents (example) December 2003 (example) November 15, 2003 (example) Paper Jam2 Imaging quality trouble Items to check Can you send both the original document (or scanned grayscale image ... SCSI Card 29160 Document feed trouble Items to check Document type Main purpose of use Last cleaning date Last consumable replacement date Operator panel status at the time of scanner driver Interface controller OS (Windows) type Application software Findings (example) FUJITSU TWAIN 9.9 (example...