User Guide
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Restoring the factory default settings...136 Troubleshooting 137 Solving basic printer problems...137 Printer control panel display is blank or displays only diamonds 137 Solving printing problems...137 Jobs do not print...137 Confidential and other held jobs do ...
Restoring the factory default settings...136 Troubleshooting 137 Solving basic printer problems...137 Printer control panel display is blank or displays only diamonds 137 Solving printing problems...137 Jobs do not print...137 Confidential and other held jobs do ...
User Guide
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... or Mac Help-Open a printer software program or application, and then click Help. Dell Support Web site-support.dell.com Note: Select your region, and then select your printer. Learning about the printer Finding information about the printer 11 Support telephone numbers and ...dell.com. Notes: • The Help installs automatically with the printer. Have the following information ready when you contact support so that they may serve you looking for your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems Help using the printer...
... or Mac Help-Open a printer software program or application, and then click Help. Dell Support Web site-support.dell.com Note: Select your region, and then select your printer. Learning about the printer Finding information about the printer 11 Support telephone numbers and ...dell.com. Notes: • The Help installs automatically with the printer. Have the following information ready when you contact support so that they may serve you looking for your printer model • Caring for and maintaining the printer • Troubleshooting and solving problems Help using the printer...
User Guide
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... connected to clear. The internal print server is complete. Warning-Potential Damage: If your printer is in Hex Trace mode. Do not turn the printer off while the printer is active. Hex Trace The printer is in the Ready state, and Hex Trace is formatting the flash memory. Invalid Network... data DO NOT POWER OFF As a part of this message, a bar graphic appears on the display. You can use Hex Trace to troubleshoot printer problems. Invalid Engine Code You need to download valid network printing code for the message to clear. Note: Network code may be downloaded while...
... connected to clear. The internal print server is complete. Warning-Potential Damage: If your printer is in Hex Trace mode. Do not turn the printer off while the printer is active. Hex Trace The printer is in the Ready state, and Hex Trace is formatting the flash memory. Invalid Network... data DO NOT POWER OFF As a part of this message, a bar graphic appears on the display. You can use Hex Trace to troubleshoot printer problems. Invalid Engine Code You need to download valid network printing code for the message to clear. Note: Network code may be downloaded while...
User Guide
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... tray. If Performing Self Test and Ready do not print These are possible solutions. Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by...
... tray. If Performing Self Test and Ready do not print These are possible solutions. Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by...
User Guide
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...Copies of them. Confidential and other held jobs and deleting some of the printer software are possible solutions. Multiple-language PDFs do not print These are also available on the Dell Web site at www.Dell.com. Troubleshooting 138 The Print dialog appears. 3 Select Print as image. 4 Click ...OK. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED Verify that you want to print in Adobe Acrobat. 2 Click the printer icon.
...Copies of them. Confidential and other held jobs and deleting some of the printer software are possible solutions. Multiple-language PDFs do not print These are also available on the Dell Web site at www.Dell.com. Troubleshooting 138 The Print dialog appears. 3 Select Print as image. 4 Click ...OK. MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED Verify that you want to print in Adobe Acrobat. 2 Click the printer icon.
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... button until Page Protect appears, and then press . 6 Press the down arrow button until Off appears, and then press . If Ready Hex appears on the printer control panel or from the Paper Size/Type menu on the display, you must set the size from the Embedded Web Server. You must exit... sense the paper size. Note: None of paper in the tray. Turn the printer off and back on the wrong paper CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in each tray. Troubleshooting 139 Job takes longer than expected to print These are possible solutions.
... button until Page Protect appears, and then press . 6 Press the down arrow button until Off appears, and then press . If Ready Hex appears on the printer control panel or from the Paper Size/Type menu on the display, you must set the size from the Embedded Web Server. You must exit... sense the paper size. Note: None of paper in the tray. Turn the printer off and back on the wrong paper CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in each tray. Troubleshooting 139 Job takes longer than expected to print These are possible solutions.
User Guide
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...printing Due to Off in the software overrides the setting in the job. Troubleshooting 140 Try one or more of the following : RESET THE PRINTER Turn the printer off, wait for about 10 seconds, and then turn the printer on. REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the... solutions. Solving option problems Option does not operate correctly or quits after it is installed These are possible solutions. MAKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory. Try one or more of the following : MAKE SURE COLLATE IS SET TO ON From Print Properties or the...
...printing Due to Off in the software overrides the setting in the job. Troubleshooting 140 Try one or more of the following : RESET THE PRINTER Turn the printer off, wait for about 10 seconds, and then turn the printer on. REDUCE THE COMPLEXITY OF THE PRINT JOB Reduce the complexity of the... solutions. Solving option problems Option does not operate correctly or quits after it is installed These are possible solutions. MAKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory. Try one or more of the following : MAKE SURE COLLATE IS SET TO ON From Print Properties or the...
User Guide
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... , wait about 10 seconds, and then turn the printer on. If the option is securely connected to the printer system board. MAKE SURE THE OPTION IS SELECTED From the program you are aligned against the edges of the paper. 4 Insert the tray. Troubleshooting 141 Try one or more of the following: MAKE SURE...
... , wait about 10 seconds, and then turn the printer on. If the option is securely connected to the printer system board. MAKE SURE THE OPTION IS SELECTED From the program you are aligned against the edges of the paper. 4 Insert the tray. Troubleshooting 141 Try one or more of the following: MAKE SURE...
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... the jam In the Settings menu, Jam Recovery is not clear. Store the paper in its original wrapper until Print Recovery appears, and then press . Troubleshooting 142
... the jam In the Settings menu, Jam Recovery is not clear. Store the paper in its original wrapper until Print Recovery appears, and then press . Troubleshooting 142
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Solving print quality problems The information in the standard tray. Troubleshooting 143 Do not overfill the tray. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Print the print quality test pages: 1 Turn the printer off . 2 Load letter- Notice the maximum fill line on . 3 Release...quality test pages, but first make sure the standard tray is loaded: 1 Turn the printer off . 2 From the printer control panel, hold down and the right arrow button while turning the printer on the side of the tray as shown with the recommended print side facedown. or ...
Solving print quality problems The information in the standard tray. Troubleshooting 143 Do not overfill the tray. Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Print the print quality test pages: 1 Turn the printer off . 2 Load letter- Notice the maximum fill line on . 3 Release...quality test pages, but first make sure the standard tray is loaded: 1 Turn the printer off . 2 From the printer control panel, hold down and the right arrow button while turning the printer on the side of the tray as shown with the recommended print side facedown. or ...
User Guide
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... the following : • Remove and reinstall the toner cartridge. • Remove and reinstall the photoconductor kit. Troubleshooting 144 Clipped images These are supported by the printer, the host computer, and the software program. If the printer still prints blank pages, it may need to the correct positions for the paper size loaded. Characters...
... the following : • Remove and reinstall the toner cartridge. • Remove and reinstall the photoconductor kit. Troubleshooting 144 Clipped images These are supported by the printer, the host computer, and the software program. If the printer still prints blank pages, it may need to the correct positions for the paper size loaded. Characters...
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..., and then choose the setting needed from the Toner Darkness pop-up menu. • From the printer control panel Quality menu, select a different Toner Darkness setting before sending the job to print. Troubleshooting 145 CHECK THE MEDIA TYPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting...
..., and then choose the setting needed from the Toner Darkness pop-up menu. • From the printer control panel Quality menu, select a different Toner Darkness setting before sending the job to print. Troubleshooting 145 CHECK THE MEDIA TYPE SETTING • For Windows users: From Print Properties, make sure the Media Type setting...
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...; For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in Print Properties, the Print dialog, or the software program. ...THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in the tray. Troubleshooting 146 Try one or more of the following : CHECK THE GUIDES Move the width and length guides in the tray to print, specify the correct...
...; For Macintosh users: From the Print dialog, make sure the Paper Type setting matches the paper loaded in the tray. • From the printer control panel Paper menu, make sure the Paper Type setting matches the paper loaded in Print Properties, the Print dialog, or the software program. ...THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in the tray. Troubleshooting 146 Try one or more of the following : CHECK THE GUIDES Move the width and length guides in the tray to print, specify the correct...
User Guide
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... the printer control panel Quality menu, change these settings. CHECK THE PAPER Avoid textured paper with rough finishes. THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in the tray. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Troubleshooting 147 CHECK...
... the printer control panel Quality menu, change these settings. CHECK THE PAPER Avoid textured paper with rough finishes. THE PAPER HAS ABSORBED MOISTURE DUE TO HIGH HUMIDITY • Load paper from a fresh package. • Store paper in the tray. THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. Troubleshooting 147 CHECK...
User Guide
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... setting matches the paper loaded in its original wrapper until you use it. THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Troubleshooting 148 CHECK THE PAPER Avoid textured paper with rough finishes. THE TONER IS LOW When 88 Cartridge Low appears, order a new print ...the Brightness setting is too light, or the Contrast setting is too light These are possible solutions. Print is too low. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh ...
... setting matches the paper loaded in its original wrapper until you use it. THE PRINT CARTRIDGE MAY BE DEFECTIVE Replace the print cartridge. Troubleshooting 148 CHECK THE PAPER Avoid textured paper with rough finishes. THE TONER IS LOW When 88 Cartridge Low appears, order a new print ...the Brightness setting is too light, or the Contrast setting is too light These are possible solutions. Print is too low. • From the printer control panel, change these settings from the Quality menu. • For Windows users, change these settings from Print Properties. • For Macintosh ...
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... to the correct positions for the paper size loaded. Toner fog or background shading appears on the page These are using paper that meets the printer specifications. Try one or more of the following : CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in... the tray. CHECK THE PAPER Make sure you are possible solutions. Troubleshooting 149 THERE IS TONER IN THE PAPER PATH Contact Customer Support. Skewed print CHECK THE PAPER GUIDES Move the guides in the tray. Toner rubs...
... to the correct positions for the paper size loaded. Toner fog or background shading appears on the page These are using paper that meets the printer specifications. Try one or more of the following : CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in... the tray. CHECK THE PAPER Make sure you are possible solutions. Troubleshooting 149 THERE IS TONER IN THE PAPER PATH Contact Customer Support. Skewed print CHECK THE PAPER GUIDES Move the guides in the tray. Toner rubs...
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... horizontal lines These are possible solutions. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Toner specks These are possible solutions. Troubleshooting 150 Transparency print quality is set to feed the paper for the job. Try one or more of the following : THE TONER MAY... SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE From Print Properties, the Print dialog, or the printer control panel, select another tray or feeder to Transparency. Try one or more of the following : THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the...
... horizontal lines These are possible solutions. THERE IS TONER IN THE PAPER PATH Contact Customer Support. Toner specks These are possible solutions. Troubleshooting 150 Transparency print quality is set to feed the paper for the job. Try one or more of the following : THE TONER MAY... SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE From Print Properties, the Print dialog, or the printer control panel, select another tray or feeder to Transparency. Try one or more of the following : THE TONER CARTRIDGE MAY BE DEFECTIVE Replace the...
User Guide
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... panel, select another tray or feeder to cool before removing paper from this area. To reduce the risk of the printer near the fuser may be hot. Troubleshooting 151 CAUTION-HOT SURFACE: The fuser and the inside of injury from a hot component, allow the surface to feed paper for the job. Clear...
... panel, select another tray or feeder to cool before removing paper from this area. To reduce the risk of the printer near the fuser may be hot. Troubleshooting 151 CAUTION-HOT SURFACE: The fuser and the inside of injury from a hot component, allow the surface to feed paper for the job. Clear...
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...FILL PATTERN IS CORRECT If the fill pattern is correct for the type of the following : CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are turned on transparencies or paper These are possible solutions. Solid black or white streaks appear on and connected to the ...ones recommended by the printer manufacturer. • Make sure the Paper Type setting matches what is loaded in the tray or feeder. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE TONER CARTRIDGE Remove the toner cartridge and shake it from your system administrator. Troubleshooting 152 Embedded Web ...
...FILL PATTERN IS CORRECT If the fill pattern is correct for the type of the following : CHECK THE NETWORK CONNECTIONS Make sure the printer and computer are turned on transparencies or paper These are possible solutions. Solid black or white streaks appear on and connected to the ...ones recommended by the printer manufacturer. • Make sure the Paper Type setting matches what is loaded in the tray or feeder. MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE TONER CARTRIDGE Remove the toner cartridge and shake it from your system administrator. Troubleshooting 152 Embedded Web ...
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...the printer and all Dell-installed hardware. You can access Dell Support at Dell Support. Dell provides limited technical support for purchase. Additional technical support options may be available for the printer and any Dell-installed...dell.com (Japan only) support.euro.dell.com (Europe only) • Electronic Quote Service apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) Appendix 153 Appendix Dell Technical Support Policy Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting...
...the printer and all Dell-installed hardware. You can access Dell Support at Dell Support. Dell provides limited technical support for purchase. Additional technical support options may be available for the printer and any Dell-installed...dell.com (Japan only) support.euro.dell.com (Europe only) • Electronic Quote Service apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) Appendix 153 Appendix Dell Technical Support Policy Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting...