Administration Guide
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... Examples 138 Elements of XML Scripting Grammar 142 Auto Attendant XML Instructions Set 145 Entering an Auto Attendant Script 147 Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants 148 Configuring Dial Plans for the Auto Attendant 150 Chapter 8: Localization 151 Localizing the SPA9000 Auto Attendant Prompts 151 Local Time Configuration 154 Configuring the SPA9000 and SPA9xx Call Progress Tones 154 Localizing the...
... Examples 138 Elements of XML Scripting Grammar 142 Auto Attendant XML Instructions Set 145 Entering an Auto Attendant Script 147 Configuring the DayTime, NightTime and Weekend/Holiday Auto Attendants 148 Configuring Dial Plans for the Auto Attendant 150 Chapter 8: Localization 151 Localizing the SPA9000 Auto Attendant Prompts 151 Local Time Configuration 154 Configuring the SPA9000 and SPA9xx Call Progress Tones 154 Localizing the...
Administration Guide
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...Auto Attendant." Unit reboots automatically. SPA prompts for confirmation. Unit reboots and all configuration parameters are reset to cancel operation ALL "UserChangeable" NON-DEFAULT SETTINGS WILL BE LOST! Factory Reset of Unit WARNING: 877778 Enter 1 to confirm Enter *(star) to factory default values. SPA9000...service provider data. Hang up . Manual Reboot 732668 None of the SPA9000 Using the Interactive Voice Response Unit 2 IVR Action IVR Parameters Menu Choice Notes Manage the Auto Attendant Messages 72255 Enter the message number, followed by the pound key....
...Auto Attendant." Unit reboots automatically. SPA prompts for confirmation. Unit reboots and all configuration parameters are reset to cancel operation ALL "UserChangeable" NON-DEFAULT SETTINGS WILL BE LOST! Factory Reset of Unit WARNING: 877778 Enter 1 to confirm Enter *(star) to factory default values. SPA9000...service provider data. Hang up . Manual Reboot 732668 None of the SPA9000 Using the Interactive Voice Response Unit 2 IVR Action IVR Parameters Menu Choice Notes Manage the Auto Attendant Messages 72255 Enter the message number, followed by the pound key....
Administration Guide
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... of allowing remote access of the line interface for this line must be configured for the Auto Attendant to answer. • MailboxManageNumber: The Mailbox Manage Number that users dial, when prompted by the Auto Attendant, to Interoperate with the SPA9000," on page108, you for an extension, press 8. STEP 7 Make sure that the VMSP Bridge, XFER Bridge...
... of allowing remote access of the line interface for this line must be configured for the Auto Attendant to answer. • MailboxManageNumber: The Mailbox Manage Number that users dial, when prompted by the Auto Attendant, to Interoperate with the SPA9000," on page108, you for an extension, press 8. STEP 7 Make sure that the VMSP Bridge, XFER Bridge...
Administration Guide
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...Subscriber Information section, Contact List field. This XML script determines which prompts are configured on the Voice > SIP page, Auto Attendant Parameters section, AA Script 1 - 3 fields. By default, the Auto Attendant is identified in the Contact List for daytime, nighttime, and ...plans. The Auto Attendant parses the user input according to three scripts. Configuring the Auto Attendant How the Auto Attendant Works 7 The Auto Attendant relies upon the following components: • Contact List. When a call comes in response to assist the users. SPA9000 Voice System...
...Subscriber Information section, Contact List field. This XML script determines which prompts are configured on the Voice > SIP page, Auto Attendant Parameters section, AA Script 1 - 3 fields. By default, the Auto Attendant is identified in the Contact List for daytime, nighttime, and ...plans. The Auto Attendant parses the user input according to three scripts. Configuring the Auto Attendant How the Auto Attendant Works 7 The Auto Attendant relies upon the following components: • Contact List. When a call comes in response to assist the users. SPA9000 Voice System...
Administration Guide
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... adding, and editing the Auto Attendant greetings. Configuring the Auto Attendant Working with the Auto Attendant Greetings 7 Working with your own recordings, and you can add up to ten Auto Attendant prompts. NOTE These prompts are available in flash. For example, you may want to six additional recordings. You may enter it now." See "Localizing the SPA9000 Auto Attendant Prompts," on page137 Using Pre...
... adding, and editing the Auto Attendant greetings. Configuring the Auto Attendant Working with the Auto Attendant Greetings 7 Working with your own recordings, and you can add up to ten Auto Attendant prompts. NOTE These prompts are available in flash. For example, you may want to six additional recordings. You may enter it now." See "Localizing the SPA9000 Auto Attendant Prompts," on page137 Using Pre...
Administration Guide
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... tone, record the new message and then press #. The IVR plays the following prompt: Linksys configuration menu. STEP 4 Enter the number of the SPA9000. STEP 7 Press 1 to add a new recording. Configuring the Auto Attendant Working with the Auto Attendant Greetings 7 Recording an Auto Attendant Prompt Follow this procedure to overwrite an existing recording or to save the new recorded...
... tone, record the new message and then press #. The IVR plays the following prompt: Linksys configuration menu. STEP 4 Enter the number of the SPA9000. STEP 7 Press 1 to add a new recording. Configuring the Auto Attendant Working with the Auto Attendant Greetings 7 Recording an Auto Attendant Prompt Follow this procedure to overwrite an existing recording or to save the new recorded...
Administration Guide
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...now." For travel associates. otherwise, please stay on Saturdays and Sundays. Configuring the Auto Attendant Working with the Auto Attendant Greetings 7 Example Prompts In this is 101 Main Street, Anytown, Anystate, USA." SPA9000 Voice System Administration Guide 135 For sales, press 3. "Not a valid extension, ... this example, the business will have different Auto Attendant Scripts for our receptionist." Or press * to XML Scripting Grammar in AA Script Examples," on the line for different times of AA scripts that use custom prompts, see "An Introduction to go back."...
...now." For travel associates. otherwise, please stay on Saturdays and Sundays. Configuring the Auto Attendant Working with the Auto Attendant Greetings 7 Example Prompts In this is 101 Main Street, Anytown, Anystate, USA." SPA9000 Voice System Administration Guide 135 For sales, press 3. "Not a valid extension, ... this example, the business will have different Auto Attendant Scripts for our receptionist." Or press * to XML Scripting Grammar in AA Script Examples," on the line for different times of AA scripts that use custom prompts, see "An Introduction to go back."...
Administration Guide
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Configuring the Auto Attendant Working with the Auto Attendant Greetings 7 Using the IVR Prompts to exit") User enters 1 Goto menu-1 User enters * User enters 3 Retrieve the prompt data and play prompt Menu-3-A Play prompt ("You may record your message after the tone. Figure 1 IVR Prompt Menu Call Flow User enters 72255 from IVR Menu-1 Play prompt ("Please enter message number followed...
Configuring the Auto Attendant Working with the Auto Attendant Greetings 7 Using the IVR Prompts to exit") User enters 1 Goto menu-1 User enters * User enters 3 Retrieve the prompt data and play prompt Menu-3-A Play prompt ("You may record your message after the tone. Figure 1 IVR Prompt Menu Call Flow User enters 72255 from IVR Menu-1 Play prompt ("Please enter message number followed...
Administration Guide
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... be erased. STEP 1 Connect to the Auto Attendant Parameters section. In this example, Prompt 1 is blank. The total prompt file size cannot be larger than 60 seconds, with Advanced settings. STEP 3 Scroll down to the administration web server, and choose Admin access with the header removed. SPA9000 Voice System Administration Guide 137 p3=nomatch.wav...
... be erased. STEP 1 Connect to the Auto Attendant Parameters section. In this example, Prompt 1 is blank. The total prompt file size cannot be larger than 60 seconds, with Advanced settings. STEP 3 Scroll down to the administration web server, and choose Admin access with the header removed. SPA9000 Voice System Administration Guide 137 p3=nomatch.wav...
Administration Guide
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...default AA Script 1, which accepts DTMF inputs. SPA9000 Voice System Administration Guide 138 Table 3 Elements of XML Scripting Grammar ," on page142 • "Auto Attendant XML Instructions Set," on page145 • "Entering an Auto Attendant Script," on page142. You also may find it...scripts. Configuring the Auto Attendant Writing an Auto Attendant Script STEP 5 Click Submit All Changes. 7 Writing an Auto Attendant Script The SPA9000 AA allows users to learn about the scripting grammar. Each part of form, which prompts the caller to define the Auto Attendant instructions. This ...
...default AA Script 1, which accepts DTMF inputs. SPA9000 Voice System Administration Guide 138 Table 3 Elements of XML Scripting Grammar ," on page142 • "Auto Attendant XML Instructions Set," on page145 • "Entering an Auto Attendant Script," on page142. You also may find it...scripts. Configuring the Auto Attendant Writing an Auto Attendant Script STEP 5 Click Submit All Changes. 7 Writing an Auto Attendant Script The SPA9000 AA allows users to learn about the scripting grammar. Each part of form, which prompts the caller to define the Auto Attendant instructions. This ...
Administration Guide
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... any time. The form is transferred to the extension number that the user entered. SPA9000 Voice System Administration Guide 139 Callers are allowed to evaluate the inputs. Configuring the Auto Attendant Writing an Auto Attendant Script 7 Script Elements Purpose The Auto Attendant plays Prompt 1, using the default recording: If you know your party's extension, you may enter it...
... any time. The form is transferred to the extension number that the user entered. SPA9000 Voice System Administration Guide 139 Callers are allowed to evaluate the inputs. Configuring the Auto Attendant Writing an Auto Attendant Script 7 Script Elements Purpose The Auto Attendant plays Prompt 1, using the default recording: If you know your party's extension, you may enter it...
Administration Guide
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...; "Localizing the SPA400 Caller ID Method," on a TFTP/HTTP/HTTPS server, and the SPA9000 will download the files at the device boot up time. SPA9000 Voice System Administration Guide 151 Localizing the SPA9000 Auto Attendant Prompts The default Auto Attendant prompts are in English. Store these prompts on page163 NOTE For instructions about localizing the phone display, see the SPA9x2...
...; "Localizing the SPA400 Caller ID Method," on a TFTP/HTTP/HTTPS server, and the SPA9000 will download the files at the device boot up time. SPA9000 Voice System Administration Guide 151 Localizing the SPA9000 Auto Attendant Prompts The default Auto Attendant prompts are in English. Store these prompts on page163 NOTE For instructions about localizing the phone display, see the SPA9x2...
Administration Guide
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... page. Scroll down to download the files from Cisco Partner Central, Voice & Conferencing page, Technical Resources section, using the following tasks: a. Localization Localizing the SPA9000 Auto Attendant Prompts 8 The set of files includes the following types of prompts: • Prompt 1: Greets the caller and prompts for an extension number • Prompt 2: Notifies the caller that the call is being...
... page. Scroll down to download the files from Cisco Partner Central, Voice & Conferencing page, Technical Resources section, using the following tasks: a. Localization Localizing the SPA9000 Auto Attendant Prompts 8 The set of files includes the following types of prompts: • Prompt 1: Greets the caller and prompts for an extension number • Prompt 2: Notifies the caller that the call is being...
Administration Guide
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... an internal phone, you can be empty. • [ ] denotes an optional item. • If the prompt file name is none, the corresponding prompt currently saved in the flash is not performed. Localization Localizing the SPA9000 Auto Attendant Prompts 8 file path name};][p7={prompt7 file path name};][p8={prompt8 file path name};][p9={prompt9 file path name...
... an internal phone, you can be empty. • [ ] denotes an optional item. • If the prompt file name is none, the corresponding prompt currently saved in the flash is not performed. Localization Localizing the SPA9000 Auto Attendant Prompts 8 file path name};][p7={prompt7 file path name};][p8={prompt8 file path name};][p9={prompt9 file path name...
Administration Guide
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...section," on page199 • "Auto Attendant Prompt Status section," on page 200 • "Internal Music Status section," on page 251 Voice tab > Info page You can use the Info page to view information about the FXS devices and the line interfaces. SPA9000 Field Reference Voice tab B Voice...Product Name Serial Number Software Version Hardware Version MAC Address The model number of the SPA9000 The serial number of the SPA9000 The version number of the SPA9000 software The version number of the SPA9000 hardware The MAC address of the SPA9000 SPA9000 Voice System Administration Guide 197
...section," on page199 • "Auto Attendant Prompt Status section," on page 200 • "Internal Music Status section," on page 251 Voice tab > Info page You can use the Info page to view information about the FXS devices and the line interfaces. SPA9000 Field Reference Voice tab B Voice...Product Name Serial Number Software Version Hardware Version MAC Address The model number of the SPA9000 The serial number of the SPA9000 The version number of the SPA9000 software The version number of the SPA9000 hardware The MAC address of the SPA9000 SPA9000 Voice System Administration Guide 197
Administration Guide
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... for the music-onhold feature; SPA9000 Field Reference Voice tab B Voice tab > Info page > Auto Attendant Prompt Status section Field Prompt 1 Prompt 2 Prompt 3 Prompt 4 Prompt 5 Prompt 6 Prompt 7 Prompt 8 Prompt 9 Prompt 10 Space Remaining Current AA Description The duration of the prompt in milliseconds The duration of the prompt in milliseconds The duration of the prompt in milliseconds The duration of the prompt in milliseconds The duration of the...
... for the music-onhold feature; SPA9000 Field Reference Voice tab B Voice tab > Info page > Auto Attendant Prompt Status section Field Prompt 1 Prompt 2 Prompt 3 Prompt 4 Prompt 5 Prompt 6 Prompt 7 Prompt 8 Prompt 9 Prompt 10 Space Remaining Current AA Description The duration of the prompt in milliseconds The duration of the prompt in milliseconds The duration of the prompt in milliseconds The duration of the prompt in milliseconds The duration of the...
Installation Guide
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...60 Outbound Call Routing 61 Configuring Steering Digits 61 Typical Outbound Call Routing Examples 63 Configuring Inbound Call Routing 64 Routing Calls to the Auto Attendant (Default 64 Routing Calls to a Receptionist, Extension, or Hunt Group 65 Using Direct Inward Dialing to Phone Extensions 66 7 Configuring ... Rings All Stations 71 Hunt Group that Rings Stations Individually 72 Configuring the SPA932 Sidecar to Work with the SPA9000 75 Localization 77 Requirements for Localization 77 Auto Attendant Prompts 78 Linksys Voice System Installation and Configuration Guide iii
...60 Outbound Call Routing 61 Configuring Steering Digits 61 Typical Outbound Call Routing Examples 63 Configuring Inbound Call Routing 64 Routing Calls to the Auto Attendant (Default 64 Routing Calls to a Receptionist, Extension, or Hunt Group 65 Using Direct Inward Dialing to Phone Extensions 66 7 Configuring ... Rings All Stations 71 Hunt Group that Rings Stations Individually 72 Configuring the SPA932 Sidecar to Work with the SPA9000 75 Localization 77 Requirements for Localization 77 Auto Attendant Prompts 78 Linksys Voice System Installation and Configuration Guide iii
Installation Guide
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... address: www.linksys-voip.eu or www.linksys-itsp. When the Auto Attendant prompts you can connect an ISDN gateway to the SPA400. When the Voice Mail Server prompts for the purpose of allowing remote access of voice mail at all times of the SPA9000 line interface (Line 1 ... Each ISDN gateway occupies one or multiple...
... address: www.linksys-voip.eu or www.linksys-itsp. When the Auto Attendant prompts you can connect an ISDN gateway to the SPA400. When the Voice Mail Server prompts for the purpose of allowing remote access of voice mail at all times of the SPA9000 line interface (Line 1 ... Each ISDN gateway occupies one or multiple...
Installation Guide
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... for Localization" on page 77 •• "Auto Attendant Prompts" on page 78 •• "Localizing the Time" on page 79 •• "Localizing the Phone Display Language" on page 80 •• "Localizing the Call Progress Tones for the SPA9000 and the SPA9xx Phones" on page 82 •...8226; "Localizing the SPA400 Voice Mail Prompts" on page 86 •• "Localizing the SPA400 Call Disconnect (Call Processing) Tones" on ...
... for Localization" on page 77 •• "Auto Attendant Prompts" on page 78 •• "Localizing the Time" on page 79 •• "Localizing the Phone Display Language" on page 80 •• "Localizing the Call Progress Tones for the SPA9000 and the SPA9xx Phones" on page 82 •...8226; "Localizing the SPA400 Voice Mail Prompts" on page 86 •• "Localizing the SPA400 Call Disconnect (Call Processing) Tones" on ...
Installation Guide
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... includes the following links FW & Tools > LVS > Localization > SPA9000 Auto Attendant prompts. 3. Start Internet Explorer, and enter the address of the SPA9000. 2. NOTE: North American partners can find localization files in any language). Store the downloaded files on a TFTP/HTTP/HTTPS server. Configuring Special Features Localization Auto Attendant Prompts The Auto Attendant, also known as needed for the server, path...
... includes the following links FW & Tools > LVS > Localization > SPA9000 Auto Attendant prompts. 3. Start Internet Explorer, and enter the address of the SPA9000. 2. NOTE: North American partners can find localization files in any language). Store the downloaded files on a TFTP/HTTP/HTTPS server. Configuring Special Features Localization Auto Attendant Prompts The Auto Attendant, also known as needed for the server, path...