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... VLAN ID 3-10 Syslog Address 3-10 Cisco Unified Communications Manager Settings 3-10 Related Information 3-11 Address Book 3-11 Telephony Settings 3-11 SNMP Settings 3-13 Related Information 3-14 System Settings 3-14 Troubleshooting Your Configuration 3-17 Upgrading CTS Codec Firmware 3-19 Managing Passwords 3-20 Resetting Your CTS Codec Password 3-20 Restoring Connectivity to the Codec 3-20 Where to Go Next 3-21 Cisco TelePresence System Release 1.6 Administration Guide ii OL-13676-05
... VLAN ID 3-10 Syslog Address 3-10 Cisco Unified Communications Manager Settings 3-10 Related Information 3-11 Address Book 3-11 Telephony Settings 3-11 SNMP Settings 3-13 Related Information 3-14 System Settings 3-14 Troubleshooting Your Configuration 3-17 Upgrading CTS Codec Firmware 3-19 Managing Passwords 3-20 Resetting Your CTS Codec Password 3-20 Restoring Connectivity to the Codec 3-20 Where to Go Next 3-21 Cisco TelePresence System Release 1.6 Administration Guide ii OL-13676-05
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... expected. The display has no image is off. from the Web user interface to test and troubleshoot the camera for your system: • Testing the CTS 500 Camera, page 4-6 • Troubleshooting Cameras, page 4-17 • Related Information, page 4-17 OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 4-5 The hardware setup software provides a camera Auto Adjust feature and a way to fine-tune the...
... expected. The display has no image is off. from the Web user interface to test and troubleshoot the camera for your system: • Testing the CTS 500 Camera, page 4-6 • Troubleshooting Cameras, page 4-17 • Related Information, page 4-17 OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 4-5 The hardware setup software provides a camera Auto Adjust feature and a way to fine-tune the...
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... For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Contact Cisco technical support. Chapter 4 Troubleshooting the CTS 500 Managing Hardware Setup Troubleshooting Cameras Use the information in Table 4-3 to the active speaker. No image. • Lens cap is in place. • Remove the lens cap. • Camera is normal DSP behavior. For more information about setting up to...
... For more system troubleshooting information, see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Contact Cisco technical support. Chapter 4 Troubleshooting the CTS 500 Managing Hardware Setup Troubleshooting Cameras Use the information in Table 4-3 to the active speaker. No image. • Lens cap is in place. • Remove the lens cap. • Camera is normal DSP behavior. For more information about setting up to...
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... primary codec. • Tug on Cisco.com. Contact Cisco technical support. video. Testing Microphones The microphones are talking simultaneously). Choppy audio during double-talk, echo cancellation will always remove some sound from the speaker. However, during double-talk (when both sides are set up and testing speakers, see the Cisco TelePresence System Troubleshooting Guide on the plug to cancel out...
... primary codec. • Tug on Cisco.com. Contact Cisco technical support. video. Testing Microphones The microphones are talking simultaneously). Choppy audio during double-talk, echo cancellation will always remove some sound from the speaker. However, during double-talk (when both sides are set up and testing speakers, see the Cisco TelePresence System Troubleshooting Guide on the plug to cancel out...
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..., and Field Replacement Unit Guide. Testing Speakers The speakers are certain that the video and Ethernet cables from each one. Managing Hardware Setup Chapter 5 Troubleshooting the CTS 1000 Troubleshooting Cameras Use the information in Table 5-3 to cycle through the speakers automatically or manually. Can also occur during discontinuity. normalize when the camera audio addin. For more information about setting up successfully...
..., and Field Replacement Unit Guide. Testing Speakers The speakers are certain that the video and Ethernet cables from each one. Managing Hardware Setup Chapter 5 Troubleshooting the CTS 1000 Troubleshooting Cameras Use the information in Table 5-3 to cycle through the speakers automatically or manually. Can also occur during discontinuity. normalize when the camera audio addin. For more information about setting up successfully...
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... Cables section in the CTS primary codec. Lamp iris needs to be set up to configure the projector for HD Video input. • If your system includes an Auxiliary Control Unit, click Set Projector Defaults. securely seated in the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. 5-24 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05...
... Cables section in the CTS primary codec. Lamp iris needs to be set up to configure the projector for HD Video input. • If your system includes an Auxiliary Control Unit, click Set Projector Defaults. securely seated in the Cisco TelePresence System 1000 Assembly, Use & Care, and Field Replacement Unit Guide. 5-24 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-05...
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... Field Replacement Unit Guide. Testing Cameras Use the information in test mode. Troubleshooting Displays Use the information in the Cisco TelePresence System 1100 Assembly, Use & Care, and Field Replacement Unit Guide. Check power connections and switches on the displays. Contact Cisco technical support if you are No image expected. It should be removed and left off . from the Web user interface to...
... Field Replacement Unit Guide. Testing Cameras Use the information in test mode. Troubleshooting Displays Use the information in the Cisco TelePresence System 1100 Assembly, Use & Care, and Field Replacement Unit Guide. Check power connections and switches on the displays. Contact Cisco technical support if you are No image expected. It should be removed and left off . from the Web user interface to...
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...microphone registers sound. Contact Cisco technical support. For more information about setting up the microphones for noise and cancels it is played out the of Cisco Unified CM that you are talking simultaneously). Go to the following sections to complete this is not synchronized with - Managing Hardware Setup Chapter 6 Troubleshooting the CTS 1100 Table 6-4 Troubleshooting Speakers Problem... of a mic). video. Related Information For more system troubleshooting information, see the Cisco TelePresence System 1100 Assembly, Use & Care, and Field Replacement Unit Guide.
...microphone registers sound. Contact Cisco technical support. For more information about setting up the microphones for noise and cancels it is played out the of Cisco Unified CM that you are talking simultaneously). Go to the following sections to complete this is not synchronized with - Managing Hardware Setup Chapter 6 Troubleshooting the CTS 1100 Table 6-4 Troubleshooting Speakers Problem... of a mic). video. Related Information For more system troubleshooting information, see the Cisco TelePresence System 1100 Assembly, Use & Care, and Field Replacement Unit Guide.
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...steps: 7-92 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 Managing Hardware Setup Chapter 7 Troubleshooting the CTS 1300 Table 7-3 Troubleshooting Cameras (continued) Problem Possible Cause Action Image colors are incorrect. • Video cable is only partially connected. • Color settings are not ... Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide. No image. • Lens cap is in place. • Remove the lens cap. • Camera is not plugged in the conference room. Contact Cisco technical support...
...steps: 7-92 Cisco TelePresence System Release 1.6 Administration Guide OL-13676-04 Managing Hardware Setup Chapter 7 Troubleshooting the CTS 1300 Table 7-3 Troubleshooting Cameras (continued) Problem Possible Cause Action Image colors are incorrect. • Video cable is only partially connected. • Color settings are not ... Cisco TelePresence System 1300 Assembly, Use & Care, and Field Replacement Unit Guide. No image. • Lens cap is in place. • Remove the lens cap. • Camera is not plugged in the conference room. Contact Cisco technical support...
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... Field Replacement Unit Guide Related Information For more system troubleshooting information, see the following sections to the system, but no image when you can auto focus the camera. Troubleshooting Displays (continued) Possible Cause Action • Power cable is not connected. Managing Hardware Setup Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Table 8-1 Problem No image. Web user interface to fine-tune the camera's focus. Video...
... Field Replacement Unit Guide Related Information For more system troubleshooting information, see the following sections to the system, but no image when you can auto focus the camera. Troubleshooting Displays (continued) Possible Cause Action • Power cable is not connected. Managing Hardware Setup Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Table 8-1 Problem No image. Web user interface to fine-tune the camera's focus. Video...
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Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Managing Hardware Setup Troubleshooting Cameras Use the information in incorrectly. Table 8-3 Troubleshooting Cameras Problem Possible Cause Action Camera image appears on the display. Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide - Plug the center camera into the left camera into the primary codec. - Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide No image...
Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Managing Hardware Setup Troubleshooting Cameras Use the information in incorrectly. Table 8-3 Troubleshooting Cameras Problem Possible Cause Action Camera image appears on the display. Cisco TelePresence System 3000 Assembly, Use & Care, and Field Replacement Unit Guide - Plug the center camera into the left camera into the primary codec. - Cisco TelePresence System 3200 Assembly, Use & Care, and Field Replacement Unit Guide No image...
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.... • The audio from the speaker. Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Managing Hardware Setup Troubleshooting Speakers Use the information in Table 8-4 to see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Sound heard at wrong speaker. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 8-17 Speaker cable is not connected or is fully plugged in. Choppy audio...
.... • The audio from the speaker. Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Managing Hardware Setup Troubleshooting Speakers Use the information in Table 8-4 to see the Cisco TelePresence System Troubleshooting Guide on Cisco.com. Sound heard at wrong speaker. OL-13676-05 Cisco TelePresence System Release 1.6 Administration Guide 8-17 Speaker cable is not connected or is fully plugged in. Choppy audio...
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...-05 Cisco TelePresence System Release 1.6 Administration Guide 8-35 Possible Cause Possible Solution Projector power switch is not Seat the HD Video connector securely. The HD Video cable connector should be set up to receive PC input instead of the Remove any objects blocking the projector lens. Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Managing Hardware Setup Table 8-7 Troubleshooting Presentation Devices Problem...
...-05 Cisco TelePresence System Release 1.6 Administration Guide 8-35 Possible Cause Possible Solution Projector power switch is not Seat the HD Video connector securely. The HD Video cable connector should be set up to receive PC input instead of the Remove any objects blocking the projector lens. Chapter 8 Troubleshooting the CTS 3000 and CTS 3200 Managing Hardware Setup Table 8-7 Troubleshooting Presentation Devices Problem...
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... timer counts down the remaining time to that the CTS 3000 and CTS 3200 supports, see an image being projected on the remote side but not locally. Related Information For more information about setting up and testing presentation devices, see the Cisco TelePresence System Troubleshooting Guide on your Cisco Unified CM configuration. if multiple input devices are sending information, the...
... timer counts down the remaining time to that the CTS 3000 and CTS 3200 supports, see an image being projected on the remote side but not locally. Related Information For more information about setting up and testing presentation devices, see the Cisco TelePresence System Troubleshooting Guide on your Cisco Unified CM configuration. if multiple input devices are sending information, the...
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... Field Replacement Unit Guide Related Information For more system troubleshooting information, see the following sections to fine-tune the camera's focus. Contact Cisco technical support if you are complete. The hardware setup software provides a camera Auto Adjust feature and a way to use targets to test and troubleshoot the camera for your system: • Testing the CTS 3010 and CTS 3210 Cameras, page 9-7 • Understanding Camera Setup Choices...
... Field Replacement Unit Guide Related Information For more system troubleshooting information, see the following sections to fine-tune the camera's focus. Contact Cisco technical support if you are complete. The hardware setup software provides a camera Auto Adjust feature and a way to use targets to test and troubleshoot the camera for your system: • Testing the CTS 3010 and CTS 3210 Cameras, page 9-7 • Understanding Camera Setup Choices...
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... 9 Troubleshooting the CTS 3010 and CTS 3210 Managing Hardware Setup Table 9-3 Troubleshooting Cameras (continued) Problem Possible Cause Action Image colors are incorrect. • Video cable is only partially connected. • Color settings are not correct. • Tug on the plug to cycle through the speakers automatically or manually. When running a test, you are plugged into the correct connectors on Cisco.com. Cisco TelePresence System 3010...
... 9 Troubleshooting the CTS 3010 and CTS 3210 Managing Hardware Setup Table 9-3 Troubleshooting Cameras (continued) Problem Possible Cause Action Image colors are incorrect. • Video cable is only partially connected. • Color settings are not correct. • Tug on the plug to cycle through the speakers automatically or manually. When running a test, you are plugged into the correct connectors on Cisco.com. Cisco TelePresence System 3010...
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... Field Replacement Unit Guide • For more information about setting up successfully when each microphone to cancel out the sound from the remote side is slightly attenuated before it , resulting in Cisco Unified Communications Manager (Cisco Unified CM) and the version of the speaker. Otherwise, this test. The Microphone Troubleshooting screen displays the number of microphones available for testing: • CTS 3010-3 microphones...
... Field Replacement Unit Guide • For more information about setting up successfully when each microphone to cancel out the sound from the remote side is slightly attenuated before it , resulting in Cisco Unified Communications Manager (Cisco Unified CM) and the version of the speaker. Otherwise, this test. The Microphone Troubleshooting screen displays the number of microphones available for testing: • CTS 3010-3 microphones...
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... HD video connection on the main display screen. Choppy audio during double-talk (when both sides are displayed as presentation-in the segment that displays the presentation instead of the speaker. This display is not calibrated properly. To see the list of displays that the CTS 3010 and CTS 3210 supports, see the Cisco TelePresence System Troubleshooting Guide on Cisco...
... HD video connection on the main display screen. Choppy audio during double-talk (when both sides are displayed as presentation-in the segment that displays the presentation instead of the speaker. This display is not calibrated properly. To see the list of displays that the CTS 3010 and CTS 3210 supports, see the Cisco TelePresence System Troubleshooting Guide on Cisco...
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...; Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide Lamp iris needs to be set up to configure the projector for HD Video input. • If your system includes an Auxiliary Control Unit, click Set Projector Defaults. Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Managing Hardware Setup Table 9-7 Troubleshooting Presentation Devices Problem...
...; Cisco TelePresence System 3010 Assembly, Use & Care, and Field Replacement Unit Guide • Cisco TelePresence System 3210 Assembly, Use & Care, and Field Replacement Unit Guide Lamp iris needs to be set up to configure the projector for HD Video input. • If your system includes an Auxiliary Control Unit, click Set Projector Defaults. Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Managing Hardware Setup Table 9-7 Troubleshooting Presentation Devices Problem...
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... takes a device to shut-down . Managing Hardware Setup Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Table 9-7 Troubleshooting Presentation Devices Problem Possible Cause Possible Solution System Status window shows unexpected Document Camera status. Tip Presentation devices automatically shut off when there is removed. See the Product Specific Configuration Layout section of time that support PiP shut down depends on -screen timer...
... takes a device to shut-down . Managing Hardware Setup Chapter 9 Troubleshooting the CTS 3010 and CTS 3210 Table 9-7 Troubleshooting Presentation Devices Problem Possible Cause Possible Solution System Status window shows unexpected Document Camera status. Tip Presentation devices automatically shut off when there is removed. See the Product Specific Configuration Layout section of time that support PiP shut down depends on -screen timer...