Maintenance and Service Guide
Page 100
... above diagnostic tools, use touch pad while booting or resuming. Reinsert any PC cards, press the reset button to turn notebook off , try again. CPU module Switchboard PCA Motherboard Display assembly Hard drive Beeps once, spins hard disk, repeats, but BIOS does not complete, replace display assembly. Table 3-3. SDRAM module Check AC adapter. If monitor is...
... above diagnostic tools, use touch pad while booting or resuming. Reinsert any PC cards, press the reset button to turn notebook off , try again. CPU module Switchboard PCA Motherboard Display assembly Hard drive Beeps once, spins hard disk, repeats, but BIOS does not complete, replace display assembly. Table 3-3. SDRAM module Check AC adapter. If monitor is...
Maintenance and Service Guide
Page 101
...drive Motherboard Hard drive Hard drive contacts Hard drive Password forgotten Verify proper ownership, and then follow removal procedure with owner and record appropriate data-see page 5-2. See page 5-2. Remove and reinstall hard drive. Use BIOS Setup to check hard disk. If notebook boots from CD in CD/DVD drive ... available, try another battery. Power Service Manual Troubleshooting and Diagnostics 3-9 Check battery level on hard drive, use Recovery CDs to reinstall factory software onto hard drive, replace hard drive. Use BIOS Setup to check default boot order.
...drive Motherboard Hard drive Hard drive contacts Hard drive Password forgotten Verify proper ownership, and then follow removal procedure with owner and record appropriate data-see page 5-2. See page 5-2. Remove and reinstall hard drive. Use BIOS Setup to check hard disk. If notebook boots from CD in CD/DVD drive ... available, try another battery. Power Service Manual Troubleshooting and Diagnostics 3-9 Check battery level on hard drive, use Recovery CDs to reinstall factory software onto hard drive, replace hard drive. Use BIOS Setup to check default boot order.
Maintenance and Service Guide
Page 105
...DVD may be double-sided. CD/DVD drive Repair Center: Comments Make sure floppy drive is unavailable for other media. Restart notebook. Press Play button. Check hard disk using Tools tab in disk's Properties sheet. Check hard disk using Tools tab in hard disk capacity reported by Windows. Clean with... and write quality can vary for proper insertion, dirt, or damage. If CD was created on CD-RW drive, try using Control Panel, Administrative Tools, and Computer Management under Storage. Movie may be paused. Test hard disk drive with soft cloth or replace as needed.
...DVD may be double-sided. CD/DVD drive Repair Center: Comments Make sure floppy drive is unavailable for other media. Restart notebook. Press Play button. Check hard disk using Tools tab in disk's Properties sheet. Check hard disk using Tools tab in hard disk capacity reported by Windows. Clean with... and write quality can vary for proper insertion, dirt, or damage. If CD was created on CD-RW drive, try using Control Panel, Administrative Tools, and Computer Management under Storage. Movie may be paused. Test hard disk drive with soft cloth or replace as needed.
Maintenance and Service Guide
Page 111
... (background processing can affect response time). If notebook's hard drive frequently runs (as virus scanning or file browsers) can contribute. Reset notebook (see previous symptom. Check settings in AC adapter for damage or proper fan operation. Port replicator is not responding. Service Manual Troubleshooting and Diagnostics 3-19 Replace thermal pad if needed. Certain operations (such...
... (background processing can affect response time). If notebook's hard drive frequently runs (as virus scanning or file browsers) can contribute. Reset notebook (see previous symptom. Check settings in AC adapter for damage or proper fan operation. Port replicator is not responding. Service Manual Troubleshooting and Diagnostics 3-19 Replace thermal pad if needed. Certain operations (such...
Service Manual
Page 141
...again. If power status light and display turn notebook off , try again. Unplug the AC adapter, remove the battery and any other SDRAM module and try another battery. AC adapter. Hard drive. Beeps once, spins hard disk, repeats, but display remains off , ..., BIOS completes, but OS does not start from floppy drive, reload hard drive, replace hard drive. Motherboard. Display assembly. Motherboard. If monitor shows successful boot, replace display assembly. Make sure CD/DVD is bootable. Reinsert any PC cards, press the reset button to check default boot order...
...again. If power status light and display turn notebook off , try again. Unplug the AC adapter, remove the battery and any other SDRAM module and try another battery. AC adapter. Hard drive. Beeps once, spins hard disk, repeats, but display remains off , ..., BIOS completes, but OS does not start from floppy drive, reload hard drive, replace hard drive. Motherboard. Display assembly. Motherboard. If monitor shows successful boot, replace display assembly. Make sure CD/DVD is bootable. Reinsert any PC cards, press the reset button to check default boot order...
Service Manual
Page 142
... sure charged battery is restricted to reinstall factory software onto hard drive, replace hard drive. User must call Technical Support and provide proof of ownership. Symptom Sluggish startup or shutdown. Remove and reinstall hard drive. Hard drive contacts. Verify proper ownership, then follow removal procedure with ... on hard drive, use Recovery CDs to certain sites. Error message such as "Invalid system disk" or "Auto IDE error". Password forgotten. Try another battery or AC adapter if available. Battery. Repair Center: Comments If notebook boots from floppy drive, check...
... sure charged battery is restricted to reinstall factory software onto hard drive, replace hard drive. User must call Technical Support and provide proof of ownership. Symptom Sluggish startup or shutdown. Remove and reinstall hard drive. Hard drive contacts. Verify proper ownership, then follow removal procedure with ... on hard drive, use Recovery CDs to certain sites. Error message such as "Invalid system disk" or "Auto IDE error". Password forgotten. Try another battery or AC adapter if available. Battery. Repair Center: Comments If notebook boots from floppy drive, check...
Service Manual
Page 145
... customer abuse. If external monitor displays no light. Call Center: Suggestions Repair Center: Likely Causes Make sure notebook is installed properly, replace CPU module. Display cable connection. Display assembly. Display cable connection. Display assembly. Check hard disk installation. Hard drive. Declared to be caused by excessive pressure applied to be caused by customer abuse. Check...
... customer abuse. If external monitor displays no light. Call Center: Suggestions Repair Center: Likely Causes Make sure notebook is installed properly, replace CPU module. Display cable connection. Display assembly. Display cable connection. Display assembly. Check hard disk installation. Hard drive. Declared to be caused by excessive pressure applied to be caused by customer abuse. Check...
Service Manual
Page 146
...Hard drive. Floppy drive. Cannot read any CD or DVD. DVD movie stops playing. Press Play button. Service Manual Troubleshooting and Diagnostics 3-11 Check hard disk using Control Panel, Administrative Tools, and Computer Management under Storage. Use Recovery CDs to diagnostic software. DVD may be double-sided. Test hard disk drive with soft cloth or replace... drive, try using Tools tab in hard disk capacity reported by Windows. Restart notebook. Check hard disk using HP certified media. Symptom Files corrupted. Disk capacity less than actual size Floppy drive ...
...Hard drive. Floppy drive. Cannot read any CD or DVD. DVD movie stops playing. Press Play button. Service Manual Troubleshooting and Diagnostics 3-11 Check hard disk using Control Panel, Administrative Tools, and Computer Management under Storage. Use Recovery CDs to diagnostic software. DVD may be double-sided. Test hard disk drive with soft cloth or replace... drive, try using Tools tab in hard disk capacity reported by Windows. Restart notebook. Check hard disk using HP certified media. Symptom Files corrupted. Disk capacity less than actual size Floppy drive ...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 41
... system on the drive as described in "Recovering the Factory Software," as shown on the next page. 1. Unplug the AC adapter, if present, and then remove the battery. 2. Carefully pull the hard drive out of the notebook, remove the hard drive rubber screw plugs and retaining screws. 3. Removing the Hard Disk Drive Service Manual Removal and Replacement 2-7 Screw, M2...
... system on the drive as described in "Recovering the Factory Software," as shown on the next page. 1. Unplug the AC adapter, if present, and then remove the battery. 2. Carefully pull the hard drive out of the notebook, remove the hard drive rubber screw plugs and retaining screws. 3. Removing the Hard Disk Drive Service Manual Removal and Replacement 2-7 Screw, M2...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 79
... drive, reload hard drive, replace hard drive. If available, try again. Make sure CD is installed and connected correctly. Battery or contacts. Motherboard. Floppy disk or floppy drive. If monitor shows activity but does not boot. Make sure floppy drive is bootable. Do not use the suggestions in the following table to turn notebook off , try again. Reinsert any PC...
... drive, reload hard drive, replace hard drive. If available, try again. Make sure CD is installed and connected correctly. Battery or contacts. Motherboard. Floppy disk or floppy drive. If monitor shows activity but does not boot. Make sure floppy drive is bootable. Do not use the suggestions in the following table to turn notebook off , try again. Reinsert any PC...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 80
..." or "Auto IDE error". Use Disk Defragmenter to certain sites. Remove and reinstall hard drive. See page 5-1. Password forgotten. Battery. Repair Center: Comments If notebook boots from floppy drive, check for disk in disk's Properties sheet to reinstall factory software onto hard drive, replace hard drive. Hard drive contacts. Verify proper ownership, then follow removal procedure with owner and record appropriate...
..." or "Auto IDE error". Use Disk Defragmenter to certain sites. Remove and reinstall hard drive. See page 5-1. Password forgotten. Battery. Repair Center: Comments If notebook boots from floppy drive, check for disk in disk's Properties sheet to reinstall factory software onto hard drive, replace hard drive. Hard drive contacts. Verify proper ownership, then follow removal procedure with owner and record appropriate...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 83
... cable connection. Display assembly. Scratched display glass. Hard drive or connector. Check display cable connections, replace display assembly. Declared to be caused by customer abuse. If drive case is installed properly, replace CPU module. See quality statement on another computer....abuse. Repair Center: Comments Check cable connections. Replace SDRAM modules. External display does not work. Hard disk Hard disk never spins. Call Center: Suggestions Repair Center: Likely Causes Make sure notebook is on and warmed up disk immediately. Press...
... cable connection. Display assembly. Scratched display glass. Hard drive or connector. Check display cable connections, replace display assembly. Declared to be caused by customer abuse. If drive case is installed properly, replace CPU module. See quality statement on another computer....abuse. Repair Center: Comments Check cable connections. Replace SDRAM modules. External display does not work. Hard disk Hard disk never spins. Call Center: Suggestions Repair Center: Likely Causes Make sure notebook is on and warmed up disk immediately. Press...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 84
... HP certified media. Use Recovery CDs to reformat hard disk and reinstall factory software. Floppy drive. Check disk for other uses, and not included in hard disk capacity reported by Windows. Restart notebook. DVD may be double-sided. Back up files...floppy drive is installed properly. CD/DVD drive. Service Manual Troubleshooting and Diagnostics 3-11 Repair Center: Likely Causes Hard drive. Hard disk allocates approximately 20 MB to diagnostic software. Movie may be paused. Test hard disk drive with soft cloth or replace as needed. Check hard disk...
... HP certified media. Use Recovery CDs to reformat hard disk and reinstall factory software. Floppy drive. Check disk for other uses, and not included in hard disk capacity reported by Windows. Restart notebook. DVD may be double-sided. Back up files...floppy drive is installed properly. CD/DVD drive. Service Manual Troubleshooting and Diagnostics 3-11 Repair Center: Likely Causes Hard drive. Hard disk allocates approximately 20 MB to diagnostic software. Movie may be paused. Test hard disk drive with soft cloth or replace as needed. Check hard disk...
Reference Guide
Page 68
..., then remove the two screws. 5. Reference Guide 61 Gently pull the hard drive out of the notebook. Important 6. Use a pointed tool to make sure the connector seats properly. 7. Turn the unit bottom side up. 4. Add-On Devices Replacing the Hard Disk Drive Replacing the Hard Disk Drive To replace the hard disk drive You will need a small Phillips screwdriver for this procedure. 1.
..., then remove the two screws. 5. Reference Guide 61 Gently pull the hard drive out of the notebook. Important 6. Use a pointed tool to make sure the connector seats properly. 7. Turn the unit bottom side up. 4. Add-On Devices Replacing the Hard Disk Drive Replacing the Hard Disk Drive To replace the hard disk drive You will need a small Phillips screwdriver for this procedure. 1.
Reference Guide
Page 69
... a holder, you can remove the holder parts from the old hard drive. Reinstall the screws into the holder. 5. Insert the drive into the holder and drive case. 62 Reference Guide Add-On Devices Replacing the Hard Disk Drive To replace the hard disk drive holder If you are installing a new hard drive that the connector slides on the end of the new...
... a holder, you can remove the holder parts from the old hard drive. Reinstall the screws into the holder. 5. Insert the drive into the holder and drive case. 62 Reference Guide Add-On Devices Replacing the Hard Disk Drive To replace the hard disk drive holder If you are installing a new hard drive that the connector slides on the end of the new...
Reference Guide
Page 94
To replace a damaged QuickRestore System Recovery CD If you to contact a support technician or authorized dealer, reseller, or service provider. 88 Reference Guide Troubleshooting and Maintenance Reinstalling and Updating Software Reinstalling and Updating Software Your notebook includes two features that ...you to install individual software applications or to restore the entire contents of your hard drive: • QuickRestore System Recovery CD, included with the notebook, allows you to restore your hard drive to the factory image. • Application Recovery utility allows you lose or...
To replace a damaged QuickRestore System Recovery CD If you to contact a support technician or authorized dealer, reseller, or service provider. 88 Reference Guide Troubleshooting and Maintenance Reinstalling and Updating Software Reinstalling and Updating Software Your notebook includes two features that ...you to install individual software applications or to restore the entire contents of your hard drive: • QuickRestore System Recovery CD, included with the notebook, allows you to restore your hard drive to the factory image. • Application Recovery utility allows you lose or...
Reference Guide
Page 116
..., 52 extending life, 28 external, 51 memory, 85 port, 3, 6 secondary, 51 troubleshooting, 68 docking port, 4, 7 docking to port replicator, 54 drive lock, 26 drives hard drive holder, 62 hard drive lock, 26 replacing hard disk, 61 DVD drive location, 2, 5 playing movies, 23 setting region code, 23 troubleshooting, 67 encryption, 39 ergonomics, 10 Exit menu (BIOS), 86 extended memory, 85...
..., 52 extending life, 28 external, 51 memory, 85 port, 3, 6 secondary, 51 troubleshooting, 68 docking port, 4, 7 docking to port replicator, 54 drive lock, 26 drives hard drive holder, 62 hard drive lock, 26 replacing hard disk, 61 DVD drive location, 2, 5 playing movies, 23 setting region code, 23 troubleshooting, 67 encryption, 39 ergonomics, 10 Exit menu (BIOS), 86 extended memory, 85...
Reference Guide
Page 117
...53 safety, 99 troubleshooting, 70 inserting CD, 22 DVD, 22 PC Card, 48, 49 installing battery, 10 hard disk drive, 61 hard drive holder, 62 RAM, 57 Internet Service Provider, 36 Kensington lock, ... 98 lights LAN port, 38 status, 2, 5 LPT1 port, 3, 6 Main menu (BIOS), 85 maintenance notebook configuration, 84 memory adding, 57 extended, 85 PC2100 DDR-266, 73 removing, 59 troubleshooting, 73 video, 85..., 53 troubleshooting, 79 protection files, 26 hard drive lock, 26 Kensington lock, 25, 55 Norton AntiVirus, 25 PS/2 port, 2, 6 QuickRestore System Recovery CD replacing, 88 RAM adding, 57 location, 4,...
...53 safety, 99 troubleshooting, 70 inserting CD, 22 DVD, 22 PC Card, 48, 49 installing battery, 10 hard disk drive, 61 hard drive holder, 62 RAM, 57 Internet Service Provider, 36 Kensington lock, ... 98 lights LAN port, 38 status, 2, 5 LPT1 port, 3, 6 Main menu (BIOS), 85 maintenance notebook configuration, 84 memory adding, 57 extended, 85 PC2100 DDR-266, 73 removing, 59 troubleshooting, 73 video, 85..., 53 troubleshooting, 79 protection files, 26 hard drive lock, 26 Kensington lock, 25, 55 Norton AntiVirus, 25 PS/2 port, 2, 6 QuickRestore System Recovery CD replacing, 88 RAM adding, 57 location, 4,...
Startup Guide Compaq Notebook Series
Page 9
Replacing the Hard Drive 61 To replace the hard drive 61 To replace the hard drive holder 62 To prepare a new hard drive 63 Troubleshooting and Maintenance 65 Troubleshooting Your Notebook 66 Audio problems 66 CD-ROM and DVD problems 67 Display problems 68 Hard drive problems 69 Heat problems 69 Infrared problems 70 Keyboard and pointing device problems 70 Local area network (LAN) problems...
Replacing the Hard Drive 61 To replace the hard drive 61 To replace the hard drive holder 62 To prepare a new hard drive 63 Troubleshooting and Maintenance 65 Troubleshooting Your Notebook 66 Audio problems 66 CD-ROM and DVD problems 67 Display problems 68 Hard drive problems 69 Heat problems 69 Infrared problems 70 Keyboard and pointing device problems 70 Local area network (LAN) problems...
Startup Guide Compaq Notebook Series
Page 69
Gently pull the hard drive out of the notebook. Gently slide the new drive into the hard drive compartment. Press firmly to remove the plugs from the two screw holes, then remove the two screws. 5. Unplug the AC adapter, if connected. 2. Important 6. Turn the unit bottom side up. 4. Replacing the Hard Drive Add-On Devices Replacing the Hard Drive To replace the hard drive You will...
Gently pull the hard drive out of the notebook. Gently slide the new drive into the hard drive compartment. Press firmly to remove the plugs from the two screw holes, then remove the two screws. 5. Unplug the AC adapter, if connected. 2. Important 6. Turn the unit bottom side up. 4. Replacing the Hard Drive Add-On Devices Replacing the Hard Drive To replace the hard drive You will...