Service Guide
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Maintenance and Service Guide HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series Document Part Number: 335402-003 July 2004 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.
Maintenance and Service Guide HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series Document Part Number: 335402-003 July 2004 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.
Service Guide
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... Pentium are U.S. Maintenance and Service Guide HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series Third Edition July 2004 First Edition February 2004 Document Part Number: 335402-003 Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation. The information...
... Pentium are U.S. Maintenance and Service Guide HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series Third Edition July 2004 First Edition February 2004 Document Part Number: 335402-003 Microsoft and Windows are trademarks or registered trademarks of Microsoft Corporation. The information...
Service Guide
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... for Windows 2-8 Obtaining, Saving or Printing Configuration Information 2-8 Obtaining, Saving or Printing Diagnostic Test Information 2-9 2.3 Troubleshooting Flowcharts 2-11 Flowchart 2.1-Initial Troubleshooting 2-12 Flowchart 2.2-No Power, Part 1 2-13 Flowchart 2.3-No Power, Part 2 2-14 Flowchart 2.4-No Power, Part 3 2-15 Flowchart 2.5-No Power, Part 4 2-16 Flowchart 2.6-No Video, Part 1 2-17 Maintenance and Service Guide iii
... for Windows 2-8 Obtaining, Saving or Printing Configuration Information 2-8 Obtaining, Saving or Printing Diagnostic Test Information 2-9 2.3 Troubleshooting Flowcharts 2-11 Flowchart 2.1-Initial Troubleshooting 2-12 Flowchart 2.2-No Power, Part 1 2-13 Flowchart 2.3-No Power, Part 2 2-14 Flowchart 2.4-No Power, Part 3 2-15 Flowchart 2.5-No Power, Part 4 2-16 Flowchart 2.6-No Video, Part 1 2-17 Maintenance and Service Guide iii
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...2-24 Flowchart 2.14-No OS Loading, CD-ROM or DVD-ROM Drive 2-25 Flowchart 2.15-No Audio, Part 1 2-26 Flowchart 2.16-No Audio, Part 2 2-27 Flowchart 2.17-Nonfunctioning Device 2-28 Flowchart 2.18-Nonfunctioning Keyboard . . . . . 2-29 Flowchart...Device 2-30 Flowchart 2.20-No Network/Modem Connection 2-31 3 Illustrated Parts Catalog 3.1 Serial Number Location 3-2 3.2 Major Components- HP Pavilion zv5000 and zx5000 3-3 3.3 Major Components-HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series 3-15 3.4 Miscellaneous Plastics Kit Components 3-29 3.5 Mass Storage Devices...
...2-24 Flowchart 2.14-No OS Loading, CD-ROM or DVD-ROM Drive 2-25 Flowchart 2.15-No Audio, Part 1 2-26 Flowchart 2.16-No Audio, Part 2 2-27 Flowchart 2.17-Nonfunctioning Device 2-28 Flowchart 2.18-Nonfunctioning Keyboard . . . . . 2-29 Flowchart...Device 2-30 Flowchart 2.20-No Network/Modem Connection 2-31 3 Illustrated Parts Catalog 3.1 Serial Number Location 3-2 3.2 Major Components- HP Pavilion zv5000 and zx5000 3-3 3.3 Major Components-HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Series 3-15 3.4 Miscellaneous Plastics Kit Components 3-29 3.5 Mass Storage Devices...
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Contents 4 Removal and Replacement Preliminaries 4.1 Tools Required 4-1 4.2 Service Considerations 4-2 Plastic Parts 4-2 Cables and Connectors 4-2 4.3 Preventing Damage to Removable Drives 4-3 4.4 Preventing Electrostatic Damage 4-4 4.5 Packaging and Transporting Precautions 4-5 4.6 Workstation Precautions 4-6 4.7 Grounding Equipment and Methods 4-7 5 Removal and Replacement Procedures 5.1 ...
Contents 4 Removal and Replacement Preliminaries 4.1 Tools Required 4-1 4.2 Service Considerations 4-2 Plastic Parts 4-2 Cables and Connectors 4-2 4.3 Preventing Damage to Removable Drives 4-3 4.4 Preventing Electrostatic Damage 4-4 4.5 Packaging and Transporting Precautions 4-5 4.6 Workstation Precautions 4-6 4.7 Grounding Equipment and Methods 4-7 5 Removal and Replacement Procedures 5.1 ...
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... configurations, battery fast charging, and some software applications. Product Description 1.4 Design Overview This section presents a design overview of key parts and features of the notebook. The system board provides the following device connections: ■ Memory module ■ Mini PCI communications...inch) clearance on the left side of the notebook. 1-28 Maintenance and Service Guide Exhaust air is designed to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for ventilation. These conditions can be turned on the left and right sides ...
... configurations, battery fast charging, and some software applications. Product Description 1.4 Design Overview This section presents a design overview of key parts and features of the notebook. The system board provides the following device connections: ■ Memory module ■ Mini PCI communications...inch) clearance on the left side of the notebook. 1-28 Maintenance and Service Guide Exhaust air is designed to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for ventilation. These conditions can be turned on the left and right sides ...
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..., or error messages? Go to "Flowchart 2.17-Nonfunctioning Device." Y N Keyboard/ pointing device working ? Y End Go to "Flowchart 2.15-No Audio, Part 1." Go to "Flowchart 2.2-No Power, Part 1." Y N Is there video? (no boot) Y N Is the OS loading? Go to "Flowchart 2.20-No Network/Modem Connection." 2-12 Maintenance and... System (OS) Loading." N All drives working ? Troubleshooting Flowchart 2.1-Initial Troubleshooting Begin troubleshooting. Y N Connecting to "Flowchart 2.6-No Video, Part 1." Y N Is there sound? N Is there power? Go to network or modem?
..., or error messages? Go to "Flowchart 2.17-Nonfunctioning Device." Y N Keyboard/ pointing device working ? Y End Go to "Flowchart 2.15-No Audio, Part 1." Go to "Flowchart 2.2-No Power, Part 1." Y N Is there video? (no boot) Y N Is the OS loading? Go to "Flowchart 2.20-No Network/Modem Connection." 2-12 Maintenance and... System (OS) Loading." N All drives working ? Troubleshooting Flowchart 2.1-Initial Troubleshooting Begin troubleshooting. Y N Connecting to "Flowchart 2.6-No Video, Part 1." Y N Is there sound? N Is there power? Go to network or modem?
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...and either the lid switch or the main power switch. Done Y N Power up on battery power? Go to "Flowchart 2.4-No Power, Part 3." Reseat the power cables in port replicator? On some models, there is active. 3. N Power up on AC power? Go to "Flowchart 2.3-... and Service Guide 2-13 Y *Reset power. Y N Power up in port replicator? Y Y Power up on AC power? Troubleshooting Flowchart 2.2-No Power, Part 1 No power (power LED is working. *NOTES: 1. Remove from port replicator (if applicable). Ensure that the AC power source is a separate reset button...
...and either the lid switch or the main power switch. Done Y N Power up on battery power? Go to "Flowchart 2.4-No Power, Part 3." Reseat the power cables in port replicator? On some models, there is active. 3. N Power up on AC power? Go to "Flowchart 2.3-... and Service Guide 2-13 Y *Reset power. Y N Power up in port replicator? Y Y Power up on AC power? Troubleshooting Flowchart 2.2-No Power, Part 1 No power (power LED is working. *NOTES: 1. Remove from port replicator (if applicable). Ensure that the AC power source is a separate reset button...
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N Done Power on ? Visually check for debris in battery socket and clean if necessary. N Power on ? Y Power on? Y Go to another notebook, or replacing it to "Flowchart 2.4-No Power, Part 3." Y Replace power supply (if applicable). Done 2-14 Maintenance and Service Guide Done N Check battery by recharging it, moving it . Troubleshooting Flowchart 2.3-No Power, Part 2 Continued from "Flowchart 2.2-No Power, Part 1."
N Done Power on ? Visually check for debris in battery socket and clean if necessary. N Power on ? Y Power on? Y Go to another notebook, or replacing it to "Flowchart 2.4-No Power, Part 3." Y Replace power supply (if applicable). Done 2-14 Maintenance and Service Guide Done N Check battery by recharging it, moving it . Troubleshooting Flowchart 2.3-No Power, Part 2 Continued from "Flowchart 2.2-No Power, Part 1."
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N Reseat AC adapter in notebook and at power source. Y Done Maintenance and Service Guide 2-15 Y Power on ? Y Power LED on ? N Done Done Try different outlet. Y Replace power cord. Troubleshooting Flowchart 2.4-No Power, Part 3 Continued from "Flowchart 2.3-No Power, Part 2." Plug directly into AC outlet. Power on ? Y Power on ? Done External Internal or external AC adapter? Replace external AC adapter. N N Power outlet active? Internal N Go to "Flowchart 2.5-No Power, Part 4."
N Reseat AC adapter in notebook and at power source. Y Done Maintenance and Service Guide 2-15 Y Power on ? Y Power LED on ? N Done Done Try different outlet. Y Replace power cord. Troubleshooting Flowchart 2.4-No Power, Part 3 Continued from "Flowchart 2.3-No Power, Part 2." Plug directly into AC outlet. Power on ? Y Power on ? Done External Internal or external AC adapter? Replace external AC adapter. N N Power outlet active? Internal N Go to "Flowchart 2.5-No Power, Part 4."
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Y Loose or damaged parts? Open notebook. Y Done Replace the following replacement steps: 1. N Reseat loose components and boards and replace damaged items. Close notebook and retest. N Power on? Check notebook ... as a set to prevent shorting out among components. 2-16 Maintenance and Service Guide Internal DC-DC converter, processor, and system board* 2. Troubleshooting Flowchart 2.5-No Power, Part 4 Continued from "Flowchart 2.4-No Power...
Y Loose or damaged parts? Open notebook. Y Done Replace the following replacement steps: 1. N Reseat loose components and boards and replace damaged items. Close notebook and retest. N Power on? Check notebook ... as a set to prevent shorting out among components. 2-16 Maintenance and Service Guide Internal DC-DC converter, processor, and system board* 2. Troubleshooting Flowchart 2.5-No Power, Part 4 Continued from "Flowchart 2.4-No Power...
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Go to "Flowchart 2.7-No Video, Part 2." *NOTE: To change from internal to ensure operation. Cable between notebook and notebook display (if applicable) 2. Inverter board (if applicable) 3. Replace system board. Adjust brightness. ... the hotkey combination. Test after each replacement. 1. External Internal Adjust brightness. Display 4. Replace the following one at a time. Done Y Video OK? Troubleshooting Flowchart 2.6-No Video, Part 1 No video. Stand-alone Internal or external display*? Done Y Video OK?
Go to "Flowchart 2.7-No Video, Part 2." *NOTE: To change from internal to ensure operation. Cable between notebook and notebook display (if applicable) 2. Inverter board (if applicable) 3. Replace system board. Adjust brightness. ... the hotkey combination. Test after each replacement. 1. External Internal Adjust brightness. Display 4. Replace the following one at a time. Done Y Video OK? Troubleshooting Flowchart 2.6-No Video, Part 1 No video. Stand-alone Internal or external display*? Done Y Video OK?
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... on cable, and for monitor connection. Y Video OK? N Done Y Internal and external video OK? Done Done 2-18 Maintenance and Service Guide Troubleshooting Flowchart 2.7-No Video, Part 2 Continued from port replicator, if connected. Adjust display brightness. N Video OK? N Adjust external monitor display. Y Go to "Flowchart 2.8-Nonfunctioning Port Replicator (if applicable)." Check brightness...
... on cable, and for monitor connection. Y Video OK? N Done Y Internal and external video OK? Done Done 2-18 Maintenance and Service Guide Troubleshooting Flowchart 2.7-No Video, Part 2 Continued from port replicator, if connected. Adjust display brightness. N Video OK? N Adjust external monitor display. Y Go to "Flowchart 2.8-Nonfunctioning Port Replicator (if applicable)." Check brightness...
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... components one at port replicator. Check voltage setting on port replicator. Reset monitor cable connector at a time. Y Port replicator operating? N Remove notebook, reseat all internal parts, and replace any damaged items in port replicator and power outlet. Power supply 2. port replicator motor mechanism Maintenance and Service Guide 2-19 Flowchart 2.8-Nonfunctioning Port...
... components one at port replicator. Check voltage setting on port replicator. Reset monitor cable connector at a time. Y Port replicator operating? N Remove notebook, reseat all internal parts, and replace any damaged items in port replicator and power outlet. Power supply 2. port replicator motor mechanism Maintenance and Service Guide 2-19 Flowchart 2.8-Nonfunctioning Port...
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... for bent or damaged pins. 2-20 Maintenance and Service Guide No OS loading from hard drive, go to "Flowchart 2.10-No OS Loading, Hard Drive, Part 1." No OS loading from CD-ROM or DVD-ROM drive, go to "Flowchart 2.14-No OS Loading, CD-ROM or DVD-ROM Drive."
... for bent or damaged pins. 2-20 Maintenance and Service Guide No OS loading from hard drive, go to "Flowchart 2.10-No OS Loading, Hard Drive, Part 1." No OS loading from CD-ROM or DVD-ROM drive, go to "Flowchart 2.14-No OS Loading, CD-ROM or DVD-ROM Drive."
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... Setup utility for correct booting order. Y Nonsystem disk message? N Reseat external hard drive. Go to "Flowchart 2.11-No OS Loading, Hard Drive, Part 2." N Boot from CD? N N Boot from hard drive? Y Go to "Flowchart 2.13-No OS Loading, Diskette Drive." Troubleshooting Flowchart 2.10-No... OS Loading, Hard Drive, Part 1 OS not loading from hard drive? N Boot from hard drive. Maintenance and Service Guide 2-21 Done N Boot from diskette? Y Change ...
... Setup utility for correct booting order. Y Nonsystem disk message? N Reseat external hard drive. Go to "Flowchart 2.11-No OS Loading, Hard Drive, Part 2." N Boot from CD? N N Boot from hard drive? Y Go to "Flowchart 2.13-No OS Loading, Diskette Drive." Troubleshooting Flowchart 2.10-No... OS Loading, Hard Drive, Part 1 OS not loading from hard drive? N Boot from hard drive. Maintenance and Service Guide 2-21 Done N Boot from diskette? Y Change ...
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... disc (if applicable). 2-22 Maintenance and Service Guide Replace system board. N Done N Boot from "Flowchart 2.10-No OS Loading, Hard Drive, Part 1." Y N Create partition, and then format hard drive to "Flowchart 2.13-No OS Loading, Diskette Drive." Y Format hard drive and bring to... "Flowchart 2.12-No OS Loading, Hard Drive, Part 3." Notebook booted? Y Hard drive accessible? Y Go to a bootable Y C:\ prompt. Replace hard drive. 2. Reseat hard drive. Troubleshooting Flowchart 2.11-...
... disc (if applicable). 2-22 Maintenance and Service Guide Replace system board. N Done N Boot from "Flowchart 2.10-No OS Loading, Hard Drive, Part 1." Y N Create partition, and then format hard drive to "Flowchart 2.13-No OS Loading, Diskette Drive." Y Format hard drive and bring to... "Flowchart 2.12-No OS Loading, Hard Drive, Part 3." Notebook booted? Y Hard drive accessible? Y Go to a bootable Y C:\ prompt. Replace hard drive. 2. Reseat hard drive. Troubleshooting Flowchart 2.11-...
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Y Virus on hard drive? Y Done Replace hard drive. N System files on hard drive? Y Install OS and reboot. Y Clean virus. N Fix bad sectors. Boot from hard drive? N Run SCANDISK and check for bad sectors. Y OS loading from hard drive? Done Maintenance and Service Guide 2-23 N Can bad sectors be fixed? Troubleshooting Flowchart 2.12-No OS Loading, Hard Drive, Part 3 Continued from "Flowchart 2.11-No OS Loading, Hard Drive, Part 2." Replace hard drive. Replace hard drive. N Run diagnostics and follow recommendations. N Y Diagnostics on diskette?
Y Virus on hard drive? Y Done Replace hard drive. N System files on hard drive? Y Install OS and reboot. Y Clean virus. N Fix bad sectors. Boot from hard drive? N Run SCANDISK and check for bad sectors. Y OS loading from hard drive? Done Maintenance and Service Guide 2-23 N Can bad sectors be fixed? Troubleshooting Flowchart 2.12-No OS Loading, Hard Drive, Part 3 Continued from "Flowchart 2.11-No OS Loading, Hard Drive, Part 2." Replace hard drive. Replace hard drive. N Run diagnostics and follow recommendations. N Y Diagnostics on diskette?
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... port replicator components one at a time, as applicable. Check audio status after each change. 1. Replace port replicator audio board. 5. N Go to "Flowchart 2.16-No Audio, Part 2." Replace audio cable. 3. Replace I/O board. Audio? Turn up audio internally or externally. Undock N Internal audio? Replace port replicator audio cable. 2. N Done Y Notebook in port replicator...
... port replicator components one at a time, as applicable. Check audio status after each change. 1. Replace port replicator audio board. 5. N Go to "Flowchart 2.16-No Audio, Part 2." Replace audio cable. 3. Replace I/O board. Audio? Turn up audio internally or externally. Undock N Internal audio? Replace port replicator audio cable. 2. N Done Y Notebook in port replicator...
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Troubleshooting Flowchart 2.16-No Audio, Part 2 Continued from "Flowchart 2.15-No Audio, Part 1." N Done 1. Y Audio? Replace internal speakers. 2. Replace audio board (if applicable). 3. N Correct drivers for application? Replace system board. Maintenance and Service Guide 2-27 Y Reload audio drivers. N Audio? Y Load drivers and set configuration in OS configured? Connect to external speaker. N Audio driver in OS. Y Replace audio board and speaker connections in notebook (if applicable).
Troubleshooting Flowchart 2.16-No Audio, Part 2 Continued from "Flowchart 2.15-No Audio, Part 1." N Done 1. Y Audio? Replace internal speakers. 2. Replace audio board (if applicable). 3. N Correct drivers for application? Replace system board. Maintenance and Service Guide 2-27 Y Reload audio drivers. N Audio? Y Load drivers and set configuration in OS configured? Connect to external speaker. N Audio driver in OS. Y Replace audio board and speaker connections in notebook (if applicable).