Software Configuration Guide
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Cisco VG248 Analog Phone Gateway Software Configuration Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: Text Part Number: OL-1209-02
Cisco VG248 Analog Phone Gateway Software Configuration Guide Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: Text Part Number: OL-1209-02
Software Configuration Guide
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... Discover All That's Possible are the property of the word partner does not imply a partnership relationship between Cisco and any other company. (0110R) Cisco VG248 Analog Phone Gateway Software Configuration Guide Copyright © 2001-2002, Cisco Systems, Inc. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley...
... Discover All That's Possible are the property of the word partner does not imply a partnership relationship between Cisco and any other company. (0110R) Cisco VG248 Analog Phone Gateway Software Configuration Guide Copyright © 2001-2002, Cisco Systems, Inc. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley...
Software Configuration Guide
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... xiv Technical Assistance Center xv Contacting TAC by Using the Cisco TAC Website xv Contacting TAC by Telephone xvi Overview 1-1 Understanding How the VG248 Integrates with the Cisco IP Telephony Network 1-2 Understanding How the VG248 Supports Telephony Features 1-3 Supported Telephony Features 1-3 Understanding Voice-Mail Message Indicators 1-4 OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide iii
... xiv Technical Assistance Center xv Contacting TAC by Using the Cisco TAC Website xv Contacting TAC by Telephone xvi Overview 1-1 Understanding How the VG248 Integrates with the Cisco IP Telephony Network 1-2 Understanding How the VG248 Supports Telephony Features 1-3 Supported Telephony Features 1-3 Understanding Voice-Mail Message Indicators 1-4 OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide iii
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... SNMP Support 1-11 Understanding Trap Support 1-11 Understanding Supported MIBs 1-11 Getting Started with the VG248 2-1 Accessing Configuration Options 2-1 Using the Console Port 2-2 Using Telnet 2-2 Displaying the Main Menu 2-3 Restarting the VG248 2-4 Configuring Network Settings 2-4 Configuring Ethernet 2-5 Using DHCP 2-5 Renewing IP Address from DHCP 2-6 Cisco VG248 Analog Phone Gateway Software Configuration Guide iv OL-1209-02
... SNMP Support 1-11 Understanding Trap Support 1-11 Understanding Supported MIBs 1-11 Getting Started with the VG248 2-1 Accessing Configuration Options 2-1 Using the Console Port 2-2 Using Telnet 2-2 Displaying the Main Menu 2-3 Restarting the VG248 2-4 Configuring Network Settings 2-4 Configuring Ethernet 2-5 Using DHCP 2-5 Renewing IP Address from DHCP 2-6 Cisco VG248 Analog Phone Gateway Software Configuration Guide iv OL-1209-02
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... Settings 2-14 Enabling Authentication Traps 2-15 Configuring Trap Receiver Stations 2-15 Configuring the Telephony Settings on the VG248 3-1 Identifying the Cisco CallManager TFTP Server 3-2 Changing the Cisco CallManager Device Name 3-2 Disabling Cisco Fax Relay 3-3 Reverting to Previous Configuration 3-3 Choosing the Call Control Mode 3-4 Assigning Feature Codes 3-4 Contents OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide v
... Settings 2-14 Enabling Authentication Traps 2-15 Configuring Trap Receiver Stations 2-15 Configuring the Telephony Settings on the VG248 3-1 Identifying the Cisco CallManager TFTP Server 3-2 Changing the Cisco CallManager Device Name 3-2 Disabling Cisco Fax Relay 3-3 Reverting to Previous Configuration 3-3 Choosing the Call Control Mode 3-4 Assigning Feature Codes 3-4 Contents OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide v
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... the VG248 4-3 Configuring the VG248 Analog Ports 4-3 Integrating Cisco CallManager with Voice Mail Systems Using SMDI 5-1 Overview 5-2 Choosing a Configuration Option 5-4 Basic Configuration 5-5 Chained Configuration 5-6 Multiplexing Configuration 5-8 Connecting the SMDI Links to the VG248 5-12 Configuring VG248 SMDI Ports in Cisco CallManager 5-13 Configuring Voice Mail Parameters in Cisco CallManager 5-13 Adding the MWI Port to Cisco CallManager 5-14 Cisco VG248 Analog Phone Gateway...
... the VG248 4-3 Configuring the VG248 Analog Ports 4-3 Integrating Cisco CallManager with Voice Mail Systems Using SMDI 5-1 Overview 5-2 Choosing a Configuration Option 5-4 Basic Configuration 5-5 Chained Configuration 5-6 Multiplexing Configuration 5-8 Connecting the SMDI Links to the VG248 5-12 Configuring VG248 SMDI Ports in Cisco CallManager 5-13 Configuring Voice Mail Parameters in Cisco CallManager 5-13 Adding the MWI Port to Cisco CallManager 5-14 Cisco VG248 Analog Phone Gateway...
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Contents Adding and Configuring Voice Mail Ports in Cisco CallManager 5-16 Configuring End-User Phones 5-18 Configuring SMDI Settings on the VG248 5-19 Identifying the Pilot Directory Number 5-20 Assigning Number of SMDI Ports 5-21 Identifying the... and Displaying Port Statistics 5-29 Validating the SMDI Configuration on the VG248 Devices 5-30 Suspending SMDI Port Activity 5-31 Troubleshooting SMDI Errors and Warnings 5-32 Troubleshooting the VG248 6-1 Troubleshooting Hardware Errors 6-1 Displaying Hardware Status 6-2 OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide vii
Contents Adding and Configuring Voice Mail Ports in Cisco CallManager 5-16 Configuring End-User Phones 5-18 Configuring SMDI Settings on the VG248 5-19 Identifying the Pilot Directory Number 5-20 Assigning Number of SMDI Ports 5-21 Identifying the... and Displaying Port Statistics 5-29 Validating the SMDI Configuration on the VG248 Devices 5-30 Suspending SMDI Port Activity 5-31 Troubleshooting SMDI Errors and Warnings 5-32 Troubleshooting the VG248 6-1 Troubleshooting Hardware Errors 6-1 Displaying Hardware Status 6-2 OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide vii
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...Identifying Power Supply Faults 6-3 Monitoring Internal Operating Temperature 6-3 Connecting Too Many Phones to the VG248 6-4 Resolving Additional Hardware Errors 6-4 Troubleshooting Software Errors 6-5 Resolving Network and System Errors 6-5 Resolving Analog Errors 6-10 Resolving Cisco CallManager Errors 6-11 Upgrading Software Images 6-13 Upgrading the Main Image 6-13 Upgrading the ...22 Working with the Event Log 6-22 Identifying a Syslog Server 6-23 Enabling Syslog 6-23 Identifying a Specific Syslog Server 6-23 Cisco VG248 Analog Phone Gateway Software Configuration Guide viii OL-1209-02
...Identifying Power Supply Faults 6-3 Monitoring Internal Operating Temperature 6-3 Connecting Too Many Phones to the VG248 6-4 Resolving Additional Hardware Errors 6-4 Troubleshooting Software Errors 6-5 Resolving Network and System Errors 6-5 Resolving Analog Errors 6-10 Resolving Cisco CallManager Errors 6-11 Upgrading Software Images 6-13 Upgrading the Main Image 6-13 Upgrading the ...22 Working with the Event Log 6-22 Identifying a Syslog Server 6-23 Enabling Syslog 6-23 Identifying a Specific Syslog Server 6-23 Cisco VG248 Analog Phone Gateway Software Configuration Guide viii OL-1209-02
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INDEX Selecting Logging Levels and Logged Ports 6-24 Displaying Recent Messages 6-24 Understanding Sub-Systems on the VG248 6-25 Resolving Incorrect Date and Time in Event Log 6-26 Contents OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide ix
INDEX Selecting Logging Levels and Logged Ports 6-24 Displaying Recent Messages 6-24 Understanding Sub-Systems on the VG248 6-25 Resolving Incorrect Date and Time in Event Log 6-26 Contents OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide ix
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... review this guide in conjunction with these tasks require that you need to configure and manage the Cisco VG248 Analog Phone Gateway (VG248) on your network. The tasks described in the network. About this Guide Overview The Cisco VG248 Analog Phone Gateway Software Configuration Guide provides the information you are considered to be administration-level tasks. You must use...
... review this guide in conjunction with these tasks require that you need to configure and manage the Cisco VG248 Analog Phone Gateway (VG248) on your network. The tasks described in the network. About this Guide Overview The Cisco VG248 Analog Phone Gateway Software Configuration Guide provides the information you are considered to be administration-level tasks. You must use...
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... Organization Chapter Chapter 1, "Overview" Chapter 2, "Getting Started with the VG248" Chapter 3, "Configuring the Telephony Settings on the VG248" Chapter 4, "Configuring Analog Phones Using Cisco CallManager" Chapter 5, "Integrating Cisco CallManager with these publications: • Cisco VG248 Analog Phone Gateway Hardware Installation Guide • Cisco VG248 Analog Phone Gateway Release Notes • Cisco CallManager Administration Guide Cisco VG248 Analog Phone Gateway Software Configuration Guide xii OL-1209-02 Provides an...
... Organization Chapter Chapter 1, "Overview" Chapter 2, "Getting Started with the VG248" Chapter 3, "Configuring the Telephony Settings on the VG248" Chapter 4, "Configuring Analog Phones Using Cisco CallManager" Chapter 5, "Integrating Cisco CallManager with these publications: • Cisco VG248 Analog Phone Gateway Hardware Installation Guide • Cisco VG248 Analog Phone Gateway Release Notes • Cisco CallManager Administration Guide Cisco VG248 Analog Phone Gateway Software Configuration Guide xii OL-1209-02 Provides an...
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...Cisco VG248 Analog Phone Gateway Software Configuration Guide xiii The CD-ROM package is available in the following ways: • Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace: http://www.cisco.com/cgi-bin/order/order_root.pl • Registered Cisco...Obtaining Documentation Obtaining Documentation The following sites: • http://www.cisco.com • http://www-china.cisco.com • http://www-europe.cisco.com Documentation CD-ROM Cisco documentation and additional literature are available in North America, by calling...
...Cisco VG248 Analog Phone Gateway Software Configuration Guide xiii The CD-ROM package is available in the following ways: • Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace: http://www.cisco.com/cgi-bin/order/order_root.pl • Registered Cisco...Obtaining Documentation Obtaining Documentation The following sites: • http://www.cisco.com • http://www-china.cisco.com • http://www-europe.cisco.com Documentation CD-ROM Cisco documentation and additional literature are available in North America, by calling...
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... West Tasman Drive San Jose, CA 95134-9883 We appreciate your comments by mail, use tool for all technical assistance. Cisco.com provides a broad range of your comments to Cisco. Cisco VG248 Analog Phone Gateway Software Configuration Guide xiv OL-1209-02 You can obtain documentation, troubleshooting tips, and sample configurations from the TAC website. Customers...
... West Tasman Drive San Jose, CA 95134-9883 We appreciate your comments by mail, use tool for all technical assistance. Cisco.com provides a broad range of your comments to Cisco. Cisco VG248 Analog Phone Gateway Software Configuration Guide xiv OL-1209-02 You can obtain documentation, troubleshooting tips, and sample configurations from the TAC website. Customers...
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... using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide xv To access Cisco.com, go to the following website: http://www.cisco.com Technical Assistance Center The Cisco TAC website is available to all customers who need information or assistance...
... using the TAC Case Open tool at the following website: http://www.cisco.com/tac/caseopen OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide xv To access Cisco.com, go to the following website: http://www.cisco.com Technical Assistance Center The Cisco TAC website is available to all customers who need information or assistance...
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No workaround is not restored quickly. Cisco VG248 Analog Phone Gateway Software Configuration Guide xvi OL-1209-02 To obtain a directory of your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml P1 and P2 level problems are defined as follows: • P1-Your production network is down, causing...
No workaround is not restored quickly. Cisco VG248 Analog Phone Gateway Software Configuration Guide xvi OL-1209-02 To obtain a directory of your country, go to the following website: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml P1 and P2 level problems are defined as follows: • P1-Your production network is down, causing...
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... on using SMDI to integrate analog telephones, modems, and fax machines with the Cisco CallManager IP telephony system. OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-1 Overview CHAP TER 1 The Cisco VG248 Analog Phone Gateway (VG248) enables you to integrate your existing voice mail systems with Cisco CallManager see the Chapter 5, "Integrating Cisco CallManager with Cisco CallManager using Simplified Message Desk...
... on using SMDI to integrate analog telephones, modems, and fax machines with the Cisco CallManager IP telephony system. OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-1 Overview CHAP TER 1 The Cisco VG248 Analog Phone Gateway (VG248) enables you to integrate your existing voice mail systems with Cisco CallManager see the Chapter 5, "Integrating Cisco CallManager with Cisco CallManager using Simplified Message Desk...
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... the Cisco IP Telephony Network PSTN Cisco CallManager cluster M M Gateway V Fax Modem VG248 IP IP IP IP phones Analog phones 63891 Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-2 OL-1209-02 Understanding How the VG248 Integrates with the Cisco IP Telephony Network Chapter 1 Overview Understanding How the VG248 Integrates with the Cisco IP Telephony Network The Cisco VG248 is a high-density gateway for using analog phones...
... the Cisco IP Telephony Network PSTN Cisco CallManager cluster M M Gateway V Fax Modem VG248 IP IP IP IP phones Analog phones 63891 Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-2 OL-1209-02 Understanding How the VG248 Integrates with the Cisco IP Telephony Network Chapter 1 Overview Understanding How the VG248 Integrates with the Cisco IP Telephony Network The Cisco VG248 is a high-density gateway for using analog phones...
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...1-3 • Understanding Voice-Mail Message Indicators, page 1-4 • Understanding Call Control Modes, page 1-4 • Understanding Caller ID Support, page 1-7 Supported Telephony Features The VG248 supports the following features: • Call Transfer (supervised and blind) • Conference • Call Waiting (with calling party ID display) • Hold (including switch ...9 speed dials) • Last Number Redial • Caller ID To understand how users access and use these features, see Table 1-1. OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-3
...1-3 • Understanding Voice-Mail Message Indicators, page 1-4 • Understanding Call Control Modes, page 1-4 • Understanding Caller ID Support, page 1-7 Supported Telephony Features The VG248 supports the following features: • Call Transfer (supervised and blind) • Conference • Call Waiting (with calling party ID display) • Hold (including switch ...9 speed dials) • Last Number Redial • Caller ID To understand how users access and use these features, see Table 1-1. OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-3
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... they support transfer and conference. • All modes support call control mode appropriate to analog phones. Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-4 OL-1209-02 Understanding How the VG248 Supports Telephony Features Chapter 1 Overview Understanding Voice-Mail Message Indicators The VG248 can access features using the hook flash, 0-9, *, or # buttons, depending on how you have...
... they support transfer and conference. • All modes support call control mode appropriate to analog phones. Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-4 OL-1209-02 Understanding How the VG248 Supports Telephony Features Chapter 1 Overview Understanding Voice-Mail Message Indicators The VG248 can access features using the hook flash, 0-9, *, or # buttons, depending on how you have...
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... for details about how the telephony features are accessed in basic mode. Second call connected 2. Feature code tone OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-5 When using feature mode with the following requirements: • You cannot use a double hook flash to... transferring a call or establishing conferences, the second call transfer or conference features. Chapter 1 Overview Understanding How the VG248 Supports Telephony Features Basic Standard Feature This mode provides the most basic phone interface with no call must enter feature codes...
... for details about how the telephony features are accessed in basic mode. Second call connected 2. Feature code tone OL-1209-02 Cisco VG248 Analog Phone Gateway Software Configuration Guide 1-5 When using feature mode with the following requirements: • You cannot use a double hook flash to... transferring a call or establishing conferences, the second call transfer or conference features. Chapter 1 Overview Understanding How the VG248 Supports Telephony Features Basic Standard Feature This mode provides the most basic phone interface with no call must enter feature codes...