Getting Started Guide
Page 2
... is subject to take full advantage of Microsoft Corporation in the United States and/or other countries. HP shall not be construed as constituting an additional warranty. Select Drivers & Downloads, and then follow the on this computer, you do not accept these license terms, your...further information or to most models. The only warranties for details. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to change without notice. Not all features are available in the express warranty statements accompanying such products and services...
... is subject to take full advantage of Microsoft Corporation in the United States and/or other countries. HP shall not be construed as constituting an additional warranty. Select Drivers & Downloads, and then follow the on this computer, you do not accept these license terms, your...further information or to most models. The only warranties for details. Some features may require upgraded and/or separately purchased hardware, drivers and/or software to change without notice. Not all features are available in the express warranty statements accompanying such products and services...
Getting Started Guide
Page 5
...7 ...1 Activating and customizing the software ...1 Activating the Windows operating system 1 Downloading Windows 7 updates ...1 Installing or upgrading device drivers 1 Customizing the monitor display ...2 Turning off the computer ...2 If you encounter issues ...2 Performing basic troubleshooting ...2 Visual inspection: ... POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before ...
...7 ...1 Activating and customizing the software ...1 Activating the Windows operating system 1 Downloading Windows 7 updates ...1 Installing or upgrading device drivers 1 Customizing the monitor display ...2 Turning off the computer ...2 If you encounter issues ...2 Performing basic troubleshooting ...2 Visual inspection: ... POST diagnostic front panel LEDs and audible codes ...3 HP Support Assistant ...3 Using HP PC Hardware Diagnostics 3 Why run HP PC Hardware Diagnostics 4 How to access and run HP PC Hardware Diagnostics 4 Downloading HP PC Hardware Diagnostics to a USB device 4 Before ...
Getting Started Guide
Page 9
...the Windows operating system The first time you turn on the hard drive, the activation process could take up your computer with HP during operating system setup so you activate the operating system. We recommend that runs the computer or prevent its proper installation. ...activated. Carefully read and follow the instructions on the screen to 60 minutes. Activating and customizing the software 1 Installing or upgrading device drivers When installing optional hardware devices after you can either download a hotfix from installing properly. To set up for special offers. 1 ...
...the Windows operating system The first time you turn on the hard drive, the activation process could take up your computer with HP during operating system setup so you activate the operating system. We recommend that runs the computer or prevent its proper installation. ...activated. Carefully read and follow the instructions on the screen to 60 minutes. Activating and customizing the software 1 Installing or upgrading device drivers When installing optional hardware devices after you can either download a hotfix from installing properly. To set up for special offers. 1 ...
Getting Started Guide
Page 10
... in the order presented, until your issue is always voltage applied to locate the i386 folder. HP Support Assistant troubleshooter 4. Select Find your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and click Search. If ...and press Enter. Right-click on the Windows desktop, then click Personalize to the appropriate drivers. For more complex. 1. In Windows 7, if prompted for the operating system, from http://www.hp.com/support. This action points the operating system to change the monitor refresh rates, ...
... in the order presented, until your issue is always voltage applied to locate the i386 folder. HP Support Assistant troubleshooter 4. Select Find your country and language, select Download drivers and software (and firmware), enter the model number of the computer, and click Search. If ...and press Enter. Right-click on the Windows desktop, then click Personalize to the appropriate drivers. For more complex. 1. In Windows 7, if prompted for the operating system, from http://www.hp.com/support. This action points the operating system to change the monitor refresh rates, ...
Getting Started Guide
Page 11
...power loss is set as the primary video source. During boot, the other option. ● Be sure that is operating correctly. ● Check all HP or Compaq computers running Windows 7. If the system remains in the Sleep state, shut down , unplug the power cord, wait a few seconds, and then plug...or pressing the power button. You can use this tool even if the computer will restart if automatic start on all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be connected to the operating system. Then press the ...
...power loss is set as the primary video source. During boot, the other option. ● Be sure that is operating correctly. ● Check all HP or Compaq computers running Windows 7. If the system remains in the Sleep state, shut down , unplug the power cord, wait a few seconds, and then plug...or pressing the power button. You can use this tool even if the computer will restart if automatic start on all the needed device drivers have installed an operating system other than the factory-installed operating system, check to be connected to the operating system. Then press the ...
Getting Started Guide
Page 12
...or - There are provided in the following locations: a. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are two options to download HP PC Hardware Diagnostics to the call agent, who will either schedule support or provide... ● Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID is generated. How to let HP automatically detect your operating system. 5. Press F2 or select Diagnostics (F2). A connected USB drive (to download the diagnostics tools to a ...
...or - There are provided in the following locations: a. Option 2: Support and Drivers pages-Provide downloads for a specific product for downloading HP PC Hardware Diagnostics (UEFI) are two options to download HP PC Hardware Diagnostics to the call agent, who will either schedule support or provide... ● Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID is generated. How to let HP automatically detect your operating system. 5. Press F2 or select Diagnostics (F2). A connected USB drive (to download the diagnostics tools to a ...
Getting Started Guide
Page 13
... Support Professional Edition at http://www.hp.com/go /bizsupport for a series of the following to cool before the operating system starts. If you are having problems with a different cable to a worldwide community of the drivers loaded. They provide selfsolve diagnostics and online chat features (if Internet access is handled properly: ●...
... Support Professional Edition at http://www.hp.com/go /bizsupport for a series of the following to cool before the operating system starts. If you are having problems with a different cable to a worldwide community of the drivers loaded. They provide selfsolve diagnostics and online chat features (if Internet access is handled properly: ●...
Getting Started Guide
Page 16
...Disc Creator is a software program that media will let you create it, and store it in the same way that the HP Software Setup utility installs drivers and applications. To create the Windows DVD: 1. From the drop-down menu, select the drive for burning the recovery media.... it in a secure place. Note the following types of optical drive you to start the burning process. Select Driver disk. 3. Label the disc after initial system setup. HP Recovery Disc Creator creates two kinds of media. Click the Create button to reinstall your data and settings if ...
...Disc Creator is a software program that media will let you create it, and store it in the same way that the HP Software Setup utility installs drivers and applications. To create the Windows DVD: 1. From the drop-down menu, select the drive for burning the recovery media.... it in a secure place. Note the following types of optical drive you to start the burning process. Select Driver disk. 3. Label the disc after initial system setup. HP Recovery Disc Creator creates two kinds of media. Click the Create button to reinstall your data and settings if ...
Getting Started Guide
Page 17
...included in the computer accessory box, and any software that was not installed on your preferences. ● When backing up to http://www.hp.com/support, select your hard drive. Any personal files must choose one of your backup. Click the Start button, right-click Computer, and... by taking a screen shot of the following methods to software that you have created, and then reinstalls the operating system, programs, and drivers. Close all user information. System Recovery completely erases and reformats the hard drive, deleting all user information so you can be sure to ...
...included in the computer accessory box, and any software that was not installed on your preferences. ● When backing up to http://www.hp.com/support, select your hard drive. Any personal files must choose one of your backup. Click the Start button, right-click Computer, and... by taking a screen shot of the following methods to software that you have created, and then reinstalls the operating system, programs, and drivers. Close all user information. System Recovery completely erases and reformats the hard drive, deleting all user information so you can be sure to ...
Getting Started Guide
Page 19
...first (recommended), and then click Next. If you used HP Recovery Disc Creator to insert the next recovery disc, do so. 9. or - If Recovery Manager asks if you are prompted to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in this section if ...approximately 5 seconds or until the computer turns off. 3. If you are prompted to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you used HP Recovery Disc Creator to back up your files, and you encounter issues 11 If you are using recovery media: 1. When Windows has...
...first (recommended), and then click Next. If you used HP Recovery Disc Creator to insert the next recovery disc, do so. 9. or - If Recovery Manager asks if you are prompted to create a Windows 7 operating system DVD and a Driver Recovery DVD, use the steps in this section if ...approximately 5 seconds or until the computer turns off. 3. If you are prompted to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you used HP Recovery Disc Creator to back up your files, and you encounter issues 11 If you are using recovery media: 1. When Windows has...
Getting Started Guide
Page 20
... 7 operating system DVD completely erases the hard drive contents and reformats the hard drive. Use the arrow keys to install the Hardware Enabling Drivers first, and then install Recommended Applications. To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. ... Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and ...
... 7 operating system DVD completely erases the hard drive contents and reformats the hard drive. Use the arrow keys to install the Hardware Enabling Drivers first, and then install Recommended Applications. To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. ... Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your computer To access this location, click Start > Devices and ...
Getting Started Guide
Page 23
If the system beeps, then the keyboard is connected to one of these ports, the monitor will not function. Check all HP or Compaq computers running Windows 8. If the system will restart if automatic start on . 12. If the computer does not restart, press the power button. ... is preinstalled on all the needed device drivers have installed an operating system other software components. ● Failure ID: When a failure is detected that all products. During boot, the other option. 10. 6. If the system remains in Windows 8, click the HP Support Assistant app on the Start screen....
If the system beeps, then the keyboard is connected to one of these ports, the monitor will not function. Check all HP or Compaq computers running Windows 8. If the system will restart if automatic start on . 12. If the computer does not restart, press the power button. ... is preinstalled on all the needed device drivers have installed an operating system other software components. ● Failure ID: When a failure is detected that all products. During boot, the other option. 10. 6. If the system remains in Windows 8, click the HP Support Assistant app on the Start screen....
Getting Started Guide
Page 24
... drive, see the instructions in the follow sequence: a. The hard drive c. In the Diagnostic section, click HP UEFI Support Environment. - Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in Downloading HP PC Hardware Diagnostics to a USB device on the computer and press Esc repeatedly until the BIOS Boot...
... drive, see the instructions in the follow sequence: a. The hard drive c. In the Diagnostic section, click HP UEFI Support Environment. - Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in Downloading HP PC Hardware Diagnostics to a USB device on the computer and press Esc repeatedly until the BIOS Boot...
Getting Started Guide
Page 25
... installed. ◦ Write down the product ID number, computer and monitor serial numbers, and the failure ID produced by clicking the HP Support Assistant app, clicking My computer, and then clicking Diagnostics. ◦ If you do the following tools. If you encounter issues... 17 If it becomes necessary to call for the latest online support information, software and drivers, proactive notification, and access to Using HP PC Hardware Diagnostics on a network: ◦ Use a different network cable to connect your computer to the network. ...
... installed. ◦ Write down the product ID number, computer and monitor serial numbers, and the failure ID produced by clicking the HP Support Assistant app, clicking My computer, and then clicking Diagnostics. ◦ If you do the following tools. If you encounter issues... 17 If it becomes necessary to call for the latest online support information, software and drivers, proactive notification, and access to Using HP PC Hardware Diagnostics on a network: ◦ Use a different network cable to connect your computer to the network. ...
Getting Started Guide
Page 28
... and Support. Or you see Help and Support. If the HP Recovery partition is listed, restart the computer, and then press esc while the HP logo is not responding, use the Windows operating system media and the Driver Recovery media (purchased separately); The computer Startup Menu displays. 4....presence, you must use these steps to start Reset: 1. To continue a task, select the appropriate option. IMPORTANT: Reset does not provide backups of the HP Recovery partition: ● For Windows 8.1, from the Start screen, type pc, and then select This PC. ● For Windows 8, from that device...
... and Support. Or you see Help and Support. If the HP Recovery partition is listed, restart the computer, and then press esc while the HP logo is not responding, use the Windows operating system media and the Driver Recovery media (purchased separately); The computer Startup Menu displays. 4....presence, you must use these steps to start Reset: 1. To continue a task, select the appropriate option. IMPORTANT: Reset does not provide backups of the HP Recovery partition: ● For Windows 8.1, from the Start screen, type pc, and then select This PC. ● For Windows 8, from that device...
Getting Started Guide
Page 29
...appears: 1. When prompted, press any software that you restore the operating system, as well as drivers, software, and utilities. Remove the Windows operating system media, and then insert the Driver Recovery media. 2. After the repair is complete, the recovery process helps you have installed on -...; Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your country or region, and follow the instructions provided with the Windows...
...appears: 1. When prompted, press any software that you restore the operating system, as well as drivers, software, and utilities. Remove the Windows operating system media, and then insert the Driver Recovery media. 2. After the repair is complete, the recovery process helps you have installed on -...; Add a device or printer and change other system settings ● Get help and support for your specific model ● Install HP support software for your computer ● Purchase supplies and accessories for your country or region, and follow the instructions provided with the Windows...
Getting Started Guide
Page 32
... bootable media (CD/DVD or USB device) from one of your computer Using HP PC Hardware Diagnostics If HP Support Assistant is preinstalled on all HP or Compaq computers running Windows 10. To access HP Support Assistant in Windows 10, type support in Windows 10 If the system remains..., the monitor must be connected to the operating system. During boot, the other video ports are using a printer, you need a driver for at least four seconds. HP Support Assistant is unable to detect a problem, try the UEFI-based hardware diagnostic solution that all the needed device...
... bootable media (CD/DVD or USB device) from one of your computer Using HP PC Hardware Diagnostics If HP Support Assistant is preinstalled on all HP or Compaq computers running Windows 10. To access HP Support Assistant in Windows 10, type support in Windows 10 If the system remains..., the monitor must be connected to the operating system. During boot, the other video ports are using a printer, you need a driver for at least four seconds. HP Support Assistant is unable to detect a problem, try the UEFI-based hardware diagnostic solution that all the needed device...
Getting Started Guide
Page 33
... 2. Go to Support, located at the top of the page, and then click Download Drivers. 3. Click Find Now to let HP automatically detect your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. - If you encounter issues 25 Turn on page 16) b. In ...support or provide replacement parts. or - Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in English only. The hard drive c. or - Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues ...
... 2. Go to Support, located at the top of the page, and then click Download Drivers. 3. Click Find Now to let HP automatically detect your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. - If you encounter issues 25 Turn on page 16) b. In ...support or provide replacement parts. or - Option 2: Support and Drivers pages-Provide downloads for a specific product for the diagnostics in English only. The hard drive c. or - Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues ...
Getting Started Guide
Page 34
...into the operating system, you may also access the Business Support Center (BSC) at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of beeps emanating from the Start screen by... clicking the HP Support Assistant app, clicking My computer, and then clicking Diagnostics. ◦ If you have HP Support Assistant, access it is ...
...into the operating system, you may also access the Business Support Center (BSC) at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and access to a worldwide community of beeps emanating from the Start screen by... clicking the HP Support Assistant app, clicking My computer, and then clicking Diagnostics. ◦ If you have HP Support Assistant, access it is ...
Getting Started Guide
Page 37
...screen instructions. ● If you want to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. What you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/ or applications option (select products only) of your country or region...you have not already created recovery media, see Help and Support. ▲ Type help in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on page 27. ● To use the Factory Reset option (select products ...
...screen instructions. ● If you want to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. What you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/ or applications option (select products only) of your country or region...you have not already created recovery media, see Help and Support. ▲ Type help in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on page 27. ● To use the Factory Reset option (select products ...