Software Configuration Guide
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Cisco VG248 Analog Phone Gateway Software Configuration Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: Text Part Number: OL-1209-02
Cisco VG248 Analog Phone Gateway Software Configuration Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: Text Part Number: OL-1209-02
Software Configuration Guide
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.... Changing the Way We Work, Live, Play, and Learn, and Discover All That's Possible are the property of Cisco Systems, Inc.; All other company. (0110R) Cisco VG248 Analog Phone Gateway Software Configuration Guide Copyright © 2001-2002, Cisco Systems, Inc. THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. The...
.... Changing the Way We Work, Live, Play, and Learn, and Discover All That's Possible are the property of Cisco Systems, Inc.; All other company. (0110R) Cisco VG248 Analog Phone Gateway Software Configuration Guide Copyright © 2001-2002, Cisco Systems, Inc. THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. The...
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... xiv Cisco.com xiv Technical Assistance Center xv Contacting TAC by Using the Cisco TAC Website xv Contacting TAC by Telephone xvi Overview 1-1 Understanding How the VG248 Integrates with the Cisco IP Telephony Network 1-2 Understanding How the VG248 Supports Telephony Features 1-3 Supported Telephony Features 1-3 Understanding Voice-Mail Message Indicators 1-4 OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide...
... xiv Cisco.com xiv Technical Assistance Center xv Contacting TAC by Using the Cisco TAC Website xv Contacting TAC by Telephone xvi Overview 1-1 Understanding How the VG248 Integrates with the Cisco IP Telephony Network 1-2 Understanding How the VG248 Supports Telephony Features 1-3 Supported Telephony Features 1-3 Understanding Voice-Mail Message Indicators 1-4 OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide...
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... Management Protocols 1-10 Understanding SNMP Support 1-11 Understanding Trap Support 1-11 Understanding Supported MIBs 1-11 Getting Started with the VG248 2-1 Accessing Configuration Options 2-1 Using the Console Port 2-2 Using Telnet 2-2 Displaying the Main Menu 2-3 Restarting the VG248 2-4 Configuring Network Settings 2-4 Configuring Ethernet 2-5 Using DHCP 2-5 Renewing IP Address from DHCP 2-6 Cisco VG248 Analog Phone Gateway Software Configuration Guide iv OL-1209-02
... Management Protocols 1-10 Understanding SNMP Support 1-11 Understanding Trap Support 1-11 Understanding Supported MIBs 1-11 Getting Started with the VG248 2-1 Accessing Configuration Options 2-1 Using the Console Port 2-2 Using Telnet 2-2 Displaying the Main Menu 2-3 Restarting the VG248 2-4 Configuring Network Settings 2-4 Configuring Ethernet 2-5 Using DHCP 2-5 Renewing IP Address from DHCP 2-6 Cisco VG248 Analog Phone Gateway Software Configuration Guide iv OL-1209-02
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... 2-14 Configuring Location 2-14 Configuring Trap Settings 2-14 Enabling Authentication Traps 2-15 Configuring Trap Receiver Stations 2-15 Configuring the Telephony Settings on the VG248 3-1 Identifying the Cisco CallManager TFTP Server 3-2 Changing the Cisco CallManager Device Name 3-2 Disabling Cisco Fax Relay 3-3 Reverting to Previous Configuration 3-3 Choosing the Call Control Mode 3-4 Assigning Feature Codes 3-4 Contents OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide v
... 2-14 Configuring Location 2-14 Configuring Trap Settings 2-14 Enabling Authentication Traps 2-15 Configuring Trap Receiver Stations 2-15 Configuring the Telephony Settings on the VG248 3-1 Identifying the Cisco CallManager TFTP Server 3-2 Changing the Cisco CallManager Device Name 3-2 Disabling Cisco Fax Relay 3-3 Reverting to Previous Configuration 3-3 Choosing the Call Control Mode 3-4 Assigning Feature Codes 3-4 Contents OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide v
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... Adding the VG248 4-3 Configuring the VG248 Analog Ports 4-3 Integrating Cisco CallManager with Voice Mail Systems Using SMDI 5-1 Overview 5-2 Choosing a Configuration Option 5-4 Basic Configuration 5-5 Chained Configuration 5-6 Multiplexing Configuration 5-8 Connecting the SMDI Links to the VG248 5-12 Configuring VG248 SMDI Ports in Cisco CallManager 5-13 Configuring Voice Mail Parameters in Cisco CallManager 5-13 Adding the MWI Port to Cisco CallManager 5-14 Cisco VG248 Analog Phone Gateway Software Configuration Guide vi OL-1209...
... Adding the VG248 4-3 Configuring the VG248 Analog Ports 4-3 Integrating Cisco CallManager with Voice Mail Systems Using SMDI 5-1 Overview 5-2 Choosing a Configuration Option 5-4 Basic Configuration 5-5 Chained Configuration 5-6 Multiplexing Configuration 5-8 Connecting the SMDI Links to the VG248 5-12 Configuring VG248 SMDI Ports in Cisco CallManager 5-13 Configuring Voice Mail Parameters in Cisco CallManager 5-13 Adding the MWI Port to Cisco CallManager 5-14 Cisco VG248 Analog Phone Gateway Software Configuration Guide vi OL-1209...
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... Troubleshooting the SMDI Connection 5-28 Checking Link Status 5-29 Verifying Port Status and Displaying Port Statistics 5-29 Validating the SMDI Configuration on the VG248 Devices 5-30 Suspending SMDI Port Activity 5-31 Troubleshooting SMDI Errors and Warnings 5-32 Troubleshooting the VG248 6-1 Troubleshooting Hardware Errors 6-1 Displaying Hardware Status 6-2 OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide vii
... Troubleshooting the SMDI Connection 5-28 Checking Link Status 5-29 Verifying Port Status and Displaying Port Statistics 5-29 Validating the SMDI Configuration on the VG248 Devices 5-30 Suspending SMDI Port Activity 5-31 Troubleshooting SMDI Errors and Warnings 5-32 Troubleshooting the VG248 6-1 Troubleshooting Hardware Errors 6-1 Displaying Hardware Status 6-2 OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide vii
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... Displaying Port Status 6-17 Displaying Detailed Port Status 6-19 Displaying Port Statistics 6-20 Displaying Current Configuration 6-21 Displaying Software Version 6-21 Monitoring System Status Remotely 6-22 Working with the Event Log 6-22 Identifying a Syslog Server 6-23 Enabling Syslog 6-23 Identifying a Specific Syslog Server 6-23 Cisco VG248 Analog Phone Gateway Software Configuration Guide viii OL-1209-02
... Displaying Port Status 6-17 Displaying Detailed Port Status 6-19 Displaying Port Statistics 6-20 Displaying Current Configuration 6-21 Displaying Software Version 6-21 Monitoring System Status Remotely 6-22 Working with the Event Log 6-22 Identifying a Syslog Server 6-23 Enabling Syslog 6-23 Identifying a Specific Syslog Server 6-23 Cisco VG248 Analog Phone Gateway Software Configuration Guide viii OL-1209-02
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INDEX Selecting Logging Levels and Logged Ports 6-24 Displaying Recent Messages 6-24 Understanding Sub-Systems on the VG248 6-25 Resolving Incorrect Date and Time in Event Log 6-26 Contents OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide ix
INDEX Selecting Logging Levels and Logged Ports 6-24 Displaying Recent Messages 6-24 Understanding Sub-Systems on the VG248 6-25 Resolving Incorrect Date and Time in Event Log 6-26 Contents OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide ix
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... with these tasks require that you need to configure and manage the Cisco VG248 Analog Phone Gateway (VG248) on your network. Because of the close interaction of the VG248 with the Cisco VG248 Analog Phone Gateway Hardware Installation Guide to configure and manage the VG248. Objectives This guide provides the required steps to get the VG248 up and running on your network. Audience Network...
... with these tasks require that you need to configure and manage the Cisco VG248 Analog Phone Gateway (VG248) on your network. Because of the close interaction of the VG248 with the Cisco VG248 Analog Phone Gateway Hardware Installation Guide to configure and manage the VG248. Objectives This guide provides the required steps to get the VG248 up and running on your network. Audience Network...
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... procedures performed on the VG248" Chapter 4, "Configuring Analog Phones Using Cisco CallManager" Chapter 5, "Integrating Cisco CallManager with these publications: • Cisco VG248 Analog Phone Gateway Hardware Installation Guide • Cisco VG248 Analog Phone Gateway Release Notes • Cisco CallManager Administration Guide Cisco VG248 Analog Phone Gateway Software Configuration Guide xii OL-1209-02 Includes the procedures for adding and configuring the VG248 ports. Organization About this Guide Because of the complexity...
... procedures performed on the VG248" Chapter 4, "Configuring Analog Phones Using Cisco CallManager" Chapter 5, "Integrating Cisco CallManager with these publications: • Cisco VG248 Analog Phone Gateway Hardware Installation Guide • Cisco VG248 Analog Phone Gateway Release Notes • Cisco CallManager Administration Guide Cisco VG248 Analog Phone Gateway Software Configuration Guide xii OL-1209-02 Includes the procedures for adding and configuring the VG248 ports. Organization About this Guide Because of the complexity...
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...-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide xiii The CD-ROM package is updated monthly and may be more current than printed documentation. Ordering Documentation Cisco documentation is available in the following ways: • Registered Cisco Direct Customers can order Cisco Product documentation from Cisco Systems. World Wide Web You can access the most current Cisco documentation on...
...-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide xiii The CD-ROM package is updated monthly and may be more current than printed documentation. Ordering Documentation Cisco documentation is available in the following ways: • Registered Cisco Direct Customers can order Cisco Product documentation from Cisco Systems. World Wide Web You can access the most current Cisco documentation on...
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... with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Click Feedback in the world. Cisco VG248 Analog Phone Gateway Software Configuration Guide xiv OL-1209-02 Obtaining Technical Assistance About this Guide Documentation Feedback If you are reading Cisco product documentation on the World Wide Web, you can obtain documentation, troubleshooting...
... with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Click Feedback in the world. Cisco VG248 Analog Phone Gateway Software Configuration Guide xiv OL-1209-02 Obtaining Technical Assistance About this Guide Documentation Feedback If you are reading Cisco product documentation on the World Wide Web, you can obtain documentation, troubleshooting...
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... or technology that is under warranty or covered by a maintenance contract. To register for Cisco.com, go to the following website: http://www.cisco.com/tac/caseopen OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide xv In each of an order, access technical support, and view benefits specific to obtain additional personalized information and...
... or technology that is under warranty or covered by a maintenance contract. To register for Cisco.com, go to the following website: http://www.cisco.com/tac/caseopen OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide xv In each of an order, access technical support, and view benefits specific to obtain additional personalized information and...
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To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml P1 and P2 level problems are defined as follows: • P1-Your production network is down...About this Guide Contacting TAC by Telephone If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. No workaround is available. • P2-Your production network is not restored quickly. No workaround is available. Cisco VG248 Analog Phone Gateway Software Configuration Guide xvi ...
To obtain a directory of toll-free numbers for your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml P1 and P2 level problems are defined as follows: • P1-Your production network is down...About this Guide Contacting TAC by Telephone If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. No workaround is available. • P2-Your production network is not restored quickly. No workaround is available. Cisco VG248 Analog Phone Gateway Software Configuration Guide xvi ...
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...The Cisco VG248 Analog Phone Gateway (VG248) enables you to integrate your existing voice mail systems with Cisco CallManager see the Chapter 5, "Integrating Cisco ...Cisco CallManager using SMDI to integrate analog telephones, modems, and fax machines with the Cisco IP Telephony Network, page 1-2 • Understanding How the VG248 Supports Telephony Features, page 1-3 • Supported Analog Devices, page 1-8 • Supported Protocols, page 1-10 For details on using Simplified Message Desk Interface (SMDI). OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide...
...The Cisco VG248 Analog Phone Gateway (VG248) enables you to integrate your existing voice mail systems with Cisco CallManager see the Chapter 5, "Integrating Cisco ...Cisco CallManager using SMDI to integrate analog telephones, modems, and fax machines with the Cisco IP Telephony Network, page 1-2 • Understanding How the VG248 Supports Telephony Features, page 1-3 • Supported Analog Devices, page 1-8 • Supported Protocols, page 1-10 For details on using Simplified Message Desk Interface (SMDI). OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide...
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... network (see Figure 1-1). The Cisco VG248 offers 48 fully-featured analog phone lines to be used as extensions to the Cisco CallManager system in the Cisco IP Telephony Network PSTN Cisco CallManager cluster M M Gateway V Fax Modem VG248 IP IP IP IP phones Analog phones 63891 Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-2 OL-1209-02 Figure 1-1 VG248 Integrated in a compact 19-inch...
... network (see Figure 1-1). The Cisco VG248 offers 48 fully-featured analog phone lines to be used as extensions to the Cisco CallManager system in the Cisco IP Telephony Network PSTN Cisco CallManager cluster M M Gateway V Fax Modem VG248 IP IP IP IP phones Analog phones 63891 Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-2 OL-1209-02 Figure 1-1 VG248 Integrated in a compact 19-inch...
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...1-3 • Understanding Voice-Mail Message Indicators, page 1-4 • Understanding Call Control Modes, page 1-4 • Understanding Caller ID Support, page 1-7 Supported Telephony Features The VG248 supports the following features: • Call Transfer (supervised and blind) • Conference • Call Waiting (with calling party ID display) • Hold (including switch ...9 speed dials) • Last Number Redial • Caller ID To understand how users access and use these features, see Table 1-1. OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-3
...1-3 • Understanding Voice-Mail Message Indicators, page 1-4 • Understanding Call Control Modes, page 1-4 • Understanding Caller ID Support, page 1-7 Supported Telephony Features The VG248 supports the following features: • Call Transfer (supervised and blind) • Conference • Call Waiting (with calling party ID display) • Hold (including switch ...9 speed dials) • Last Number Redial • Caller ID To understand how users access and use these features, see Table 1-1. OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-3
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... in how they support transfer and conference. • All modes support call control mode on a per port basis using Cisco CallManager. • All modes support feature codes for details. Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-4 OL-1209-02 See the "Choosing Message Waiting Indicator Type" section on page 3-11 for speed dial, redial, call...
... in how they support transfer and conference. • All modes support call control mode on a per port basis using Cisco CallManager. • All modes support feature codes for details. Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-4 OL-1209-02 See the "Choosing Message Waiting Indicator Type" section on page 3-11 for speed dial, redial, call...
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Chapter 1 Overview Understanding How the VG248 Supports Telephony Features Basic Standard Feature This mode provides the most basic phone interface with two calls established, the hook flash cycles around four states: 1. ... mode is the default telephony mode, and it provides standard Bellcore features, such as used in standard mode. Feature code tone OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-5 See Table 1-1 for details about how the telephony features are accessed in standard mode. While on hold, the first call can be either...
Chapter 1 Overview Understanding How the VG248 Supports Telephony Features Basic Standard Feature This mode provides the most basic phone interface with two calls established, the hook flash cycles around four states: 1. ... mode is the default telephony mode, and it provides standard Bellcore features, such as used in standard mode. Feature code tone OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-5 See Table 1-1 for details about how the telephony features are accessed in standard mode. While on hold, the first call can be either...