Setup and Quick Reference Guide
Page 2
... document is a trademark of Intel Corporation in this document to refer to avoid the problem. Trademarks used in the U.S. disclaims any manner whatsoever without notice. © 2008 Dell Inc. NOTICE: A NOTICE indicates either trademarks or registered trademarks of certain U.S. is protected... to hardware or loss of data and tells you make better use of Dell Inc.; Information in this text: Dell, DellConnect, Latitude, Wi-Fi Catcher, ExpressCharge, Dell MediaDirect, and the DELL logo are either potential damage to change without the written permission of UPEK,...
... document is a trademark of Intel Corporation in this document to refer to avoid the problem. Trademarks used in the U.S. disclaims any manner whatsoever without notice. © 2008 Dell Inc. NOTICE: A NOTICE indicates either trademarks or registered trademarks of certain U.S. is protected... to hardware or loss of data and tells you make better use of Dell Inc.; Information in this text: Dell, DellConnect, Latitude, Wi-Fi Catcher, ExpressCharge, Dell MediaDirect, and the DELL logo are either potential damage to change without the written permission of UPEK,...
Setup and Quick Reference Guide
Page 4
... Power Lights 31 Beep Codes 31 Error Messages 33 System Messages 38 Troubleshooting Software and Hardware Problems 39 Dell Diagnostics 40 Troubleshooting Tips 42 Power Problems 42 Memory Problems 43 Lockups and Software Problems 44 Dell Technical Update Service 46 Dell Support Utility 46 5 Reinstalling Software 49 Drivers 49 Identifying Drivers 49 Reinstalling Drivers and Utilities 50...
... Power Lights 31 Beep Codes 31 Error Messages 33 System Messages 38 Troubleshooting Software and Hardware Problems 39 Dell Diagnostics 40 Troubleshooting Tips 42 Power Problems 42 Memory Problems 43 Lockups and Software Problems 44 Dell Technical Update Service 46 Dell Support Utility 46 5 Reinstalling Software 49 Drivers 49 Identifying Drivers 49 Reinstalling Drivers and Utilities 50...
Setup and Quick Reference Guide
Page 5
7 Getting Help 59 Obtaining Assistance 59 Technical Support and Customer Service . . . . . 60 DellConnect 60 Online Services 60 AutoTech Service 61 Automated Order-Status Service 61 Problems With Your Order 61 Product Information 62 Returning Items for Warranty Repair or Credit . . . . . 62 Before You Call 63 Contacting Dell 65 Index 67 Contents 5
7 Getting Help 59 Obtaining Assistance 59 Technical Support and Customer Service . . . . . 60 DellConnect 60 Online Services 60 AutoTech Service 61 Automated Order-Status Service 61 Problems With Your Order 61 Product Information 62 Returning Items for Warranty Repair or Credit . . . . . 62 Before You Call 63 Contacting Dell 65 Index 67 Contents 5
Setup and Quick Reference Guide
Page 9
... block, push objects into, or allow dust to accumulate in a low-airflow environment, such as a closed briefcase, while it is normal and does not indicate a problem with the fan or the computer. Fan noise is running. About Your Computer 9 Restricting the airflow can damage the computer or cause a fire. Do not...
... block, push objects into, or allow dust to accumulate in a low-airflow environment, such as a closed briefcase, while it is normal and does not indicate a problem with the fan or the computer. Fan noise is running. About Your Computer 9 Restricting the airflow can damage the computer or cause a fire. Do not...
Setup and Quick Reference Guide
Page 31
... a device such as a memory module or graphics card might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of the procedures in standby mode. Troubleshooting 31 This beep code tells you begin any of beeps, called a beep code, identifies... a problem. CAUTION: Before you that shipped with your computer from the electrical outlet before opening the cover. Tools Power Lights The two-color power-...
... a device such as a memory module or graphics card might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of the procedures in standby mode. Troubleshooting 31 This beep code tells you begin any of beeps, called a beep code, identifies... a problem. CAUTION: Before you that shipped with your computer from the electrical outlet before opening the cover. Tools Power Lights The two-color power-...
Setup and Quick Reference Guide
Page 32
... modules that you are installing are compatible with your computer (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 3 Possible system Contact Dell. Continue until you have identified a faulty module or reinstalled all modules without error. 2 If... same type into your computer see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 32 Troubleshooting Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. Possible system board failure. 2 No memory modules 1 If ...
... modules that you are installing are compatible with your computer (see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 3 Possible system Contact Dell. Continue until you have identified a faulty module or reinstalled all modules without error. 2 If... same type into your computer see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 32 Troubleshooting Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. Possible system board failure. 2 No memory modules 1 If ...
Setup and Quick Reference Guide
Page 33
... Real-time clock 1 Replace the battery (see your computer. system board failure. 6 Video BIOS Test Contact Dell. If the problem persists, contact Dell (see "Contacting Dell" on page 40). The primary cache internal to commands from the computer. DI SK C: FAI LED I ... that shipped with your Service Manual failure. If the message is not listed, see "Contacting Dell" on page 65). Possible at support.dell.com for more memory modules may be faulty or improperly seated. battery failure or 2 If the problem persists, contact Dell. C A C H E D I S A B L E D D U E ...
... Real-time clock 1 Replace the battery (see your computer. system board failure. 6 Video BIOS Test Contact Dell. If the problem persists, contact Dell (see "Contacting Dell" on page 40). The primary cache internal to commands from the computer. DI SK C: FAI LED I ... that shipped with your Service Manual failure. If the message is not listed, see "Contacting Dell" on page 65). Possible at support.dell.com for more memory modules may be faulty or improperly seated. battery failure or 2 If the problem persists, contact Dell. C A C H E D I S A B L E D D U E ...
Setup and Quick Reference Guide
Page 34
... down the computer, reinstall the hard drive, and restart the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I ...O L L E R F A I V E - If the problem persists, try another drive. The hard drive does not respond to a different disk or use these characters in the Dell Diagnostics (see your Service Manual at support.dell.com for example, Printer out of memory recorded in nonvolatile memory (NVRAM...
... down the computer, reinstall the hard drive, and restart the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I ...O L L E R F A I V E - If the problem persists, try another drive. The hard drive does not respond to a different disk or use these characters in the Dell Diagnostics (see your Service Manual at support.dell.com for example, Printer out of memory recorded in nonvolatile memory (NVRAM...
Setup and Quick Reference Guide
Page 35
... media, such as a floppy disk or CD. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 40). Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 40). HA R D - If the problem persists, try another drive. The system configuration information does not match the hardware configuration...
... media, such as a floppy disk or CD. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 40). Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 40). HA R D - If the problem persists, try another drive. The system configuration information does not match the hardware configuration...
Setup and Quick Reference Guide
Page 37
... ERROR - SHUTD OWN FAILU RE - A chip on the system board may have a defective sector or corrupted FAT on page 40). TI M E - If the problem persists, contact Dell (see "Dell Diagnostics" on the hard drive. Microsoft® Windows Vista®: 1 Click the Windows Vista Start button → Control Panel→ Programs→ Programs and...
... ERROR - SHUTD OWN FAILU RE - A chip on the system board may have a defective sector or corrupted FAT on page 40). TI M E - If the problem persists, contact Dell (see "Dell Diagnostics" on the hard drive. Microsoft® Windows Vista®: 1 Click the Windows Vista Start button → Control Panel→ Programs→ Programs and...
Setup and Quick Reference Guide
Page 38
... system board failure or RTC battery low. The reserve battery that was running out of charge. Connect your Service Manual at support.dell.com). If the problem persists, contact Dell (see "Contacting Dell" on page 65). U N E X P E C T E D I N T E R R U P T I B L E . Insert...; otherwise, activate hibernate mode or shut down the computer. FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS C H E C K P O I N T A N D C O N T A C T D E L L TE C H N I L E D - If the message reappears, contact Dell (see "Dell Diagnostics" on the system board may be loose. TI M E R CH IP CO...
... system board failure or RTC battery low. The reserve battery that was running out of charge. Connect your Service Manual at support.dell.com). If the problem persists, contact Dell (see "Contacting Dell" on page 65). U N E X P E C T E D I N T E R R U P T I B L E . Insert...; otherwise, activate hibernate mode or shut down the computer. FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS C H E C K P O I N T A N D C O N T A C T D E L L TE C H N I L E D - If the message reappears, contact Dell (see "Dell Diagnostics" on the system board may be loose. TI M E R CH IP CO...
Setup and Quick Reference Guide
Page 39
... OUT OF RANGE MAY OR MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM - • S.M.A.R.T error, possible hard drive failure. Replace processor fan. Check cables, swap hard disks, or see "Contacting Dell" on page 65 for assistance). Use external power source for assistance....; Disconnect the USB device. Troubleshooting 39 See your Service Manual at support.dell.com. This feature can use the Hardware Troubleshooter to resolve the incompatibility. Troubleshooting Software and Hardware Problems If a device is either not detected during the operating system setup or ...
... OUT OF RANGE MAY OR MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM - • S.M.A.R.T error, possible hard drive failure. Replace processor fan. Check cables, swap hard disks, or see "Contacting Dell" on page 65 for assistance). Use external power source for assistance....; Disconnect the USB device. Troubleshooting 39 See your Service Manual at support.dell.com. This feature can use the Hardware Troubleshooter to resolve the incompatibility. Troubleshooting Software and Hardware Problems If a device is either not detected during the operating system setup or ...
Setup and Quick Reference Guide
Page 40
... Service Manual at support.dell.com to review your computer. When to Use the Dell Diagnostics If you contact Dell for technical assistance. NOTE: The Dell Drivers and Utilities media is recommended that you print these procedures before you experience a problem with your computer's configuration...in this section, follow the safety instructions that shipped with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on Dell computers. Windows XP: 1 Click Start→ Help and Support. 2 Type hardware troubleshooter in the search field...
... Service Manual at support.dell.com to review your computer. When to Use the Dell Diagnostics If you contact Dell for technical assistance. NOTE: The Dell Drivers and Utilities media is recommended that you print these procedures before you experience a problem with your computer's configuration...in this section, follow the safety instructions that shipped with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on Dell computers. Windows XP: 1 Click Start→ Help and Support. 2 Type hardware troubleshooter in the search field...
Setup and Quick Reference Guide
Page 42
... • Ensure that any power strips being used are plugged into an electrical outlet and are securely connected to diagnose and fix the problem(s). • If an error message occurs in a program, see the program documentation. Troubleshooting Tips Follow these tips when troubleshooting your computer...: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com). • If a device does not work, ensure that the device is...
... • Ensure that any power strips being used are plugged into an electrical outlet and are securely connected to diagnose and fix the problem(s). • If an error message occurs in a program, see the program documentation. Troubleshooting Tips Follow these tips when troubleshooting your computer...: • If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com). • If a device does not work, ensure that the device is...
Setup and Quick Reference Guide
Page 43
..., and mouse extension cables • Too many devices connected to the same power strip • Multiple power strips connected to the same electrical outlet Memory Problems CAUTION: Before you are securely connected to resume normal operation. I F T H E P O W ER L I G H T I S B L I N K I N G B L U E - IF T H E P O W ER L I G H T I ... connector (see your Service Manual at support.dell.com). • Ensure that shipped with your Service Manual at support.dell.com). E LIMINATE INTERFERENCE - The computer is a power problem, a device may be malfunctioning or incorrectly ...
..., and mouse extension cables • Too many devices connected to the same power strip • Multiple power strips connected to the same electrical outlet Memory Problems CAUTION: Before you are securely connected to resume normal operation. I F T H E P O W ER L I G H T I S B L I N K I N G B L U E - IF T H E P O W ER L I G H T I ... connector (see your Service Manual at support.dell.com). • Ensure that shipped with your Service Manual at support.dell.com). E LIMINATE INTERFERENCE - The computer is a power problem, a device may be malfunctioning or incorrectly ...
Setup and Quick Reference Guide
Page 44
... that the memory you are unable to get a response by your computer, see "Memory" on page 22. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 40). For more information about the type of the procedures in this section, follow the safety information that your computer...• Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that shipped with your computer. IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is supported by your computer.
... that the memory you are unable to get a response by your computer, see "Memory" on page 22. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 40). For more information about the type of the procedures in this section, follow the safety information that your computer...• Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that shipped with your computer. IF YOU EXPERIENCE OTHER MEMORY PROBLEMS - • Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is supported by your computer.
Setup and Quick Reference Guide
Page 46
Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that your computer meets the minimum hardware requirements needed to support.dell.com/technicalupdate. See the software documentation for information. • Ensure that the program ...any open files or programs and shut down your computer and available from the Dell Support, , icon on the taskbar or from the 46 Troubleshooting Dell Support Utility The Dell Support Utility is free and can be customized for your computing environment. icon...
Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that your computer meets the minimum hardware requirements needed to support.dell.com/technicalupdate. See the software documentation for information. • Ensure that the program ...any open files or programs and shut down your computer and available from the Dell Support, , icon on the taskbar or from the 46 Troubleshooting Dell Support Utility The Dell Support Utility is free and can be customized for your computing environment. icon...
Setup and Quick Reference Guide
Page 49
... necessary, update the driver. Scroll down the list to see "Reinstalling Drivers and Utilities" on page 50). 5 Reinstalling Software Drivers Identifying Drivers If you experience a problem with a [!]) on the device icon. Reinstalling Software 49 Microsoft® Windows Vista®: 1 Click the Windows Vista Start button™ , and right-click Computer. 2 Click...
... necessary, update the driver. Scroll down the list to see "Reinstalling Drivers and Utilities" on page 50). 5 Reinstalling Software Drivers Identifying Drivers If you experience a problem with a [!]) on the device icon. Reinstalling Software 49 Microsoft® Windows Vista®: 1 Click the Windows Vista Start button™ , and right-click Computer. 2 Click...
Setup and Quick Reference Guide
Page 50
...the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. If Device Driver Rollback does not resolve the problem, then use the Drivers and Utilities media, go to step 5. 50 Reinstalling Software If not, go to step 2. Using the Drivers and...(see "Restoring Your Operating System" on page 52) does not resolve the problem, reinstall the driver from other sources, your F media. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your administrator to enter the Device Manager. 3 Right-click the ...
...the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. If Device Driver Rollback does not resolve the problem, then use the Drivers and Utilities media, go to step 5. 50 Reinstalling Software If not, go to step 2. Using the Drivers and...(see "Restoring Your Operating System" on page 52) does not resolve the problem, reinstall the driver from other sources, your F media. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your administrator to enter the Device Manager. 3 Right-click the ...
Setup and Quick Reference Guide
Page 52
...after you received the computer. Use System Restore as the first solution for restoring your operating system and preserving data files. • Dell Factory Image Restore (available in the following ways: • Microsoft Windows System Restore returns your computer to an earlier operating state without... also deletes all data on the hard drive. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. Use the media only if System Restore did not resolve your operating system problem. • If you received the Operating System media with...
...after you received the computer. Use System Restore as the first solution for restoring your operating system and preserving data files. • Dell Factory Image Restore (available in the following ways: • Microsoft Windows System Restore returns your computer to an earlier operating state without... also deletes all data on the hard drive. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. Use the media only if System Restore did not resolve your operating system problem. • If you received the Operating System media with...