Service Manual
Page 4
Installing the palm-rest and keyboard assembly 42 Chapter 3: Drivers and downloads 44 Chapter 4: System setup...45 Entering BIOS setup program...45 Navigation keys...45 Boot Sequence...45 One time boot menu...46 System setup options...46 Clearing CMOS settings...57 Clearing BIOS (System Setup) and System passwords 57 Chapter 5: Troubleshooting...58 Recovering the operating system...58 SupportAssist | On-board Diagnostics...58 System diagnostic lights...58 Flea power release...59 WiFi power cycle...60 Chapter 6: Getting help and contacting Dell 61 4 Contents
Installing the palm-rest and keyboard assembly 42 Chapter 3: Drivers and downloads 44 Chapter 4: System setup...45 Entering BIOS setup program...45 Navigation keys...45 Boot Sequence...45 One time boot menu...46 System setup options...46 Clearing CMOS settings...57 Clearing BIOS (System Setup) and System passwords 57 Chapter 5: Troubleshooting...58 Recovering the operating system...58 SupportAssist | On-board Diagnostics...58 System diagnostic lights...58 Flea power release...59 WiFi power cycle...60 Chapter 6: Getting help and contacting Dell 61 4 Contents
Service Manual
Page 44
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. 44 Drivers and downloads
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. 44 Drivers and downloads
Service Manual
Page 56
If enabled, the Intel TurboBoost driver increases the performance of the processor. System setup options-System Logs menu System Logs BIOS Event Log Clear Bios Event Log Select keep or clear ...
If enabled, the Intel TurboBoost driver increases the performance of the processor. System setup options-System Logs menu System Logs BIOS Event Log Clear Bios Event Log Select keep or clear ...
Service Manual
Page 61
...diagnostics, drivers and downloads, and learn more information on how to find contact information about your computer through videos, manuals and documents. To view relevant support resources for your Dell Laptop. Go to view the related articles. In the Search field on Dell products ...1. Getting help for sales, technical support, or customer service issues, see Locate the Service Tag for your country/region. Contacting Dell To contact Dell for operating system In Windows search, type Contact Support, and press Enter. NOTE: Availability varies by a Service Tag or Express ...
...diagnostics, drivers and downloads, and learn more information on how to find contact information about your computer through videos, manuals and documents. To view relevant support resources for your Dell Laptop. Go to view the related articles. In the Search field on Dell products ...1. Getting help for sales, technical support, or customer service issues, see Locate the Service Tag for your country/region. Contacting Dell To contact Dell for operating system In Windows search, type Contact Support, and press Enter. NOTE: Availability varies by a Service Tag or Express ...
Setup and Specifications
Page 5
... about the app, see the SupportAssist documentation at www.dell.com/support. Set up your warranty in the SupportAssist app, click the warranty expiry date. NOTE: To renew or upgrade your XPS 13 9310 5 For more information about the warranty status, recommended ... and latest device drivers. My Dell also notifies you about the app, see the knowledge base article SLN305843 at www.dell.com/support. Dell Update Updates your computer. For more information about your computer. Dell apps (continued) Dell app Description Access Dell applications, help articles...
... about the app, see the SupportAssist documentation at www.dell.com/support. Set up your warranty in the SupportAssist app, click the warranty expiry date. NOTE: To renew or upgrade your XPS 13 9310 5 For more information about the warranty status, recommended ... and latest device drivers. My Dell also notifies you about the app, see the knowledge base article SLN305843 at www.dell.com/support. Dell Update Updates your computer. For more information about your computer. Dell apps (continued) Dell app Description Access Dell applications, help articles...
Setup and Specifications
Page 22
... country/region. NOTE: Availability varies by a Service Tag or Express Service Code. Dell knowledge base articles for a variety of the Support page, select Support > Knowledge Base. 3. www.dell.com/support/windows www.dell.com/support/linux Access top solutions, diagnostics, drivers and downloads, and learn more information on how to find contact information about...
... country/region. NOTE: Availability varies by a Service Tag or Express Service Code. Dell knowledge base articles for a variety of the Support page, select Support > Knowledge Base. 3. www.dell.com/support/windows www.dell.com/support/linux Access top solutions, diagnostics, drivers and downloads, and learn more information on how to find contact information about...
Re-imaging guide for Windows 10
Page 3
... Contents 3 Intel chipset device software...10 Downloading and installing the chipset driver...10 2. Dell Power Manager (DPM)...12 9. Wireless Local Network (WLAN) and Bluetooth drivers and applications 12 Downloading and installing the WiFi and Bluetooth drivers 13 10. Intel Rapid Storage Technology (IRST)...11 5. Critical Microsoft Quick Fix Engineering (QFE) updates 10 3. Contents Chapter 1: Installation...
... Contents 3 Intel chipset device software...10 Downloading and installing the chipset driver...10 2. Dell Power Manager (DPM)...12 9. Wireless Local Network (WLAN) and Bluetooth drivers and applications 12 Downloading and installing the WiFi and Bluetooth drivers 13 10. Intel Rapid Storage Technology (IRST)...11 5. Critical Microsoft Quick Fix Engineering (QFE) updates 10 3. Contents Chapter 1: Installation...
Re-imaging guide for Windows 10
Page 4
... may be updated when you reinstall the operating system using the Dell Backup and Recovery application or other hardware-related problems. Dell recommends that you have the latest device drivers installed on the Dell Drivers & Downloads page before assessing the need to re-image the ...if you are facing networking, graphics, sound or other factory-reset methods. NOTE: Dell recommends that you install or update device drivers if you download and install the device drivers from a non-Dell website can cause system performance issues, corrupt operating system files, blue screen errors,...
... may be updated when you reinstall the operating system using the Dell Backup and Recovery application or other hardware-related problems. Dell recommends that you have the latest device drivers installed on the Dell Drivers & Downloads page before assessing the need to re-image the ...if you are facing networking, graphics, sound or other factory-reset methods. NOTE: Dell recommends that you install or update device drivers if you download and install the device drivers from a non-Dell website can cause system performance issues, corrupt operating system files, blue screen errors,...
Re-imaging guide for Windows 10
Page 5
...reinstalling the removed software. This guide assists you are not an administrator or are tested and validated on the XPS 13 9310. The installation of the listed drivers and applications as a means of removing harmful and malicious software in the guide enhances the optimal performance of your... computer. Re-imaging is always recommended to re-image the system if you in installing Dell-recommended software stack and settings, drivers, and applications, which are unsure of removing all software on a newly-installed operating system and not from any...
...reinstalling the removed software. This guide assists you are not an administrator or are tested and validated on the XPS 13 9310. The installation of the listed drivers and applications as a means of removing harmful and malicious software in the guide enhances the optimal performance of your... computer. Re-imaging is always recommended to re-image the system if you in installing Dell-recommended software stack and settings, drivers, and applications, which are unsure of removing all software on a newly-installed operating system and not from any...
Re-imaging guide for Windows 10
Page 6
... the initial setup process on your computer. 2. 3 Order of reinstallation NOTE: Some drivers and application installation steps may not be applicable, depending on the configuration of reinstallation Dell applications, which include: ● Dell Update application ● Dell Power Manager (DPM) 11. Graphics driver: ● Enhances and optimizes video performance ● Enables and provides additional functionality...
... the initial setup process on your computer. 2. 3 Order of reinstallation NOTE: Some drivers and application installation steps may not be applicable, depending on the configuration of reinstallation Dell applications, which include: ● Dell Update application ● Dell Power Manager (DPM) 11. Graphics driver: ● Enhances and optimizes video performance ● Enables and provides additional functionality...
Re-imaging guide for Windows 10
Page 7
... Download to enable and configure the TPM: 1. Turn on your computer. 2. Updating or resetting the BIOS 7 Turn on or restart your computer. 2. Click Drivers & downloads > Find it to www.dell.com/support. 3. For more information about clearing the CMOS settings, see your computer, and then click Submit. Press F2 when the... Dell logo is displayed on the computer. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for...
... Download to enable and configure the TPM: 1. Turn on your computer. 2. Updating or resetting the BIOS 7 Turn on or restart your computer. 2. Click Drivers & downloads > Find it to www.dell.com/support. 3. For more information about clearing the CMOS settings, see your computer, and then click Submit. Press F2 when the... Dell logo is displayed on the computer. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for...
Re-imaging guide for Windows 10
Page 9
... within Windows, and enable users to get a list of your computer 1. Reinstalling drivers and applications 9 Windows 10 includes drivers for your Dell computer from the Dell Download Center. Go to be downloaded and installed separately. Applications must be downloaded and installed separately. Dell recommends that enables Windows 10 to communicate with the hardware devices and...
... within Windows, and enable users to get a list of your computer 1. Reinstalling drivers and applications 9 Windows 10 includes drivers for your Dell computer from the Dell Download Center. Go to be downloaded and installed separately. Applications must be downloaded and installed separately. Dell recommends that enables Windows 10 to communicate with the hardware devices and...
Re-imaging guide for Windows 10
Page 10
... capture or streaming, users can also be manually-downloaded and installed from the latest Windows Service Pack. After the download is required. 7 Reinstallation sequence for drivers and applications Driver installation is available on Dell's support site www.dell.com/support. In some scenarios, you are enabled and can install webcam software available from www...
... capture or streaming, users can also be manually-downloaded and installed from the latest Windows Service Pack. After the download is required. 7 Reinstallation sequence for drivers and applications Driver installation is available on Dell's support site www.dell.com/support. In some scenarios, you are enabled and can install webcam software available from www...
Re-imaging guide for Windows 10
Page 11
...Service Tag, use the auto-detect feature or manually browse for your computer. 7. Downloading and installing the Dell graphics driver 1. Go to www.dell.com/support. 3. Go to www.dell.com/support. 3. CAUTION: If a PCIe NVMe hard drive is complete, navigate to the folder where you... the folder where you saved the graphics driver file. 8. Double-click the card reader driver file icon and follow the instructions on the screen. 4. After the download is enabled by Dell. Install the HD audio driver available for drivers and applications 11 Graphics The Windows operating ...
...Service Tag, use the auto-detect feature or manually browse for your computer. 7. Downloading and installing the Dell graphics driver 1. Go to www.dell.com/support. 3. Go to www.dell.com/support. 3. CAUTION: If a PCIe NVMe hard drive is complete, navigate to the folder where you... the folder where you saved the graphics driver file. 8. Double-click the card reader driver file icon and follow the instructions on the screen. 4. After the download is enabled by Dell. Install the HD audio driver available for drivers and applications 11 Graphics The Windows operating ...
Re-imaging guide for Windows 10
Page 12
...Product support, enter the Service Tag of alerts. ● Group Policies: Apply default settings or prevent users from the Dell support site. 12 Reinstallation sequence for drivers and applications illumination levels. ● Alerts Management: Enables or disables the power adapter, battery, docking station, thermal, ... of the day, even when the computer is complete, navigate to the folder where you saved the fingerprint reader driver file. 8. Dell Power Manager (DPM) DPM is complete, navigate to battery power during certain times of your computer, and then click Submit....
...Product support, enter the Service Tag of alerts. ● Group Policies: Apply default settings or prevent users from the Dell support site. 12 Reinstallation sequence for drivers and applications illumination levels. ● Alerts Management: Enables or disables the power adapter, battery, docking station, thermal, ... of the day, even when the computer is complete, navigate to the folder where you saved the fingerprint reader driver file. 8. Dell Power Manager (DPM) DPM is complete, navigate to battery power during certain times of your computer, and then click Submit....
Re-imaging guide for Windows 10
Page 13
... to plug each device directly to www.dell.com/support. 2. WLAN applications, which provide additional features including enterprise authentication enhancements, can also be installed automatically. NOTE: Review on your computer, and then click Search. Reinstallation sequence for My System. 8. Click View Drivers for drivers and applications 13 Go to the computer. Enter the Service...
... to plug each device directly to www.dell.com/support. 2. WLAN applications, which provide additional features including enterprise authentication enhancements, can also be installed automatically. NOTE: Review on your computer, and then click Search. Reinstallation sequence for My System. 8. Click View Drivers for drivers and applications 13 Go to the computer. Enter the Service...
Re-imaging guide for Windows 10
Page 15
...product: ● Product specifications ● Operating system ● Setting up instructions, product specifications, technical help blogs, drivers, software updates, and so on. Contacting Dell To contact Dell for a variety of the Support page, select Support > Knowledge Base. 3. Learn and know the following : ... the keyword, topic, or model number, and then click or tap the search icon to www.dell.com/support. 2. www.dell.com/support/windows www.dell.com/support 1. Getting help for operating system Troubleshooting information, user manuals, set up and using these...
...product: ● Product specifications ● Operating system ● Setting up instructions, product specifications, technical help blogs, drivers, software updates, and so on. Contacting Dell To contact Dell for a variety of the Support page, select Support > Knowledge Base. 3. Learn and know the following : ... the keyword, topic, or model number, and then click or tap the search icon to www.dell.com/support. 2. www.dell.com/support/windows www.dell.com/support 1. Getting help for operating system Troubleshooting information, user manuals, set up and using these...