Administration Guide
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Cisco TelePresence System Administration Guide May, 2011 CTS Software Release 1.7.x Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-21845-01
Cisco TelePresence System Administration Guide May, 2011 CTS Software Release 1.7.x Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-21845-01
Administration Guide
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... Since Last Update 2-11 Microphone Status 2-11 Where to Go Next 2-12 Configuring the Cisco TelePresence System 3-1 Contents 3-1 First Time Setup Wizard for the CTS 500 32" 3-1 First Time Setup for All Other CTS Models 3-2 Loading CTS Administration Software 3-2 Logging In To the Cisco TelePresence System Administration Interface Directly 3-3 Configuring a Static IP Address for Networks That Do Not Use...
... Since Last Update 2-11 Microphone Status 2-11 Where to Go Next 2-12 Configuring the Cisco TelePresence System 3-1 Contents 3-1 First Time Setup Wizard for the CTS 500 32" 3-1 First Time Setup for All Other CTS Models 3-2 Loading CTS Administration Software 3-2 Logging In To the Cisco TelePresence System Administration Interface Directly 3-3 Configuring a Static IP Address for Networks That Do Not Use...
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... 4-21 Related Information 4-21 Testing Speakers 4-22 Testing the Speakers 4-22 Troubleshooting Speakers 4-23 Related Information 4-23 Testing Microphones 4-24 Testing Microphones on the CTS 500 4-24 Troubleshooting Microphones 4-25 Related Information 4-26 Testing Presentation Devices 4-26 Checking External Presentation Devices 4-27 Checking the Test Pattern 4-28 Checking the VGA... 4-33 Auxiliary Control Unit 4-34 Auxiliary LCD Displays 4-35 Shroud Light 4-35 Digital Media Player 4-36 Troubleshooting Other Devices 4-38 Contents OL-13676-05 Cisco TelePresence System Administration Guide iii
... 4-21 Related Information 4-21 Testing Speakers 4-22 Testing the Speakers 4-22 Troubleshooting Speakers 4-23 Related Information 4-23 Testing Microphones 4-24 Testing Microphones on the CTS 500 4-24 Troubleshooting Microphones 4-25 Related Information 4-26 Testing Presentation Devices 4-26 Checking External Presentation Devices 4-27 Checking the Test Pattern 4-28 Checking the VGA... 4-33 Auxiliary Control Unit 4-34 Auxiliary LCD Displays 4-35 Shroud Light 4-35 Digital Media Player 4-36 Troubleshooting Other Devices 4-38 Contents OL-13676-05 Cisco TelePresence System Administration Guide iii
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... 4-46 Initiating System Restart 4-47 Troubleshooting Video Quality Settings 4-47 Troubleshooting Network Cabling 4-48 CTS 500 32" Troubleshooting 4-49 Where to Go Next 4-49 Troubleshooting the CTS 500 32" ...5-1 Adjusting the Camera 5-2 Testing the Display 5-2 Verifying Speaker Function 5-3 Verifying Microphone Function 5-4 Testing the Light Fixture 5-5 Testing Digital Media Player Audio 5-5 Troubleshooting the CTS 500 32" 5-6 Where to Go Next 5-7 Troubleshooting the CTS 1000 6-1 Contents 6-1 Managing CTS 1000 Hardware Setup 6-2 Managing Displays 6-3 Cisco TelePresence System...
... 4-46 Initiating System Restart 4-47 Troubleshooting Video Quality Settings 4-47 Troubleshooting Network Cabling 4-48 CTS 500 32" Troubleshooting 4-49 Where to Go Next 4-49 Troubleshooting the CTS 500 32" ...5-1 Adjusting the Camera 5-2 Testing the Display 5-2 Verifying Speaker Function 5-3 Verifying Microphone Function 5-4 Testing the Light Fixture 5-5 Testing Digital Media Player Audio 5-5 Troubleshooting the CTS 500 32" 5-6 Where to Go Next 5-7 Troubleshooting the CTS 1000 6-1 Contents 6-1 Managing CTS 1000 Hardware Setup 6-2 Managing Displays 6-3 Cisco TelePresence System...
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... 6-18 Related Information 6-18 Testing Speakers 6-18 Testing the Speakers 6-18 Troubleshooting Speakers 6-19 Related Information 6-20 Testing Microphones 6-20 Testing the CTS 1000 Microphone 6-20 Troubleshooting the CTS 1000 Microphone 6-21 Related Information 6-22 Testing the External Presentation Display 6-22 Testing Presentation Devices 6-22 Checking the Test Pattern 6-24 Checking the VGA...Log Files 6-30 Sysop Log 6-30 Log Files 6-30 SIP Messages 6-32 Generate Detailed Message Reports 6-32 Related SIP Messages 6-33 Contents OL-13676-05 Cisco TelePresence System Administration Guide v
... 6-18 Related Information 6-18 Testing Speakers 6-18 Testing the Speakers 6-18 Troubleshooting Speakers 6-19 Related Information 6-20 Testing Microphones 6-20 Testing the CTS 1000 Microphone 6-20 Troubleshooting the CTS 1000 Microphone 6-21 Related Information 6-22 Testing the External Presentation Display 6-22 Testing Presentation Devices 6-22 Checking the Test Pattern 6-24 Checking the VGA...Log Files 6-30 Sysop Log 6-30 Log Files 6-30 SIP Messages 6-32 Generate Detailed Message Reports 6-32 Related SIP Messages 6-33 Contents OL-13676-05 Cisco TelePresence System Administration Guide v
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... Managing Configuration Issues 6-36 Related Information 6-37 Initiating System Restart 6-37 Troubleshooting Video Quality Settings 6-37 Troubleshooting Network Cabling 6-38 Where to Go Next 6-39 Troubleshooting the CTS 1100 7-1 Contents 7-1 Managing CTS 1100 Hardware Setup 7-2 Managing Displays 7-3 Selecting the ... Information 7-20 Testing Microphones 7-20 Testing Microphones on the CTS 1100 7-20 Troubleshooting Microphones 7-21 Related Information 7-22 Testing the External Presentation Display 7-22 Testing Presentation Devices 7-23 Cisco TelePresence System Administration Guide vi OL-13676-05
... Managing Configuration Issues 6-36 Related Information 6-37 Initiating System Restart 6-37 Troubleshooting Video Quality Settings 6-37 Troubleshooting Network Cabling 6-38 Where to Go Next 6-39 Troubleshooting the CTS 1100 7-1 Contents 7-1 Managing CTS 1100 Hardware Setup 7-2 Managing Displays 7-3 Selecting the ... Information 7-20 Testing Microphones 7-20 Testing Microphones on the CTS 1100 7-20 Troubleshooting Microphones 7-21 Related Information 7-22 Testing the External Presentation Display 7-22 Testing Presentation Devices 7-23 Cisco TelePresence System Administration Guide vi OL-13676-05
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... Projector 7-25 Troubleshooting Presentation Devices 7-25 Related Information 7-27 Testing Other Devices 7-28 Auxiliary Control Unit 7-28 CTS 1100 Light 7-28 Digital Media Player 7-29 Troubleshooting Other Devices 7-30 Related Information 7-31 Managing Log Files ...Initiating System Restart 7-39 Troubleshooting Video Quality Settings 7-39 Troubleshooting Network Cabling 7-40 Where to Go Next 7-41 Troubleshooting the CTS 1300 8-1 Contents 8-1 Managing CTS 1300 Hardware Setup 8-2 Configuring the CTS 1300 Table 8-3 Managing Displays 8-5 Contents OL-13676-05 Cisco TelePresence System ...
... Projector 7-25 Troubleshooting Presentation Devices 7-25 Related Information 7-27 Testing Other Devices 7-28 Auxiliary Control Unit 7-28 CTS 1100 Light 7-28 Digital Media Player 7-29 Troubleshooting Other Devices 7-30 Related Information 7-31 Managing Log Files ...Initiating System Restart 7-39 Troubleshooting Video Quality Settings 7-39 Troubleshooting Network Cabling 7-40 Where to Go Next 7-41 Troubleshooting the CTS 1300 8-1 Contents 8-1 Managing CTS 1300 Hardware Setup 8-2 Configuring the CTS 1300 Table 8-3 Managing Displays 8-5 Contents OL-13676-05 Cisco TelePresence System ...
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...Speakers 8-48 Testing the Speakers 8-48 Troubleshooting Speakers 8-49 Related Information 8-50 Testing Microphones 8-50 Testing Microphones on the CTS 1300 8-50 Troubleshooting Microphones 8-52 Related Information 8-53 Testing the External Presentation Display 8-53 Testing Presentation Devices 8-54 Checking...8-59 Verifying CTS 1300 Light Function 8-60 Digital Media Player 8-60 Troubleshooting Other Devices 8-61 Related Information 8-62 Managing Log Files 8-62 Sysop Log 8-62 Log Files 8-63 SIP Messages 8-65 Generate Detailed Message Reports 8-65 Cisco TelePresence System Administration Guide ...
...Speakers 8-48 Testing the Speakers 8-48 Troubleshooting Speakers 8-49 Related Information 8-50 Testing Microphones 8-50 Testing Microphones on the CTS 1300 8-50 Troubleshooting Microphones 8-52 Related Information 8-53 Testing the External Presentation Display 8-53 Testing Presentation Devices 8-54 Checking...8-59 Verifying CTS 1300 Light Function 8-60 Digital Media Player 8-60 Troubleshooting Other Devices 8-61 Related Information 8-62 Managing Log Files 8-62 Sysop Log 8-62 Log Files 8-63 SIP Messages 8-65 Generate Detailed Message Reports 8-65 Cisco TelePresence System Administration Guide ...
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... Issues 8-68 Related Information 8-69 Initiating System Restart 8-69 Troubleshooting Video Quality Settings 8-70 Troubleshooting Network Cabling 8-71 Where to Go Next 8-72 Troubleshooting the CTS 3000 and CTS 3200 9-1 Contents 9-1 Managing CTS 3000 and CTS 3200 Hardware Setup 9-2 Managing Displays 9-3 ... 9-16 Testing Microphones 9-17 Testing Microphones on the CTS 3000 9-17 Testing Microphones on the CTS 3200 9-18 Troubleshooting Microphones 9-20 Related Information 9-21 Testing the External Presentation Display 9-21 Contents OL-13676-05 Cisco TelePresence System Administration Guide ix
... Issues 8-68 Related Information 8-69 Initiating System Restart 8-69 Troubleshooting Video Quality Settings 8-70 Troubleshooting Network Cabling 8-71 Where to Go Next 8-72 Troubleshooting the CTS 3000 and CTS 3200 9-1 Contents 9-1 Managing CTS 3000 and CTS 3200 Hardware Setup 9-2 Managing Displays 9-3 ... 9-16 Testing Microphones 9-17 Testing Microphones on the CTS 3000 9-17 Testing Microphones on the CTS 3200 9-18 Troubleshooting Microphones 9-20 Related Information 9-21 Testing the External Presentation Display 9-21 Contents OL-13676-05 Cisco TelePresence System Administration Guide ix
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... Related Information 9-46 Initiating System Restart 9-47 Troubleshooting Video Quality Settings 9-47 Troubleshooting Network Cabling 9-48 Where to Go Next 9-49 Troubleshooting the CTS 3010 and CTS 3210 10-1 Contents 10-1 Managing CTS 3010 and CTS 3210 Hardware Setup 10-2 Managing Displays 10-3 Selecting the Light Level 10-4 Adjusting Your Display 10-5 Cisco TelePresence System Administration Guide x OL-13676...
... Related Information 9-46 Initiating System Restart 9-47 Troubleshooting Video Quality Settings 9-47 Troubleshooting Network Cabling 9-48 Where to Go Next 9-49 Troubleshooting the CTS 3010 and CTS 3210 10-1 Contents 10-1 Managing CTS 3010 and CTS 3210 Hardware Setup 10-2 Managing Displays 10-3 Selecting the Light Level 10-4 Adjusting Your Display 10-5 Cisco TelePresence System Administration Guide x OL-13676...
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Troubleshooting Displays 10-6 Related Information 10-6 Testing Cameras 10-7 Testing the CTS 3010 and CTS 3210 Cameras 10-7 Starting the Software Setup 10-7 Adjusting the Zoom 10-9 Focusing the ...Speakers 10-17 Troubleshooting Speakers 10-17 Related Information 10-18 Testing Microphones 10-19 Testing Microphones on the CTS 3010 and CTS 3210 10-19 Troubleshooting Microphones 10-21 Related Information 10-22 Testing the External Presentation Display 10-22 ...Generate Detailed Message Reports 10-36 Related SIP Messages 10-36 Contents OL-13676-05 Cisco TelePresence System Administration Guide xi
Troubleshooting Displays 10-6 Related Information 10-6 Testing Cameras 10-7 Testing the CTS 3010 and CTS 3210 Cameras 10-7 Starting the Software Setup 10-7 Adjusting the Zoom 10-9 Focusing the ...Speakers 10-17 Troubleshooting Speakers 10-17 Related Information 10-18 Testing Microphones 10-19 Testing Microphones on the CTS 3010 and CTS 3210 10-19 Troubleshooting Microphones 10-21 Related Information 10-22 Testing the External Presentation Display 10-22 ...Generate Detailed Message Reports 10-36 Related SIP Messages 10-36 Contents OL-13676-05 Cisco TelePresence System Administration Guide xi
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...-40 Initiating System Restart 10-40 Troubleshooting Video Quality Settings 10-41 Troubleshooting Network Cabling 10-41 Where to Go Next 10-43 Monitoring the Cisco TelePresence System 11-1 Contents 11-1 Call Statistics 11-2 Network Statistics 11-5 Where to Go Next 11-7 Satellite Licenses for the Cisco TelePresence System A-1 Contents A-1 Cisco TelePresence over Satellite Networks A-1 Supported CTS Devices A-2 Supported CTS Software A-2 Supported...
...-40 Initiating System Restart 10-40 Troubleshooting Video Quality Settings 10-41 Troubleshooting Network Cabling 10-41 Where to Go Next 10-43 Monitoring the Cisco TelePresence System 11-1 Contents 11-1 Call Statistics 11-2 Network Statistics 11-5 Where to Go Next 11-7 Satellite Licenses for the Cisco TelePresence System A-1 Contents A-1 Cisco TelePresence over Satellite Networks A-1 Supported CTS Devices A-2 Supported CTS Software A-2 Supported...
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...; Release Notes for Cisco TelePresence System • Cisco TelePresence System Software Feature Guide For supported software compatibility across all releases, see the following documentation: • Cisco TelePresence Administration Software Compatibility Before You Begin Before beginning the tasks in this guide, verify the following: • Web Browser Support, page ii • CTS Assembly and Wiring, page ii • CTS Software Download...
...; Release Notes for Cisco TelePresence System • Cisco TelePresence System Software Feature Guide For supported software compatibility across all releases, see the following documentation: • Cisco TelePresence Administration Software Compatibility Before You Begin Before beginning the tasks in this guide, verify the following: • Web Browser Support, page ii • CTS Assembly and Wiring, page ii • CTS Software Download...
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Cisco TelePresence System 3000 Series - Cisco TelePresence System 1000 - Immersive > Cisco TelePresence System 1300 Series > Cisco TelePresence System 1300-65 > TelePresence Software-1.7.2.1(2) 2. Cisco TelePresence System 1000 - Cisco TelePresence System 500 Series For example: Products > TelePresence > TelePresence Endpoints - Cisco TelePresence System 1300 Series - Cisco TelePresence System 1300 Series - Cisco TelePresence System 3000 Series - Cisco TelePresence System 1100 - See the Cisco TelePresence System Install and Upgrade Guides for your CTS is properly ...
Cisco TelePresence System 3000 Series - Cisco TelePresence System 1000 - Immersive > Cisco TelePresence System 1300 Series > Cisco TelePresence System 1300-65 > TelePresence Software-1.7.2.1(2) 2. Cisco TelePresence System 1000 - Cisco TelePresence System 500 Series For example: Products > TelePresence > TelePresence Endpoints - Cisco TelePresence System 1300 Series - Cisco TelePresence System 1300 Series - Cisco TelePresence System 3000 Series - Cisco TelePresence System 1100 - See the Cisco TelePresence System Install and Upgrade Guides for your CTS is properly ...
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... Software page at the following format: The characters "SEP" followed by default. OL-21845-01 Cisco TelePresence System Administration Guide iii What's in This Guide CTS.1-7-2-1-2R-K9.P1.sbn Release Date: 09/MAY/2011 Cisco TelePresence System Software for your CTS Cisco Unified IP phone, you must download and configure MIDlets. Check the following: • The...
... Software page at the following format: The characters "SEP" followed by default. OL-21845-01 Cisco TelePresence System Administration Guide iii What's in This Guide CTS.1-7-2-1-2R-K9.P1.sbn Release Date: 09/MAY/2011 Cisco TelePresence System Software for your CTS Cisco Unified IP phone, you must download and configure MIDlets. Check the following: • The...
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... to the Cisco Unified IP Phones 7900 Series Maintain and Operate Guides page at the following chapters: • Chapter 1, "Using the Cisco TelePresence System Administration Interface" • Chapter 2, "Device Information" • Chapter 3, "Configuring the Cisco TelePresence System" • Chapter 4, "Troubleshooting the CTS 500" • Chapter 5, "Troubleshooting the CTS 500 32"" • Chapter 6, "Troubleshooting the CTS 1000" Cisco TelePresence System Administration Guide iv OL...
... to the Cisco Unified IP Phones 7900 Series Maintain and Operate Guides page at the following chapters: • Chapter 1, "Using the Cisco TelePresence System Administration Interface" • Chapter 2, "Device Information" • Chapter 3, "Configuring the Cisco TelePresence System" • Chapter 4, "Troubleshooting the CTS 500" • Chapter 5, "Troubleshooting the CTS 500 32"" • Chapter 6, "Troubleshooting the CTS 1000" Cisco TelePresence System Administration Guide iv OL...
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... the CTS 1100" • Chapter 8, "Troubleshooting the CTS 1300" • Chapter 9, "Troubleshooting the CTS 3000 and CTS 3200" • Chapter 10, "Troubleshooting the CTS 3010 and CTS 3210" • Chapter 11, "Monitoring the Cisco TelePresence System" • Appendix A, "Satellite Licenses for the Cisco TelePresence System OL-21845-01 Cisco TelePresence System Administration Guide v Cisco TelePresence System 1100 - Cisco TelePresence System T Series • Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office - Cisco TelePresence System 1000 -
... the CTS 1100" • Chapter 8, "Troubleshooting the CTS 1300" • Chapter 9, "Troubleshooting the CTS 3000 and CTS 3200" • Chapter 10, "Troubleshooting the CTS 3010 and CTS 3210" • Chapter 11, "Monitoring the Cisco TelePresence System" • Appendix A, "Satellite Licenses for the Cisco TelePresence System OL-21845-01 Cisco TelePresence System Administration Guide v Cisco TelePresence System 1100 - Cisco TelePresence System T Series • Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office - Cisco TelePresence System 1000 -
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... - Cisco TelePresence System 1000 - Cisco TelePresence System 500 Series • Products > TelePresence > TelePresence Immersive Endpoints > TelePresence System > Cisco TelePresence Administration Software http://www.cisco.com/en/US/products/ps8332/tsd_products_ support_series_home.html • Download Software Select a Product page on Cisco.com: http://www.cisco.com/cisco/software/navigator.html • Cisco TelePresence Administration Software Release Notes home page on Cisco.com • Cisco Unified Communications Manager Configuration Guide for Cisco TelePresence System (CTS...
... - Cisco TelePresence System 1000 - Cisco TelePresence System 500 Series • Products > TelePresence > TelePresence Immersive Endpoints > TelePresence System > Cisco TelePresence Administration Software http://www.cisco.com/en/US/products/ps8332/tsd_products_ support_series_home.html • Download Software Select a Product page on Cisco.com: http://www.cisco.com/cisco/software/navigator.html • Cisco TelePresence Administration Software Release Notes home page on Cisco.com • Cisco Unified Communications Manager Configuration Guide for Cisco TelePresence System (CTS...
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... to the CTS software and hardware documentation. Cisco Validated Design Program. OL-21845-01 Cisco TelePresence System Administration Guide vii The RSS feeds are a free service and Cisco currently supports RSS version 2.0. Cisco Unified IP Phones 7900 Series documentation. Cisco Unified CM documentation types and locations. Cisco Unified IP Phone firmware download instructions. • Cisco TelePresence System Documentation Roadmap • Cisco Unified Communications...
... to the CTS software and hardware documentation. Cisco Validated Design Program. OL-21845-01 Cisco TelePresence System Administration Guide vii The RSS feeds are a free service and Cisco currently supports RSS version 2.0. Cisco Unified IP Phones 7900 Series documentation. Cisco Unified CM documentation types and locations. Cisco Unified IP Phone firmware download instructions. • Cisco TelePresence System Documentation Roadmap • Cisco Unified Communications...
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... chapter contains the following : • Viewing device information and detailed system status information • Configuring system settings • Monitoring the status of Cisco TelePresence system equipment • Troubleshooting the system For first-time setup instructions, refer to maintain the Cisco TelePresence System (CTS) software. Cisco TelePresence System 3200 Series OL-21845-01 Cisco TelePresence System Administration Guide 1-1 Note No more than one administrator should access the...
... chapter contains the following : • Viewing device information and detailed system status information • Configuring system settings • Monitoring the status of Cisco TelePresence system equipment • Troubleshooting the system For first-time setup instructions, refer to maintain the Cisco TelePresence System (CTS) software. Cisco TelePresence System 3200 Series OL-21845-01 Cisco TelePresence System Administration Guide 1-1 Note No more than one administrator should access the...