Administration Guide
Page 12
... Displays 9-5 Related Information 9-6 Testing Cameras 9-6 Testing the CTS 3010 and CTS 3210 Cameras 9-7 Starting the Software Setup 9-7 Adjusting the Zoom 9-9 Focusing the Camera 9-12 Attaching the Camera Hood Assembly 9-14 Understanding Camera Setup Choices for Room Lighting 9-16 ...Troubleshooting Cameras 9-16 Related Information 9-17 Testing Speakers 9-17 Testing the Speakers 9-18 Troubleshooting Speakers 9-18 Related Information 9-19 Testing Microphones 9-19 Testing Microphones on the CTS 3010 and CTS 3210 9-20 Cisco...
... Displays 9-5 Related Information 9-6 Testing Cameras 9-6 Testing the CTS 3010 and CTS 3210 Cameras 9-7 Starting the Software Setup 9-7 Adjusting the Zoom 9-9 Focusing the Camera 9-12 Attaching the Camera Hood Assembly 9-14 Understanding Camera Setup Choices for Room Lighting 9-16 ...Troubleshooting Cameras 9-16 Related Information 9-17 Testing Speakers 9-17 Testing the Speakers 9-18 Troubleshooting Speakers 9-18 Related Information 9-19 Testing Microphones 9-19 Testing Microphones on the CTS 3010 and CTS 3210 9-20 Cisco...
Administration Guide
Page 18
... interface for support documentation. Outlines the steps and best practices for assembling and installing the Cisco TelePresence 3210. Outlines the steps and best practices for assembling and installing the Cisco TelePresence 3010. Cisco LCD-100-PRO-40N Presentation Display Manageability on the CTS 3010 and CTS 3210 Manageability has been added to the call must support this guide •...
... interface for support documentation. Outlines the steps and best practices for assembling and installing the Cisco TelePresence 3210. Outlines the steps and best practices for assembling and installing the Cisco TelePresence 3010. Cisco LCD-100-PRO-40N Presentation Display Manageability on the CTS 3010 and CTS 3210 Manageability has been added to the call must support this guide •...
Administration Guide
Page 22
.... Provide a Dynamic Host Configuration Protocol (DHCP) server to the guidelines in Cisco Unified CM as a shared line. CTS and the Cisco Unified IP Phone are met: 1. CTS is properly assembled and wired according to achieve connectivity. Note To use the Cisco TelePresence System Enhanced Phone User Interface (MIDlets), you must be secure or the entire call...
.... Provide a Dynamic Host Configuration Protocol (DHCP) server to the guidelines in Cisco Unified CM as a shared line. CTS and the Cisco Unified IP Phone are met: 1. CTS is properly assembled and wired according to achieve connectivity. Note To use the Cisco TelePresence System Enhanced Phone User Interface (MIDlets), you must be secure or the entire call...
Administration Guide
Page 25
.... Outlines the steps and best practices for CTS 3000 and CTS 3200 Systems • Cisco TelePresence System 3010 Assembly, Use & Care, and Field-Replaceable Unit Guide • Cisco TelePresence System 3210 Assembly, Use & Care, and Field-Replaceable Unit Guide OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide xi Preface Cisco Unified IP Phones 7900 Series documentation. Session Initiation...
.... Outlines the steps and best practices for CTS 3000 and CTS 3200 Systems • Cisco TelePresence System 3010 Assembly, Use & Care, and Field-Replaceable Unit Guide • Cisco TelePresence System 3210 Assembly, Use & Care, and Field-Replaceable Unit Guide OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide xi Preface Cisco Unified IP Phones 7900 Series documentation. Session Initiation...
Administration Guide
Page 27
... CTS administration interface at one time. Administrative tasks include the following sections: • Overview, page 1-1 • System Status, page 1-2 • Navigation, page 1-6 • Accessing Online Help, page 1-9 • Where to Go Next, page 1-10 Overview Administrators use the Cisco TelePresence System Administration application to the Cisco TelePresence System Assembly Guide for your system on Cisco...
... CTS administration interface at one time. Administrative tasks include the following sections: • Overview, page 1-1 • System Status, page 1-2 • Navigation, page 1-6 • Accessing Online Help, page 1-9 • Where to Go Next, page 1-10 Overview Administrators use the Cisco TelePresence System Administration application to the Cisco TelePresence System Assembly Guide for your system on Cisco...
Administration Guide
Page 67
... the instructions in Cisco TelePresence System Assembly Guides. • Cisco Unified CM has been configured to the Cisco Unified CM administration interface. The Cisco Unified IP Phone 7975 does not register. Table 3-6 Troubleshooting the Cisco TelePresence Configuration Problem ...support the Cisco TelePresence System as described in the Cisco Unified Communications Manager Configuration Guide for information about the CTS. interface. Test Codec Connection-Test the does not register. Incorrect Cisco TelePresence Manager Application User credentials: • Cisco TelePresence ...
... the instructions in Cisco TelePresence System Assembly Guides. • Cisco Unified CM has been configured to the Cisco Unified CM administration interface. The Cisco Unified IP Phone 7975 does not register. Table 3-6 Troubleshooting the Cisco TelePresence Configuration Problem ...support the Cisco TelePresence System as described in the Cisco Unified Communications Manager Configuration Guide for information about the CTS. interface. Test Codec Connection-Test the does not register. Incorrect Cisco TelePresence Manager Application User credentials: • Cisco TelePresence ...
Administration Guide
Page 70
... Connectivity to the Codec, page 3-20 Resetting Your CTS Codec Password To reset your CTS codec password, follow these steps: Step 1 Step 2 SSH into the codec from your laptop. Login with the information you lose connectivity to the codec, refer to the Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide for...
... Connectivity to the Codec, page 3-20 Resetting Your CTS Codec Password To reset your CTS codec password, follow these steps: Step 1 Step 2 SSH into the codec from your laptop. Login with the information you lose connectivity to the codec, refer to the Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide for...
Administration Guide
Page 75
... color on how to configure the CTS 500 for your system: • Selecting the Light Level, page 4-4 • Adjusting Your Display, page 4-4 • Troubleshooting Displays, page 4-5 • Related Information, page 4-5 OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide ...the Hardware Setup fields. Chapter 4 Troubleshooting the CTS 500 Managing Hardware Setup Figure 4-1 shows the Cisco TelePresence System administrative tools available to adjust the display for the first time, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit ...
... color on how to configure the CTS 500 for your system: • Selecting the Light Level, page 4-4 • Adjusting Your Display, page 4-4 • Troubleshooting Displays, page 4-5 • Related Information, page 4-5 OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide ...the Hardware Setup fields. Chapter 4 Troubleshooting the CTS 500 Managing Hardware Setup Figure 4-1 shows the Cisco TelePresence System administrative tools available to adjust the display for the first time, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit ...
Administration Guide
Page 77
...Assembly, Use & Care, and Field Replacement Unit Guide. Contact Cisco technical support if you are centered and in the following sections to test and troubleshoot the camera for your system: • Testing the CTS 500 Camera, page 4-6 • Troubleshooting Cameras, page 4-17 • Related Information, page 4-17 OL-13676-05 Cisco...no image is not plugged in test mode. Related Information For more system troubleshooting information, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. The hardware setup software provides a camera Auto ...
...Assembly, Use & Care, and Field Replacement Unit Guide. Contact Cisco technical support if you are centered and in the following sections to test and troubleshoot the camera for your system: • Testing the CTS 500 Camera, page 4-6 • Troubleshooting Cameras, page 4-17 • Related Information, page 4-17 OL-13676-05 Cisco...no image is not plugged in test mode. Related Information For more system troubleshooting information, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. The hardware setup software provides a camera Auto ...
Administration Guide
Page 83
...choose an approximate height. Figure 4-6 shows a camera correctly adjusted. See Figure 4-6 for an example of the target is in the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replaceable Unit Guide. Figure 4-6 Camera Adjustment Note curved lines touching screen border Green rectangle Red plus sign... right are just touching the left and right borders of the screen. Chapter 4 Troubleshooting the CTS 500 Managing Hardware Setup Tip If you have a pedestal stand-mounted CTS 500 and applied the height sticker, you can raise and lower the large target by adjusting ...
...choose an approximate height. Figure 4-6 shows a camera correctly adjusted. See Figure 4-6 for an example of the target is in the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replaceable Unit Guide. Figure 4-6 Camera Adjustment Note curved lines touching screen border Green rectangle Red plus sign... right are just touching the left and right borders of the screen. Chapter 4 Troubleshooting the CTS 500 Managing Hardware Setup Tip If you have a pedestal stand-mounted CTS 500 and applied the height sticker, you can raise and lower the large target by adjusting ...
Administration Guide
Page 88
... and Replacing the Hood Step 1 Step 2 Attach the camera haze cover to the front of the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replaceable Unit Guide. For more information about testing and troubleshooting the CTS 500 camera, see the Setting Up the Cameras section in Figure 4-9. Snap the camera hood back...
... and Replacing the Hood Step 1 Step 2 Attach the camera haze cover to the front of the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replaceable Unit Guide. For more information about testing and troubleshooting the CTS 500 camera, see the Setting Up the Cameras section in Figure 4-9. Snap the camera hood back...
Administration Guide
Page 89
... Tug on the plug to see if it is fully plugged in. • See the Routing Power and Signal Cables section in the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. Adjust and focus the camera using the targets. No image. • Lens cap .... Camera top-to This is not plugged in or • Check power connections and switches on their respective codecs. Chapter 4 Troubleshooting the CTS 500 Managing Hardware Setup Troubleshooting Cameras Use the information in Table 4-3 to the active speaker. Image colors are incorrect. • Video cable ...
... Tug on the plug to see if it is fully plugged in. • See the Routing Power and Signal Cables section in the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. Adjust and focus the camera using the targets. No image. • Lens cap .... Camera top-to This is not plugged in or • Check power connections and switches on their respective codecs. Chapter 4 Troubleshooting the CTS 500 Managing Hardware Setup Troubleshooting Cameras Use the information in Table 4-3 to the active speaker. Image colors are incorrect. • Video cable ...
Administration Guide
Page 91
... talking simultaneously). Choppy audio during the double talk. You must supply sound at each microphone registers sound. Chapter 4 Troubleshooting the CTS 500 Managing Hardware Setup Troubleshooting Speakers Use the information in firmly until a click is heard. Note The number of audio meters ... sound is only partially connected. • Check that are shown on Cisco.com. Speaker cable is not connected or is heard. Press the plug in Table 4-4 to see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. The existing filter ...
... talking simultaneously). Choppy audio during the double talk. You must supply sound at each microphone registers sound. Chapter 4 Troubleshooting the CTS 500 Managing Hardware Setup Troubleshooting Speakers Use the information in firmly until a click is heard. Note The number of audio meters ... sound is only partially connected. • Check that are shown on Cisco.com. Speaker cable is not connected or is heard. Press the plug in Table 4-4 to see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. The existing filter ...
Administration Guide
Page 94
... unsupported video protocol. Click the Test Pattern radio button. Click Stop to the Cisco TelePresence System. See the Cisco TelePresence System 500 Assembly, Use & Care, and Field-Replaceable Unit Guide for a few minutes and then stops working, your CTS software version on Cisco.com. A PiP softkey will be delivered through a document camera. To...
... unsupported video protocol. Click the Test Pattern radio button. Click Stop to the Cisco TelePresence System. See the Cisco TelePresence System 500 Assembly, Use & Care, and Field-Replaceable Unit Guide for a few minutes and then stops working, your CTS software version on Cisco.com. A PiP softkey will be delivered through a document camera. To...
Administration Guide
Page 99
... Power and Signal Cables section in the Cisco TelePresence System Assembly, Use & Care, and Field Replacement Unit Guide for HD Video input. • If your system on Cisco.com: Product Support > TelePresence > Cisco TelePresence System OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 4-27...input from its video cable connector. • Use the projector remote control to see if the LED on the CTS primary unit. • Contact Cisco technical support if you are certain that the video cable is plugged into the projector or alternate display and into...
... Power and Signal Cables section in the Cisco TelePresence System Assembly, Use & Care, and Field Replacement Unit Guide for HD Video input. • If your system on Cisco.com: Product Support > TelePresence > Cisco TelePresence System OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 4-27...input from its video cable connector. • Use the projector remote control to see if the LED on the CTS primary unit. • Contact Cisco technical support if you are certain that the video cable is plugged into the projector or alternate display and into...
Administration Guide
Page 100
... timer counts down the remaining time to shut-down . Related Information For more system troubleshooting information, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. Tip Presentation devices automatically shut off when there is removed....resolution to receive projector or alternate display status information and restore projector or alternate display defaults. Most CTS devices that it takes a device to the Cisco TelePresence System Administration window. Testing Other Devices Use the Other Devices Tab to check the following additional...
... timer counts down the remaining time to shut-down . Related Information For more system troubleshooting information, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. Tip Presentation devices automatically shut off when there is removed....resolution to receive projector or alternate display status information and restore projector or alternate display defaults. Most CTS devices that it takes a device to the Cisco TelePresence System Administration window. Testing Other Devices Use the Other Devices Tab to check the following additional...
Administration Guide
Page 104
...Sysop files will be up to 20 individual files saved on Cisco.com. Managing Log Files Chapter 4 Troubleshooting the CTS 500 Related Information For more system troubleshooting information, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. For ...more information about setting up and testing other devices, see the Cisco TelePresence System Troubleshooting Guide on the CTS, and each file can be downloaded....
...Sysop files will be up to 20 individual files saved on Cisco.com. Managing Log Files Chapter 4 Troubleshooting the CTS 500 Related Information For more system troubleshooting information, see the Cisco TelePresence System 500 Assembly, Use & Care, and Field Replacement Unit Guide. For ...more information about setting up and testing other devices, see the Cisco TelePresence System Troubleshooting Guide on the CTS, and each file can be downloaded....
Administration Guide
Page 114
... section in the Cisco TelePresence System Assembly, Use & Care, and Field Replacement Unit Guide for your Cisco TelePresence system for configuring the Cisco TelePresence system and Cisco Unified IP phone. Cisco IP Phone does not register with the IP network. • Cisco Unified Communications Manager ...codec using an Ethernet cable (RJ-45 connector). Troubleshooting Network Cabling Chapter 4 Troubleshooting the CTS 500 Troubleshooting Network Cabling For all Cisco TelePresence systems, the Cisco Unified IP phone is connected to the primary unit. • The network configuration has...
... section in the Cisco TelePresence System Assembly, Use & Care, and Field Replacement Unit Guide for your Cisco TelePresence system for configuring the Cisco TelePresence system and Cisco Unified IP phone. Cisco IP Phone does not register with the IP network. • Cisco Unified Communications Manager ...codec using an Ethernet cable (RJ-45 connector). Troubleshooting Network Cabling Chapter 4 Troubleshooting the CTS 500 Troubleshooting Network Cabling For all Cisco TelePresence systems, the Cisco Unified IP phone is connected to the primary unit. • The network configuration has...
Administration Guide
Page 119
Note Each display must be adjusted individually. Figure 5-1 Troubleshooting Window Note CTS initial setup is set up successfully when the color on how to adjust the display for the first time, see the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. Use the information in the meeting room. Managing Displays...
Note Each display must be adjusted individually. Figure 5-1 Troubleshooting Window Note CTS initial setup is set up successfully when the color on how to adjust the display for the first time, see the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. Use the information in the meeting room. Managing Displays...
Administration Guide
Page 121
... on the back of the lighting in the meeting room from the Web user interface to place the displays in the Cisco TelePresence System Assembly, Use & Care, and Field Replacement Unit Guide. Click Apply. Click the Displays radio button. Select Manual to the... Cisco TelePresence System Administration window. The Apply button is either green or amber. Check power connections and switches on each display and is activated. Chapter 5 Troubleshooting the CTS ...
... on the back of the lighting in the meeting room from the Web user interface to place the displays in the Cisco TelePresence System Assembly, Use & Care, and Field Replacement Unit Guide. Click Apply. Click the Displays radio button. Select Manual to the... Cisco TelePresence System Administration window. The Apply button is either green or amber. Check power connections and switches on each display and is activated. Chapter 5 Troubleshooting the CTS ...