Owner's Manual
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Dell™ Personal All-In-One Printer A960 Owner's Manual Look Inside For: • Ordering Supplies • Getting Started • Understanding the Software • Ink Cartridge Maintenance • Troubleshooting www.dell.com/supplies | support.dell.com
Dell™ Personal All-In-One Printer A960 Owner's Manual Look Inside For: • Ordering Supplies • Getting Started • Understanding the Software • Ink Cartridge Maintenance • Troubleshooting www.dell.com/supplies | support.dell.com
Owner's Manual
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... Studio 62 Access Dell Picture Studio 62 4 Ink Cartridge Maintenance Replacing Ink Cartridges 64 Aligning Ink Cartridges 65 Cleaning the Ink Cartridge Nozzles 67 5 Troubleshooting Setup Problems 70 General Problems 70 Black and White Copy Quality Is Unsatisfactory 72 Fax Does Not Work 73 Printer Is Not Sending or Receiving Faxes 73 Default...
... Studio 62 Access Dell Picture Studio 62 4 Ink Cartridge Maintenance Replacing Ink Cartridges 64 Aligning Ink Cartridges 65 Cleaning the Ink Cartridge Nozzles 67 5 Troubleshooting Setup Problems 70 General Problems 70 Black and White Copy Quality Is Unsatisfactory 72 Fax Does Not Work 73 Printer Is Not Sending or Receiving Faxes 73 Default...
Owner's Manual
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Setting up Your Printer NOTE: The Dell Personal All-In-One Printer A960 supports the Windows XP and Windows 2000 operating systems. Follow the instructions on your printer Setup Diagram to a computer or unattached). NOTE: The printer must be connected to a telephone line for faxing to function (attached to install the hardware and software. For setup troubleshooting, see page 70...
Setting up Your Printer NOTE: The Dell Personal All-In-One Printer A960 supports the Windows XP and Windows 2000 operating systems. Follow the instructions on your printer Setup Diagram to a computer or unattached). NOTE: The printer must be connected to a telephone line for faxing to function (attached to install the hardware and software. For setup troubleshooting, see page 70...
Owner's Manual
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www.dell.com/supplies | support.dell.com Access the Fax Setup Utility • Click Start → All Programs (or Programs) → Dell Printers → Dell AIO Printer A960 → Fax Setup Utility • From the Dell All-In-One Center, click the Maintain/Troubleshoot tab, and then click Display the Fax Setup Utility. 44 Using the Printer
www.dell.com/supplies | support.dell.com Access the Fax Setup Utility • Click Start → All Programs (or Programs) → Dell Printers → Dell AIO Printer A960 → Fax Setup Utility • From the Dell All-In-One Center, click the Maintain/Troubleshoot tab, and then click Display the Fax Setup Utility. 44 Using the Printer
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...color. • Scan, copy, print, fax, and do creative tasks. • Access troubleshooting and maintenance information. • Preview images you want to print. • Manage photos (copy them , do creative copying) using the View Saved Images tab. www.dell.com/supplies | support.dell.com Understanding the Printer Software The printer software includes the: • Dell All-In-One... your photos. Access the Dell All-In-One Center: • Click Start → All Programs (or Programs) → Dell Printers → Dell AIO Printer A960 → Dell All-In-One Center. 56 Understanding the ...
...color. • Scan, copy, print, fax, and do creative tasks. • Access troubleshooting and maintenance information. • Preview images you want to print. • Manage photos (copy them , do creative copying) using the View Saved Images tab. www.dell.com/supplies | support.dell.com Understanding the Printer Software The printer software includes the: • Dell All-In-One... your photos. Access the Dell All-In-One Center: • Click Start → All Programs (or Programs) → Dell Printers → Dell AIO Printer A960 → Dell All-In-One Center. 56 Understanding the ...
Owner's Manual
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...8226; Print an image as a multi-page poster. • E-mail an image to a friend. • Save an image on using the Dell All-In-One Center, see your computer. • Edit text found in the upper right corner of what will be printed or copied. NOTE: For more information... on your User's Guide. For more information about the All-In-One Main Page, View Saved Images Page, or the Maintain/Troubleshoot Page, click the Help button located in a scanned document (Optical Character Recognition). • Modify an image with a photo ...
...8226; Print an image as a multi-page poster. • E-mail an image to a friend. • Save an image on using the Dell All-In-One Center, see your computer. • Edit text found in the upper right corner of what will be printed or copied. NOTE: For more information... on your User's Guide. For more information about the All-In-One Main Page, View Saved Images Page, or the Maintain/Troubleshoot Page, click the Help button located in a scanned document (Optical Character Recognition). • Modify an image with a photo ...
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SECTION 5 Tr o u b l e s h o o t i n g Setup Problems General Problems More Troubleshooting Options 5
SECTION 5 Tr o u b l e s h o o t i n g Setup Problems General Problems More Troubleshooting Options 5
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... Is Not Preferable" on page 74. "Date and Time on the Display Are Incorrect" on page 74. • You only have one Dell AIO Printer A960 attached to troubleshoot your problem before contacting Dell by pushing the scanner lock down. General Problems Try to your computer. • Your operating system is compatible with your language and...
... Is Not Preferable" on page 74. "Date and Time on the Display Are Incorrect" on page 74. • You only have one Dell AIO Printer A960 attached to troubleshoot your problem before contacting Dell by pushing the scanner lock down. General Problems Try to your computer. • Your operating system is compatible with your language and...
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...; The scanner is unlocked. Turn the power on page 11. • You removed the stickers and tape from the electrical outlet. Troubleshooting 71 For help , see the Setup Diagram. • The paper is not being held or paused. For help installing the cartridges,...properly installed. • Use an undamaged USB cable. • Check your printer status to Pause Printing. • Print a test page: a Click Start → All Programs (or Programs) → Dell Printers → Dell AIO Printer A960 → Dell Printer Solution Center. For help , see the Setup Diagram. • Disconnect, ...
...; The scanner is unlocked. Turn the power on page 11. • You removed the stickers and tape from the electrical outlet. Troubleshooting 71 For help , see the Setup Diagram. • The paper is not being held or paused. For help installing the cartridges,...properly installed. • Use an undamaged USB cable. • Check your printer status to Pause Printing. • Print a test page: a Click Start → All Programs (or Programs) → Dell Printers → Dell AIO Printer A960 → Dell Printer Solution Center. For help , see the Setup Diagram. • Disconnect, ...
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...; Dell Printers → Dell AIO Printer A960 → Dell All-In-One Center. The All-In-One Main Page appears on your computer screen. 2 In the Copy section, click See More Copy Settings. 3 Click Advanced to the side as you lower the scanner unit. 1 2 3 NOTE: Make sure the scanner unit closes completely. 72 Troubleshooting www.dell.com/supplies | support.dell.com...
...; Dell Printers → Dell AIO Printer A960 → Dell All-In-One Center. The All-In-One Main Page appears on your computer screen. 2 In the Copy section, click See More Copy Settings. 3 Click Advanced to the side as you lower the scanner unit. 1 2 3 NOTE: Make sure the scanner unit closes completely. 72 Troubleshooting www.dell.com/supplies | support.dell.com...
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... Options until Fit to Page appears. 4 Press Color or Black. Fax Does Not Work In order for faxing to function properly: • The printer must be full. Printer Is Not Sending or Receiving Faxes If you are using the printer software to fax, the printer must be connected to an active phone line. ... fax again. Wait until the faxes in connector of your data/fax modem. • Fax software is installed and configured on page 40. Troubleshooting 73 NOTE: Resizing an image may be connected to determine its size, fits it onto the specified paper size, and then scans your computer....
... Options until Fit to Page appears. 4 Press Color or Black. Fax Does Not Work In order for faxing to function properly: • The printer must be full. Printer Is Not Sending or Receiving Faxes If you are using the printer software to fax, the printer must be connected to an active phone line. ... fax again. Wait until the faxes in connector of your data/fax modem. • Fax software is installed and configured on page 40. Troubleshooting 73 NOTE: Resizing an image may be connected to determine its size, fits it onto the specified paper size, and then scans your computer....
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...In the upper left corner, click Maintain/Troubleshoot. 3 Under Fax Setup Utility, click Display the Fax Setup Utility. 4 Adjust the settings you did not select the default country during the setup process: 1 Press Fax on the printer operator panel. 2 Press Options repeatedly until ... Select. 74 Troubleshooting Date and Time on the display. Default Country Was Not Set If you want to set that language as the default. Fax Settings Are Unsatisfactory 1 Click Start → All Programs (or Programs) → Dell Printers → Dell AIO Printer A960 → Dell All-In-One Center.
...In the upper left corner, click Maintain/Troubleshoot. 3 Under Fax Setup Utility, click Display the Fax Setup Utility. 4 Adjust the settings you did not select the default country during the setup process: 1 Press Fax on the printer operator panel. 2 Press Options repeatedly until ... Select. 74 Troubleshooting Date and Time on the display. Default Country Was Not Set If you want to set that language as the default. Fax Settings Are Unsatisfactory 1 Click Start → All Programs (or Programs) → Dell Printers → Dell AIO Printer A960 → Dell All-In-One Center.
Owner's Manual
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...to bow in the paper support. • Place the printer on the display. d Press 1 for AM, 2 for PM, or 3 for inkjet printers. • Do not force the paper into the printer. • Do not load too much paper into the printer. NOTE: If the time is entered incorrectly, the date... + once, and then press Select. c Use the keypad buttons to enter the date you want your printer to display. Troubleshooting 75 b Use the keypad buttons to enter the time you want your printer to display. Paper Misfeeds or Multiple Sheets Feed • Use a paper recommended for 24-hour time. ...
...to bow in the paper support. • Place the printer on the display. d Press 1 for AM, 2 for PM, or 3 for inkjet printers. • Do not force the paper into the printer. • Do not load too much paper into the printer. NOTE: If the time is entered incorrectly, the date... + once, and then press Select. c Use the keypad buttons to enter the date you want your printer to display. Troubleshooting 75 b Use the keypad buttons to enter the time you want your printer to display. Paper Misfeeds or Multiple Sheets Feed • Use a paper recommended for 24-hour time. ...
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www.dell.com/supplies | support.dell.com Paper Jams If a paper jam occurs in the paper support, remove the paper from the printer. b Lower the scanner unit to close it. 3 Press Power to turn the printer off. 2 Pull slowly and firmly on the paper to remove it is lodged too far into the printer: a Lift the scanner unit, and then pull the paper out. If the paper is too far into the printer and cannot be removed: 1 Press Power to turn the printer on, and then print your document. 76 Troubleshooting If you cannot reach the paper because it .
www.dell.com/supplies | support.dell.com Paper Jams If a paper jam occurs in the paper support, remove the paper from the printer. b Lower the scanner unit to close it. 3 Press Power to turn the printer off. 2 Pull slowly and firmly on the paper to remove it is lodged too far into the printer: a Lift the scanner unit, and then pull the paper out. If the paper is too far into the printer and cannot be removed: 1 Press Power to turn the printer on, and then print your document. 76 Troubleshooting If you cannot reach the paper because it .
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Document Misfeeds or Jams 1 Turn the printer off. 2 Open the ADF. 3 Pull gently to remove the paper jam. 4 Close the ADF. 5 Turn the printer on. 6 Print any missing pages. Troubleshooting 77
Document Misfeeds or Jams 1 Turn the printer off. 2 Open the ADF. 3 Pull gently to remove the paper jam. 4 Close the ADF. 5 Turn the printer on. 6 Print any missing pages. Troubleshooting 77
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... → All Programs (or Programs) → Dell Printers → Dell AIO Printer A960 → Dell Printer Solution Center. 2 Click the Troubleshooting tab on your printer. When one of these instructions to clear the message from Dell at www.dell.com/supplies. Paper Out Message If your printer is running out of ink. www.dell.com/supplies | support.dell.com Error Messages and Flashing Lights Use...
... → All Programs (or Programs) → Dell Printers → Dell AIO Printer A960 → Dell Printer Solution Center. 2 Click the Troubleshooting tab on your printer. When one of these instructions to clear the message from Dell at www.dell.com/supplies. Paper Out Message If your printer is running out of ink. www.dell.com/supplies | support.dell.com Error Messages and Flashing Lights Use...
Owner's Manual
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... ink cartridge has a short. 1 Press Power to turn your printer off . 2 Unplug your printer. 3 Make sure the scanner is stalled. 1 Press Power to turn your printer off . 2 Unplug your printer. 3 Plug in your printer. 5 Press Power to turn your printer on. Troubleshooting 79 Hardware Error: 401 The printer scanner is unlocked. 4 Plug in the ADF. Hardware Error: 0402...
... ink cartridge has a short. 1 Press Power to turn your printer off . 2 Unplug your printer. 3 Make sure the scanner is stalled. 1 Press Power to turn your printer off . 2 Unplug your printer. 3 Plug in your printer. 5 Press Power to turn your printer on. Troubleshooting 79 Hardware Error: 401 The printer scanner is unlocked. 4 Plug in the ADF. Hardware Error: 0402...
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... quality: a From your document still does not have the print quality you : • Use the appropriate paper for error messages. 1 Turn the printer off. 2 Wait a few seconds, and then turn the printer on page 67. 80 Troubleshooting www.dell.com/supplies | support.dell.com Power Light Blinks Twice The ink cartridge carrier might be stalled.
... quality: a From your document still does not have the print quality you : • Use the appropriate paper for error messages. 1 Turn the printer off. 2 Wait a few seconds, and then turn the printer on page 67. 80 Troubleshooting www.dell.com/supplies | support.dell.com Power Light Blinks Twice The ink cartridge carrier might be stalled.
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...differ from the colors on the screen. • Vertical, straight lines are not smooth. For help, see "Cleaning the Ink Cartridge Nozzles" on your screen to remove the All-In-One software. 3 Restart your screen to install the software. Troubleshooting 81 Clean ... try to use your printer, you may need to remove the printer software, and then reinstall it. 1 Click Start → All Programs (or Programs) → Dell Printers → Dell AIO Printer A960 → Uninstall Dell AIO Printer A960. 2 Follow the instructions on your computer before reinstalling the printer software. 4 Insert the...
...differ from the colors on the screen. • Vertical, straight lines are not smooth. For help, see "Cleaning the Ink Cartridge Nozzles" on your screen to remove the All-In-One software. 3 Restart your screen to install the software. Troubleshooting 81 Clean ... try to use your printer, you may need to remove the printer software, and then reinstall it. 1 Click Start → All Programs (or Programs) → Dell Printers → Dell AIO Printer A960 → Uninstall Dell AIO Printer A960. 2 Follow the instructions on your computer before reinstalling the printer software. 4 Insert the...
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... - Auto-cropping of My Document Are Cut Off - Scanned Image is Unsatisfactorily Cropped - Fit to support.dell.com for more troubleshooting information: a Click Start → All Programs (or Programs) → Dell Printers → Dell AIO Printer A960 → Dell Printer Solution Center. b Click the Troubleshooting tab on the Page - Document Prints Slowly - Copied Objects Appear In a Different Location on the...
... - Auto-cropping of My Document Are Cut Off - Scanned Image is Unsatisfactorily Cropped - Fit to support.dell.com for more troubleshooting information: a Click Start → All Programs (or Programs) → Dell Printers → Dell AIO Printer A960 → Dell Printer Solution Center. b Click the Troubleshooting tab on the Page - Document Prints Slowly - Copied Objects Appear In a Different Location on the...